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Help SERVPRO of East Cobb Make Cobb County Fire Safe

9/24/2020 (Permalink)

Fire Safety Tips and Preparedness If your home or business suffers a fire loss, call SERVPRO of East Cobb. We make fire damage "Like it never even happened."

According to the American Red Cross, you may have as little as two minutes to escape your home in the event that a fire starts. They outline that having an early warning system like a fire alarm in place and practicing a fire escape plan can greatly increase your likelihood of a successful escape and can save lives. The American Red Cross also provide the following “Top Tips for Fire Safety

  • Smoke alarms should be installed on each level of your home, as well as inside each bedroom and outside of all sleeping areas.
  • Smoke alarms should be regularly tested on a monthly basis, and if one or more is found to be inoperable they should be replaced immediately. If the batteries are dead, the batteries should be replaced immediately. Oftentimes when a smoke detector’s battery power is running low the alarm will chirp, chime or otherwise indicate the batteries are running low.
  • All family members could be consulted when developing a fire escape plan and everyone should participate in practice evacuation at least twice a year.
  • If your home ever catches fire, you should get out, stay out and call for help. Never go back inside for anything or anyone.

Learn what you and your family should do if a fire starts in your home

If a fire starts in your home there are several things you should know like how to safely operate a fire extinguisher. You should leave all your things where they are and save yourself, and when escaping or exiting a structure that is on fire close doors behind you if you can safely. This will help slow the fire’s progression. If you live in a building that has multiple floors, never use the elevator to escape, use the stairs. If smoke, heat or flames block your exit routes, stay in the room with the doors closed. Place a wet towel under the door and call 9-1-1 or the fire department. Open a window and wave a brightly colored cloth or if available use a flashlight to signal for help. Smoke rises so when escaping a smoke filled room you should crawl getting as low to the ground as possible to avoid the smoke.

If your clothes catch on fire:

  • Stop...what you’re doing.
  • Drop…to the ground and cover your face if you can.
  • Roll...over and over back and forth until the flames go out (running will only make the fire burn faster).

Once the flames are out, call for medical attention. Insignificant and non-life threatening skin burns can be cooled using running water by flushing the burned area(s) for three to five minutes.

SERVPRO of East Cobb is Here to Help

SERVPRO of East Cobb is locally owned and operated. We are proud to serve the East Cobb, GA, Noonday, GA, Westoak, GA, Kennesaw, GA, Cumberland, GA, Blackwells, GA, Mount Bethel, GA, and Sandy Plains, GA communities. We are a preferred vendor for most major insurance companies like  State Farm, Farmers, Auto Owners, American Family Insurance, Metlife,  and The Hartford. We have long-standing working relationships with our local agents, and help homeowners file an insurance claim when applicable. If your home our business suffers fire damage call SERVPRO of East Cobb at (770) 424-0400 or click here and one of our claims specialists can contact you today. 


For more information on fire safety or related Fire Restoration Blog check out some of the following links: “Did You Know September is National Preparedness Month?”; “PASS: Pull, Aim, Squeeze, and Sweep”; “Smoke Alarms Save Cobb County Lives”; “Cobb County Kitchen Fire Cleanup”; “Cobb County Fire Claim Scope and Walk Through”; “First Hand Account of House Fire Cleanup in Marietta”; “Cobb County Fire Claim Step by Step Walkthrough of Scope”; “Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide”; “Help Prevent Fire In Your Kennesaw GA Home”; “Seven Ways to Prepare Your Kennesaw Home for a Home Fire”; “Smoke Alarms: Life Savers

Commercial Water Restoration of Delta Office Complex

9/24/2020 (Permalink)

Commercial Carpet Water Extraction When water damage strikes your business, don't delay and call SERVPRO of East Cobb right away. We make water damage "Like it never even happened."

On Sunday, September 13th SERVPRO of East Cobb received an after hours call from Delta’s maintenance department notifying us that one of their office buildings was flooding due to a sink supply line. We arrived on site within the hour to extract several inches of standing water. We also completed necessary demolition/mitigation efforts by removing unsalvageable materials like sheetrock, glued down carpeting and cove base. Professional grad air movers and dehumidifiers were then strategically placed to facilitate the drying process. 

Nearly two hours after receiving the initial call from Delta’s maintenance department SERVPRO of East Cobb received a second call from the same facility manager stating that a second building in the same business complex had also experienced a water loss due to a busted sprinkler line. We immediately dispatched a second team of restoration professionals fully equipped with all the necessary drying equipment.

In total, SERVPRO of East Cobb dispatched four crews of highly trained water restoration technicians along with a Project Manager to oversee the mitigation and restoration efforts. Once our restoration professionals were onsite, we were able to stop the water loss source by turning off the water supply lines, extract all of the standing water and document the loss with our proprietary restoration software. Before our restoration team left either facility drying equipment was strategically placed to facilitate the drying of the structure quickly and safely.

H1>Call SERVPRO of East Cobb Today

Experiencing a commercial water loss can be stressful for property manager or facility manager and business could suffer major losses in production or productivity.  If your business suffers a severe to moderate water loss, SERVPRO of East Cobb is here to help 24-hours a day.

SERVPRO of East Cobb Commercial Restoration Process

  • When a commercial water damage happens, the first thing a property manager/facility manager should do is contact SERVPRO of East Cobb. We will immediately dispatch water restoration technicians and a project manager to the place of business to evaluate the water damage and start the restoration process. After an initial inspection, the project manager will lay out the scope of work to the property manager/facility manager and instruct our team of water restoration technicians to start extracting standing water and drying the structure in accordance with IICRC S500 Standards and in line with the custom made action plan for the facility. 
  • Over the course of the next three days our highly trained restoration professionals will monitor and manipulate equipment to facilitate optimal drying (give or take a day or two depending on the size and scope of the water loss). Once the structure is dried to preloss condition the equipment will be removed and the rebuild/reconstruction process can proceed. Typically our construction manager will visit the facility shortly after the initial visit to create a scope of work and estimate to complete the reconstruction and repairs process.
  • SERVPRO of East Cobb has the ability, asset, training and experience to handle commercial water loss claims from start to finish. From the initial drying process, to contents restoration, moving and storage process, to commercial reconstruction and repairs.

