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Cobb County Fire Claim Step by Step Walkthrough of Scope

8/5/2019 (Permalink)

SERVPRO of East Cobb is one of the most trusted names in the fire restoration industry. We’ve earned this status by providing our customers with top notch service for over 17 years and by standing behind our work. We pride ourselves on being faster to any size disaster, and getting the job done right the first time. Let SERVPRO of East Cobb make your home fire or water loss “Like it never even happened”!

While we won’t be disclosing any of our customer’s information, we would like to share the following account which was directly taken from one of our actual fire claims. We will walk you through this claim, start to finish, so that you will know what to expect should you require our services.

SERVPRO of East Cobb Receives Your Call!

No matter the time, day or night, SERVPRO is here to answer your call and can have technicians dispatched to your home in less than an hour in most cases. If your loss does not require immediate attention our call specialist will be able to schedule a service call at your earliest convenience. Please keep in mind that the first 24 hours in many restoration jobs are critical, so schedule an inspection as soon as possible.

“The Smiths” called us shortly after the fire trucks left their driveway in need of a fire restoration/cleanup company. She had never dealt with a home fire before and had no idea where to start. Our helpful call specialist helped “The Smiths” by providing them with a list of things to gather for the insurance company like a copy of the home policy, title or deed for the home, and personal identification. Along with a list of items to gather for the insurance company, we provided the family with a list of common items they would probably need in the event that the house would need to be vacated (Like clothing, toiletry items, prescriptions or medications, even items for pets).

Secure Customers Property

The first thing one of our technicians will do when they arrive on site is a safety check. This is to ensure that the fire is in fact extinguished and to make sure that there are no other safety concerns on site. After the property is ruled as safe our team will call in the appropriate resources to secure the property. Boarding up or tarping windows, doors, and/or holes in the structures walls or roof are some of the common measures we use to secure our customers property. We secure the property to ensure that no further damage befalls your belongings due to exposure to the elements. Before leaving the site SERVPRO professionals will confirm all of the homes access points have been secured (on this initial visit and every other visit until completion of services).

One of our fire restoration specialists arrived on site within 45 mins and immediately confirmed with a fire marshal that the house had been cleared and that property had been deemed safe for re-entry. Our fire specialist proceeded to inspect the property for safety concerns like falling ceilings, compromised flooring, and possible hazardous materials. Once satisfied that the structure was safe, he began inspecting the damaged property. In this case there was no structural damage to exterior walls or roof so securing the property was not an issue.

Estimating Scope of Work & Planning Cleaning Services

SERVPRO of East Cobb uses estimating software called Xactimate to scope and quote services on all of our fire, water, and mold claims. Xactimate is widely regarded as the industry standard when it comes to home repair estimates and is actually used by most insurance adjusters to scope residential and commercial losses. Our highly trained technician will scope the affected areas and our claims specialists will be able to provide you with an estimate with in 24-48 hours. Our technician will also start developing a restoration/cleaning plan for the property. They will make notes of services and/or trades that will be required to return the home to preloss condition.

 The scope of loss was broken down into zones or levels. The first zone being the “Main Level”, and consisting of the kitchen, family room, laundry room, living room, dining room, bathroom, two closets, powder room, pantry, foyer, and a set of stairs. The second zone was denoted as “Level 2” and consisted of a hallway, linen closet, master bedroom, two storage rooms, three additional bedrooms and several closets. This scope of loss encompassed a total of 23 scoped rooms, each of which had an individualized plan for restoration. 

The first things listed on the scope were to clean the furnace, duct-work, and heat/AC registers. Once cleaned the furnace and AC systems were sealed up at the registers to ensure soot particles didn’t re-contaminate the system or other areas. The scope for the remaining areas was pretty straight forward, listing line items like heavy clean floors, baseboards, cabinetry, light fixtures, and doors. The scope also includes less common line items that less experienced companies might not think to provide (like heavy cleaning: chandelier; window blinds; fireplace; garbage disposal; microwave; refrigerator; dishwasher) or lack equipment and/or training to provide services like deodorizing thermal fog or ultrasonic cleaning.

During the scope process our highly trained technicians documented damages to determine salvageability of the building materials and contents. The process was also used to determine the cost effectiveness of restoring, versus replacing items and determining how much demolition was required to remove fire remnants and any water damages the property suffered during extinguishing the fire.

