Recent Posts

SERVPRO of East Cobb Keeps Residential & Commercial Insurance Claims Costs Low

4/9/2021 (Permalink)

SERVPRO of East Cobb is a preferred service SERVPRO of East Cobb is a preferred service for most major insurance providers!

SERVPRO of East Cobb has a great working relationship with all of our local agents. We maintain a clear and constant line of communication with our clients and insurance providers alike. We know the best way we can encourage repeat customers and referrals to provide industry leading service. As leaders in fire and water cleanup and restoration, SERVPRO of East Cobb offers local Cobb County insurance companies an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards

The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

Why SERVPRO?

The SERVPRO Difference - SERVPRO of East Cobb is uniquely qualified to keep claim costs down while still providing the best services possible for your insurance clients. We understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best service possible for your clients. SERVPRO of East Cobb is uniquely qualified to help. Our results create measurable differences, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO of East Cobb mitigation and restoration professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A complete Electronic job file complete with first notice of loss, detailed estimate, digital loss photos, scanned forms and paperwork, and all delivered by email or hard copy.
  • On-line access to all files including new assignments, pending jobs and completed jobs.
  • Informative reports to improve results of job cost data and performance comparison to industry standard.

Superior, Time-Tested Training

From initial training at SERVPRO’s Corporate Training Facility to IICRC certification, SERVPRO of East Cobb’s team is highly trained in property damage restoration. Effective training is the best way to help ensure your customers receive the service they deserve. SERVPRO of East Cobb is trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to SERVPRO of East Cobb’s professionals at SERVPRO Industries state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of East Cobb, we will use only qualified vendors to service your customer. This commitment to only work with qualified vendors has resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO of East Cobb's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of East Cobb documented, measured performance increases value to you and your shareholders, managers and customers. Hard-earned results have made SERVPRO of East Cobb a leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Large Loss Response

No restoration project is too large whether it’s a large commercial project or a major storm event, the SERVPRO Disaster Recovery Team can provide help quickly!

SERVPRO of East Cobb is Hiring Sales & Marketing Representatives

4/8/2021 (Permalink)

SERVPRO of East Cobb is hiring Sales & Marketing Representative If your interested in becoming part of the SERVPRO of East Cobb Team, apply for our Sales & Marketing Role today!

Looking for an exciting career in sales and marketing? Do you love educating and helping people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of East Cobb as our new Sales/Marketing Representative! In this position, you will be making a difference in people’s lives that are facing damage to their homes and businesses, each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of East Cobb employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information., identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals

Click Here to Apply

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive base plus commission and increases based on merit.

For more information on this opportunity and to Apply - CLICK HERE

Why More Farmers Insurance Customer & Agents Choose SERVPRO of East Cobb

4/5/2021 (Permalink)

SERVPRO of Bartow County is a preferred vendor for Farmer Insurance SERVPRO of East Cobb is a preferred service provider for Farmers Insurance restoration claims. Call us 24/7 for emergency restoration services!

SERVPRO of East Cobb is the premier water, fire and mold restoration company in the greater Cobb County area. We’ve provided industry leading service for nearly a decade, and have developed a great working relationship with all of our local insurance agents. SERVPRO and Farmers Insurance have developed a particularly close working relationship over the years through SERVPRO’s network of over 1,800 franchises, cleaning and restoring thousands of Farmers policy holder’s properties. 

Farmers Insurance, their customers and SERVPRO have a symbiotic relationship. When a Farmers Insurance customer experiences a water, fire, or mold loss and chooses SERVPRO of East Cobb to restore their property, they can rest easy knowing they have the industry leading mitigation and restoration company cleaning and restoring their property. Farmers Insurance knows that they are being treated fairly and that their customer is in good hands, because of Farmers and SERVPRO’s pre-negotiated pricing through Xactimate and standards of service set by the IICRC. SERVPRO benefits by having a reliable source of water, fire, and/or mold restoration customers.

