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Frequently Asked Questions About the Certified: SERVPRO Cleaned Program

6/15/2020 (Permalink)

CSC table top info sheet SERVPRO of East Cobb is here to help business owners reopen their business and help keep employees and customer safe during these trying times.

The world has changed what it means to be clean, so let customers and employees know that SERVPRO of East Cobb, Georgia’s best choice in cleanup and restoration, has sanitized, disinfected and treated highly touchable surfaces at your business. SERVPRO of East Cobb wants you to feel comfortable in your place of business. That’s why the nation’s #1 choice in water restoration, can now provide you with proactive cleanings, a higher cleaning standard for the recent trying times everyone is adjusting to. Look for the Certified: SERVPRO Cleaned seal outside all participating locations, and you can rest at ease knowing the facility has been cleaned, disinfected and sanitized by the best in the business. For more details, visit www.SERVPROeastcobbga.com/contact/contactus

The Certified: SERVPRO Cleaned (CSC) program is designed to provide our communities with a way to know that a structure has been cleaned, sanitized and disinfected to minimize harmful pathogens. If a structure is sanitized and disinfected as part of the CSC program, a window decal shield will be left at the structure as well as a separate window decal which should be dated by the franchise to let everyone know when it was last sanitized and disinfected. This can be scheduled as a one time or a recurring service. 

Here is a list of frequently asked questions about the CSC program:

  • What is Certified: SERVPRO Cleaned? 
    • Certified: SERVPRO Cleaned is a proactive viral pathogen cleaning process that SERVPRO franchises nationwide are beginning to offer to our commercial and residential clients. 
  • Can you explain the process of proactive cleaning?
  • How often do I need cleaning performed?
    • That will vary by location, foot traffic, and activity of occupants. We can set up a recurring cleaning schedule to fit the needs of any location.
  • When can you perform these services?
    • Our Certified: SERVPRO Cleaned crews are available 24/7. Our job file coordinator will ask you for some basic information and can schedule a time that is convenient for you and fits your schedule.
  • How much does proactive cleaning cost?
    • Our pricing for proactive viral pathogen cleaning is based on square footage. For a quotable price, we can schedule one of our Certified: SERVPRO Cleaned crews to visit your location and create an accurate estimate.
  • What type of cleaning products are you using?
    • We only use EPA registered disinfectants for proactive pathogen cleaning.
  • How long is a proactive cleaning effective?
    • After a structure is Certified: SERVPRO Cleaned, maintaining that level of clean is dependent on occupants in the structure and how closely they follow health and safety protocols. We can schedule a recurring cleaning regimen to ensure that your location maintains that level of clean going forward.
  • What are your safety protocols?
    • Our Certified: SERVPRO Cleaned crews follow all safety protocols and social distancing guidelines dictated by local, state, and federal guidelines to ensure the health and safety of all involved individuals.
  • How long will it take to perform the proactive cleaning?
    • Service time varies on size and complexity of the structure. We can dispatch one of our Certified: SERVPRO Cleaned crews to your location. Once on site, they will be able give you a better sense of how long it will take to perform the cleaning.
  • Is there anything I should do in between scheduled Certified: SERVPRO Cleanings?
    • Continue with your regular janitorial services. If you would like, we can change your recurring schedule to better accommodate your unique needs or can change the frequency of cleanings.
  • Is it safe to be in the structure when it is being cleaned?
    • We recommend that the structure is empty when we perform the cleaning.
  • How long do I have to wait to return to the structure?
    • Our EPA registered disinfectants have a dwell time of about 10-15 minutes. After that dwell time, it is completely safe to reenter the structure.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning standard, Certified: SERVPRO Cleaned. Beyond the standard cleaning protocols we know your business is implementing, take an additional step to make sure all your locations have received a higher cleaning standard with the Certified: SERVPRO Cleaned program. Show employees and customers you've chosen the highest level of cleaning. Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service, designed just for your business. For details and registration, CLICK HERE

*The CSC program is also available for residential service

Check out some of our previous blogs about the Certified: SERVPRO Cleaned (CSC) program: "SERVPRO of East Cobb Can Help You Reopen Your Business Safely"; "Certified: SERVPRO Cleaned - a defensive cleaning program"; "SERVPRO of East Cobb is Here to Help During This Time of Need"

SERVPRO of East Cobb is a Preferred Service Provider for Storm Restoration in Cobb County

6/9/2020 (Permalink)

storm clouds over customer's home If you experience storm damage or need help recovering after a natural disaster, SERVPRO of East Cobb is here to help. You can call us 24-hours a day!