Once documentation was completed SERVPRO of East Cobb conferred with the customer’s insurance adjuster by providing them, and the homeowner, with a copy of the scope to make sure all services were accounted for, all items were approved, and that all parties were on the same page as far as the scope and job timeline were concerned.

Preform Services & Monitor Equipment

This is the step when things really start to move, both literally and figuratively. Our technicians will swiftly and methodically pack up, move and store (if necessary) the contents of the affected area(s) such as furniture and personal items. Testing the structure and contents moisture levels as they work ensuring the drying process will work correctly. They will then further assess the affected areas determining if any additional areas/items can be restored or cleaned or need to be disposed of and added to the well documented list disposed of items. 

Demo having been completed, the next steps are to clean the affected area using specialized equipment and professional cleaning products so that drying, and air filtration equipment can be placed. Once drying equipment is place, this marks the beginning of the drying process. The moisture levels of the home and contents are manipulated to dry all materials to IICRC scientific standards in order to prevent mold growth. The drying process will take place over the course of several days. Monitoring visits will be scheduled so that our technicians can better assess the drying progress, document the progress in our “drying logs”, and can alter the drying plan if necessary (add additional equipment or move/place equipment to better facilitate drying process).

Upon completion of the drying process our technicians will remove the drying equipment and proceed with the “final cleaning”. This step is also known as a touch-up or quality assurance step, consisting mainly of HEPA vacuuming, wet mopping, and dusting of debris disturbed by drying equipment, and removing containment barriers (if advisable or needed).

Approvals from the adjuster came almost immediately, in part due to our proactive documentation process and restoration plan, but also in part due to SERVPRO’s experience and positive reputation from working with most major insurance providers and adjusters. Our Cleaning technicians went to work cleaning and restoring the property using our specialized equipment, professional cleaning products, and SERVPRO’s inside-out & top-down cleaning methods to completely rid the property of all soot and smoke particles.

The first step was to clean and isolate the air-conditioning and heating systems by sealing the air registers after cleaning the ducts, HVAC components, furnace, and replacing air filters. Then demo began by removing any materials not expected to dry, be restored, or were otherwise unsalvageable. Drying equipment was placed after all demolition was cleaned up to facilitate drying over the next 5 days. Monitoring visits took place on the second and fourth days to document the drying process in our drying logs, and the equipment was picked up on the fifth day. This allowed our fire crew to meticulously clean all surfaces and perform a complete thermal fogging of the affected areas the next day. Finally, we HEPA vacuum, wet mopped and dusted the affected areas and our workspaces as part of our “final cleaning”.

 Re-construction Services

SERVPRO of East Cobb offers full remodel or re-construction services. Our construction managers will work with customers hand in hand choosing the materials to build back your home. This is where we truly make it “Like it never even happened”! Some homeowners take this opportunity to upgrade elements of their home as well. If your going to have your home torn apart you might as well put it back the way you want it right? Why not upgrade? SERVPRO of East Cobb has the experience and know-how to make this as much of a hassle and stress free process as possible.

Be Alert for Summer Radio Weather Advisories in Cobb County

7/26/2019 (Permalink)

Storm Damage Be Alert for Summer Radio Weather Advisories in Cobb County Better safe than sorry. Be prepared with an emergency weather radio!

One of the best steps you can take to prepare yourself for summer storms, is to purchase a good quality weather radio. A weather radio is designed to alert you to dangerous weather situations, such as an approaching tornado. It allows you to be warned ahead of approaching storms providing you time to seek shelter. A weather radio is one of the most reliable sources for weather alerts. Weather radios have improved in design and have made many other advancements over the years. They are now readily available and very affordable. Most basic weather radios average cost is around $30 and will warn you of all types of weather advisories and public announcements. Some models can be programmed to only alert you of specific weather alerts you designate.

When shopping for a weather radio, look for the following key features:

If you need help programming your weather radio, you can contact your local National Weather Service Office or for additional information, including county codes for Georgia, visit NOAA Weather Radio website at

Learn More About Wireless Emergency Alerts

Wireless Emergency Alerts (WEA) are emergency messages sent by authorized government-alerting authorities through your mobile carrier. Government partners include local and state public safety agencies, FEMA, the FCC, the Department of Homeland Security, and the National Weather Service.