Want more content like this blog? Take a look at some of SERVPRO of East Cobb’s related Commercial Restoration Blogs: ”Prepare Your Cobb County Business With an Emergency READY Profile!”; “What Can You Restore Using Ultrasonic Cleaning?”; “Destroy Odors with Deodorization”; “Small Office Commercial Water Loss in Kennesaw GA

*For more information on SERVPRO East Cobb’s Commercial Restoration Services check out our Commercial Restoration Before & After Photos

A Summer Cobb County Will Not Soon Forget

9/17/2020 (Permalink)

24/7 Storm Mitigation, Drying & Restoration If your home or business has been effected by storm damage give SERVPRO of East Cobb a call today. We can make it "Like it never even happened."

Summer of 2020 has brought some pretty severe storms and major weather events throughout the US including hurricanes in the south, tornadoes in the midwest, and even wildfires on the west coast. Add to that, the worldwide pandemic that is COVID-19, and it’s pretty safe to say that nobody is going to miss 2020 when it's gone. Through it all, there has been one company ready to take on the overwhelming circumstances and step up when people and their communities need help...SERVPRO. Whether it SERVPRO’s new Certified: SERVPRO Cleaned program, designed to combat the coronavirus, or Disaster Recovery Teams headed to the gulf to help relief efforts for Hurricane Sally, or fire crews traveling to the west coast to help home and business owners recover after the devastating forest fires...SERVPRO is here to help!

One of the most rewarding aspects of SERVPRO answering calls to mitigate fires, extract flood waters, and provide home and business owners relief when things seem darkest, is that these efforts were primarily executed by people that live in these communities. SERVPRO franchise owners typically live within the communities they serve and have a vested interest in seeing their community recover after major storm damage. They could literally live right next door to a customer and genuinely care about their well being. SERVPRO of East Cobb is a prime example of this business model and is a firm supporter of Cobb County and the surrounding areas. If your home suffers storm damage call the professionals that have proudly served the Cobb County community for nearly a decade...SERVPRO of East Cobb. 

SERVPRO of East Cobb is the Best Choice for Storm Damage Cleanup for Your Cobb County Home or Business

We are Faster to Any Size Disaster

SERVPRO of East Cobb holds ourselves to the highest standards, and we pride ourselves on being faster to any size disaster. We know when storm damage or water losses happen, time can be of the essence. That’s why we have developed service response guidelines that govern how we address each and every restoration project we take on. 

SERVPRO of East Cobb’s Service Response Guidelines: 

  • 1 HOUR – Within one hour of notice of loss, one of SERVPRO of East Cobb’s loss coordinators will contact you to arrange for service.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of East Cobb strives for greatness and averages less than a two hour turn-around-time when responding to emergency storm, water, or fire service requests.

  • 4 HOURS – Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary).
  • 8 HOURS – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

We are Highly Trained Storm Damage Restoration & Drying Specialists

SERVPRO of East Cobb’s restoration specialists and technicians undergo a rigorous training and certification process as well as an extensive background check. We believe the best way to invest in our business is by investing in our people, that’s why SERVPRO of East Cobb only fields the most reputable, highly trained, experienced, and trustworthy water and storm damage restoration specialists in the Atlanta metro area. Our technicians hold IICRC certifications in both Water Damage Restoration Technician (WDRT) and Applied Structural Drying Technicians (ASDT). All technicians also participate in SERVPRO’s proprietary Continuing Education Classes that cover fire restoration, water restoration, mold mitigation and carpet & upholstery cleaning. 

We are Locally Owned and Have National Storm Relief Resources

With over 1,700 franchises nationwide, SERVPRO of East Cobb has the assets, equipment, personnel, and expertise to take on any size disaster quickly, safely, efficiently and effectively. Our network of other locally owned SERVPRO franchise lends SERVPRO of East Cobb a massive advantage over other locally owned restoration companies that may or may not have a support network at all. SERVPRO is the nation's leading storm restoration service provider.

SERVPRO of East Cobb is Cobb County’s Preferred Storm Restoration Services Provider... Don’t Take Our Word For It....

  • Over 100 Positive Reviews Across Different Online Platforms
  • Nearly Perfect Google Review score

Did You Know September is National Preparedness Month?

9/8/2020 (Permalink)

Fire Cleanup, Restoration, & Construction If your home has been damaged due to a fire loss, call SERVPRO of East Cobb. We are the pros that make fire damage "Like it never even happened."

This year for National Preparedness month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared.

Smoke Alarms are Life Savers

According to the National Fire Protection Association (NFPA), fire alarms and smoke detectors save lives when properly installed and maintained.  In residential settings, smoke alarms should be on every level of the home including the basement and in every bedroom. In commercial settings or in office spaces, please confer with your local fire marshal to insure your business or commercial property is in compliance with local and state requirements.
Smoke alarms should be tested monthly using the test button or in accordance with the manufacturer's guidelines. Smoke alarms with non-replaceable batteries need to be completely replaced every ten years unless otherwise noted by the manufacturer. Alarms that utilize batteries should have the batteries replaced every year, and the unit itself should be replaced ten years from the manufacture date. Chirping alarms often signal a low battery and proper steps should be taken to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm without first securing a suitable replacement fire alarm or smoke detector. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA). Some larger commercial facilities have hard wired or wireless smoke alarms which give the added benefit of not needing to be tested as often, and some can even activate alarms throughout the entire building if smoke is detected in just one area. (NFPA). 

If you need help installing, testing, or changing batteries in your smoke alarms, contact the Cobb County Fire Department, an electrician, or the American Red Cross. Be sure your home or business has a fire emergency plan in place and conducts regular fire drills. For more information on Emergency Preparedness, contact SERVPRO of East Cobb

September Preparedness Tips: 

Make & Practice Your Plan

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during, and after an incident? Do you have an emergency supply kit?

Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed, such as the FEMA app.

Learn Life Saving Skills

Do you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life saving skills could mean life or death in an emergency situation for you, your family or your neighbors.

Check Your Insurance Coverage

Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Evaluate which hazards are relevant to your area and obtain the appropriate insurance for your home, business, or other property and become familiar with your coverage.

Save for an Emergency

Are you prepared financially in case of a disaster? Does your family have an emergency fund for unexpected expenses after a flood or fire? Check our FEMA’s Emergency Financial First Aid Kit (EFFAK) for an in-depth document to help you identify and compile important documents and account information all in one spot. Just search “EFFAK” on fema.gov for the free PDF.

Whether it's a flood, wildfire, or extreme winter weather, we must ensure our families, businesses, places of worship and neighborhoods are prepared. Contact SERVPRO of East Cobb to find out how we can help make it “Like it never even happened,” if disaster strikes in your life.

Portable fire Extinguishers can be life and property saving tools when used correctly. In order to operate an extinguisher, the NFPA suggests remembering the following acronym PASS.

  • Pull the pin while pointing the nozzle away from yourself and release the locking mechanism
  • Aim low by pointing the extinguisher nozzle at the base of the fire.
  • Squeeze the lever slowly and evenly.
  • Sweep the nozzle from side-to-side

*Remember to read the instructions on the fire extinguisher and become familiar with your particular model fire extinguisher before a fire breaks out. Fire extinguishers have limitations so be aware of all safety precautions and ensure that you have the proper type of extinguisher for your facility. To find more information on choosing the appropriate class of fire extinguisher, please visit the NFPA website nfpa.org.

Fire Damage Cleanup Advice:

These fire restoration tips and advice will assist you in taking helpful first steps and actions until the professionals from SERVPRO of East Cobb arrive. Follow these dos and don’ts to help reduce damage and increase the chances of a successful fire restoration project.

Fire Damage Cleanup DOs:

Do...limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking particles to other areas of the home or business.

Do...keep your hands clean. Soot on your hands can further soil upholstery, walls, and furniture.

Do...empty the freezer and refrigerator completely and prop doors open to help prevent odor, if electricity is off.

Do...wipe soot from metal faucets, fixtures, trim, and appliances in kitchen and/or bathroom(s).

Do...pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures during winter months.

Do...Remove soot particles from plants with a damp cloth.

Do...Change HVAC filter, but leave the unit turned off until trained professionals can inspect the system.

Do...tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Fire Damage Cleanup DON’Ts:

Don’t...attempt to wash any walls or painted surfaces without first contacting trained fire restoration professionals like those found at SERVPRO of East Cobb.

Don’t...attempt to shampoo carpets, rugs, or upholstered furniture without first contacting trained fire restoration professionals like those found at SERVPRO of East Cobb.

Don’t...attempt to clean any electrical appliances (such as TVs, radios, computers, etc) that may have been close to the fire, exposed to high heat, or water used to extinguish the fire without first consulting an authorized repair service like those found at SERVPRO of East Cobb.

Don’t...consume any food or beverages that may have been stored close to the fire, exposed to heat, or water used to extinguish the fire. They may have been contaminated, and are not safe for consumption.

Don’t...turn on ceiling fixtures if the ceiling is wet or has been damaged by the fire. The wiring may be wet or damaged and cause electrical shock or shorts. Air movement can also cause secondary damage to your property.

Don’t…send garments to the dry cleaner. Improper cleaning may set smoke odors in some types of fabrics.


For more information on fire safety and fire restoration check out some of our previous Fire Restoration Blogs: “Help Prevent Fire In Your Kennesaw GA Home”; “Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide”; “PASS: Pull, Aim, Squeeze, and Sweep”; “SERVPRO of East Cobb’s Advanced Fire Restoration Process and Equipment”; “Cobb County Fire Claim Scope and Walk Through”; “Cobb County Kitchen Fire Cleanup

SERVPRO of East Cobb’s Advance Fire Restoration Process and Equipment

8/4/2020 (Permalink)

SERVPRO of East Cobb 24/7 fire restoration services Once the flames have been extinguished, SERVPRO of East Cobb is here to help you and your family recover after a home fire loss.

Even a small fire in your home can cause major upheaval and discomfort to you and your family, or possibly even your business. Smoke and soot damage can be quite invasive and off putting if not cleaned and treated quickly and thoroughly by a trained professional. No matter what size fire disaster your home or business faces, SERVPRO of East Cobb is here to help 24-hours a day, everyday. We are highly trained fire restoration specialists proudly serving Cobb County and the surrounding local areas for nearly 20 years. SERVPRO is a preferred vendor for most major insurance companies. We work hand in hand with Insurance companies like State Farm, American Family Insurance, Metlife, Farmers, and The Hartford to make sure that all steps are taken, to get your home back to normal. We also have a great working relationship with our local insurance adjuster and claims agents.

Left a pot on the stove for too long, causing smoke damage to your kitchen and dining room? Call SERVPRO of East Cobb. We have fire cleanup specialists that can make it “Like it never even happened.” Accidentally leave a barbecue grill unattended causing fire damage to your homes siding and need someone to secure and repair your property? Call SERVPRO of East Cobb. We have technicians available 24/7 for emergency boardup and fire restoration. Experienced an electrical fire that damaged several rooms and multiple levels of your home? Call SERVPRO of East Cobb. We have the experience, training and infrastructure to oversee the complete remodel and repair any structural damage that may have occurred. 