Heavy thunderstorms, lightning, snow with ice, floods, tornadoes and hurricanes can all bring storm damage to your home or business in ways no one can be fully prepared for. Whether a tree, that you have been meaning to cut down for years falls on your home. Shattering glass and wreaking havoc throughout several rooms of your home. A single limb with ice building up on it that can’t take any more weight from the winter ice storm and crashing down on your roof; SERVPRO of East Cobb can handle cleanup, from top to bottom. Our homes are supposed to be where we feel most safe. So when these unforeseen disasters happen, don’t go it alone! Contact SERVPRO of East Cobb

Here at SERVPRO of East Cobb, it is our goal to be your “one stop shop” in a time of need. We can provide homeowners with emergency roof tarping and board-up services, all hours of the day or night. We also have a team of qualified technicians and customer service representatives to help guide you, every step of the way, through the claim process and answer any questions that you may have.  

Since natural disasters commonly,unexpectedly occur, it’s important to be prepared before they happen. Heavy thunderstorms, floods, tornadoes and hurricanes, often cause major damages to a building’s exterior and interior. These natural disasters can result in unsafe structures and an expensive mitigation and repair bill. Rest assured, making one call to SERVPRO of East Cobb we will make it “Like it never even happened.” SERVPRO of East Cobb works hand in hand with Insurance companies like State FarmAmerican Family InsuranceMetlife, Farmers, and The Hartford. to make sure that all steps are taken, to get your home back to normal. We also have a great working relationship with our local insurance adjuster and claims agents.

Mother nature can really cause some damage! Most roof damage is due to a weather-related event, from hail and high winds, to trees or other structures. After a storm is over, be sure to have a professional check the severity of the damage, don’t be fooled into getting on your roof. Call SERVPRO of East Cobb, one of our trained customer service representatives will dispatch a technician, to your home, to inspect the damage.  We offer various emergency services, such as tarping and board-up and tree removal.    

Once we determine what services need to be performed, with homeowner approval.  If the interior of the home has been damaged as well, we will assess the severity and place the necessary equipment, such as dehumidifiers, air movers and fans, as well as extract any water that is in the home.  SERVPRO of East Cobb is also equipped to perform any demolition, if required, to any areas that cannot safely be dried. We are IICRC certified, you can feel secure in our knowledge and expertise.  

The next step, after the mitigation process is successfully completed, is to get your home back to its preloss condition. SERVPRO of East Cobb, has expertly skilled project managers ready to get the rebuild started.  

Regardless of what caused the damage to your home, SERVPRO of East Cobb has the knowledge and expertise to get you back “Like it never even happened.” Call us today! (770) 424-0400

What To Do and What Not To Do After Storm Damage

What to do after a home flood? Mopping and blotting are good ways to remove excess standing water and saturated materials. Wood furniture can be wiped down to remove excess water, be sure to remove tabletop items like lamps and pictures, so the surface can be wiped down thoroughly. Aluminum foil or wood blocks can be placed between furniture legs and wet carpeting, and wet upholstery and cushions should be removed and propped up to allow them to air dry. Your air conditioner can be turned up to the maximum to help circulate air and help dry your property during the summer or warmer months. Painting, sculptures, and other artwork should be removed and stored in a safe, dry place. Colored rugs should be removed from wet carpeting to prevent leaching and staining. Any loose items on the floor should be gathered and stored in a safe dry place as well.

What not to do after a house flood? Do not use your household vacuum to suck up water, unless it is specifically rated to handle wet vacuuming. Electrocution and damage can result from using a household vacuum to remove water from carpets, upholstery or other saturated surfaces. TV and other household appliances are also electrocution hazards and should not be turned on. When safe, unplug or remove the power source of electronic devices that have been exposed to moisture. Wet ceilings pose both electrical and fall hazards. Do not turn on ceiling fans or lighting fixtures in rooms that have ceiling water damage and stay out of rooms with sagging ceilings. Do not leave colored items like books and magazines in contact with wet carpet, hardwoods, or other flooring, as they may stain the surface they are sitting on. Furs and other leather goods should be hung up to allow them to dry while other fabrics can be left laying flat  and allowed to dry. Do not leave wet fabrics in place because mold and mildew can result.

Contents Restoration Services Overview

Storm damage can be devastating to homes and businesses and SERVPRO of East Cobb is here to help. We specialize in restoring homes and businesses’s contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents, to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to additional cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Spray and Wipe -Effective for items that can’t withstand cleaning.

Move-Out/Pack-Out Services Overview

Homes and businesses that have been damaged by storm or other water events often require extensive restoration or cleaning. SERVPRO of East Cobb can conduct an organized, efficient, and safe move-out of the affected area. A move-out will provide several benefits, including protecting items from potential damage, protecting contents from further on-site damage, and a quicker remodeling process. When the restoration portion of the claim is completed, SERVPRO of East Cobb will work with you to coordinate the move-in according to your individual wishes and needs. The services offered upon move-in may depend on your insurance coverage.