Alerts receiving them  at the right time can help keep you safe during an emergency. With WEA, alerts can be sent to your mobile device when you may be in harm’s way, without need to download an app or subscribe to a service. WEA may be used to share:

  • Extreme weather warnings
  • Local emergencies requiring evacuation or immediate action
  • Presidential Alerts during a national emergency

A WEA will look like a text message. The WEA message will typically show the type and time of the alert, any action you should take, and the agency issuing the alert. The message will be no more than 90 characters.

Visit to learn more about Wireless Emergency Alerts, including how to determine if your mobile device is WEA-capable.

How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues

7/26/2019 (Permalink)

Water Damage How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues Water damage can not only be a hazard to your home or business. It can also be hazardous to your health!

Picture this, you are at your Cobb County home in your master bathroom using the facilities. Upon finishing your business you flush the toilet and notice the water level in the toilet raising (not draining as usual). Oh no! You’ve got a clogged toilet. Soon water begins overflowing from the bowl and spreads throughout the bathroom floor. In a panic you look anything nearby to sop up the mess, frantically soaking up as much water as you can.

Once the water finally stops coming you are faced with a couple of options. One, to clean up the mess yourself, exposing yourself (and possibly your family) to all the contaminants and risking additional damage to your home. Or option two call SERVPRO of East Cobb and let our trained professionals make it “Like it never even happened”. Our team can be on site within an hour in most cases and are on call 24/7.

Little known facts about common types of plumbing issues:

  • Almost 20% of homeowners experience a clogged toilet on a regular basis
  • Nearly 2 of 5 homeowners regularly have issues with packed up sinks or drains
  • 1 in 20 homeowners have low water pressure
  • Just shy of 5% of all garbage disposals have plumbing issues

How to fix a clogged toilet

The first rule of unclogging a toilet is to refrain from pressing the flush handle over and over again. This will only release more water into the bowl and sinse the drain is blocked all of that water will overflow into your floor. A better course of action is to use a quality toilet plunger. For best results use a flange plunger. Take the following tips under consideration:

  • Making sure you have a good seal between the plunger and the toilet use a plunging motion quickly and repeatedly with firm pressure. With any luck this will break through the blockage clearing the line. 
  • Be mind full of the water level and don’t attempt to flush the toilet until you are sure that the blockage has been cleared.
  • It is inadvisable to use chemical drain cleaners on your toilet. The chemicals can damage you plumbing and tend to be very costly. If they come in contact with your skin, they can irritate or even burn your it.
  • If you are unable to unclog a toilet or drain on your own, contact a trained professional.

If you or someone you know has experienced a water loss please give us a call today. Time is of the essence when it comes to water damage. We have trained professionals awaiting your call and can have a technician dispatched to your home or business in less than an hour in most cases. SERVPRO of East Cobb is faster to any size disaster, and can make it “Like it never even happened”. 

Check out what some of our satisfied customers have had to say about their experience working with SERVPRO of East Cobb.

Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide

7/26/2019 (Permalink)

Fire Damage Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide Fire detection technology has come a long way. Make sure when you purchase a fire detector device that it also detect carbon monoxide.

Unfortunately, carbon monoxide is invisible to the naked eye. It is even more unfortunate that in high levels, carbon monoxide can kill a person in minutes. Often called the silent killer, because you can not see carbon monoxide (or CO). It is an odorless, colorless gas created when fuels like gasoline, wood, coal, natural gas, and propane burn incompletely. According to the Center for Disease Control and Prevention, each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning. All People and animals are at risk for CO poisoning, with some groups (including unborn babies, infants and people with chronic heart disease, anemia, or respiratory problems) being more susceptible to the effects of carbon monoxide.

When purchasing fire detectors make sure the device you choose has a carbon monoxide detection feature built in!

An excess of carbon monoxide, leading to CO poisoning, can occur due to numerous causes like faulty furnaces or other heating appliances. Portable generators, water heaters, clothes dryers and idling cars left running in garages are also common cause of CO poisoning. Taking some very basic precautionary steps will help reduce the risk of carbon monoxide poisoning in your Cobb County home. Protect yourself by reviewing the following tips provided by the United States Fire Administration.

  1. Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.
  2. Make sure vents for the drying, furnace, stove, and fireplace are clear of soot, snow, or other debris.
  3. Have fuel-burning appliances, like oil and gas furnaces , gas or kerosene heaters, fireplaces, and wood stoves inspected by a trained professional regularly (at minimum once a year).
  4. Only use barbecue grills outside, away from all doors, windows, vents and other building openings. Some grills can produce CO gas. Never use grills inside the home or the garage, even if the doors are open.
  5. Make sure all fuel-burning equipment is vented to the outside to avoid CO poisoning. Keep the venting for exhaust clear and unblocked.
  6. Open the damper for proper ventilation before using a fireplace. Never use your oven or stovetop to heat your home.
  7. If you need to warm a vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueled engine or motor indoors, even if the garage doors are open. Make sure the exhaust pipe of a running vehicle is not blocked with snow, ice, or other materials.