Farmers Agent’s Benefits of Referring SERVPRO of East Cobb 

Customer Services: SERVPRO of East Cobb professionals will handle each job according to the highest professional standard, interacting with customers in a professional manner to provide excellent customer service. The science of restoration can be a complicated issue, but SERVPRO of East Cobb professionals have the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention: Satisfied customers translate to a higher rate of policy retention and renewals. We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy customer. SERVPRO of East Cobb also produces the correct claim documentation for fast claim processing.

Additional Product Sales: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing you to offer additional insurance and financial products. If a large-scale disaster or storm strikes, the SERVPRO System has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years. We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, are of good quality and free from defects.

SERVPRO of East Cobb’s 1-4-8 Emergency Service Guarantee 

  • ONE - Within one hours from notice of loss SERVPRO of East Cobb will contact the insured to arrange for service.
  • FOUR - Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know a quick action is often key to a water and fire claims.
  • EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of East Cobb. 

*Agents can SERVPRO of East Cobb, without making an additional phone call at first notification of loss to Farmers.

Check-Out SERVPRO of East Cobb Great Customer Reviews

Nancy of Kennesaw, GA - “Service was great - the notification of service calls helped especially when one works outside of the home. The office personnel were very friendly and understanding about the situation.”

Patricia of Marietta, GA - “Excellent service from the entire team. Sean was very patient and explained everything so that I could understand what was happening. Tiffany and Candy were also quite helpful.”

Carol of Smyrna, GA - “Great service, professional crew, Jamie Winston and Derek Brownlow you couldn’t ask for any better. They came in and got the job done. Quick, fast, and professional!”

Megan of Kennesaw, GA - “Jacob, Sean and D’Anthony did an amazing job when they came out to our home to clean up water damage we had from a busted pipe. Very efficient and nice people!! Would highly recommend them to anyone!”

Other Awesome SERVPRO of East Cobb Customer Reviews

Spring Cleaning & Springtime Storm Safety Tips for Cobb County

4/2/2021 (Permalink)

SERVPRO of East Cobb Emergency Storm Cleanup & Restoration Services SERVPRO of East Cobb is here to help Cobb County home and business owners after they experience storm & flood damage. Give us a call, we're open 24/7!

As winter transitions into spring and temperatures rise, most people find this to be an opportune time to do some cleaning and maintenance around the house. Even nature seems to recognize after a long North Georgia winter it’s time to come alive again with beautiful blooming flowers and green lawns ready for outdoor activities like barbecues and children running and playing. Along with blooming flowers and lush green lawns comes unpredictable weather patterns and oftentimes spring thunderstorms, high winds and even flooding. SERVPRO of East Cobb is here to help Cobb County home and business owners recover after storm damage 24-hours a day, 365 days a year. So if you experience springtime storm damage call the professionals that are faster to any size disaster...SERVPRO of East Cobb!

Georgia’s tornado season begins in march and typically intensifies during April and May. Make sure you're prepared for severe weather, high winds, and even tornadoes with the following www.weather.gov safety tips.

Protect Your Cobb County Family From Tornado Damage

  • It is important to know the difference between a storm watch and storm warning. For example a tornado watch means favorable conditions are present to develop a tornado, but there is not an imminent threat. While a tornado warning means an imminent threat to life and property are present because a tornado has been detected.
  • If you are at home or in a building you should move to a pre-designated shelter on the lowest floor (like a basement), or small interior room if a tornado is imminent. A small interior room, closet, bathroom or hallway, at ground level will work if there are no lower levels to the structure. Stay away from windows and put as many walls as possible between you and the exterior of the home or building.
  • When possible, be familiar with the area and track storms, weather events and other disasters using apps on your phone, local TV, radio, or other reliable source for up-to-date news on current weather events. It’s a good idea to regularly check weather forecasts for threats and advisories especially if you will be outside or in a new area.
  • DO NOT try and outrun a tornado in a vehicle. Get out of the vehicle and seek shelter immediately. If you are caught outside or in a vehicle and no safe structure is available, lie flat while covering your head in a nearby ditch or depression. Be aware of possible flooding and flying/falling debris. 
  • You should go to the lowest floor of the closest sturdy building or storm shelter if you are in a mobile home. Mobile homes are typically not a very safe place to be during a tornado or other severe storm.
  • The American Red Cross has created a Tornado Safety Checklist that can help you make a plan of action for threatening weather. If you don’t have an action plan in place before a major weather event happens you might be caught off guard and unprepared. Be sure to create a tornado safety plan so that you are prepared in the event of a major storm.