Contents Claim Inventory Services

When a storm event happens, the damage can make your stress levels go through the roof and often make you feel overwhelmed. We can help ease your stress and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate manifest of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service Five Major Features:

  •  Pre-loss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

Locally Owned Company with National Storm Resources

We live and work in this community, and we might even be neighbors! As a locally owned and operated business, SERVPRO of East Cobb is close by and ready to respond to storm and disaster events in the Atlanta Metro area. We are proud to be active members in the Marietta and Kennesaw communities and want to do our part to make these communities the best they can be. We are proud to serve Kennesaw, GAWestoak, GAMount Bethel, GABlackwells, GA, and Cumberland, GA communities.

Check our some of our Storm Restoration Before & After Photos: "Tree on Roof"; "Flooded Hallway in Cobb County Home"; "Flooded Entryway to Home"; "Flooded Kitchen and Stairwell"

*If you enjoyed this blog take a moment to look over our related storm restoration blogs: "What To Do If Your Smyrna, GA Home Experiences a Flash Flood"; "Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood"; "Storm and Flood Damage Repair in Kennesaw and Marietta, GA"; "Be Alert for Summer Radio Weather Advisories in Cobb County"; "Call the Cleanup Team that is Faster to Any Size Disaster"; "After the Storm Passes Call SERVPRO of East Cobb"

Drying and Mitigation of a Three Bedroom House in Marietta, GA

6/9/2020 (Permalink)

water damage glue down flooring If you suffer water damage call SERVPRO of East Cobb at (770)424-0400. We are available for emergency services 24-hours a day, every day!

SERVPRO has become the name that homeowners know and trust for water restoration, mitigation, and drying services nationwide. SERVPRO of East Cobb is proud to serve the Cobb County community and is available 24-hours a day, even during major holidays. We make it our priority to help Marietta and Kennesaw homeowners recover after disaster strikes. SERVPRO is a preferred vendor for most major insurance companies like State Farm, Farmers, Auto Owners and The Hartford as well as a great working relationship with our local insurance agencies. We adhere to strict industry standards put forth by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and use Xactimate guidelines for flat rate fixed pricing which ensures that our estimates also adhere to industry standards (Xactimate is the computer program insurance companies use to price restoration and mitigation services). If you’ve suffered water or storm damage call SERVPRO of East Cobb today! 

*The following is a summary of the services SERVPRO of East Cobb performed for this Marietta, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of East Cobb to share their experience working with us, and for that we are very thankful.

Late one evening early this year, SERVPRO of East Cobb received an emergency water restoration service call from a customer in the Hidden Creek subdivision in Marietta, GA. The vinyl sided home consisted of three levels (upstairs, main level, and a finished basement) and was built in the late 1980’s. The homeowner explained that there were several inches of standing water in their finished basement and that they needed help ASAP. SERVPRO’s highly trained team jumped into action. Our 24-hour call center took down the homeowners information, details about the water loss and dispatched four water restoration technicians immediately to the homeowners address. The four SERVPRO of East Cobb restoration technicians arrived on-site in less than an hour and helped the homeowner turn off the water supply line to their leaking water heater. They assessed the affected areas for safety concerns and began documenting the damage for the homeowner’s insurance company to help facilitate filing a home insurance claim. After extracting the standing water from the affected areas, our restoration professionals assessed the affected areas and contents of the areas, for cost-effective restoration. Items deemed more cost effective to remove were properly disposed of and both restorable contents and contaminated areas were dried to IICRC S500 Standards and sanitized using Sporicidin Disinfectant Solution (an antimicrobial professional cleaning product). Over the course of four days a total of 23 Phoenix AirMax air mover and two Dry-Eaz Evolution LGR dehumidifiers were strategically placed in affected areas to dry the structure of the home, and a single Dry-Eaz HEPA 500 air scrubber was used to remove water related odors caused by moisture in the basement and filter out particulate matter in the air introduced during the demolition phase. Contents of the rooms were carefully inspected for water damage, documented by photograph, and boxed up. They were then either taken to our 10,000 sq. ft. restoration and storage facility for cleaning or they were cleaned and stored on-site. 

Bathroom: The bathroom measured seven feet by five feet with a seven foot ceiling. Heavy water extraction was required of the 21 sq. ft. bathroom. Glued down carpet covered the entire floor of the bathroom and was 100% affected by class 2 grey water which meant it would have to be removed, bagged and disposed of properly. The sink, vanity, and counter-top in the bathroom were temporarily removed for cleaning/sanitization and stored on site for re-installation by SERVPRO’s construction team. Holes were drilled at the base of the drywall in the bathroom to allow airflow and to facilitate the drying process. This is called cavity drying, and is less invasive and much easier, quicker, and economical to repair than removing the drywall all together. Twenty-four linear feet of baseboards were also removed during the mitigation phase. The entire affected area was sanitized and cleaned using Sporicidin which also prevents future mold growth. Two AirMax air movers were strategically placed to safely and efficiently dry the bathroom to preloss condition over the course of the next four days. 