  • Dry Clean Soot Sponges - SERVPRO’s dry cleaning sponge is made of natural rubber.  It safely scoops up and absorbs soot and dirt into their pores. Because of the soft surface, dry cleaning sponges are ideal for removing soot and smoke from walls, ceilings, and acoustic tiles. Technicians will use extension poles with dry clean sponges attached to clean the ceiling, since debris will drop down first. We then move to the walls, again beginning at the top and working to the bottom using straight, parallel strokes that overlap slightly. The sponge is also ideal for picking up dust and dirt from areas that cannot be cleaned by water or solvents. 
  • HEPA Vacuums - HEPA (High-Efficieny Particulate Air) vacuums are different from conventional vacuums because they utilitze filters that are capable of trapping micron-sized particles (extremely small particles so small the naked eye can not see them). SERVPRO’s HEPA vacuum systems remove and trap 99.97% of all particles larger than 0.3 microns. 
  • HEPA Air Scrubbers - HEPA air scrubbers are highly efficient air filtration devices and versatile. SERVPRO utilities The DefendAir HEPA 500 combines advanced clean air performance with the flexible features to help make improving indoor air quality easier. This multi-stage HEPA filtration unit delivers maximum performance for air scrubbing, negative air applications, or smoke and odor removal. 
  • SERVPRO Proprietary Professional Cleaning Products - Over the past 50 years SERVPRO has developed numerous proprietary professional cleaning products that are tailored to the restoration industry and have a proven track record of safe and effective use in fire, water and mold restoration applications. Technicians are trained and well versed in the application and uses these professional restoration products and will use them to restore your property to preloss condition.
  • Ultrasonic Cleaning Equipment and Technology - Ultrasonic cleaning is a technique that utilizes several different specialized pieces of cleaning equipment that results in highly effective and efficient cleaning. The magic behind ultrasonic cleaning is in the cavitational bubbles. Bubbles created through cavitation are just empty space. As a result, these bubbles collapse, or implode, almost as fast as they are created. In our machines, this happens millions of times per second. This constant implosion produces tremendous vacuum energy in the form of heat and pressure. It’s this combination of heat and pressure which gives ultrasonic cleaning its cleaning capability and power. Ultrasonic cleaning techniques can be used on a wide range of materials and items like window blinds, electronics, medical equipment, precious metals in jewelry, textiles commonly found in content restoration projects.  
  • Advance Water Extraction and Drying Equipment - SERVPRO of East cobb specialize in water damage restoration, the cornerstone of our business. Water restoration and fire restoration go hand in hand sense water is often used to extinguish fires. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.

Have questions about fire, smoke and soot damage cleanup? Call SERVPRO of East Cobb at (770) 424-0400 today!

While no two fire restoration projects are exactly the same, SERVPRO of East Cobb has developed a seven step process that will ensure your property is restored to preloss condition quickly, safely and in accordance with IICRC standards. 

Step 1: Emergency Contact

The restoration process starts when you, our customer, calling SERVPRO of East Cobb. Our job file coordinator will ask several questions regarding the fire damage event which will help us respond quickly with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We will inspect the property for safety concerns and mitigate any risks to your property and our employees, then carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action and allows us to put together a scope of work and estimate for your particular fire restoration project. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage often compromises walls, windows, and even the roof. To restore security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs to protect your property. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins once the property has been deemed safe to enter and the property is secured. SERVPRO will remove the majority of the water using water extraction tools like high flow rate submersible pumps, sump pumps, high powered truck mounted vacuum systems, commercial portable wet vacuums. We then use dehumidifiers, air movers and an array of IICRC approved drying techniques to remove the remaining water and complete the drying process quickly and safely. 

Step 5: Removal of Smoke and Soot from All Surfaces

SERVPRO of East Cobb also has a host of specialized equipment and techniques at our disposal to remove smoke and soot from ceilings, walls, and other surfaces. Removing any remnants of fire damage and removing smoke odors, not just covering them up (Covering up odors often results in the offending smell returning once the masking agent loses its potency).  

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step in getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. Leave fire restoration to the pros at SERVPRO of East Cobb and let us take the uncertainty and headache out of restoring your home after a fire loss.

SERVPRO of East Cobb’s number one goal is returning fire damaged areas and items to preloss condition, doing all we can to make it “Like it never even happened.” We are dedicated to restoring both the property and the lives of the customers we help. Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered–whatever the case, with SERVPRO of East Cobb our goal is to make it “Like it never even happened.”

Want to know what Cobb County customers think about SERVPRO of East Cobb? Take a look at our 60+ Google Reviews


If you would like more information on Fire Restoration check out some of our previous Fire Restoration Blogs:”Cobb County Fire Claim Scope and Walk Through”; ”First Hand Account of House Fire Cleanup in Marietta”; ”Cobb County Kitchen Fire Cleanup“; “PASS: Pull, Aim, Squeeze, and Sweep”; “Smoke Alarms Save Cobb County Lives

How to File a Flood or Water Damage Insurance Claim in Marietta or Kennesaw, GA

7/23/2020 (Permalink)

SERVPRO vehicles ready to be dispatched to mitigate and restore storm damgage Storms damage happens, when it does call SERVPRO of East Cobb. We can mitigate, dry and restore your property quickly and safely.

SERVPRO of East Cobb knows that you have many choices when it comes to water restoration companies in the Marietta, Kennesaw, and greater Cobb County area. We would like to thank you for choosing SERVPRO of East Cobb and trusting us to restore your home or business. Being trusted to restore your property is a big responsibility and one that we do not take lightly. Our goal is to mitigate and restore your property to preloss condition, making storm damage seem “Like it never even happened.” SERVPRO of East Cobb both acknowledges and accepts this responsibility, promising to always have our customers best interest at heart. When you choose SERVPRO of East Cobb can rest easy knowing that you have the best in the business taking care of your property.

Customers often have many questions about how to move forward with a water claim. Most have never experienced storm damage before and can be a bit distraught due to the uncertainty of the situation. SERVPRO of East Cobb will put your worries to rest because we are never more than a phone call away. If you are looking for some direction on how to file a flood insurance or water claim, the good people over at the Federal Emergency Management Agency (FEMA) have a great 5 Step Process to Filing a Flood Insurance Claim. You can also call one of our friendly restoration job coordinators at (770) 424-0400 and they can help walk you through filing a claim or have one of our restoration specialists contact you by filling out this short contact submission form

Below is a brief synopsis of their process:

Step 1 - Call Your Insurance Agent

When it is safe, gather your insurance information. Give your insurance company a call to notify them of the loss so that coverage can be determined.