Should you or someone you know experiences a fire loss please don’t hesitate to contact SERVPRO of East Cobb. We are you local area SERVPRO service provider and can handle any size disaster. This means that no house fire is too big or too small for SERVPRO of East Cobb. Check out what some of our satisfied customers have had to say about us.

Commercial Building Restoration, Cleaning, and Mitigation Services

6/20/2019 (Permalink)

Commercial Commercial Building Restoration, Cleaning, and Mitigation Services Call the professionals that know how to get the job done right the first time! SERVPRO of East Cobb (770)424-0400

Has your office space flooded or gone through a fire recently? Looking for help? Not too sure where to turn? Look no farther. SERVPRO of East Cobb is here to make it “Like it never even happened." Experiencing a water loss or fire can be an overwhelming event, but you don't have to go it alone. The first step to getting back your business back up and running is cleaning up the mess. Let SERVPRO of East Cobb help you take that first step. We can have uniformed and trained technicians at your business in under an hour. We are ready and equipped to start the mitigation process to get you back to preloss condition and more importantly back to business.

Commercial Building Restoration Services

SERVPRO of East Cobb prides ourselves on our quick response time and providing 24 hour a day emergency water, fire, and mold damage cleanup and restoration. It doesn't matter if your a big box store, office space in a highrise structure, or a small locally owned business; SERVPRO has the experience, equipment and training to handle any size situation. With the backing of over 1,700 franchises nationwide, we have the support and resources needed to respond to any size disaster. Learn more about our commercial mitigation and restoration services:

Commercial Building Cleaning Services

When you need the job done right and done quickly the first time, call on the company that Kennesaw has trusted for decades, SERVPRO of East Cobb. No job to big or small! If dirt, odors, or moisture  causes an issue in your office space or warehouse call SERVPRO of East Cobb. Our highly trained technicians will be at your door in no time with top-of-the-line equipment to make your business new again. For more information on our commercial cleaning services click here.

Related Commercial Services

What to do after a flash flood in your Sandy Plains GA home or business

6/10/2019 (Permalink)

When flash floods strike, strike back with SERVPRO of East Cobb. We are the water restoration specialist that can dry-out any size disaster. With the backing of over 1700 franchises nationwide we are the leading name when it comes to water restoration and storm recovery services. If you our someone you know need help making it “Like it never even happened” call SERVPRO of East Cobb!


  • Avoid flood waters as much as possible, they may contain contaminants like sewage, gasoline, heavy metals, and could be hiding electrocution hazards.
  • When safe, turn off the electricity at the main breaker box and only turn the power back on when your home is dry and has been inspected by a certified electrician. Electrocution is a real risk when it comes to flood damage. Just one more reason why it’s best to call in the professionals.
  • Quickly starting the cleaning and remediation process is crucial. Hiring a trusted and professional water damage mitigation service like SERVPRO of East Cobb is even more important! SERVPRO will jump start the cleaning process and get you back to normal in no time.
  • Remove any items that have not been affected by flood waters, to prevent damage to non-affected items and areas during the cleaning process.
  • Be familiar with your insurance policy. Call your insurance agent and discuss your coverage options for flood insurance before you have a flood. Having a solid insurance policy can be key to recovering fully from flooding event.
  • Design and practice an emergency flood plan. Being prepared for a flood can be relatively easy and inexpensive. Check out this previous blog for more information on putting together an emergency flood plan - It Doesn’t Cost A Lot To Be Prepared.
  • Call SERVPRO of East Cobb the trained professionals than know how to get the job done!

When it comes to flood waters it's very important to know your risks. If you have questions about your flood risk visit our friends over at FEMA. You can research your home or businesses flood zone risk level using this link.

SERVPRO of East Cobb can come to your home our business 24/7 to remove water and dry your property. Give us a call today (770) 424-0400!

The Best Water Restoration Company in Kennesaw GA

6/10/2019 (Permalink)

Water Damage The Best Water Restoration Company in Kennesaw GA SERVPRO of East Cobb has many different pieces of equipment at our disposal to extract water safely from your home/business and we are available 24/7!