Bonus Room: The bonus room measured seventeen feet by thirty-one feet with a seven foot ceiling. Heavy water extraction was performed on the affected carpeted area, totaling 342 sq ft using SERVPRO’s high powered truck mounted water extraction vacuums. The flooring in the room was glued down carpet, which was about 60% affected by class 2 grey water, totaling 343 sq. ft of affected flooring material to be removed, bagged, and disposed of properly. Some of the baseboards, drywall, and insulation were also removed due to contact with grey water, totaling about forty linear feet of baseboards, twenty-four square feet of insulation, and twenty-four square feet of drywall. A sink located in a counter-top bar that measured sixteen linear feet, was detached to facilitate drying and was re-installed by our construction team once clean and sanitized and the mitigation and drying phases were completed. Contents of the rooms were carefully inspected for water damage, documented by photograph, boxed up, and either taken to our 10,000 sq. ft. restoration and storage facility for cleaning or cleaned and stored on-site. Antimicrobial agents were applied to all affected surfaces and used to clean/sanitize the affected area, before nine AirMax air movers, one low grain refrigerant (LGR) dehumidifier, and a Dry-Eaz HEPA 500 air scrubber were strategically place in the affected area to dry the bonus room to IICRC S500 Standards.

Hallway: The hallway measured eight feet by five and a half feet with a seven foot ceiling. Water restoration technicians extracted water from a forty-eight square foot area in the hallway to remove standing water before beginning the demolition process. Glue down carpet covered the floor and was 100% affected by class 2-grey water, totaling about forty-eight square feet that was removed, bagged, and properly disposed of. The walls were largely unaffected but did require about eight square feet of both drywall and insulation to be removed, bagged, and properly disposed of. Baseboards were completely removed totaling about twenty-six linear feet, so that five holes could be drilled into the base of the drywall to facilitate airflow and make the drying process more effective. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Three AirMax air movers and a single LGR dehumidifier were strategically placed to facilitate the drying of the affected area over the course of four days.

Utility Closet: The utility closet measured eight and a half feet by eight feet with eight foot ceilings. This was the room where the cause of loss occurred, which was a busted water heater. Our technicians helped the homeowner turn off the water supply line to the water heater to stop the water leak. Water extraction also began in this room, as this was the area that held them most standing water. Glue down carpet covered the entire floor in the room and was 100% affected by class 2-grey water, meaning that about sixty-nine feet of glue down carpet needed to be removed, bagged, and disposed of properly. Baseboards were removed totaling thirty-three linear feet so that eight holes could be ported in the base of the walls to facilitate air flow and effectively dry the area. Additionally, some drywall had to be removed as well totaling about eight square feet due to severe water damage. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Three AirMax air movers were strategically placed to facilitate the drying of affected area over the course of four days.

Basement Landing: The basement landing measured seven feet by eleven feet with seven foot ceilings. Water extraction was performed to remove class 2-grey standing water from a one-hundred and five foot area. The contents of the room were carefully inspected for water damage, documented by photograph, boxed up, and either taken to SERVPRO of East Cobb’s restoration and storage facility for cleaning or cleaned and stored on-site. The flooring in the room was glue down carpet, of which about 75% would be required to be removed, bagged, and disposed of properly due to contact with the class 2-grey water. Along with the glue down carpet, thirteen linear feet of baseboards were removed to facilitate the drying process. The entire affected area was treated with antimicrobial agents like Benefect Disinfectant Solution to prevent future mold growth and to clean/sanitize the home’s structure and building materials. A total of two centrifugal air movers were used over the course of the next four days to dry affected materials by circulating warm dry air throughout the area.

Billiards/Game Room: The billiards/game room measured thirteen feet by eleven feet with seven foot ceilings and the flooring in the room was glued down carpet. Heavy water extraction was performed throughout a one-hundred and five foot area and the carpeting covering that area was also removed due to contact with class 2 grey water totaling about 75% of the room flooring. Baseboards were removed totaling thirteen linear feet to help with the drying process. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Five AirMax air movers were strategically placed to facilitate the drying process over the next four days, safely drying the room to preloss condition and in accordance with IICRC S500 Standards.

*If you have enjoyed this blog take a look at SERVPRO of East Cobb’s related water restoration blogs: “Roswell Toilet Leak Leads to Water Damage Throughout Home”; “Call the Cleanup Team That’s Faster to Any Size Disaster”; “Water Damage Restoration - What You Need to Know”; “What to do before help arrives!

Check Out SERVPRO of East Cobb’s Before & After Water Restoration Pictures:

SERVPRO of East Cobb Can Help You Reopen Your Business Safely

5/22/2020 (Permalink)

SERVPRO technician cleaning & wiping touchable surfaces SERVPRO of East Cobb can clean and disinfect your office/workspace using our ULV fogging equipment and wiping down highly touchable surface.