Spring Cleaning & Maintenance Checklist

Exterior of Home

Foundations - A good time to inspect the foundation of your home is while you're checking out the exterior walls. Look for similar issues like cracks or chipping masonry. If you find cracks in the foundation is probably best left to the professionals to seal and fix a cracked foundation.

Exterior Walls - Visually inspect your home’s exterior walls paying special attention to trouble areas like gutter downspouts and under eaves. Whether your exterior walls are made of brick, stucco or wood siding, water stains typically indicate that your gutters are not containing roof runoff. With wood siding, be mindful of bugs and animals like carpenter ants, woodpeckers and other nesting or burrowing animals that can damage your home exterior walls. If you have wood siding, check for openings, damaged areas or knots that have popped out. These types of damage make it easy for bugs and animals to damage your home.

Windows - Inspect windows for leaks and gaps along the window seal and pains of glass. If you're comfortable with minor DIY projects replace worn out, cracked or otherwise damaged weather stripping. Weather stripping helps prevent moisture from intruding into your home, and also prevents cold air from escaping due to displacement by hot air on warm days. An indicator that your double or triple-glazed window’s weather seal has been compromised or damaged, is condensation forming on the inside of the glass, especially during winter months.

Roof - Visually inspect your roof from the ground looking for missing or shifted shingles or fasteners that have come loose. Binoculars can help get a better view of any pushed up nails and cracked or damaged shingles. 

Chimney - With masonry chimneys be on the lookout for vegetational growth on masonry work or chipping and/or flaking of mortar, brick and/or stone. White calcium-like deposits on masonry joints indicate water absorption and means the joint might not be repelling water any longer.

Interior of Home

General Cleaning - Springtime is the opportune time to do some general cleaning around the house. Pay special attention to areas that typically do not see regular cleaning like dusting or vacuuming upholstered furniture, window seals, chair rails, and on top of ceiling fans and cabinets. The goal is to remove any dust, mites or other allergens so that your home is a healthier and cleaner space. Kitchen cabinets and walls that have minor oil buildup or grease residue, can oftentimes be cleaned using water and mild detergent. Also pay special attention to areas of the home that fluctuate in humidity and temperature like bathrooms. Look for signs of mold growth. Like on the exterior of the home check masonry work for damage like broken tiles or missing grout.

Leaks - Inspect plumbing connections under sinks for leaks and check drains and pipes for clogs and leaks. In the laundry room make sure that the washing machine hoses are not leaking, bulging, cracked or showing other signs of damage. Other areas that are notorious for leaks also involve appliances like water heaters and dishwashers. Make sure to check hoses and seals and be on the lookout for wetness under or around these appliances.

Basements - Two major things to look for in the basement are bugs/animals and moisture. High humidity and inadequate air movement can create the perfect conditions for mold to develop. Be on the lookout for signs of animals and insects that may have invaded your basement. Examine any exposed building materials for signs of moisture or mold growth. If you spot new crack(s) in the foundation, it’s probably advisable to call a structural engineer to determine if it could cause major issues or pose safety hazards.

Air Conditioning - Springtime maintenance for air conditioning units can vary greatly but in general there are some things you can do to help ensure your air conditioner runs great all spring and summer long (*always follow manufacture guidelines concerning any maintenance or cleaning procedures for your air conditioner). Change filters, check for leaks or loose hose connections, and make sure that your condensation lines and drain pads drain freely. Dust or gently vacuum dust from the unit and connections. For safety reasons, if there is an issue with the air conditioning unit and you don’t feel comfortable or qualified to handle, it’s highly advisable to call a professional.

Attics - Visually inspect the attic for signs that insects or animals have made your attic there home or feeding ground. Carefully inspect building materials like studs, insulation and trusses for mold growth, a flashlight will probably come in handy so that you can do a thorough search.