Step 2 - Take Photos

Once your home or business is determined to be safe you can return to document the damage by taking pictures or video footage of the damage.

Step 3 - Begin Cleanup

Remove water damaged items but keep items like flooring and curtains so that they can be assessed by your insurance company or adjuster.

Step 4 - Meet With Your Adjuster

Your insurance company will assign an insurance adjuster to your claim and you will need to meet with them to discuss your claim. Your adjuster will also provide you with an estimate of the damages.

Step 5 - Receive Final Payment

Once the inspection of your property is completed by the adjuster you will receive a full report on your claim and a check to cover the allotted damages and repairs to return your property to pre loss conditions. 

Here’s a Better Option!

Step 1: Call SERVPRO of East Cobb (770) 424-0400.

Step 2: Step back and let SERVPRO of East Cobb take care of all the heavy lifting and make it “Like it never even happened." Our team of professional restoration specialists will document your loss using our moisture mapping systems and restore your property to pre loss condition. SERVPRO of East Cobb will provide estimates and drying documentation, like photos and moisture readings, to both the home or business owner and your adjuster. SERVPRO of East Cobb’s goal is to make this process as easy as possible for our customers. 

We are on call 24/7 and always ready for any size disaster. In most cases, we can be at your door within an hour. Because we are pre-approved or preferred service providers for most major insurance companies SERVPRO of East Cobb can even help you file your claim. This stream lines the entire restoration process and allows us to get you back into your home or business quickly.

Need additional information? Take a look as some of our related Storm Restoration Blogs: “SERVPRO of East Cobb is a Preferred Service Provider for Storm Restoration in Cobb County”; “What To Do If Your Smyrna, GA Home Experiences a Flash Flood”; “Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood”; “Storm and Flood Damage Repair in Kennesaw and Marietta, GA

Check out some of our previous Storm Restoration Projects: “Water Damaged Hardwood Floors in Kennesaw, GA”; “Rain Water From Hole in Roof”; “Tree on Roof”; “Flooded Hallway in Cobb County Home”; “Flooded Entryway to Home”; “Flooded Kitchen and Stairwell”; “Living Room That Required Total Removal of Flooring

What About the Water You Don't See?

7/23/2020 (Permalink)

flooded city streets SERVPRO of East Cobb is faster to any size disaster and is here to help 24-hrs a day 7 days week. Call us today for water restoration services!

There’s no such thing as a small disaster, especially when a small leak now could blossom into a big claim later. Unseen water can soak through walls, seep through carpet and pool on subfloors, causing major problems over time. When water damage happens, you need help fast. No matter what time of day or night, contact SERVPRO of East Cobb to begin emergency mitigation. Emergency mitigation means under normal circumstances, SERVPRO of East Cobb professionals can be on-site with two hours to begin drying your building and restoring contents. The faster the water is removed the less chance of serious damage to your facility. 

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly future repairs is to handle every water problem as a real threat to your property. SERVPRO of East Cobb has the equipment, training, and experience to find and dry unseen water, before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.

When time matters, technology and equipment must be counted on to perform. SERVPRO of East Cobb will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by our highly trained technicians.

Moisture Sensors are used to detect moisture in carpets, baseboards, walls and other building materials.

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO of East Cobb professionals to monitor the drying process.

Thermohygrometers measure temperature and relative humidity. When armed with this information SERVPRO of East Cobb technicians can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.

Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

Thermal Foggers dispense solvent based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach.

The bottom line? The professionals at SERVPRO of East Cobb have the training and equipment to make it “Like it never even happened.” 

SERVPRO of East Cobb professionals are trained and understand how to manage the drying process. By utilizing state-of-the-art equipment and the latest technology, your structure will be quickly and thoroughly dried, which help prevent secondary water damage. SERVPRO will remove moisture and any contaminants by disinfecting and deodorizing to safely clean and dry your building and contents. Help ensure the value of your property by calling SERVPRO of East Cobb today. As the #1 choice in cleanup and restoration, we stand on over 17 years of experience and expertise to help ensure your home or business is taken care of quickly and safely.

Defense Against Mold Growth:

Prompt mitigation is vital to avoid mold growth, which can be visible in as little as 24 or 48 hours under certain conditions. Here are some tips on preventing mold growth:

  • Keep the humidity between 30 to 60 percent.
  • Provide for proper drainage away from building foundations.
  • Regularly inspect plumbing and appliances for leaks.
  • Keep gutters and drains clear of debris.
  • Inspect the roof, windows and other areas where water might enter the building and perform necessary maintenance.
  • Respond to all water instructions immediately.
  • Contact SERVPRO of East Cobb for assistance after a water damage or if you discover mold.

If you enjoyed this blog here are a few related Water Restoration Blogs: “Drying and Mitigation of a Three Bedroom House in Marietta, GA”; “Roswell Toilet Leak Lead to Water Damage Throughout Home”; “5 Way Hard Water Can Damage Your Cumberland, GA Home”; “How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues”; “The Best Water Restoration Company in Kennesaw, GA”; “The Science Behind the Drying Process

Frequently Asked Questions About the Certified: SERVPRO Cleaned Program

6/15/2020 (Permalink)

CSC table top info sheet SERVPRO of East Cobb is here to help business owners reopen their business and help keep employees and customer safe during these trying times.

The world has changed what it means to be clean, so let customers and employees know that SERVPRO of East Cobb, Georgia’s best choice in cleanup and restoration, has sanitized, disinfected and treated highly touchable surfaces at your business. SERVPRO of East Cobb wants you to feel comfortable in your place of business. That’s why the nation’s #1 choice in water restoration, can now provide you with proactive cleanings, a higher cleaning standard for the recent trying times everyone is adjusting to. Look for the Certified: SERVPRO Cleaned seal outside all participating locations, and you can rest at ease knowing the facility has been cleaned, disinfected and sanitized by the best in the business. For more details, visit www.SERVPROeastcobbga.com/contact/contactus

The Certified: SERVPRO Cleaned (CSC) program is designed to provide our communities with a way to know that a structure has been cleaned, sanitized and disinfected to minimize harmful pathogens. If a structure is sanitized and disinfected as part of the CSC program, a window decal shield will be left at the structure as well as a separate window decal which should be dated by the franchise to let everyone know when it was last sanitized and disinfected. This can be scheduled as a one time or a recurring service. 