The Certified: SERVPRO Cleaned (CSC) Standard Service is centered around limiting the survival and spread of emerging viral pathogens. SERVPRO of East Cobb is not aiming to replace your company's current cleaning crew or janitorial services, but rather working to supplement your current cleaning efforts. Our highly trained and certified technicians will apply EPA registered disinfectants to touch points described below. *This application of disinfection excludes inventory or retail merchandise. 

Step 1

Long before SERVPRO of East Cobb receives your call, we are preparing for the first step in the CSC program by completing an exhaustive training program and familiarizing ourselves with the disinfectants that will be utilized to disinfect your facility, like SERVPROXIDE DisinfectantBenefect Botanical Disinfectant, and Sporicidin Disinfectant Solution to name a few. Our technicians will have specifically reviewed safety precautions and requirements related to the cleaning process, including protocols for any necessary personal protective equipment (PPE), application methods, and needed product dwell time to insure effective application.

Step 2

SERVPRO cleaning crews and trained technicians will don all the necessary personal protective equipment (PPE) like gloves, tyvek suits and respirators to protect themselves during the cleaning process from pathogens like virus and bacteria that might be present. An N-95 respirator, disposable gloves, coveralls/gowns, and goggles are a minimum level of PPE. This level of PPE is sufficient when applying disinfectant with a saturated towel or a trigger sprayer and towel. Other application methods, such as utilizing a ULV mister or electrostatic sprayer, will require additional respiratory protection such as an air purifying respiratory (half-mask or full-face mask) with organic vapor (OV) cartridges

Step 3

SERVPRO will apply disinfectant to touch points. This can be accomplished with a towel saturated with disinfectant or a utilizing equipment to deliver disinfectant such as a trigger sprayers, pump sprayers, ULV misters, electrostatic sprayers, airless sprayers, foam applicators, or another equivalent effective dispersion technology. Our highly trained technicians will strictly follow product label directions to insure successful application and disinfection. Depending on the listed product dwell time and the application method, the disinfectant may be able to be applied once or it could require multiple treatments to keep the surfaces wet for the minimum time. We will carefully assess the surfaces to prevent the product from streaking or running while keeping the surface wet for the recommended contact time. 

  • Door knobs, pulls, and locks, as well as 1 square foot around the knob or pull, door jambs 
  • Push doors 
  • Stair handrails, elevator car and controls 
  • Light switches, switch covers, and accessible outlet covers 
  • Counter tops, tabletops, vanity tops, and desktops. Disinfect accessible surfaces without moving contents. Prevent over-spray and potential damage (i.e. paper products, electronic devices, personal property). 
  • Chairs. Avoid over wetting upholstered surfaces. Concentrate application on arms, backs, height/swivel controls. 
  • Faucets, sinks, soap dispenser, towel dispenser, dryer, water fountains, napkin dispenser 
  • Cabinet door and drawer exterior, door and drawer pulls/knobs 
  • Toilets, urinals, bathroom stalls around locks and handrails, handrails, bathroom fixtures (i.e. toilet paper dispenser), diaper changing stations, fitting room stalls around locks and handrails 
  • Telephones, computer equipment, shared office equipment, sales registers, point-of-sale equipment. 
  • Exterior of shelves,?racking, displays,?bookcases, file cabinets,?lockers,?or other fixtures. Disinfect accessible surfaces without moving contents. 
  • Operational/occupational equipment and controls (i.e. kitchen equipment, fitness equipment, laundry equipment).

Step 4

SERVPRO professionals will inspect the surfaces that have been disinfected. Wipe clean surfaces to eliminate product streaking and/or residues if needed. 

Step 5 

After step 4 technicians will perform end-of-visit cleanup. Once all work activities are complete, we will return all products, supplies, and tools to the work vehicle, bag all trash such as disposable towels and disposable PPE according to hazmat disposal procedures when necessary, and load bags into the work vehicle(s). Before leaving, walk through the work site one final time to ensure that the work site is clean and ready for your employees to return to the facility. 

Step 6 

Finally our technician will place a Certified: SERVPRO Cleaned window cling, complete with date of service, so that your employees and customers alike can rest easy knowing that your facility is Certified: SERVPRO Cleaned.


For more information about our cleaning services and the Certified: SERVPRO Cleaned program check our our previous blog “Certified: SERVPRO Cleaned - a defensive cleaning program”; "SERVPRO of East Cobb is Here to Help During This Time of Need"

SERVPRO of East Cobb's 1-4-8 Service Response Guidelines

5/19/2020 (Permalink)

flooded neighborhood enterance Call SERVPRO of East Cobb for all of your water restoration needs. We can make water damage seem "Like it never even happened."

We here at SERVPRO of East Cobb have always prided ourselves on being faster any size disaster. Meaning that no matter what size water, fire, mold, or cleaning project you have on your hands, be it commercial or residential, you know that help from SERVPRO of East Cobb is on its way and will be there quick, fast and in a hurry. Our trained professionals will come equipped with all the equipment needed to stabilize water damaged areas and are ready to extract standing water with their powerful water extraction tool if necessary. SERVPRO has developed a set of Service Response Guidelines to ensure that all SERVPRO franchises are able to respond to our customers's needs in a swift and timely manner. 