*Home maintenance tips & checklist created by home repair legend BobVila.com

If your home has been damaged by storms or flooding call SERVPRO of East Cobb at (770) 424-0400 or click here and a SERVPRO Team Member will reach out to you!

SERVPRO of East Cobb Customer Testimonials & Reviews

Vijay of Marietta, GA - “These guys came in when my house had flooded. They packed up my home, dried up the house, removed all my carpets, flooring and furniture. No one hopes for a home disaster, but these guys are the people you need in that situation.”

Ruth of Powder Springs, GA - “SERVPRO has worked on my home through remediation/ abatement / remodeling / construction. Water may be a necessity of life, but it can also cause devastating damage! SERVPRO has been wonderful through this whole process and they are professional, but yet have that personal touch that is necessary.”

Stacie of Kennesaw, GA - “Thank you so much for all of your hard work. I don't know what I would have done without the help of your office team.”

Ray of Kennesaw, GA - “I just wanted to take the time to say that your guys did an awesome job on our house...Thank you for all your effort and especially your patience.”

Check Out SERVPRO of East Cobb’s Great Reviews

SERVPRO of East Cobb's Cutting-Edge Restoration Documentation System

3/8/2021 (Permalink)

SERVPRO of East Cobb's advanced documentation system - image of technician and customer in home Call SERVPRO of East Cobb 24-hours a day. We're open 24/7 and always faster to any size disaster!

One of the most important parts of any restoration claim is the documentation process. Properly and thoroughly documenting a customer claim can be the difference between a smoothly run restoration project and one that drags on forever, causing unneeded stress and discomfort to the home or business owner. SERVPRO of East Cobb can attest to the importance of documenting any water, fire, or mold loss restoration project properly. With proper documentation adjusters and insurance companies can respond to questions and approvals more quickly and with a great degree of confidence that their customer’s property is being taken care of and in accordance with the customer’s policy and IICRC industry standards.

SERVPRO of East Cobb uses a combination of three documentation tools on every water, fire, or mold restoration claim. These pieces of technology actually improve both our customer service experience and the effectiveness of our technicians and restoration crews.  

SERVPRO DryBook  

Each and every SERVPRO franchise has access to a proprietary piece of software that was created to document and track the progression of restoration projects. From the beginning of the project, when our customer first calls, all the way through completion of the restoration project. Every restoration/cleaning project that SERVPRO of East Cobb takes on is documented within this system. This makes providing drying reports and other documents insurance companies commonly require, quick and easy. 

Xactimate + Restoration Manager 

Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. It’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence.

SERVPRO partnered with Xactware back in 2019, to integrate the Xactware’s Restoration Manager tool into our franchise systems. Xactware Restoration Manager has been adopted as the estimating or “industry pricing” tool by insurance providers and reputable restoration companies like SERVPRO of East Cobb (*insurance providers like State Farm, Farmers, Allstate, American Family Insurance, and many more). Using this estimating software means that SERVPRO’s estimates and pricing are accurate and formatted correctly, making the approvals process much quicker, easier and prevents discrepancies.

Matterport System

The Matterport system consists of three main parts, the Matterport PRO2 camera, the Matterport Capture App, and the Matterport 3D Showcase App. The Matterport system is SERVPRO of East Cobb’s latest addition to the documentation process. This camera system allows our project managers to photograph our customer’s property in a 360º image. This means that every angle of the customer property is documented, allowing our team, insurance providers, and adjusters the ability to view the property as if they are standing on-site. The Matterport software and apps use AI technology to compile and stitch together 360º images gathered from our customer’s property to create a virtual tour of the home. Along with gathering visual images of the property the camera system also gathers measurements of the property using its onboard infrared sensors. Using these infrared measurements, an extremely accurate structural sketch or floor plan can be created. 