SERVPRO of East Cobb has provided the very best in 24/7 emergency water extraction and removal services for over 17 years. When it comes to water extraction, we know a thing or two. We’ve seen just about every scenario you might come across in a residential or commercial setting. To the average person it might just look like a bunch of people using big vacuum cleaners to suck up water, but in reality there is a lot of science, training and specialized equipment being utilized.

If your underwater, Call SERVPRO of East Cobb (770) 424-0400. We can dry you out!

SERVPRO technicians are IICRC certified and spent hundreds of hours on the job training. They also have the opportunity to take advantage of our continued learning opportunities. We like to say “Choose SERVPRO of East Cobb because we are the best”. The truth is SERVPRO East Cobb is the best because of our people. Our certified and trained technicians will treat your home or business like it is our home or business. When water damage happens it’s nice to have somebody on your side that has your best interests at heart.

Having the right equipment is also important when it comes to water restoration and that’s why SERVPRO of East Cobb has heavily invested in our equipment. Not only do we have more equipment than your average local water restoration company, but we also utilize the latest and greatest equipment available. SERVPRO of East Cobb uses moisture mapping technology to monitor the progress of drying over the course of our services. SERVPRO of East Cobb also has thermal imaging technology that helps track progress of  drying, as well as helps locate the source of water intrusion.

Our trucks and vans contain complete carpet cleaning/extraction systems. Our skilled technicians utilize this cutting edge equipment to extract dirty contaminated water from carpets and clean deep within its fibers. They can also use this equipment to safely sanitize other floorings like tile and cement, as well as to pump out massive amounts of water. Along with these truck mounted cleaning systems SERVPRO technicians have access to portable carpet cleaning/water extraction systems. The portable cleaner/extractors can be utilized when access to an affected area is limited or requires special attention. We also have a diverse fleet of pumps available to remove water. From sump pumps to trash pumps and even larger pumps capable of moving hundreds of gallons of water per hour. If you need to move a lot of water move quickly, SERVPRO of East Cobb has the equipment to get it done.

If you home or business is in need of emergency water removal call the extraction team that can handle any size disaster...SERVPRO of East Cobb!

Full-Time Restoration Technician Position Available

5/24/2019 (Permalink)

SERVPRO of East Cobb is looking to fill full-time water/fire technician position. Must be able to work weekdays and weekends.

•Be authorized to work in the United States.

•Must have reliable transportation.

•Background check required.

You can apply for this position by clicking on the following link to our Facebook Job Listings!

24-hr emergency fire and water damage cleanup service looking for hard-working, dependable, customer-service oriented people for labor intensive position. Duties include, working in all weather conditions; cleaning up water (includes sewage) and fire damaged buildings utilizing specialized equipment; cleaning walls, ceilings, floors, personal property; demolition, lifting heavy equipment and personal property; mold removal; carpet/upholstery cleaning. Other job expectations include working overtime at a moments notice and being on-call during non-business hours, weekends, and all holidays per schedule/s.

Job Qualifications: Drug Free, Reliable transportation to/from work. Flexible schedule in order to work scheduled hours and be on-call. Be proficient in communications, both verbal and written. Be able to lift 50lbs-75lbs or more without restrictions. Enjoy working with people and follows direction. Able to problem-solve. Honest, hardworking and has leadership qualities. IICRC certified a plus

Lower Recovery Costs - The SERVPRO System Helps Save Money!

5/20/2019 (Permalink)

Water Damage Lower Recovery Costs - The SERVPRO System Helps Save Money! SERVPRO of East Cobb extracted water from this Smyrna crawlspace and replaced the vapor barrier to prevent moisture issues, odors, and mold growth.

When it comes to mitigating a home or business water loss a quick response time is vital. Emergency mitigation services help minimize additional property damages. Calling a trained professional as soon as possible is the best way to prevent further damage to your property. In the Cobb County area, SERVPRO of East Cobb has been fastest to any size disaster for over 30 years. We believe our customers deserves our upmost respect and perform our work accordingly. Call SERVPRO of East Cobb and you can expect to have a technician on site with the hour in most cases (never more than 4 hours). 