Service Response Guidelines

1 Hour – Within one hour of notice of loss, one of SERVPRO of East Cobb’s loss coordinators will contact you to arrange for service.

4 Hours – Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of East Cobb strives for greatness and averages less than a two hour turn-around-time when responding to emergency water or fire service requests.

Let's take a look at the first part of our Service Response Guideline, “Within one hour of notice of loss, one of SERVPRO of East Cobb’s loss coordinators will contact you to arrange for service.” What does this mean? This means that no matter what time you call, day or night, your call will be answered by a SERVPRO of East Cobb team member, and that technicians can be immediately dispatched to your location ready to start extracting water, mitigating damage, and restoring your home or business. Our loss coordinator will gather information about your water loss like: Is there standing water on-site? How many levels are affected? What type of flooring is affected? What year was the structure built? Are utilities like electrical power and water available on-site? We gather this information to better prepare our highly trained technicians and allow them to equip their service vehicle with the appropriate equipment.

The second part of the Service Response Guideline, “Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary).” This section is pretty cut and dry. Within four hours of notification of the loss, SERVPRO of East Cobb will be on-site to stabilize the affected area(s) and start the remediation/restoration process. SERVPRO of East Cobb likes to point out that our average response time is well under the four hour guideline and in most cases, response time is actually less than two hours. Should our customer choose to delay our initial service call, our loss coordinator can help them schedule a more convenient time for our initial visit. We always advise our customer that the longer water damage sits unmitigated, the more likely it is to cause additional damage. The sooner SERVPRO of East Cobb can stabilize affected water damaged areas, the better!

Finally we have the third part of our Service Response Guideline, “Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.” This is the step in the Service Response Guideline that gives you some solid information on what it is going to take to return your property to preloss condition and explain how SERVPRO of East Cobb can make it “Like it never even happened.” SERVPRO of East Cobb does not use scare or high pressure sales tactics. We prefer to work with customers that are well informed and understand the restoration process. This is why SERVPRO of East Cobb provides estimates and a scope of work to explain what it will take to restore your property, before performing services.

SERVPRO of East Cobb’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of East Cobb can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of East Cobb a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of East Cobb is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.


*Check out some of our related Water Restoration Blogs: “Roswell Toilet Leak Leads to Water Damage Throughout Home”; “5 Ways Hard Water Can Damage Your Cumberland, GA Home”; “How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues”; “The Best Water Restoration Company in Kennesaw, GA

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of East Cobb today at (770) 424-0400 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What To Do If Your Smyrna, GA Home Experiences a Flash Flood

4/28/2020 (Permalink)

flooded home SERVPRO of East Cobb is here to help when flood events happen and can help you recover after flash flood damage.

Flash floods are one of the most common and widespread natural disasters in the United States, so it is important to be prepared for flood events. The American Red Cross cites that floods cause more damage in the U.S. every year, than any other weather related disaster. A flash flood can develop quickly or slowly and may come with little, to no warning. SERVPRO of East Cobb receives many different types of water damage emergency calls like pipe leaks, sewer backups, and storm damage nearly every day. We understand that water damage can create stressful times and storm damage can magnify stress. The good news is SERVPRO of East Cobb is here to help! We are the professional storm restoration company you want on your side. We can not only restore your home, but your peace of mind, as well. 

What to do when flash floods damage your home?

Every flood, whether large or small, has the potential to cause major damage and devastation, to your home. After the storm, flood waters may be receding, however many dangers still exist. Here are a few tips to keep in mind after a flash flood:

  • Always use caution when entering any structure, after a flood and if you have evacuated, only return to your home after authorities have deemed it safe. 
  • It only takes six inches of moving water to sweep you off your feet, and one foot of moving water has the ability to wash your vehicle away, so avoid moving water.  
  • If it is safe to do so, turn off the electricity at the main breaker, and only turn it back on after your home has been inspected by a certified electrician. The possibility of electrocution is a real and serious hazard, any time water is involved.
  • To avoid additional damage, remove any items not affected by flood water. At SERVPRO of East Cobb, we offer professional pack-out services. Our pack-out professionals will safely manage the move of your belongings, taking a complete and thorough inventory. Your belongings will be safely stored and if needed, cleaned, in our climate controlled, video-surveilled warehouse, while your home is being restored. When your home is back to its pre-flood condition we will deliver your items to you, in a timely fashion. 
  • Mold can develop within 24-48 hours of a flood. This is one of the reasons it's crucial to begin the cleaning and restoration process quickly. When you call SERVPRO of East Cobb, we will arrive right away to begin the water extraction and restoration process, saving your home from further damage and additional costly repairs.
  • Understanding your insurance policy thoroughly is important and be sure to discuss your needs for flood insurance with your insurance agent. Having the proper coverage, can make all the difference in recovering fully after any natural disaster. SERVPRO is the preferred vendor for almost every major insurance company like State Farm, American Family Insurance, Metlife, and The Hartford; making SERVPRO of East Cobb the trusted professionals you want, when disaster strikes.