Aside from helping document our customer restoration claims, the Matterport system also affords the insurance companies and adjusters that work with SERVPRO of East Cobb, the ability to view their customers' claims remotely. With today's need for social distancing, this system can reduce not only “face-to-face” interaction but can also speed up the approvals. By being able to document our customers water, fire, or mold claims in 360°, it gives insurance providers the option of a “contactless inspection” while maintaining their ability to thoroughly inspect the claim. By limiting the number of people that have to visit the customer’s property we limit the amount of physical contact between customers, insurance companies, adjusters and SERVPRO personnel. Virtual tours can be shared with insurance providers and adjusters by simply emailing or texting them a link like this https://my.matterport.com/show/?m=fQWiUTJmLvZ

If your home or business suffers a water, fire or mold loss call SERVPRO of East Cobb at (770) 387-7455

SERVPRO of East Cobb is your trusted leader in the restoration industry. We are always investing in the most innovative equipment, like the Matterport Camera Systems used to document our customer’s claims. Not only are we IICRC certified, but certified in SERVPRO’s proprietary cleaning and restoration techniques. Our team of restoration technicians and drying specialists have extensive knowledge and training to ensure we are the best at what we do. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. We live and work in the Cobb County area, and understand the unique challenges damage to your home can bring. SERVPRO of East Cobb is here to help and will work with you as the home or business owner to navigate the restoration claims process. 

SERVPRO of East Cobb - Commercial Air Duct Cleaning Services

3/5/2021 (Permalink)

SERVPRO of East Cobb HVAC & Duct Cleaning Services Call SERVPRO of East Cobb at 770-424-0400 today for a free quote for HVAC & duct cleaning services.

Did you know your HVAC system is one of the most common causes for poor indoor air quality? In many cases, the air-conditioning systems haven’t received much attention for quite a while. Dirty air ducts can circulate odors, contaminants, and irritants such as mold or dust throughout your facility. As part of our routine air quality services, SERVPRO of East Cobb inspects the heating, ventilation, and air conditioning unit (HVAC) for our customers. Regularly maintaining and cleaning your HVAC system and ductwork can extend the life-span of the HVAC system. This allows it to operate at peak performance, unimpeded by built up dirt, mold, or dust. A well maintained HVAC system may also save you money on your electric bill because the system can operate more efficiently. System wide duct cleaning may not always be necessary, but it’s a good idea to have them regularly inspected and maintained.

In some circumstances, such as after a fire loss or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. Cleaning or replacing part or all of the HVAC systems are the only real options after such an event. In these cases, SERVPRO of East Cobb can often restore the HVAC system and ductwork to original condition, saving you thousands in replacement cost. 

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO of East Cobb today at (770) 424-0400

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is a safe, tested, and cost-efficient way to improve indoor air quality. Unlike less reputable duct cleaning services, SERVPRO of East Cobb uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.  
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

Need a different service?

SERVPRO of East Cobb offers a wide array of commercial cleaning and restoration services like Biohazard Cleaning/Disposal, Carpet & Upholstery Restoration, Drapes & Blind Cleaning, Odor Removal, Sewage & Toilet Overflow Cleanup, Trauma & Crime Scene Cleanup, Vandalism & Graffiti Cleanup, Building Services and Certified: SERVPRO Cleaned Program. SERVPRO of East Cobb has your business covered when it comes to restoration and mitigation services, so call us today if your business is in need of a reputable and trustworthy restoration company.

SERVPRO Of East Cobb is Looking for Sales & Marketing Representatives

3/4/2021 (Permalink)

SERVPRO of East Cobb is Hiring Sales & Marketing Represtentatives Are you looking for an exciting new career in sales and marketing? Apply to part of the SERVPRO of East Cobb Team today!

Now Hiring! Do you love educating and working with people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of East Cobb as a new Sales/Marketing Representative! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of East Cobb employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.   
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information, identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals 

Click Here to Apply

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory 
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive base plus commission and increases based on merit.  

For more information on this opportunity and to Apply - CLICK HERE

SERVPRO of East Cobb's Carpet Cleaning Process

12/4/2020 (Permalink)

making damage and stained carpets look like new SERVPRO of East Cobb can make carpet stains "Like it never even happened." Call us today for carpet or water damage restoration.