Emergency Water Damage Process Overview

  • Hour One: SERVPRO of East Cobb’s loss coordinator will reach out to our customer to immediately dispatch a remediation crew to your address to administer emergency services. Knowing that help is on the way, can restore your sense of control of over the situation!
  • Detailed Explanation: A uniformed, trained SERVPRO professional equipped with the latest in drying technology will walk the site evaluating and scoping the job. Once our technician has completed the walk through, they will sit down with the customer to go over the scope of work. They will explain, step-by-step, the SERVPRO recommended services to be completed.
  • Pretesting: One of the ways SERVPRO saves our customers money is by pretesting effected materials like upholstery, carpets, drywall, flooring, and other textiles. By pretesting these materials, we can quickly discern how viable restoration of the item(s) will be. This prevents time consuming and costly cleaning of materials that are not suitable for restoration. Pretesting also allows our technician to choose the appropriate cleaning method for individual items, preventing them from being damaged during the cleaning process.
  • Eight Hours: Within eight business hours of arriving on site, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.
  • Cleaning & Restoration: SERVPRO professionals are trained not only to effectively help you regain control of your property but are also trained to work neatly and efficiently when a damaging event has turned your life upside down. They will use stat-of-the-art restoration techniques to ensure your home or business is properly taken care of, the first time.
  • Final Walk-Through: To ensure our customers are completely satisfied, our technician will walk the entire job and review the scope of work with our customer a final time once all services have been completed.

SERVPRO of East Cobb is locally owned and operated with the backing of over 1700 locations nationwide. This means that no matter what size disaster, SERVPRO of East Cobb is up for the challenge and is ready is ready to provide 24/7 emergency water restoration services.

SERVPRO of East Cobb can make it “Like it never even happened.”

How to Remove Standing Water and Dry Your Kennesaw Basement

4/29/2019 (Permalink)

Storm Damage How to Remove Standing Water and Dry Your Kennesaw Basement Call SERVPRO of East Cobb 24/7 Emergency Water Removal & Extraction

Removing standing water from your basement might seem like an impossible task but SERVPRO of East Cobb handles this type of situation nearly every single day. SERVPRO brings newest drying technology to every jobsite as well as highly trained professionals. SERVPRO of East Cobb holds ourselves to the highest industry standards. To us it’s not just another job, it is one of our valued customer’s home or business. SERVPRO of East Cobb can make it “Like it never even happened."

“Dealing with a flood” in Kennesaw GA, makes most business and home owner’s list of worst-case scenarios. We typically find during most water damages that the basement is affected whether it is a pipe leak or a result of outdoor flooding. Water travels to the lowest point so it usually winds up in the basement or crawlspace. SERVPRO of East Cobb's highly trained professionals can dry out your home or business using our top-notch equipment and drying techniques.   

Here are a few things you should expect over the course of our service:


Depending on how large the affected area of your property is and how many contents are involved, SERVPRO of East Cobb will likely move furniture and other personal belongings out of the structure or to a non-affected area. This will allow us to clean and restore the affected area more efficiently and effectively. This will also allow for additional room so that the restoration equipment can be placed in a way that will successfully dry out the property.

Water Restoration

Once the contents have been manipulated, our restoration team will start extracting water by using a submersible pump or extraction unit. Submersible pumps have enclosed motors which allow the pumps to be submerged into water and pump the water out of the area. Our extraction units allow for pumping of standing water into a portable tank which can then be disposed offsite. Either method will successfully remove any water from your basement.

Drying and Cleaning

After the water is removed from your basement our professionals will place specialized equipment to dry the structure of your home. This specialized equipment will include air movers to evaporate the moisture from affected materials and dehumidifiers to lower the humidity in the affected area. Drying out your home after a water loss is essential to keep mold from growing. If mold has already started to grow, SERVPRO of East Cobb has trained professionals standing ready to remediate your home or business 24/7. Drying your home will require several visits to monitor the progress of drying and to manipulate the equipment to achieve moisture contents goals. The affected area of your home will be treated with an antimicrobial agent, which will keep odors at bay as well as prevent microbial growth.

*Once all Moisture content readings have meet goal all equipment will be removed and you will be ready to move forward with the next step in the restoration process if necessary, The Rebuild Phase.

SERVPRO of East Cobb is proud to be a part of most major insurance providers preferred vendors as well as our local agents go to restorers.  Our skilled technicians have passed background checks and are IICRC certified. We help make it “Like it never even happened.”

Give SERVPRO of East Cobb a call at (770) 424-0400 if you have experienced a water loss in your home. We are Ready to Help!

Visit for more information on water damage.