SERVPRO is recognized nationwide for our emergency response and support of regions devastated by natural disasters. With over 1,700 franchises nationwide, you are never more than a phone call away from the best restoration company, in your area. Our technicians are highly trained and certified professionals.We are the water restoration specialists, that have the ability to clean up any size disaster. Contact SERVPRO of East Cobb at (770) 424-0400, your local water restoration and storm recovery professionals. 


*For more safety and preparedness tips check out our friends at ready.gov/floods or if you enjoyed this blog, check out some of our related Storm Restoration Blogs: “Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood”; “Storm and Flood Damage Repair in Kennesaw and Marietta, GA”; “Hurricane Dorian’s Destructive Path”; “Be Alert for Summer Radio Weather Advisories in Cobb County

Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood

4/16/2020 (Permalink)

storm clouds in city SERVPRO of East Cobb is here 24/7 to help you recover after storm damage. We can make disasters "Like it never even happened."

If you’ve lived in the Kennesaw or Marietta area for a very long, then you are familiar with the crazy weather changes that can occur. We sometimes experience what seems like multiple seasons in as short as just a few days. You may enjoy a gorgeous sunny day out with your family, bike riding with highs in the 70’s this weekend only to wake up a few days later to a winter weather advisory forecasting snow and ice! Kennesaw and Marietta experience all types of weather, from blazing hot summers to cool Autumn nights with everything in between. Including severe thunder and lightning storms, flash flooding, tornadoes and ice storms to name just a few. With such unpredictable weather, protecting your property is on the minds of almost every homeowner. 

Thankfully you will never have to face the destruction a storm may cause to your home alone. SERVPRO of East Cobb is Here to Help! We are your locally owned and operated restoration company specializing in storm damage cleanup, water extraction, smoke and fire cleanup and restoration along with a complete construction team, to put everything back together again just "Like it never even happened." 

One late August evening a homeowner in Kennesaw was heading home from a long day at the office. The rain was pouring down, lightning was lighting up the sky and the wind had picked up. As she drove into her neighborhood, she noticed the tree limbs above her swaying in the wind and she thought to herself, “I really should’ve taken care of that dead tree in my backyard.”

Once inside the comforts of her home, dry from the raging storm outside, the homeowner went upstairs and couldn't believe what she found! That very tree she had put off having removed, had fallen in the storm, knocking through her roof and into her home, creating an unwanted skylight in the master bedroom and bathroom. Tree limbs and debris were everywhere and rain was rushing into her home, as the storm continued. 

The homeowner acted quickly getting in contact with her insurance company and making the wise decision to call the best restoration company in the Kennesaw and Marietta area, SERVPRO of East Cobb. Upon calling SERVPRO, she was greeted by one of our professional and caring loss coordinators who was able to calm her nerves and assure her that help was on the way. Not only do we offer emergency roof tarping but our top-notch team is on call for situations just like this, any time of the day or night, 24 hours a day 7 days a week!

Our team was dispatched to the home and began the cleanup and restoration process, immediately upon arrival. SERVPRO of East Cobb handled everything from start to finish for the homeowner. From sending out a tree removal company, the emergency board up and tarping, documenting every step  for the insurance company and even helping the homeowner file a claim with her insurance company. At SERVPRO of East Cobb it is our goal to take a stressful and confusing time and make it as easy and seamless as possible.

Here is a short walk-through of the restoration and cleanup process for this homeowner: 

SERVPRO arrived on-site equipped with everything needed to complete the job in a timely, professional and efficient manner. Getting this Kennesaw home back to preloss condition in no time. After the roof was tarped and the site was secure our technicians began the restoration and cleanup process. First removing all of the debris and then using SERVPRO’s cutting edge portable water extractor to remove all of the standing water. The hardwood floors and baseboards in the master bedroom and bathroom were saturated with water. The drywall in both rooms were affected as well. 

Once all of the water was extracted our highly trained team of IICRC certified technicians began the drying and demolition process. First, our contents and moving professionals stepped in and carefully packed up, documented and processed all of the personal items affected in the rooms. Items such as books, photo albums, nightstands and a dresser were carefully packed and transported to our 10,000 square foot climate controlled, video surveilled warehouse to be cleaned and safely stored during the restoration process. 

The baseboards were removed and chalk-lines were made on the drywall for precise demolition cuts, removing the bottom few inches of drywall in the affected area. Our technicians then treated any exposed wall studs with SERVPRO’s proprietary cleaning products and antimicrobial treatments to prevent the growth of future mold. 