When water damage happens, many of our customers are pretty worried and even despondent in the beginning before our team of restoration professionals arrive on-site. These feelings of worry and sense of uncertainty quickly abate once our team outlines a tailormade restoration plan and starts restoring their property. Many of our customers even turn the water disaster into an opportunity to have their property professionally cleaned. When your home or business has suffered water damage, this can be the perfect opportunity to have all of your carpets, marble, stone or hardwood floors professionally clean. Sense SERVPRO of East Cobb is already performing water mitigation services in other areas of your home or business, why not have the rest of your property professionally cleaned as well?

Since 2011 SERVPRO of East Cobb restoration professionals have been handling stains and soils of all types, from residential homes to commercial facilities. Using Institution of Inspection and Restoration Certification (IICRC) standards for carpet care as a guide, SERVPRO of East Cobb will guide you in the best decisions to care for your carpet. This includes:

  • Showing you what cleaning option would be best for your level of soiling.
  • Give you an estimate of time and cost for the carpet cleaning
  • Explaining the benefits of soil protection and the advantages of a clean carpet for good indoor air quality.

SERVPRO of East Cobb Carpet Care Options

Bonnet Cleaning is the preferred cleaning/maintenance method for light soiling. The carpet is lightly sprayed with SERVPRO’s proprietary cleaning solution and a rotary extractor with a “bonnet” pad is used to pull soil from the carpet.

Hot Water Extraction is the preferred cleaning technique for light to moderate soiling. Using one of SERVPRO of East Cobb’s truck mounted or portable extraction units, we apply SERVPRO’s proprietary cleaning solutions with hot water while extracting soils.

Deluxe Precondition & Rinse is the preferred cleaning procedure for moderate to heavy soiling including a pre-treatment and rinse. First a soil emulsifier is sprayed on carpet and allowed to dwell for 10 to 15 minutes, then the carpet is thoroughly rinsed and extracted to remove soils.

Showcase Premier Cleaning is a premium service available to clean moderate to heavily soiled carpet. This is a two step process where SERVPRO’s proprietary carpet shampoo is applied using rotary equipment, then the carpet is thoroughly rinsed and extracted to remove soils.

*For answers about carpet cleaning and care, contact SERVPRO of East Cobb today at (770) 424-0400 or visit www.SERVPROeastcobbga.com/carpet-upholstery-cleaning for more information.

Water Damage From Clean Water

DON’T:

  • Enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water and can not be safely powered off.
  • Enter rooms where ceilings are sagging and retaining water.
  • Attempt to operate equipment exposed to water.

DO’S:

  • Shut off the source of the water, if possible, or contact a qualified party to stop the water source.
  • Shut down power to the affected areas where access to the power distribution systems is safe from electrical shock.
  • Instruct people to avoid/limit access to wet areas to prevent the tracking of water and the risk of slips and falls.
  • Place any available wet floor signage you have to prevent people from entering affected areas if possible.
  • Identify high-value paintings, furniture, office equipment, etc. and report them to your SERVPRO of East Cobb restoration professional as quickly as possible.
  • Identify critical or important work areas, and prioritize where you would like cleanup to begin.
  • Identify any critical or important documents that were damaged, and inform the SERVPRO of East Cobb restoration professionals.
  • Ensure all electronics such as computers, printers, and toner cartridges are off of the floor and not sitting in water.
  • Wipe moisture from wood furniture surfaces, mop wet floors, etc.

Customer Reviews and Testimonials

Helena M. of Marietta, GA - “The work was done quickly and done well. SERVPRO did a fantastic repair job on our ceiling and was very friendly and thorough. It was nice dealing with SERVPRO and I would recommend them for any job.”

Jackie M. of Marietta, GA - “SERVPRO of East Cobb was great! We had water damage that managed to hit three levels of our home. They came immediately and set up their equipment. We used them not only for water removal but also to rebuild and rehab our home. We were in a hotel for four months and they went out of their way to keep us posted on all things that were happening along the way. We give them 5 stars!”

Floyd T. of Marietta GA - “Carl Sylvester came to our home and did a fantastic job with cleanup. He is very professional. Tells you what he is about to do before he does it, then he proceeds to do it with excellence. He managed my expectations and his crew very well.”

More Customer Online Reviews and Endorsements

SERVPRO of East Cobb’s team of commercial restoration specialists have serviced hundreds of Cobb County businesses over the past 17 years, and are specifically trained to handle commercial large losses. From large logistics centers and storage facilities to locally owned barber shops and beauty salons, SERVPRO of East Cobb has assisted a wide range of customers and got them back up and running quickly and safely. Our restoration technicians hold certifications from the IICRC and undergo rigorous initial franchise training and continued education class to hone their mitigation and restoration skills. If your commercial facility has suffered a water, fire, mold or other type of loss event, call the professionals at SERVPRO of East Cobb. Let us show you why our motto is “Like it never even happened.”

Have You Ever Heard of Ultrasonic Cleaning?

11/27/2020 (Permalink)

SERVPRO of East Cobb's Ultrasonic Cleaning System SERVPRO of East Cobb utilizes the ultrasonic cleaning systems to clean and restore home and business owners textiles and electronic devices.

Ultrasonic cleaning is a staple for SERVPRO of East Cobb when it comes to cleaning and restoring contents like textiles and electronics. While the majority of our Marietta and Kennesaw customer’s contents cleaning is performed by our Contents Restoration Professionals using traditional methods, there are some items that need a more specialized approach. That is where our ultrasonic cleaning comes in. These machines vary in size, based on what industry they are used in. Some are small enough to sit on a desk, commonly used in the jewelry industry, while some can take up an entire room and can be used to clean transmissions or even airplane parts! Regardless of the size of the machine, the way it works is the same. These systems are made up of a heated basin filled with ultrasonic cleaning solution. An ultrasonic transducer agitates the cleaning solution producing frequencies from 20-40 kHz. Items to be cleaned are placed in the cleaning solution. The transducer bombards the items with ultrasonic waves which form small bubbles on the surface of the item. Each bubble works as a tiny explosion removing the material adhering to the item that is being cleaned. 

The effectiveness of an ultrasonic machine is unmatched. It thoroughly cleans almost any item placed in it. Below are some common items that can be cleaned using these machines:

  • Fire, Mold, and Water Damaged Items-area rugs, oriental rugs, collectibles, toys and stuffed animals are just some of the items that can be cleaned using ultrasonic machines.
  • Electronics-As counter intuitive as it may sound to submerge electronics into a cleaning solution, ultrasonic machines do a fantastic job on items such as TVs, telephones, computers and appliances. Almost every electronic device can be cleaned using this method.
  • Medical Equipment-Wheelchairs, tools, bed frames, nursing equipment and other medical devices. Because of the complex nature of these items, ultrasonic cleaning is a great choice for medical equipment.
  • Parts cleaning-Automotive, marine, airplane and many other mechanical parts.
  • Restaurant equipment-air vents, stove filters and other kitchen equipment can be cleaned with this method.
  • Jewelry-Rings, bracelets, necklaces and earrings are all cleaned using ultrasonic machines.

SERVPRO of East Cobb is your trusted leader in the restoration industry. We are always investing in the most innovative equipment like Morantz Ultrasonic Cleaning Systems to restore your property or belongings to a “like new” condition. Not only are we IICRC certified, but certified in SERVPRO’s proprietary cleaning and restoration techniques. Our team of technicians and content professionals have extensive knowledge and training to ensure we are the best at what we do. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. We live and work in the Cobb County area, and understand the unique challenges damage to your home can bring. We are Here to Help. SERVPRO of East Cobb will work with you as the home or business owner to navigate through the confusing process disasters can bring. 

Make SERVPRO of East Cobb your trusted restoration and cleaning provider. 

Give us a call today at (770) 424-0400 or click here to have one of our customer services professionals contact you.

Cobb County's Most Trusted and Reliable Commercial Restoration Company

11/25/2020 (Permalink)

Commercial Water, Mold, & Fire Restoration SERVPRO of East Cobb is open 24/7 and is always ready to help you mitigate and restore your commercial property after a water, fire, or mold disaster.

When it comes to commercial restoration and large loss recovery, very few companies have the consistent and reliable track record that SERVPRO of East Cobb has earned over the years. We have serviced and completed numerous restoration projects like commercial fire-loss claims, large loss water damage events, along with several commercial mold remediation projects. We are both staffed and equipped to handle any size commercial loss or disaster event. SERVPRO of East Cobb has the backing of over 1,700 SERVPRO franchises nationwide, and benefits from the logistical support of the nation's leading name in the restoration industry...SERVPRO.

SERVPRO of East Cobb recognizes that commercial facilities and businesses have come to rely on companies like us after they’ve experienced water, fire, or mold damage. SERVPRO of East Cobb will not only mitigate and restore your facility to preloss condition, but we will also help you establish order during a very trying and stressful time. Every moment your facility is down or out of operation affects your company's bottom line and the professionals at SERVPRO of East Cobb can help you get back up and running at full capacity quickly and safely.

24 Hour Commercial Water Extraction & Fire Mitigation Services

Disasters like pipe leaks and sewer backups can strike at any moment, and definitely can’t be put on hold until normal business hours. That’s why SERVPRO of East Cobb offers emergency restoration services like emergency water extraction, emergency storm damage boardup & tarping services, emergency fire mitigation, and even bioremediation. We are always open and ready for your call, even during major holidays. If your business has suffered a water, fire, or other type of disaster call SERVPRO of East Cobb at (770) 424-0400or click here to have one of our restoration professionals contact you directly.

SERVPRO of East Cobb Your One-Stop-Shop Restoration Company

Several years ago, with the addition of SERVPRO of East Cobb’s construction department, we became Cobb County’s one-stop-shop restoration company. Let our highly trained restoration specialist help and guide you through the restoration and rebuild process. They will explain each step along the way, allowing you to make the best educated decisions for the restoration of your property. Our team of restoration professionals will assess your facility and create a tailored plan of action, a comprehensive scope of the loss, and provide estimates for the services deemed necessary to return your property to preloss condition. 

Highly Trained Commercial Restoration Specialist

  • Water Damage Restoration Technicians
  • Fire and Smoke Restoration Technicians
  • Applied Structural Drying Technicians
  • Applied Microbial Remediation Specialist
  • Odor Control Technicians
  • Upholstery  Fabric Cleaning Technicians
  • Storm Disaster Recovery Team

Customer Reviews and Testimonials

James U. of Marietta, GA - “Carl and his team were fantastic. They were prompt, courteous and explained everything fully. I will definitely be using them in the future.” 

Tami C. of Atlanta, GA - “Mandy, in the office, service team, Keith, and Luke have been polite and responsive. I could not have asked for better service. The two men went to work and have been unfailing king in answering questions and relieving my stress.”

Don S. of Marietta, GA - “Their tag line should read: “SERVPRO don’t play!” because these guys are awesome. Car Sylvester is the man. He showed up everyday, made sure we understood the process, stayed late, and basically treated us like family. I hope I never see SERVPRO again because it’ll mean another mess happened...but if I do ever need water remediation services, Carl and SERVPRO are going to be my first call.”

The Health Factory of Kennesaw, GA - "Carl was very helpful and guided us along along this unfortunate situation. I felt like he went over the top to make sure we were satisfied and kept us in the loop. Highly recommended!"

More Customer Online Reviews and Endorsements

SERVPRO of East Cobb’s team of commercial restoration specialists have serviced hundreds of Cobb County businesses over the past 17 years, and are specifically trained to handle commercial large losses. From large logistics centers and storage facilities to locally owned barber shops and beauty salons, SERVPRO of East Cobb has assisted a wide range of customers and got them back up and running quickly and safely. Our restoration technicians hold certifications from the IICRC and undergo rigorous initial franchise training and continued education class to hone their mitigation and restoration skills. If your commercial facility has suffered a water, fire, mold or other type of loss event, call the professionals at SERVPRO of East Cobb. Let us show you why our motto is “Like it never even happened.”

Commercial Damage Restoration

Commercial Fire Damage Restoration

Commercial Mold Remediation

Commercial Storm Damage Cleanup

Disaster Recovery Team

*Visit SERVPROeastcobbga.com/commerdcial-restoration-cleaning for more information on commercial restoration and drying. Or you can click here for information on residential restoration and mitigation.