Here is a list of frequently asked questions about the CSC program:

  • What is Certified: SERVPRO Cleaned? 
    • Certified: SERVPRO Cleaned is a proactive viral pathogen cleaning process that SERVPRO franchises nationwide are beginning to offer to our commercial and residential clients. 
  • Can you explain the process of proactive cleaning?
  • How often do I need cleaning performed?
    • That will vary by location, foot traffic, and activity of occupants. We can set up a recurring cleaning schedule to fit the needs of any location.
  • When can you perform these services?
    • Our Certified: SERVPRO Cleaned crews are available 24/7. Our job file coordinator will ask you for some basic information and can schedule a time that is convenient for you and fits your schedule.
  • How much does proactive cleaning cost?
    • Our pricing for proactive viral pathogen cleaning is based on square footage. For a quotable price, we can schedule one of our Certified: SERVPRO Cleaned crews to visit your location and create an accurate estimate.
  • What type of cleaning products are you using?
    • We only use EPA registered disinfectants for proactive pathogen cleaning.
  • How long is a proactive cleaning effective?
    • After a structure is Certified: SERVPRO Cleaned, maintaining that level of clean is dependent on occupants in the structure and how closely they follow health and safety protocols. We can schedule a recurring cleaning regimen to ensure that your location maintains that level of clean going forward.
  • What are your safety protocols?
    • Our Certified: SERVPRO Cleaned crews follow all safety protocols and social distancing guidelines dictated by local, state, and federal guidelines to ensure the health and safety of all involved individuals.
  • How long will it take to perform the proactive cleaning?
    • Service time varies on size and complexity of the structure. We can dispatch one of our Certified: SERVPRO Cleaned crews to your location. Once on site, they will be able give you a better sense of how long it will take to perform the cleaning.
  • Is there anything I should do in between scheduled Certified: SERVPRO Cleanings?
    • Continue with your regular janitorial services. If you would like, we can change your recurring schedule to better accommodate your unique needs or can change the frequency of cleanings.
  • Is it safe to be in the structure when it is being cleaned?
    • We recommend that the structure is empty when we perform the cleaning.
  • How long do I have to wait to return to the structure?
    • Our EPA registered disinfectants have a dwell time of about 10-15 minutes. After that dwell time, it is completely safe to reenter the structure.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning standard, Certified: SERVPRO Cleaned. Beyond the standard cleaning protocols we know your business is implementing, take an additional step to make sure all your locations have received a higher cleaning standard with the Certified: SERVPRO Cleaned program. Show employees and customers you've chosen the highest level of cleaning. Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service, designed just for your business. For details and registration, CLICK HERE

*The CSC program is also available for residential service

Check out some of our previous blogs about the Certified: SERVPRO Cleaned (CSC) program: "SERVPRO of East Cobb Can Help You Reopen Your Business Safely"; "Certified: SERVPRO Cleaned - a defensive cleaning program"; "SERVPRO of East Cobb is Here to Help During This Time of Need"

SERVPRO of East Cobb is a Preferred Service Provider for Storm Restoration in Cobb County

6/9/2020 (Permalink)

storm clouds over customer's home If you experience storm damage or need help recovering after a natural disaster, SERVPRO of East Cobb is here to help. You can call us 24-hours a day!

Heavy thunderstorms, lightning, snow with ice, floods, tornadoes and hurricanes can all bring storm damage to your home or business in ways no one can be fully prepared for. Whether a tree, that you have been meaning to cut down for years falls on your home. Shattering glass and wreaking havoc throughout several rooms of your home. A single limb with ice building up on it that can’t take any more weight from the winter ice storm and crashing down on your roof; SERVPRO of East Cobb can handle cleanup, from top to bottom. Our homes are supposed to be where we feel most safe. So when these unforeseen disasters happen, don’t go it alone! Contact SERVPRO of East Cobb

Here at SERVPRO of East Cobb, it is our goal to be your “one stop shop” in a time of need. We can provide homeowners with emergency roof tarping and board-up services, all hours of the day or night. We also have a team of qualified technicians and customer service representatives to help guide you, every step of the way, through the claim process and answer any questions that you may have.  

Since natural disasters commonly,unexpectedly occur, it’s important to be prepared before they happen. Heavy thunderstorms, floods, tornadoes and hurricanes, often cause major damages to a building’s exterior and interior. These natural disasters can result in unsafe structures and an expensive mitigation and repair bill. Rest assured, making one call to SERVPRO of East Cobb we will make it “Like it never even happened.” SERVPRO of East Cobb works hand in hand with Insurance companies like State FarmAmerican Family InsuranceMetlife, Farmers, and The Hartford. to make sure that all steps are taken, to get your home back to normal. We also have a great working relationship with our local insurance adjuster and claims agents.

Mother nature can really cause some damage! Most roof damage is due to a weather-related event, from hail and high winds, to trees or other structures. After a storm is over, be sure to have a professional check the severity of the damage, don’t be fooled into getting on your roof. Call SERVPRO of East Cobb, one of our trained customer service representatives will dispatch a technician, to your home, to inspect the damage.  We offer various emergency services, such as tarping and board-up and tree removal.    

Once we determine what services need to be performed, with homeowner approval.  If the interior of the home has been damaged as well, we will assess the severity and place the necessary equipment, such as dehumidifiers, air movers and fans, as well as extract any water that is in the home.  SERVPRO of East Cobb is also equipped to perform any demolition, if required, to any areas that cannot safely be dried. We are IICRC certified, you can feel secure in our knowledge and expertise.  

The next step, after the mitigation process is successfully completed, is to get your home back to its preloss condition. SERVPRO of East Cobb, has expertly skilled project managers ready to get the rebuild started.  