Now what about the beautiful hardwood floors?  At SERVPRO of East Cobb we use state-of-the-art equipment including the innovative Dri-Eaz Mat Drying System, one of the most effective and efficient pieces of floor drying equipment available. Along with the Dri-Eaz Mats for the hardwood floors, dehumidifiers and air movers were strategically placed to facilitate the drying process. Over the course of the next few days our technicians were monitoring and documenting the drying process. In the end, we were able to dry out and save the homeowners hardwood floors and when the drying process was complete the reconstruction portion of the restoration began. The roof was fully repaired, the drywall was mended, resurfaced and painted, and in no time, we were moving all of the homeowners belongings back into her home. 

After everything was said and done, the homeowner had nothing but wonderful things to say about the professionalism and workmanship of a job well done. SERVPRO of East Cobb stepped in and did what we do best. Walking this homeowner through every step of the process, always Here to Help. 

At SERVPRO of East Cobb we are recognized, nationwide, for our emergency response after a storm strikes. With over 50 years in the storm restoration industry you can rest assured that you are getting the best name in the business. We are the name you can trust with what is likely your largest lifetime investment, your home.

SERVPRO of East Cobb is your locally owned and operated restoration and storm professionals. We are proud to serve Kennesaw, GAWestoak, GAMount Bethel, GABlackwells, GACumberland, GA and the surrounding metro Kennesaw and Marietta areas. We are always just a phone call away.

*Checkout some of our other Storm Restoration Blogs: "Storm and Flood Damage Repair in Kennesaw and Marietta, GA"; "What to do after a flash flood in your Sandy Plains GA home or business"; "How to Remove Standing Water and Dry Your Kennesaw Basement"

SERVPRO of East Cobb is Here to Help During This Time of Need

4/10/2020 (Permalink)

SERVPRO of East Cobb is here to help We can help minimize the spread of germs with proactive cleaning! We’re trained to adhere to the highest cleaning and sanitization standards.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact us today for a proactive cleaning

If your home or business needs deep cleaning services, call the experts today

– SERVPRO of East Cobb (770) 424-0400 –

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Storm and Flood Damage Repair in Kennesaw and Marietta, GA

4/3/2020 (Permalink)

tornado approaching town Call SERVPRO of East Cobb for professional storm mitigation and restoration services. We are here to help the greater Kennesaw and Marietta area!

Marietta and Kennesaw experience some pretty extreme weather events from time to time. Tornadoes, hail, flash floods, and even tropical storms have hit the North Georgia area over recent years. SERVPRO of East Cobb has been around for decades and is proud we were able to help our local communities recover after each and every weather event. From flooded basements to roofs damaged by falling pine trees, SERVPRO of East Cobb has repaired them all. There is no storm damage that is too big or too small for SERVPRO of East Cobb to mitigate, restore and repair. After all, our mission is to help our local community recover after storm damage and that's why our motto is “Like it never even happened.”

Emergency Disaster Mitigation Services

Emergency Board Up Services are available 24-hours a day seven days a week to help our customers protect their property from roof damage caused by falling trees, broken windows or compromised walls. The purpose of the emergency board up service is to protecting your property from exposure to the elements and to preventing additional damage to the structure and contents of your home or business. SERVPRO of East Cobb will arrive on site within two hours of notification. Because we know how time sensitive storm damage can be, in most cases we will arrive onsite within an hour. We will secure your home or business by constructing a temporary protective barrier using lumber, tarps, and sheets of plywood, sealing off your property and protecting it.  

Emergency Water Extraction is also available 24-hours a day seven days a week. Home owners can’t schedule or choose when storm and water damage happen and that's why SERVPRO of East Cobb is open 24-hours a day, everyday, even during major holidays. We can help home and business owners remove standing water and dry out their property when they experience heavy rains and flood events regardless of the time of day. Our technicians are highly trained, certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), and have many years of experience in the water and storm restoration industry. With our advanced water extraction equipment and drying technology SERVPRO of East Cobb will have your property dried to preloss condition in no time. 

*SERVPRO of East Cobb also offers Emergency Water Cleanup for plumbing issues like sewage backups or pipe leaks, as well as Emergency Fire Boardup and Cleanup for residential and commercial fire losses.

Locally Owned Company with National Storm Recovery Resources

SERVPRO of East Cobb team members live in this community too; we may even be neighbors. As a locally owned and operated business, SERVPRO of East Cobb is nearby and ready to respond to the greater Kennesaw and Marietta area’s flood and storm damage emergencies. We are proud to be active members of the Kennesaw and Marietta communities and want to do our part to make our community the best it can be. We are proud to serve the local communities Kennesaw, GA, Westoak, GA, Mount Bethel, GA, Blackwells, GA, Cumberland, GA and the greater Atlanta Metro area

SERVPRO of East Cobb’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of East Cobb can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of East Cobb a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of East Cobb is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.