Regardless of what caused the damage to your home, SERVPRO of East Cobb has the knowledge and expertise to get you back “Like it never even happened.” Call us today! (770) 424-0400

What To Do and What Not To Do After Storm Damage

What to do after a home flood? Mopping and blotting are good ways to remove excess standing water and saturated materials. Wood furniture can be wiped down to remove excess water, be sure to remove tabletop items like lamps and pictures, so the surface can be wiped down thoroughly. Aluminum foil or wood blocks can be placed between furniture legs and wet carpeting, and wet upholstery and cushions should be removed and propped up to allow them to air dry. Your air conditioner can be turned up to the maximum to help circulate air and help dry your property during the summer or warmer months. Painting, sculptures, and other artwork should be removed and stored in a safe, dry place. Colored rugs should be removed from wet carpeting to prevent leaching and staining. Any loose items on the floor should be gathered and stored in a safe dry place as well.

What not to do after a house flood? Do not use your household vacuum to suck up water, unless it is specifically rated to handle wet vacuuming. Electrocution and damage can result from using a household vacuum to remove water from carpets, upholstery or other saturated surfaces. TV and other household appliances are also electrocution hazards and should not be turned on. When safe, unplug or remove the power source of electronic devices that have been exposed to moisture. Wet ceilings pose both electrical and fall hazards. Do not turn on ceiling fans or lighting fixtures in rooms that have ceiling water damage and stay out of rooms with sagging ceilings. Do not leave colored items like books and magazines in contact with wet carpet, hardwoods, or other flooring, as they may stain the surface they are sitting on. Furs and other leather goods should be hung up to allow them to dry while other fabrics can be left laying flat  and allowed to dry. Do not leave wet fabrics in place because mold and mildew can result.

Contents Restoration Services Overview

Storm damage can be devastating to homes and businesses and SERVPRO of East Cobb is here to help. We specialize in restoring homes and businesses’s contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents, to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to additional cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Spray and Wipe -Effective for items that can’t withstand cleaning.

Move-Out/Pack-Out Services Overview

Homes and businesses that have been damaged by storm or other water events often require extensive restoration or cleaning. SERVPRO of East Cobb can conduct an organized, efficient, and safe move-out of the affected area. A move-out will provide several benefits, including protecting items from potential damage, protecting contents from further on-site damage, and a quicker remodeling process. When the restoration portion of the claim is completed, SERVPRO of East Cobb will work with you to coordinate the move-in according to your individual wishes and needs. The services offered upon move-in may depend on your insurance coverage.

Contents Claim Inventory Services

When a storm event happens, the damage can make your stress levels go through the roof and often make you feel overwhelmed. We can help ease your stress and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate manifest of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service Five Major Features:

  •  Pre-loss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

Locally Owned Company with National Storm Resources

We live and work in this community, and we might even be neighbors! As a locally owned and operated business, SERVPRO of East Cobb is close by and ready to respond to storm and disaster events in the Atlanta Metro area. We are proud to be active members in the Marietta and Kennesaw communities and want to do our part to make these communities the best they can be. We are proud to serve Kennesaw, GAWestoak, GAMount Bethel, GABlackwells, GA, and Cumberland, GA communities.

Check our some of our Storm Restoration Before & After Photos: "Tree on Roof"; "Flooded Hallway in Cobb County Home"; "Flooded Entryway to Home"; "Flooded Kitchen and Stairwell"

*If you enjoyed this blog take a moment to look over our related storm restoration blogs: "What To Do If Your Smyrna, GA Home Experiences a Flash Flood"; "Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood"; "Storm and Flood Damage Repair in Kennesaw and Marietta, GA"; "Be Alert for Summer Radio Weather Advisories in Cobb County"; "Call the Cleanup Team that is Faster to Any Size Disaster"; "After the Storm Passes Call SERVPRO of East Cobb"

Drying and Mitigation of a Three Bedroom House in Marietta, GA

6/9/2020 (Permalink)

water damage glue down flooring If you suffer water damage call SERVPRO of East Cobb at (770)424-0400. We are available for emergency services 24-hours a day, every day!

SERVPRO has become the name that homeowners know and trust for water restoration, mitigation, and drying services nationwide. SERVPRO of East Cobb is proud to serve the Cobb County community and is available 24-hours a day, even during major holidays. We make it our priority to help Marietta and Kennesaw homeowners recover after disaster strikes. SERVPRO is a preferred vendor for most major insurance companies like State Farm, Farmers, Auto Owners and The Hartford as well as a great working relationship with our local insurance agencies. We adhere to strict industry standards put forth by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and use Xactimate guidelines for flat rate fixed pricing which ensures that our estimates also adhere to industry standards (Xactimate is the computer program insurance companies use to price restoration and mitigation services). If you’ve suffered water or storm damage call SERVPRO of East Cobb today! 

*The following is a summary of the services SERVPRO of East Cobb performed for this Marietta, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of East Cobb to share their experience working with us, and for that we are very thankful.

Late one evening early this year, SERVPRO of East Cobb received an emergency water restoration service call from a customer in the Hidden Creek subdivision in Marietta, GA. The vinyl sided home consisted of three levels (upstairs, main level, and a finished basement) and was built in the late 1980’s. The homeowner explained that there were several inches of standing water in their finished basement and that they needed help ASAP. SERVPRO’s highly trained team jumped into action. Our 24-hour call center took down the homeowners information, details about the water loss and dispatched four water restoration technicians immediately to the homeowners address. The four SERVPRO of East Cobb restoration technicians arrived on-site in less than an hour and helped the homeowner turn off the water supply line to their leaking water heater. They assessed the affected areas for safety concerns and began documenting the damage for the homeowner’s insurance company to help facilitate filing a home insurance claim. After extracting the standing water from the affected areas, our restoration professionals assessed the affected areas and contents of the areas, for cost-effective restoration. Items deemed more cost effective to remove were properly disposed of and both restorable contents and contaminated areas were dried to IICRC S500 Standards and sanitized using Sporicidin Disinfectant Solution (an antimicrobial professional cleaning product). Over the course of four days a total of 23 Phoenix AirMax air mover and two Dry-Eaz Evolution LGR dehumidifiers were strategically placed in affected areas to dry the structure of the home, and a single Dry-Eaz HEPA 500 air scrubber was used to remove water related odors caused by moisture in the basement and filter out particulate matter in the air introduced during the demolition phase. Contents of the rooms were carefully inspected for water damage, documented by photograph, and boxed up. They were then either taken to our 10,000 sq. ft. restoration and storage facility for cleaning or they were cleaned and stored on-site. 

Bathroom: The bathroom measured seven feet by five feet with a seven foot ceiling. Heavy water extraction was required of the 21 sq. ft. bathroom. Glued down carpet covered the entire floor of the bathroom and was 100% affected by class 2 grey water which meant it would have to be removed, bagged and disposed of properly. The sink, vanity, and counter-top in the bathroom were temporarily removed for cleaning/sanitization and stored on site for re-installation by SERVPRO’s construction team. Holes were drilled at the base of the drywall in the bathroom to allow airflow and to facilitate the drying process. This is called cavity drying, and is less invasive and much easier, quicker, and economical to repair than removing the drywall all together. Twenty-four linear feet of baseboards were also removed during the mitigation phase. The entire affected area was sanitized and cleaned using Sporicidin which also prevents future mold growth. Two AirMax air movers were strategically placed to safely and efficiently dry the bathroom to preloss condition over the course of the next four days. 

Bonus Room: The bonus room measured seventeen feet by thirty-one feet with a seven foot ceiling. Heavy water extraction was performed on the affected carpeted area, totaling 342 sq ft using SERVPRO’s high powered truck mounted water extraction vacuums. The flooring in the room was glued down carpet, which was about 60% affected by class 2 grey water, totaling 343 sq. ft of affected flooring material to be removed, bagged, and disposed of properly. Some of the baseboards, drywall, and insulation were also removed due to contact with grey water, totaling about forty linear feet of baseboards, twenty-four square feet of insulation, and twenty-four square feet of drywall. A sink located in a counter-top bar that measured sixteen linear feet, was detached to facilitate drying and was re-installed by our construction team once clean and sanitized and the mitigation and drying phases were completed. Contents of the rooms were carefully inspected for water damage, documented by photograph, boxed up, and either taken to our 10,000 sq. ft. restoration and storage facility for cleaning or cleaned and stored on-site. Antimicrobial agents were applied to all affected surfaces and used to clean/sanitize the affected area, before nine AirMax air movers, one low grain refrigerant (LGR) dehumidifier, and a Dry-Eaz HEPA 500 air scrubber were strategically place in the affected area to dry the bonus room to IICRC S500 Standards.

Hallway: The hallway measured eight feet by five and a half feet with a seven foot ceiling. Water restoration technicians extracted water from a forty-eight square foot area in the hallway to remove standing water before beginning the demolition process. Glue down carpet covered the floor and was 100% affected by class 2-grey water, totaling about forty-eight square feet that was removed, bagged, and properly disposed of. The walls were largely unaffected but did require about eight square feet of both drywall and insulation to be removed, bagged, and properly disposed of. Baseboards were completely removed totaling about twenty-six linear feet, so that five holes could be drilled into the base of the drywall to facilitate airflow and make the drying process more effective. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Three AirMax air movers and a single LGR dehumidifier were strategically placed to facilitate the drying of the affected area over the course of four days.

Utility Closet: The utility closet measured eight and a half feet by eight feet with eight foot ceilings. This was the room where the cause of loss occurred, which was a busted water heater. Our technicians helped the homeowner turn off the water supply line to the water heater to stop the water leak. Water extraction also began in this room, as this was the area that held them most standing water. Glue down carpet covered the entire floor in the room and was 100% affected by class 2-grey water, meaning that about sixty-nine feet of glue down carpet needed to be removed, bagged, and disposed of properly. Baseboards were removed totaling thirty-three linear feet so that eight holes could be ported in the base of the walls to facilitate air flow and effectively dry the area. Additionally, some drywall had to be removed as well totaling about eight square feet due to severe water damage. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Three AirMax air movers were strategically placed to facilitate the drying of affected area over the course of four days.

Basement Landing: The basement landing measured seven feet by eleven feet with seven foot ceilings. Water extraction was performed to remove class 2-grey standing water from a one-hundred and five foot area. The contents of the room were carefully inspected for water damage, documented by photograph, boxed up, and either taken to SERVPRO of East Cobb’s restoration and storage facility for cleaning or cleaned and stored on-site. The flooring in the room was glue down carpet, of which about 75% would be required to be removed, bagged, and disposed of properly due to contact with the class 2-grey water. Along with the glue down carpet, thirteen linear feet of baseboards were removed to facilitate the drying process. The entire affected area was treated with antimicrobial agents like Benefect Disinfectant Solution to prevent future mold growth and to clean/sanitize the home’s structure and building materials. A total of two centrifugal air movers were used over the course of the next four days to dry affected materials by circulating warm dry air throughout the area.

Billiards/Game Room: The billiards/game room measured thirteen feet by eleven feet with seven foot ceilings and the flooring in the room was glued down carpet. Heavy water extraction was performed throughout a one-hundred and five foot area and the carpeting covering that area was also removed due to contact with class 2 grey water totaling about 75% of the room flooring. Baseboards were removed totaling thirteen linear feet to help with the drying process. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Five AirMax air movers were strategically placed to facilitate the drying process over the next four days, safely drying the room to preloss condition and in accordance with IICRC S500 Standards.

*If you have enjoyed this blog take a look at SERVPRO of East Cobb’s related water restoration blogs: “Roswell Toilet Leak Leads to Water Damage Throughout Home”; “Call the Cleanup Team That’s Faster to Any Size Disaster”; “Water Damage Restoration - What You Need to Know”; “What to do before help arrives!

Check Out SERVPRO of East Cobb’s Before & After Water Restoration Pictures: