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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Nothing is as Valuable as the Trust of Your Customers | SERVPRO of East Cobb

6/24/2021 (Permalink)

a SERVPRO employee placing a CSC sticker on building glass If your Cobb County local business has sanitation and cleaning needs, get in touch with the SERVPRO of East Cobb Team.

The recovery from the COVID-19 pandemic is picking up steam everywhere from suburban areas like Cobb County to major metroplexes like Atlanta. Families and individuals are seeing signs of “regular” life emerge, and business owners are hoping for a full return to normalcy as much as anyone.

But because customers and employees returning to on-site work and shopping are more sensitive than ever to matters of health and human safety, it’s incumbent upon business owners to provide not only an environment that is safe, but one that instantly assures its patrons of that safety. So how do you do that?

Get Certified: SERVPRO Cleaned

The Certified: SERVPRO Cleaned program gives your business a deeper degree of cleanliness, destroying potential toxins and pathogens of all kinds, and providing the peace of mind your customers and employees are looking for as they return to in-person shopping. Your building will be ultra-sanitized, and your customers will know it before they even step inside.

How? Let’s look at the three C’s of a Certified: SERVPRO Clean

- Consult - We’ll consult with you regarding the unique needs of your business from a cleaning and sanitation standpoint, and we’ll work with you to determine how they need to be addressed. It helps that SERVPRO of East Cobb is locally owned and operated, so we are already acquainted with many of the mitigating factors of the north Georgia area.

- Clean - Now that we have a plan, we’ll execute it to the highest level. We’ll sanitize your building with proprietary, ultra-high-grade cleaning solutions and techniques no one else can offer. Your business will exhibit a clean like you’ve never seen, one which meets or exceeds all CDC standards. And this extends way beyond the coronavirus—our deep-clean disinfects and kills germs that cause all kinds of illnesses, so you can know you’re covering the health of your teams and patrons with a broad solution.

- Certify - You’re now able to display the Certified: SERVPRO Cleaned shield on your window or front door, letting potential shoppers know from the very start that they can rest easy inside your business, because you’ve gone to great lengths to consider their safety. You’ll also be supplied with other digital and physical resources, so you can project a beacon of cleanliness and courtesy to shoppers and employee teams.

*If you’re ready to get serious about sanitation and have your Cobb County business Certified: SERVPRO Cleaned, get in touch today to get the best team in cleanup and restoration on your side.

If Water, Fire or Mold Damage Threatens Your Hospitality Business, Call SERVPRO of East Cobb

6/15/2021 (Permalink)

Hotel Restaurant after water and fire restoration services SERVPRO of East Cobb is here to help commercial property managers when disasters strike. Give us a call 24-hours a day at 770-424-0400.

The hospitality industry answers to numbers and costs drive their bottom line. So does the one company it calls on when fire or water damage strikes...SERVPRO of East Cobb. The number 1 choice in Cobb County for commercial cleanup and restoration services. 

At SERVPRO of East Cobb we understand that keeping your guest satisfied is your top priority, and you can rest assured that you are ours. When disaster strikes at a hospitality facility, the help of a specialized team is critical in assuring that normal operation resumes safely and quickly as possible. Whether the cause is a coat hanger on a sprinkler head or a natural disaster, we work to efficiently isolate the damaged area so that basic functions can continue normally, and guests can enjoy your services with minimal impact. Our professionals are trained to work with your management teams to prioritize spaces and make sure that all areas are restored to your complete satisfaction.

Our experience in the hospitality industry has given us that ability to provide a variety of detailed services for hospitality facilities like Hotels, Convention Centers, Casinos, Resorts, Entertainment Venues, and Banquet Halls.

FREE Emergency Ready Program for Commercial Facilities

Many businesses have an emergency contingency plan in place, but few have a detailed understanding of how to get back into buildings following a disaster. To access all of the SERVPRO capabilities, services and additional benefits, visit www.SERVPRO.com/READY.

Commercial Cleaning, Mitigation & Restoration Services - Helping to make fire and water damage “Like it never even happened.”

SERVPRO of East Cobb offers commercial cleaning, mitigation and restoration services ranging from cleaning biohazard contaminants to routine carpet cleanings. We have the specialized training and products to get your property back to business quickly and safely. SERVPRO of East Cobb offers the following commercial cleaning services and many more: Air Duct and HVAC; Biohazard; Carpet and Upholstery; Ceilings, Floors, and Walls; Drapes and Blinds; Odor Removal and Deodorization; Sewage Overflow; Trauma and Crime Scene; Vandalism

No Job is Too Large for SERVPRO’s Commercial Large Loss Division

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

The SERVPRO Advantage is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. SERVPRO of East Cobb is here to help Kennesaw and Marietta property managers, hospitality, education, healthcare, rental and food service facilities that experience water, fire, and mold damage. We have the resources to help you immediately and will perform the necessary work to reduce further damage. SERVPRO of East Cobb works with you and your carrier to develop and approve a recovery plan designed to reduce business interruption.

Faster to Any Size Storm Disaster | SERVPRO of East Cobb

6/11/2021 (Permalink)

Unexpected emergencies like severe weather call for immediate action. SERVPRO of East Cobb knows immediate reaction to the disaster is important to helping you get your life back to normal. Call SERVPRO of East Cobb today if your home or business has experience storm or flood damage. We are the storm restoration professionals that can make storm and flood damage…

”Like it never even happened.”

Utilizing our 1-4-8 Service Response Guidelines, SERVPRO of East Cobb strive to:

  • Contact you within 1-HOUR from notice of loss to arrange for services.
  • Be on-site to begin mitigation services within 4-HOURS of notification of loss. *In most cases SERVPRO of East Cobb will arrive on site within 2-hours, because we know a quick response is important to a successful storm restoration project.
  • Provide verbal briefing of scope to you within 8 business hours.

What is the Difference Between Storm Watch vs. Storm Warning?

| Storm Watch |

A severe thunderstorm watch means that the potential exists for the development of thunderstorms which may produce large hail or damaging winds. A watch issued by the SPC (Storm Prediction Center).

| Storm Warning | 

A severe thunderstorm warning means that a severe thunderstorm is occurring or is imminent based on Doppler Radar information or a reliable spotter report. A warning is issued by the local National Weather Service office.

When the severe storms roll out...we roll in

Storm Basics

A thunderstorm is a rain shower during which you hear thunder. Since thunder comes from lightning all thunderstorm have lightning. A thunderstorm is classified as “severe” when it contains one or more of the following:

  • Hail (one inch or greater)
  • Winds in excess of 58 mph
  • Structural wind damage
  • Tornado

Tornado Facts

Tornadoes are arguable nature’s most violent storms. Generated from powerful thunderstorms, tornadoes generally appear as rotating, funnel-shaped clouds extending from the cloud base to the ground. With winds that can reach up to 300 mph, tornadoes can cause massive destruction within seconds. Damage paths can be in excess of one mile wide and fifty miles long.

  • The average tornado moves southwest to northwest, but tornadoes have been know to move in any direction.
  • The average forward speed of a tornado is 30 mph, but may vary from stationary to 70 mph.
  • Tornadoes can accompany tropical storms and hurricanes as they move onto land.
  • Tornadoes are most frequently reported east of the Rocky Mountains during spring and summer months.
  • Tornadoes are most likely to occur between 3 p.m. and 9 p.m.

SERVPRO of East Cobb Customer Testimonials & Reviews

Vijay of Marietta, GA - “These guys came in when my house had flooded. They packed up my home, dried up the house, removed all my carpets, flooring and furniture. No one hopes for a home disaster, but these guys are the people you need in that situation.”

Ruth of Powder Springs, GA - “SERVPRO has worked on my home through remediation/ abatement / remodeling / construction. Water may be a necessity of life, but it can also cause devastating damage! SERVPRO has been wonderful through this whole process and they are professional, but yet have that personal touch that is necessary.”

Stacie of Kennesaw, GA - “Thank you so much for all of your hard work. I don't know what I would have done without the help of your office team.”

Ray of Kennesaw, GA - “I just wanted to take the time to say that your guys did an awesome job on our house...Thank you for all your effort and especially your patience.”

Check Out SERVPRO of East Cobb’s Great Reviews

Barbecue and Fire Pit Safety | SERVPRO of East Cobb

6/7/2021 (Permalink)

flames and smoke from a bonfire Restoring fire and smoke damage is one of our specialties. Contact SERVPRO of East Cobb to learn more.

Spring gives many people a little extra pep in their step. Winter has passed, and with it the cold weather and short days, and suddenly life feels new again.

Warmer weather and longer days invite us to go outside and enjoy nature, kids are getting out of school and making summer plans, and everything just feels fresh. You might even feel like doing some of that running you said you were going to start doing on January 1.

But among all the family cookouts and reunions, gender reveals, and graduation barbecues, we must remember that outdoor activities ramping up this time of year brings a heightened risk of backyard fires. In fact, spring sees more daily fires on average than any other time of year.

But if you stay on top of things, you can enjoy all that The warmer weather has to offer and do it safely. Let’s look at a few of the usual suspects.

  • The Grill - As much as we love to grill, the truth is that grills are incredible fire hazards—the combination of flame, heat, grease and gas gives rise to danger easily. Make sure the grill, whether propane, charcoal or smoker, is sturdy and in proper working order with no leaks, away from anything flammable (including decking, leaves or the home siding), and don’t neglect cleaning it. Almost 20% of grill fires are due to poor cleaning.
  • The Fire Pit - Evening conversations around the fire pit are a favorite spring and summer pastime, but make sure you’re exhibiting proper fire safety while you enjoy. Never leave the pit unattended (and never leave kids or pets alone near the fire). Don’t add pine needles or dry leaves to the fire; these easily become wind-scattered embers looking for a wildfire to ignite. And keep a bucket of water nearby in case of errant flames, and use it to slowly (again, because of potential flying embers) douse the fire when the evening is through. Once the ashes are cool to the touch, you’re safe to leave the pit and take the party inside.
  • Chimneys & Dryer Vents - OK, so these aren’t really backyard things, but now is a good time to take care of them while you’re already thinking about fire safety. Get the chimney cleaned out so you’re not starting fires in an ash tube next fall, and check your dryer’s vent pipe for any lint that may have snuck past your filter (do this twice a year, actually).

Your local SERVPRO technicians are on hand 247 for emergencies. If you encounter fire damage at your home or business, no matter the cause, we will be there faster and have it cleaned up sooner. Call or click today and experience the SERVPRO difference.

How Can I Tell if I Have Water Damage in My Basement | SERVPRO of East Cobb

6/1/2021 (Permalink)

Basement with water damage in foundational walls SERVPRO of East Cobb is here to help 24-hours a day. If you've experience water damage call us at 770-424-0400.

A basement can be a great addition to homes in many areas of the country. In addition to providing extra storage or play space, it can be fitted for living areas and provide necessary shelter in case of potentially damaging storms.

However, being surrounded by moist ground on two or more sides can mean that over time your basement becomes prone to taking on some of that moisture.

While this is not a certainty, statistics show that a large percentage of homes with basements will experience water leakage or damage of some kind.

Let’s examine a few of the most common signs that water may be present. And if these apply to you, remember that your local SERVPRO water technicians are close by and on the job for emergency situations.

Common Signs of Water Damage in a Basement

  • Unpleasant and Musky Odors - The water from the surrounding ground areas may in fact be clean when it first enters your basement, but no matter—over time, it stagnates and creates that signature pungent smell. This is true so often that many people think all basements inherit a musty smell, but this really shouldn’t be the case. This smell will only arise when mold and mildew are present in the environment, and while these may not be visibly noticeable at first, they are easy to smell.
  • Flaking Paint on Masonry or Walls - People often coat the basement in waterproof paint, thinking that will shield it completely from water damage. Unfortunately this paint will simply mask the problem for a while leading to a bigger problem when the water eventually breaks through, revealing bubbling, cracking or flaky paint.
  • Foundational Cracks - Foundations may shift over time, but a crack is not normal, and it may indicate significant water damage. Cracks can show up in the floor, the ceiling or in your walls and are often harbingers of moisture damage that’s putting excess pressure on your structure. Hairline cracks are no emergency, but call us right away if they get bigger.

If you notice any of these signs in your Cobb County basement, let SERVPRO of East Cobb take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat it properly. If you have experienced water damage give us a call at (770) 424-0400 or click here and one of our loss coordinators will contact you as soon as possible.

Does Your Cobb County Business Have an Evacuation Plan in Place | SERVPRO of East Cobb

5/18/2021 (Permalink)

commercial office space SERVPRO of East Cobb is here to help property managers and business owners when their commercial facility faces water, fire or other type of disaster.

If you own your own Cobb County business, you are likely very concerned with the best ways to protect your investment. Between insurance policies and contingency plans, there are a lot of safeguards in place to help business owners in the event that the unexpected happens—but when emergency strikes, have you considered how you will react in that moment?

Just as it is important to protect your business assets, it is also important to protect yourself and your staff in the event of an emergency, which is why you should be sure to have an evacuation plan in place. This way you and all of those who work on the premises will know exactly how to get to safety in the event of a fire, flood or other issue.

Read on for some key considerations to keep in mind as you develop this vital safety component.

Considerations for Your Business’ Emergency Plan

Make Sure All Exits Are Marked and Accessible

At a minimum, OSHA requires that all businesses have at least two emergency exits for employees and customers to use, and this number may be increased depending on factors such as your building’s size and layout. It is vital that you make sure that these emergency exits are marked clearly, and that the routes to escape are free from clutter or debris that may make an exit difficult.

Run Drills to Reinforce the Procedure

While going over the evacuation procedure with all employees is a good place to start, it is also wise to do regular drills to make sure everyone has a chance to practice what they have learned. Be sure you have a designated person mock calling 911 and a person who will do a headcount once everyone is out of the building. It is also a good idea to post the evacuation post the evacuation routes at several spots throughout the building in case there are visitors around that may be unfamiliar with the proper procedures.

Establish a Communications Plan

If your business is struck by an emergency, you will likely have many people you need to contact with information. The contact information for workers who were not on site, vendors and suppliers should all be included in your communications plan so you can keep everyone looped in on the situation and provide important updates to key stakeholders.

The SERVPRO Emergency READY Profile (ERP) will help ensure you and your business are "Ready for whatever happens."

In the event of an emergency, the SERVPRO Emergency READY Profile, can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including: emergency contact Information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO's free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP is a NO COST assessment, all it requires is a little time, making it a great value that could save a lot of time and money in the future. Call SERVPRO of East Cobb to establish your Emergency READY Profile today!

*If your Marietta or Kennesaw business is in need of help to recover from a disaster, you can count on SERVPRO of East Cobb! Contact us today at (770) 424-0400 or to learn more or report non-emergency damages to us 24/7 click here.

How Auto-Owners Insurance Customer and Agents Benefit from Choosing SERVPRO of East Cobb to Service Water Restoration Claims

5/18/2021 (Permalink)

SERVPRO of East Cobb has a great working relationship with Auto-Owners Insurance agents and adjusters. As a preferred service provider for Auto-Owners Insurance customers along with many other insurance providers, SERVPRO of East Cobb can even assist clients in filing claims. We offer free moisture inspection and estimates to all insurance referrals, including Auto-Owner Insurance water damage claim referrals. 

With over 10-year of providing industry leading water, fire and mold restoration and mitigation services to the greater Cobb County area, SERVPRO of East Cobb is your number one choice in restoration services. We are here 24-hours a day, everyday, to provide emergency restoration and mitigation services to Marietta and Kennesaw home and businesses owners. Let SERVPRO of East Cobb make your water damage claim “Like it never even happened.”

SERVPRO of East Cobb’s 1-4-8 Emergency Service Guarantee 

  • ONE - Within one hours from notice of loss SERVPRO of East Cobb will contact the insured to arrange for service.
  • FOUR - Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know quick action is often key to water and fire claims.
  • EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of East Cobb. 

*Agents can assign SERVPRO of East Cobb, without making an additional phone call at first notification of loss to Farmers.

Auto-Owners Agent and Customer Benefits of Choosing SERVPRO of East Cobb

Customer Service

What SERVPRO does: The science of restoration can be a complicated issue, but SERVPRO of East Cobb restoration professionals have the training, technology, equipment and customer diplomacy for any sized disaster.

Benefit: SERVPRO of East Cobb restoration specialist will handle each job according to the highest professional standards and interact with customers in a professional manor to provide excellent customer service.

Customer Retention

What SERVPRO does: We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy one and is always better prepared to restore their home or business. SERVPRO of East Cobb also produces the correct claim documentation for fast and easy claim processing.

Benefit: Satisfied customers translate to a higher rate of policy retention. Keeping agent’s client lists full and saving customers the hassle of having to shop for a new insurance provider.

Additional Product Sales

What SERVPRO does: If a large-scale disaster or storm strikes, SERVPRO of East Cobb has the resources to get to customers quickly. When an insurance client’s claim needs are met quickly, this reflects positively on both SERVPRO of East Cobb and Auto-Owner Insurance. This positive interaction adds value to the relationship with their insurance agent.

Benefits: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing agents to offer additional insurance vehicles and products.

Two Year Limited Warranty on Labor & Manufacture Warranty

What SERVPRO does: We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, will be new, of good quality and free of defects.

Benefits: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years.


*If you are an Auto-Owners customer or agent that is in need of a reputable water restoration company call SERVPRO of East Cobb at (770) 424-0400 or visit www.SERVPROeastcobbga.com for more information.

Smoke Detector Maintenance Every Cobb County Household Should Perform | SERVPRO of East Cobb

5/17/2021 (Permalink)

smoke detector maintenance Make sure to test your smoke detectors twice a year and replace the batteries as soon as you hear a the first warning chirp.

Installing smoke detectors throughout your Cobb County home is one of the best things you can do to reduce your chances of getting injured or killed in a house fire, but many people wrongfully assume that smoke detectors are a “set it and forget it” device. House fires spread more quickly than they used to due to the materials used in modern furnishings, but working smoke detectors can quickly alert you and your family to the problem so you can get to safety quickly.

Maintaining your household smoke detectors is a quick and easy way to increase the overall safety of your household. Malfunctioning smoke detectors cost people their lives every year, but taking the right steps to keep yours working can make all the difference.

Tips for Smoke Detector Maintenance in Your Household

  1. Make Sure You Have Enough Installed - Fire safety guidelines recommend having smoke detectors installed on every floor of the home, in the kitchen, in every living space and outside every bedroom so you can be alerted to smoke no matter where you are in the home. If you are installing smoke detectors in a new home, it is best to choose a system that is interconnected so that when one sounds, they are all triggered.
  2. Make Sure You Do Monthly Tests - While most smoke detectors made in recent years have an indicator light to show they are operational, it is best to test your units monthly just to be sure. Always use the unit’s test button, and never attempt to test the smoke alarms by holding a lit candle or other source of fire up to the unit.
  3. Replace Them On Schedule - Even if your smoke alarms appear to be working just fine each month, most manufacturers recommend that you replace the unit entirely every 10 years. This prevents the smoke alarm from having malfunctioning components that make the unit less accurate. Ideally, your smoke detector should have the install date written on it, but if you are not sure, it is best to go ahead and replace them just in case.

If you have experienced fire damage in your Cobb County home, you can count on SERVPRO of East Cobb for all your fire restoration needs. We professionally clean and mitigate damage from fire, smoke, soot and so much more. Contact us today at (770) 424-0400 or to learn more or report non-emergency damages to us 24/7 click here.

Commercial Property Restoration Made Easy

5/14/2021 (Permalink)

When water, fire or any other type of disaster causes damage to your commercial property, call the mitigation and restoration professionals at SERVPRO of East Cobb. We can restore your property damage “Like it never even happened.” Our team of highly trained mitigation and restoration specialists can help at any time, day or night. SERVPRO of East Cobb can have your commercial property back up and operational in no time while keeping repair cost well below replacement cost. 

SERVPRO of East Cobb is locally owned with the backing of the nation's leading brand in restoration...SERVPRO. This means that when a disaster strikes Cobb County, SERVPRO of East Cobb can call on our network of SERVPRO restoration professionals to accommodate any size restoration project. From storm damaged educational complexes, to work related incidents that result in water, fire, or even biohazard contamination or damage; SERVPRO of East Cobb has your commercial mitigation, restoration and cleanup needs covered.

SERVPRO of East Cobb’s experience with property management companies has given us the ability to provide a variety of detailed services for the following types of facilities:

  • Multi-Level Commercial Buildings
  • Multi-Tenant Facilities
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities

At SERVPRO of East Cobb our priority is returning damaged property and items to their preloss condition. Whether natural or man-made, a disaster at one of your client’s facilities needs to be handled by professionals who understand the importance of your tenants’ safety. At SERVPRO of East Cobb our teams are IICRC Certified and experienced in helping manage both commercial and multi-family properties during the recovery process while maintaining the security and safety of the facility and tenants. Our professionals work hard and fast to minimize the interruptions for your tenants’ daily operations. We will get the job done right and get it done quickly and safely.

Specialty Commercial Cleaning Services

Business owners and property managers often have little time to worry about the common wear and tear that gradually soils your office or workplace. When grime, odor and moisture challenges go beyond the scope of your regular janitorial staff, call in SERVPRO of East Cobb. We’re here to help 24-hours a day. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO of East Cobb to make your workspace look its very best.

SERVPRO of East Cobb professionals offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. We have the specialized training and products to get your property back to business. Their commercial services include the following commercial cleaning services:

  • Air Duct and HVAC
  • Biohazard
  • Carpet and Upholstery 
  • Ceilings, Floors, and Walls
  • Drapes and Blinds
  • Odor Removal
  • Sewage
  • Trauma and Crime Scene
  • Vandalism

Emergency READY Program

Many businesses have an emergency contingency plan in place, but few have a detailed understanding of how to get back into their buildings following a disaster. To access all of the SERVPRO capabilities, services and additional benefits, visit www.SERVPRO.com/READY or call us at (770) 424-0400 and we can schedule a free no-cost Emergency Ready Plan for your commercial facility ASAP.

What Do Our Customers Have to Say?

Cecilia W. of Kennesaw, GA - “SERVPRO of East Cobb did a fantastic job and I will recommend them to anyone that will need their services. The crew is awesome!”

The Health Factory of Kennesaw, GA - “Carl was very helpful and guided us along with this unfortunate situation. I felt like he went over the top to make sure we were satisfied and kept in the loop. Highly recommended!”

Matt B. of Buckhead, GA - It has been a pleasure working with SERVPRO of East Cobb. They have been straight forward and forthright with me from day one. Very prompt and on schedule. I think they are a great mitigation company and I would recommend them to all of my friends and family!”

Kenneth of Dallas, GA - “Jose was a delight to work with. When he arrived I assumed he was a supervisor due to him being so professional/knowledgeable. If ever we used your company again we would definitely request him. Thank you!”

Why Thunderstorms Should Be Taken Seriously | SERVPRO of East Cobb

5/7/2021 (Permalink)

a large lighting strike just in front of person driving down road Thunderstorms can pop up at any moment in Cobb County. Contact SERVPRO of East Cobb if you experience any storm or water damage.

When it is warm outside, conditions are often favorable for thunderstorms to develop—and this leads to them happening on a fairly regular basis. Thunderstorms are often disregarded due to their regularity, but it is important to note that every thunderstorm carries the potential to do serious damage and should thus be taken seriously.

In the event of a thunderstorm, there is always thunder and lightning that accompany the rain. Severe thunderstorms are even more dangerous as they contain winds above 58 miles per hour and hail that is larger than an inch in diameter. Severe weather is something that should never be discounted and always taken seriously.

A Look at What Dangers Thunderstorms Can Cause

Damage and Injury from Lightning Strikes - Whenever there is thunder, there is also lightning—which can be quite dangerous if it strikes toward the ground. Around 300 injuries each year occur due to lightning, which does not include the serious property damage that it can cause by starting fires or striking down trees.

Property Damage Due to Hail - Though not every thunderstorm contains hail, the ones that do are generally more serious than the ones that do not. Hail can fall with tremendous speeds from the sky, causing damage to anyone who is not adequately sheltered. Additionally, hail can cause serious property damage if it impacts the roof or siding of a home, as it can provide easy access for water damage to begin.

Harm from Flash Flooding - Flash flooding is an extremely dangerous force because of how suddenly it can come about and the fact that it can occur nearly anywhere. During periods of heavy rain, storm drains can become overwhelmed and begin to overflow, causing flash flooding conditions that can be deadly. Just a few inches of water can knock an adult off their feet or move a car, so never come into contact with flood water if it can be avoided.

Storm Damage Cleanup and Restoration

Restoring storm- and flood-damaged properties is the cornerstone of our business. Our highly trained professionals use specialized equipment and advanced training to quickly restore your East Cobb property to pre-storm condition. We’re dedicated to responding immediately, which helps to minimize secondary damage.

Locally Owned Company with National Resources

We are proud to be an active member of this community. SERVPRO of East Cobb is locally owned and operated, so we’re already nearby and ready to help Cobb County, GA residents and business owners with any size cleaning or restoration emergencies. We are proud to serve East Cobb, Cumberland, Sandy Plains and Kennesaw.

Thunderstorms are dangerous and can cause significant damage to homes or commercial spaces. If you have damage due to a thunderstorm, you can count on us to help. Contact us 247 for more information about our storm restoration practices.

Disaster Preparedness - What You Can Do

4/27/2021 (Permalink)

SERVPRO of East Cobb Storm & Flooding Mitigation & Restoration Services - (770)424-0400 SERVPRO of East Cobb is here to help! We are here tp preform emergency water extraction, removal and drying services for your home or business 24/7.

Severe weather has the potential of causing damage to your Cobb County property and belongings. SERVPRO of East Cobb specializes in storm mitigation, restoration and cleanup. When Mother Nature’s wrath damages your home or business make sure you call the professionals at SERVPRO of East Cobb. We understand the stress and confusion that comes from such an experience. SERVPRO of East Cobb offers emergency services like emergency tarping and board up services for damaged or compromised roofs, walls and windows, as well as emergency flood water extraction, water removal and drying services.

If your home or business has been affected by flood or storm damage call SERVPRO of East Cobb. We can make flood and storm damage “Like it never even happened.” Our team of highly trained storm restoration specialists are available 24-hours a day, every day, to help Cobb County home and business owners mitigate and restore their water damaged properties. SERVPRO of East Cobb is an IICRC Certified Firm with the experience of servicing thousands of Marietta and Kennesaw homes and businesses over the past ten years. 

When disaster happens it is best to be prepared for the worst and hope for the best. Part of being prepared is asking yourself the right questions, so you know what you can do to better prepare yourself for a natural disaster like a tornado, hurricane or flood event. SERVPRO has put together the following bullet points to ask yourself to insure that you are prepared for whatever may happen.

What to Ask Yourself?

In order to be fully prepared, you should have all pertinent and proper information in a written plan for easy retrieval. Some key questions to consider when creating a personal emergency preparedness plan includes:

  • Do you have an escape or evacuation route in place?
  • Do you have a designated meeting place in case of separation?
  • Does everyone have a list of contact information including family members out of state who can serve as a point of contact?
  • Do you have a disaster supply kit with necessary supplies?
  • Do you have a first aid kit that includes necessary prescription medicines, over the counter medicines and basic medical supplies?
  • Do you have enough non-perishable food and bottled water?
  • Do you have access to important family documents, including insurance policies, bank, credit card and loan information and family records such as birth certificates and social security cards?
  • Do you have an inventory of valuable household goods?

Disaster Supply Kit 

A well equipped disaster supply kit should include, but is not limited to, the following:

  • Water - A large enough supply to provide each person with one gallon daily for  drinking and sanitation.
  • Food - Enough to last 3-7 days. Food needs to be non-perishable or canned food. You will also want to include a non-electric can opener and paper plates and plastic utensils.
  • Clothing - Remember it may be warm, however, you may be working and cleaning and may prefer pants or long sleeves to protect your skin. You will also need sturdy, closed-toe, non-slip shoes if available.
  • First aid kit including antiseptics or sanitizers and bandages, over the counter and prescription medications.
  • Toiletries including toilet paper and hygiene items. Hand sanitizers are also good to have on hand.
  • Extra flashlights and batteries. Oil lanterns also provide a good source of light, if available.
  • Battery operated radio with extra batteries so you can listen to NOAA Weather service announcements.
  • Bedding including sheets, blankets and pillows.
  • Emergency phone numbers and contact information including insurance agent and family contacts.
  • Important documents should be kept in a waterproof bag or plastic sealed container and should include insurance, medical and family records, birth certificates, social security cards, bank account information and a complete home inventory analysis.
  • Pet care items including food, leash and carrier or cage.
  • Cash - You will want some cash and small bills on hand as banks may not be open.
  • Tools - Tarps, plastic sheeting, trash bags, duct tape, etc. for cleanup purposes and to help make minor repairs.
  • Fuel - Fill your vehicle’s fuel tank ahead of time if time permits. You may also want to fill approved fuel containers with fuel to store.

*Do not wait until it is too late; prepare now to help protect your family in an emergency or disaster situation.

Emergency Do’s and Don’ts

These emergency tips will assist you in taking proper action until SERVPRO of East Cobb professionals arrive. Follow these Do’s and Don’ts to help reduce damage and increase the chances of successful restoration:

Shut off the water source if possible or contact a qualified party to stop the water source.

Turn off circuit breakers for wet areas of the structure when access to the power distribution panel is safe from electrical shock.

Remove as much excess water as possible by mopping and blotting.

Place aluminum foil or wood blocks between furniture legs and wet carpeting

Move any paintings, art objects, computers, documents, and other sensitive valuables to a safe dry place.

Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.

Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.


If you’ve enjoyed this blog and would like to read more SERVPRO of East Cobb Storm Restoration Blogs check out the following links: “How to File a Flood or Water Damage Insurance Claim in Marietta or Kennesaw, GA”; ”Storm and Flood Damage Repair in Kennesaw and Marietta, GA”; “Spring Cleaning & Springtime Storm Safety Tips for Cobb County”; “What To Do If Your Smyrna, GA Home Experiences a Flash Flood

SERVPRO of East Cobb Keeps Residential & Commercial Insurance Claims Costs Low

4/9/2021 (Permalink)

SERVPRO of East Cobb is a preferred service SERVPRO of East Cobb is a preferred service for most major insurance providers!

SERVPRO of East Cobb has a great working relationship with all of our local agents. We maintain a clear and constant line of communication with our clients and insurance providers alike. We know the best way we can encourage repeat customers and referrals to provide industry leading service. As leaders in fire and water cleanup and restoration, SERVPRO of East Cobb offers local Cobb County insurance companies an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards

The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

Why SERVPRO?

The SERVPRO Difference - SERVPRO of East Cobb is uniquely qualified to keep claim costs down while still providing the best services possible for your insurance clients. We understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best service possible for your clients. SERVPRO of East Cobb is uniquely qualified to help. Our results create measurable differences, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO of East Cobb mitigation and restoration professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A complete Electronic job file complete with first notice of loss, detailed estimate, digital loss photos, scanned forms and paperwork, and all delivered by email or hard copy.
  • On-line access to all files including new assignments, pending jobs and completed jobs.
  • Informative reports to improve results of job cost data and performance comparison to industry standard.

Superior, Time-Tested Training

From initial training at SERVPRO’s Corporate Training Facility to IICRC certification, SERVPRO of East Cobb’s team is highly trained in property damage restoration. Effective training is the best way to help ensure your customers receive the service they deserve. SERVPRO of East Cobb is trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to SERVPRO of East Cobb’s professionals at SERVPRO Industries state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of East Cobb, we will use only qualified vendors to service your customer. This commitment to only work with qualified vendors has resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO of East Cobb's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of East Cobb documented, measured performance increases value to you and your shareholders, managers and customers. Hard-earned results have made SERVPRO of East Cobb a leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Large Loss Response

No restoration project is too large whether it’s a large commercial project or a major storm event, the SERVPRO Disaster Recovery Team can provide help quickly!

SERVPRO of East Cobb is Hiring Sales & Marketing Representatives

4/8/2021 (Permalink)

SERVPRO of East Cobb is hiring Sales & Marketing Representative If your interested in becoming part of the SERVPRO of East Cobb Team, apply for our Sales & Marketing Role today!

Looking for an exciting career in sales and marketing? Do you love educating and helping people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of East Cobb as our new Sales/Marketing Representative! In this position, you will be making a difference in people’s lives that are facing damage to their homes and businesses, each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of East Cobb employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information., identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals

Click Here to Apply

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive base plus commission and increases based on merit.

For more information on this opportunity and to Apply - CLICK HERE

Why More Farmers Insurance Customer & Agents Choose SERVPRO of East Cobb

4/5/2021 (Permalink)

SERVPRO of Bartow County is a preferred vendor for Farmer Insurance SERVPRO of East Cobb is a preferred service provider for Farmers Insurance restoration claims. Call us 24/7 for emergency restoration services!

SERVPRO of East Cobb is the premier water, fire and mold restoration company in the greater Cobb County area. We’ve provided industry leading service for nearly a decade, and have developed a great working relationship with all of our local insurance agents. SERVPRO and Farmers Insurance have developed a particularly close working relationship over the years through SERVPRO’s network of over 1,800 franchises, cleaning and restoring thousands of Farmers policy holder’s properties. 

Farmers Insurance, their customers and SERVPRO have a symbiotic relationship. When a Farmers Insurance customer experiences a water, fire, or mold loss and chooses SERVPRO of East Cobb to restore their property, they can rest easy knowing they have the industry leading mitigation and restoration company cleaning and restoring their property. Farmers Insurance knows that they are being treated fairly and that their customer is in good hands, because of Farmers and SERVPRO’s pre-negotiated pricing through Xactimate and standards of service set by the IICRC. SERVPRO benefits by having a reliable source of water, fire, and/or mold restoration customers.

Farmers Agent’s Benefits of Referring SERVPRO of East Cobb 

Customer Services: SERVPRO of East Cobb professionals will handle each job according to the highest professional standard, interacting with customers in a professional manner to provide excellent customer service. The science of restoration can be a complicated issue, but SERVPRO of East Cobb professionals have the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention: Satisfied customers translate to a higher rate of policy retention and renewals. We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy customer. SERVPRO of East Cobb also produces the correct claim documentation for fast claim processing.

Additional Product Sales: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing you to offer additional insurance and financial products. If a large-scale disaster or storm strikes, the SERVPRO System has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years. We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, are of good quality and free from defects.

SERVPRO of East Cobb’s 1-4-8 Emergency Service Guarantee 

  • ONE - Within one hours from notice of loss SERVPRO of East Cobb will contact the insured to arrange for service.
  • FOUR - Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know a quick action is often key to a water and fire claims.
  • EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of East Cobb. 

*Agents can SERVPRO of East Cobb, without making an additional phone call at first notification of loss to Farmers.

Check-Out SERVPRO of East Cobb Great Customer Reviews

Nancy of Kennesaw, GA - “Service was great - the notification of service calls helped especially when one works outside of the home. The office personnel were very friendly and understanding about the situation.”

Patricia of Marietta, GA - “Excellent service from the entire team. Sean was very patient and explained everything so that I could understand what was happening. Tiffany and Candy were also quite helpful.”

Carol of Smyrna, GA - “Great service, professional crew, Jamie Winston and Derek Brownlow you couldn’t ask for any better. They came in and got the job done. Quick, fast, and professional!”

Megan of Kennesaw, GA - “Jacob, Sean and D’Anthony did an amazing job when they came out to our home to clean up water damage we had from a busted pipe. Very efficient and nice people!! Would highly recommend them to anyone!”

Other Awesome SERVPRO of East Cobb Customer Reviews

Spring Cleaning & Springtime Storm Safety Tips for Cobb County

4/2/2021 (Permalink)

SERVPRO of East Cobb Emergency Storm Cleanup & Restoration Services SERVPRO of East Cobb is here to help Cobb County home and business owners after they experience storm & flood damage. Give us a call, we're open 24/7!

As winter transitions into spring and temperatures rise, most people find this to be an opportune time to do some cleaning and maintenance around the house. Even nature seems to recognize after a long North Georgia winter it’s time to come alive again with beautiful blooming flowers and green lawns ready for outdoor activities like barbecues and children running and playing. Along with blooming flowers and lush green lawns comes unpredictable weather patterns and oftentimes spring thunderstorms, high winds and even flooding. SERVPRO of East Cobb is here to help Cobb County home and business owners recover after storm damage 24-hours a day, 365 days a year. So if you experience springtime storm damage call the professionals that are faster to any size disaster...SERVPRO of East Cobb!

Georgia’s tornado season begins in march and typically intensifies during April and May. Make sure you're prepared for severe weather, high winds, and even tornadoes with the following www.weather.gov safety tips.

Protect Your Cobb County Family From Tornado Damage

  • It is important to know the difference between a storm watch and storm warning. For example a tornado watch means favorable conditions are present to develop a tornado, but there is not an imminent threat. While a tornado warning means an imminent threat to life and property are present because a tornado has been detected.
  • If you are at home or in a building you should move to a pre-designated shelter on the lowest floor (like a basement), or small interior room if a tornado is imminent. A small interior room, closet, bathroom or hallway, at ground level will work if there are no lower levels to the structure. Stay away from windows and put as many walls as possible between you and the exterior of the home or building.
  • When possible, be familiar with the area and track storms, weather events and other disasters using apps on your phone, local TV, radio, or other reliable source for up-to-date news on current weather events. It’s a good idea to regularly check weather forecasts for threats and advisories especially if you will be outside or in a new area.
  • DO NOT try and outrun a tornado in a vehicle. Get out of the vehicle and seek shelter immediately. If you are caught outside or in a vehicle and no safe structure is available, lie flat while covering your head in a nearby ditch or depression. Be aware of possible flooding and flying/falling debris. 
  • You should go to the lowest floor of the closest sturdy building or storm shelter if you are in a mobile home. Mobile homes are typically not a very safe place to be during a tornado or other severe storm.
  • The American Red Cross has created a Tornado Safety Checklist that can help you make a plan of action for threatening weather. If you don’t have an action plan in place before a major weather event happens you might be caught off guard and unprepared. Be sure to create a tornado safety plan so that you are prepared in the event of a major storm.

Spring Cleaning & Maintenance Checklist

Exterior of Home

Foundations - A good time to inspect the foundation of your home is while you're checking out the exterior walls. Look for similar issues like cracks or chipping masonry. If you find cracks in the foundation is probably best left to the professionals to seal and fix a cracked foundation.

Exterior Walls - Visually inspect your home’s exterior walls paying special attention to trouble areas like gutter downspouts and under eaves. Whether your exterior walls are made of brick, stucco or wood siding, water stains typically indicate that your gutters are not containing roof runoff. With wood siding, be mindful of bugs and animals like carpenter ants, woodpeckers and other nesting or burrowing animals that can damage your home exterior walls. If you have wood siding, check for openings, damaged areas or knots that have popped out. These types of damage make it easy for bugs and animals to damage your home.

Windows - Inspect windows for leaks and gaps along the window seal and pains of glass. If you're comfortable with minor DIY projects replace worn out, cracked or otherwise damaged weather stripping. Weather stripping helps prevent moisture from intruding into your home, and also prevents cold air from escaping due to displacement by hot air on warm days. An indicator that your double or triple-glazed window’s weather seal has been compromised or damaged, is condensation forming on the inside of the glass, especially during winter months.

Roof - Visually inspect your roof from the ground looking for missing or shifted shingles or fasteners that have come loose. Binoculars can help get a better view of any pushed up nails and cracked or damaged shingles. 

Chimney - With masonry chimneys be on the lookout for vegetational growth on masonry work or chipping and/or flaking of mortar, brick and/or stone. White calcium-like deposits on masonry joints indicate water absorption and means the joint might not be repelling water any longer.

Interior of Home

General Cleaning - Springtime is the opportune time to do some general cleaning around the house. Pay special attention to areas that typically do not see regular cleaning like dusting or vacuuming upholstered furniture, window seals, chair rails, and on top of ceiling fans and cabinets. The goal is to remove any dust, mites or other allergens so that your home is a healthier and cleaner space. Kitchen cabinets and walls that have minor oil buildup or grease residue, can oftentimes be cleaned using water and mild detergent. Also pay special attention to areas of the home that fluctuate in humidity and temperature like bathrooms. Look for signs of mold growth. Like on the exterior of the home check masonry work for damage like broken tiles or missing grout.

Leaks - Inspect plumbing connections under sinks for leaks and check drains and pipes for clogs and leaks. In the laundry room make sure that the washing machine hoses are not leaking, bulging, cracked or showing other signs of damage. Other areas that are notorious for leaks also involve appliances like water heaters and dishwashers. Make sure to check hoses and seals and be on the lookout for wetness under or around these appliances.

Basements - Two major things to look for in the basement are bugs/animals and moisture. High humidity and inadequate air movement can create the perfect conditions for mold to develop. Be on the lookout for signs of animals and insects that may have invaded your basement. Examine any exposed building materials for signs of moisture or mold growth. If you spot new crack(s) in the foundation, it’s probably advisable to call a structural engineer to determine if it could cause major issues or pose safety hazards.

Air Conditioning - Springtime maintenance for air conditioning units can vary greatly but in general there are some things you can do to help ensure your air conditioner runs great all spring and summer long (*always follow manufacture guidelines concerning any maintenance or cleaning procedures for your air conditioner). Change filters, check for leaks or loose hose connections, and make sure that your condensation lines and drain pads drain freely. Dust or gently vacuum dust from the unit and connections. For safety reasons, if there is an issue with the air conditioning unit and you don’t feel comfortable or qualified to handle, it’s highly advisable to call a professional.

Attics - Visually inspect the attic for signs that insects or animals have made your attic there home or feeding ground. Carefully inspect building materials like studs, insulation and trusses for mold growth, a flashlight will probably come in handy so that you can do a thorough search.

*Home maintenance tips & checklist created by home repair legend BobVila.com

If your home has been damaged by storms or flooding call SERVPRO of East Cobb at (770) 424-0400 or click here and a SERVPRO Team Member will reach out to you!

SERVPRO of East Cobb Customer Testimonials & Reviews

Vijay of Marietta, GA - “These guys came in when my house had flooded. They packed up my home, dried up the house, removed all my carpets, flooring and furniture. No one hopes for a home disaster, but these guys are the people you need in that situation.”

Ruth of Powder Springs, GA - “SERVPRO has worked on my home through remediation/ abatement / remodeling / construction. Water may be a necessity of life, but it can also cause devastating damage! SERVPRO has been wonderful through this whole process and they are professional, but yet have that personal touch that is necessary.”

Stacie of Kennesaw, GA - “Thank you so much for all of your hard work. I don't know what I would have done without the help of your office team.”

Ray of Kennesaw, GA - “I just wanted to take the time to say that your guys did an awesome job on our house...Thank you for all your effort and especially your patience.”

Check Out SERVPRO of East Cobb’s Great Reviews

SERVPRO of East Cobb's Cutting-Edge Restoration Documentation System

3/8/2021 (Permalink)

SERVPRO of East Cobb's advanced documentation system - image of technician and customer in home Call SERVPRO of East Cobb 24-hours a day. We're open 24/7 and always faster to any size disaster!

One of the most important parts of any restoration claim is the documentation process. Properly and thoroughly documenting a customer claim can be the difference between a smoothly run restoration project and one that drags on forever, causing unneeded stress and discomfort to the home or business owner. SERVPRO of East Cobb can attest to the importance of documenting any water, fire, or mold loss restoration project properly. With proper documentation adjusters and insurance companies can respond to questions and approvals more quickly and with a great degree of confidence that their customer’s property is being taken care of and in accordance with the customer’s policy and IICRC industry standards.

SERVPRO of East Cobb uses a combination of three documentation tools on every water, fire, or mold restoration claim. These pieces of technology actually improve both our customer service experience and the effectiveness of our technicians and restoration crews.  

SERVPRO DryBook  

Each and every SERVPRO franchise has access to a proprietary piece of software that was created to document and track the progression of restoration projects. From the beginning of the project, when our customer first calls, all the way through completion of the restoration project. Every restoration/cleaning project that SERVPRO of East Cobb takes on is documented within this system. This makes providing drying reports and other documents insurance companies commonly require, quick and easy. 

Xactimate + Restoration Manager 

Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. It’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence.

SERVPRO partnered with Xactware back in 2019, to integrate the Xactware’s Restoration Manager tool into our franchise systems. Xactware Restoration Manager has been adopted as the estimating or “industry pricing” tool by insurance providers and reputable restoration companies like SERVPRO of East Cobb (*insurance providers like State Farm, Farmers, Allstate, American Family Insurance, and many more). Using this estimating software means that SERVPRO’s estimates and pricing are accurate and formatted correctly, making the approvals process much quicker, easier and prevents discrepancies.

Matterport System

The Matterport system consists of three main parts, the Matterport PRO2 camera, the Matterport Capture App, and the Matterport 3D Showcase App. The Matterport system is SERVPRO of East Cobb’s latest addition to the documentation process. This camera system allows our project managers to photograph our customer’s property in a 360º image. This means that every angle of the customer property is documented, allowing our team, insurance providers, and adjusters the ability to view the property as if they are standing on-site. The Matterport software and apps use AI technology to compile and stitch together 360º images gathered from our customer’s property to create a virtual tour of the home. Along with gathering visual images of the property the camera system also gathers measurements of the property using its onboard infrared sensors. Using these infrared measurements, an extremely accurate structural sketch or floor plan can be created. 

Aside from helping document our customer restoration claims, the Matterport system also affords the insurance companies and adjusters that work with SERVPRO of East Cobb, the ability to view their customers' claims remotely. With today's need for social distancing, this system can reduce not only “face-to-face” interaction but can also speed up the approvals. By being able to document our customers water, fire, or mold claims in 360°, it gives insurance providers the option of a “contactless inspection” while maintaining their ability to thoroughly inspect the claim. By limiting the number of people that have to visit the customer’s property we limit the amount of physical contact between customers, insurance companies, adjusters and SERVPRO personnel. Virtual tours can be shared with insurance providers and adjusters by simply emailing or texting them a link like this https://my.matterport.com/show/?m=fQWiUTJmLvZ

If your home or business suffers a water, fire or mold loss call SERVPRO of East Cobb at (770) 387-7455

SERVPRO of East Cobb is your trusted leader in the restoration industry. We are always investing in the most innovative equipment, like the Matterport Camera Systems used to document our customer’s claims. Not only are we IICRC certified, but certified in SERVPRO’s proprietary cleaning and restoration techniques. Our team of restoration technicians and drying specialists have extensive knowledge and training to ensure we are the best at what we do. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. We live and work in the Cobb County area, and understand the unique challenges damage to your home can bring. SERVPRO of East Cobb is here to help and will work with you as the home or business owner to navigate the restoration claims process. 

SERVPRO of East Cobb - Commercial Air Duct Cleaning Services

3/5/2021 (Permalink)

SERVPRO of East Cobb HVAC & Duct Cleaning Services Call SERVPRO of East Cobb at 770-424-0400 today for a free quote for HVAC & duct cleaning services.

Did you know your HVAC system is one of the most common causes for poor indoor air quality? In many cases, the air-conditioning systems haven’t received much attention for quite a while. Dirty air ducts can circulate odors, contaminants, and irritants such as mold or dust throughout your facility. As part of our routine air quality services, SERVPRO of East Cobb inspects the heating, ventilation, and air conditioning unit (HVAC) for our customers. Regularly maintaining and cleaning your HVAC system and ductwork can extend the life-span of the HVAC system. This allows it to operate at peak performance, unimpeded by built up dirt, mold, or dust. A well maintained HVAC system may also save you money on your electric bill because the system can operate more efficiently. System wide duct cleaning may not always be necessary, but it’s a good idea to have them regularly inspected and maintained.

In some circumstances, such as after a fire loss or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. Cleaning or replacing part or all of the HVAC systems are the only real options after such an event. In these cases, SERVPRO of East Cobb can often restore the HVAC system and ductwork to original condition, saving you thousands in replacement cost. 

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO of East Cobb today at (770) 424-0400

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is a safe, tested, and cost-efficient way to improve indoor air quality. Unlike less reputable duct cleaning services, SERVPRO of East Cobb uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.  
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

Need a different service?

SERVPRO of East Cobb offers a wide array of commercial cleaning and restoration services like Biohazard Cleaning/Disposal, Carpet & Upholstery Restoration, Drapes & Blind Cleaning, Odor Removal, Sewage & Toilet Overflow Cleanup, Trauma & Crime Scene Cleanup, Vandalism & Graffiti Cleanup, Building Services and Certified: SERVPRO Cleaned Program. SERVPRO of East Cobb has your business covered when it comes to restoration and mitigation services, so call us today if your business is in need of a reputable and trustworthy restoration company.

SERVPRO Of East Cobb is Looking for Sales & Marketing Representatives

3/4/2021 (Permalink)

SERVPRO of East Cobb is Hiring Sales & Marketing Represtentatives Are you looking for an exciting new career in sales and marketing? Apply to part of the SERVPRO of East Cobb Team today!

Now Hiring! Do you love educating and working with people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of East Cobb as a new Sales/Marketing Representative! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of East Cobb employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.   
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information, identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals 

Click Here to Apply

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory 
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive base plus commission and increases based on merit.  

For more information on this opportunity and to Apply - CLICK HERE

SERVPRO of East Cobb's Carpet Cleaning Process

12/4/2020 (Permalink)

making damage and stained carpets look like new SERVPRO of East Cobb can make carpet stains "Like it never even happened." Call us today for carpet or water damage restoration.

When water damage happens, many of our customers are pretty worried and even despondent in the beginning before our team of restoration professionals arrive on-site. These feelings of worry and sense of uncertainty quickly abate once our team outlines a tailormade restoration plan and starts restoring their property. Many of our customers even turn the water disaster into an opportunity to have their property professionally cleaned. When your home or business has suffered water damage, this can be the perfect opportunity to have all of your carpets, marble, stone or hardwood floors professionally clean. Sense SERVPRO of East Cobb is already performing water mitigation services in other areas of your home or business, why not have the rest of your property professionally cleaned as well?

Since 2011 SERVPRO of East Cobb restoration professionals have been handling stains and soils of all types, from residential homes to commercial facilities. Using Institution of Inspection and Restoration Certification (IICRC) standards for carpet care as a guide, SERVPRO of East Cobb will guide you in the best decisions to care for your carpet. This includes:

  • Showing you what cleaning option would be best for your level of soiling.
  • Give you an estimate of time and cost for the carpet cleaning
  • Explaining the benefits of soil protection and the advantages of a clean carpet for good indoor air quality.

SERVPRO of East Cobb Carpet Care Options

Bonnet Cleaning is the preferred cleaning/maintenance method for light soiling. The carpet is lightly sprayed with SERVPRO’s proprietary cleaning solution and a rotary extractor with a “bonnet” pad is used to pull soil from the carpet.

Hot Water Extraction is the preferred cleaning technique for light to moderate soiling. Using one of SERVPRO of East Cobb’s truck mounted or portable extraction units, we apply SERVPRO’s proprietary cleaning solutions with hot water while extracting soils.

Deluxe Precondition & Rinse is the preferred cleaning procedure for moderate to heavy soiling including a pre-treatment and rinse. First a soil emulsifier is sprayed on carpet and allowed to dwell for 10 to 15 minutes, then the carpet is thoroughly rinsed and extracted to remove soils.

Showcase Premier Cleaning is a premium service available to clean moderate to heavily soiled carpet. This is a two step process where SERVPRO’s proprietary carpet shampoo is applied using rotary equipment, then the carpet is thoroughly rinsed and extracted to remove soils.

*For answers about carpet cleaning and care, contact SERVPRO of East Cobb today at (770) 424-0400 or visit www.SERVPROeastcobbga.com/carpet-upholstery-cleaning for more information.

Water Damage From Clean Water

DON’T:

  • Enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water and can not be safely powered off.
  • Enter rooms where ceilings are sagging and retaining water.
  • Attempt to operate equipment exposed to water.

DO’S:

  • Shut off the source of the water, if possible, or contact a qualified party to stop the water source.
  • Shut down power to the affected areas where access to the power distribution systems is safe from electrical shock.
  • Instruct people to avoid/limit access to wet areas to prevent the tracking of water and the risk of slips and falls.
  • Place any available wet floor signage you have to prevent people from entering affected areas if possible.
  • Identify high-value paintings, furniture, office equipment, etc. and report them to your SERVPRO of East Cobb restoration professional as quickly as possible.
  • Identify critical or important work areas, and prioritize where you would like cleanup to begin.
  • Identify any critical or important documents that were damaged, and inform the SERVPRO of East Cobb restoration professionals.
  • Ensure all electronics such as computers, printers, and toner cartridges are off of the floor and not sitting in water.
  • Wipe moisture from wood furniture surfaces, mop wet floors, etc.

Customer Reviews and Testimonials

Helena M. of Marietta, GA - “The work was done quickly and done well. SERVPRO did a fantastic repair job on our ceiling and was very friendly and thorough. It was nice dealing with SERVPRO and I would recommend them for any job.”

Jackie M. of Marietta, GA - “SERVPRO of East Cobb was great! We had water damage that managed to hit three levels of our home. They came immediately and set up their equipment. We used them not only for water removal but also to rebuild and rehab our home. We were in a hotel for four months and they went out of their way to keep us posted on all things that were happening along the way. We give them 5 stars!”

Floyd T. of Marietta GA - “Carl Sylvester came to our home and did a fantastic job with cleanup. He is very professional. Tells you what he is about to do before he does it, then he proceeds to do it with excellence. He managed my expectations and his crew very well.”

More Customer Online Reviews and Endorsements

SERVPRO of East Cobb’s team of commercial restoration specialists have serviced hundreds of Cobb County businesses over the past 17 years, and are specifically trained to handle commercial large losses. From large logistics centers and storage facilities to locally owned barber shops and beauty salons, SERVPRO of East Cobb has assisted a wide range of customers and got them back up and running quickly and safely. Our restoration technicians hold certifications from the IICRC and undergo rigorous initial franchise training and continued education class to hone their mitigation and restoration skills. If your commercial facility has suffered a water, fire, mold or other type of loss event, call the professionals at SERVPRO of East Cobb. Let us show you why our motto is “Like it never even happened.”

Have You Ever Heard of Ultrasonic Cleaning?

11/27/2020 (Permalink)

SERVPRO of East Cobb's Ultrasonic Cleaning System SERVPRO of East Cobb utilizes the ultrasonic cleaning systems to clean and restore home and business owners textiles and electronic devices.

Ultrasonic cleaning is a staple for SERVPRO of East Cobb when it comes to cleaning and restoring contents like textiles and electronics. While the majority of our Marietta and Kennesaw customer’s contents cleaning is performed by our Contents Restoration Professionals using traditional methods, there are some items that need a more specialized approach. That is where our ultrasonic cleaning comes in. These machines vary in size, based on what industry they are used in. Some are small enough to sit on a desk, commonly used in the jewelry industry, while some can take up an entire room and can be used to clean transmissions or even airplane parts! Regardless of the size of the machine, the way it works is the same. These systems are made up of a heated basin filled with ultrasonic cleaning solution. An ultrasonic transducer agitates the cleaning solution producing frequencies from 20-40 kHz. Items to be cleaned are placed in the cleaning solution. The transducer bombards the items with ultrasonic waves which form small bubbles on the surface of the item. Each bubble works as a tiny explosion removing the material adhering to the item that is being cleaned. 

The effectiveness of an ultrasonic machine is unmatched. It thoroughly cleans almost any item placed in it. Below are some common items that can be cleaned using these machines:

  • Fire, Mold, and Water Damaged Items-area rugs, oriental rugs, collectibles, toys and stuffed animals are just some of the items that can be cleaned using ultrasonic machines.
  • Electronics-As counter intuitive as it may sound to submerge electronics into a cleaning solution, ultrasonic machines do a fantastic job on items such as TVs, telephones, computers and appliances. Almost every electronic device can be cleaned using this method.
  • Medical Equipment-Wheelchairs, tools, bed frames, nursing equipment and other medical devices. Because of the complex nature of these items, ultrasonic cleaning is a great choice for medical equipment.
  • Parts cleaning-Automotive, marine, airplane and many other mechanical parts.
  • Restaurant equipment-air vents, stove filters and other kitchen equipment can be cleaned with this method.
  • Jewelry-Rings, bracelets, necklaces and earrings are all cleaned using ultrasonic machines.

SERVPRO of East Cobb is your trusted leader in the restoration industry. We are always investing in the most innovative equipment like Morantz Ultrasonic Cleaning Systems to restore your property or belongings to a “like new” condition. Not only are we IICRC certified, but certified in SERVPRO’s proprietary cleaning and restoration techniques. Our team of technicians and content professionals have extensive knowledge and training to ensure we are the best at what we do. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. We live and work in the Cobb County area, and understand the unique challenges damage to your home can bring. We are Here to Help. SERVPRO of East Cobb will work with you as the home or business owner to navigate through the confusing process disasters can bring. 

Make SERVPRO of East Cobb your trusted restoration and cleaning provider. 

Give us a call today at (770) 424-0400 or click here to have one of our customer services professionals contact you.

Cobb County's Most Trusted and Reliable Commercial Restoration Company

11/25/2020 (Permalink)

Commercial Water, Mold, & Fire Restoration SERVPRO of East Cobb is open 24/7 and is always ready to help you mitigate and restore your commercial property after a water, fire, or mold disaster.

When it comes to commercial restoration and large loss recovery, very few companies have the consistent and reliable track record that SERVPRO of East Cobb has earned over the years. We have serviced and completed numerous restoration projects like commercial fire-loss claims, large loss water damage events, along with several commercial mold remediation projects. We are both staffed and equipped to handle any size commercial loss or disaster event. SERVPRO of East Cobb has the backing of over 1,700 SERVPRO franchises nationwide, and benefits from the logistical support of the nation's leading name in the restoration industry...SERVPRO.

SERVPRO of East Cobb recognizes that commercial facilities and businesses have come to rely on companies like us after they’ve experienced water, fire, or mold damage. SERVPRO of East Cobb will not only mitigate and restore your facility to preloss condition, but we will also help you establish order during a very trying and stressful time. Every moment your facility is down or out of operation affects your company's bottom line and the professionals at SERVPRO of East Cobb can help you get back up and running at full capacity quickly and safely.

24 Hour Commercial Water Extraction & Fire Mitigation Services

Disasters like pipe leaks and sewer backups can strike at any moment, and definitely can’t be put on hold until normal business hours. That’s why SERVPRO of East Cobb offers emergency restoration services like emergency water extraction, emergency storm damage boardup & tarping services, emergency fire mitigation, and even bioremediation. We are always open and ready for your call, even during major holidays. If your business has suffered a water, fire, or other type of disaster call SERVPRO of East Cobb at (770) 424-0400or click here to have one of our restoration professionals contact you directly.

SERVPRO of East Cobb Your One-Stop-Shop Restoration Company

Several years ago, with the addition of SERVPRO of East Cobb’s construction department, we became Cobb County’s one-stop-shop restoration company. Let our highly trained restoration specialist help and guide you through the restoration and rebuild process. They will explain each step along the way, allowing you to make the best educated decisions for the restoration of your property. Our team of restoration professionals will assess your facility and create a tailored plan of action, a comprehensive scope of the loss, and provide estimates for the services deemed necessary to return your property to preloss condition. 

Highly Trained Commercial Restoration Specialist

  • Water Damage Restoration Technicians
  • Fire and Smoke Restoration Technicians
  • Applied Structural Drying Technicians
  • Applied Microbial Remediation Specialist
  • Odor Control Technicians
  • Upholstery  Fabric Cleaning Technicians
  • Storm Disaster Recovery Team

Customer Reviews and Testimonials

James U. of Marietta, GA - “Carl and his team were fantastic. They were prompt, courteous and explained everything fully. I will definitely be using them in the future.” 

Tami C. of Atlanta, GA - “Mandy, in the office, service team, Keith, and Luke have been polite and responsive. I could not have asked for better service. The two men went to work and have been unfailing king in answering questions and relieving my stress.”

Don S. of Marietta, GA - “Their tag line should read: “SERVPRO don’t play!” because these guys are awesome. Car Sylvester is the man. He showed up everyday, made sure we understood the process, stayed late, and basically treated us like family. I hope I never see SERVPRO again because it’ll mean another mess happened...but if I do ever need water remediation services, Carl and SERVPRO are going to be my first call.”

The Health Factory of Kennesaw, GA - "Carl was very helpful and guided us along along this unfortunate situation. I felt like he went over the top to make sure we were satisfied and kept us in the loop. Highly recommended!"

More Customer Online Reviews and Endorsements

SERVPRO of East Cobb’s team of commercial restoration specialists have serviced hundreds of Cobb County businesses over the past 17 years, and are specifically trained to handle commercial large losses. From large logistics centers and storage facilities to locally owned barber shops and beauty salons, SERVPRO of East Cobb has assisted a wide range of customers and got them back up and running quickly and safely. Our restoration technicians hold certifications from the IICRC and undergo rigorous initial franchise training and continued education class to hone their mitigation and restoration skills. If your commercial facility has suffered a water, fire, mold or other type of loss event, call the professionals at SERVPRO of East Cobb. Let us show you why our motto is “Like it never even happened.”

Commercial Damage Restoration

Commercial Fire Damage Restoration

Commercial Mold Remediation

Commercial Storm Damage Cleanup

Disaster Recovery Team

*Visit SERVPROeastcobbga.com/commerdcial-restoration-cleaning for more information on commercial restoration and drying. Or you can click here for information on residential restoration and mitigation.

SERVPRO of East Cobb 2020 Thanksgiving Restoration Newsline Contest

11/2/2020 (Permalink)

SERVPRO of East Cobb's 2020 Thanksgiving Restoration Newsline Read this blog and head on over to SERVPRO of East Cobb's Facebook page for a chance to win a FREE Honey Baked Ham!

SERVPRO of East Cobb would like to announce our 2020 Thanksgiving Restoration Newsline Contest! This contest was created to help educate the Cobb County community on the perils of home fires, and what you can do to help prevent both residential and commercial structure fires. One lucky participant will win a FREE Honey Baked Ham courtesy of SERVPRO of East Cobb.

CONTEST RULES:

  • Comment on the SERVPRO of East Cobb 2020 Thanksgiving Restoration Newline Contest post with the answers to following questions (the post will be pinned to the top of our profile page for your convenience or you can click here for a direct link).
    • What is the leading cause of residential fires?
    • On average, how many structural home fires occur every year?
    • Who can restore your home or business to preloss condition once the fire has been extinguished and smoke has cleared?
  • Tune in for our Facebook Live drawing to see if you’ve won!

2020 Thanksgiving Restoration Newsline

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while friends and family, fire precautions should be top of mind.

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of the property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared. After the first wave of heroes have rescued the property, Let SERVPRO of East Cobb help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer’s peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires:

  • Most home fires and fire casualties result from five causes:
    • Cooking
    • Heating
    • Electrical distribution & lighting equipment
    • Intentional fire setting
    • Smoking materials
  • More than one-quarter (27%) of reported fires occur in homes within the last year.
  • Even worse, 79% of fire-related deaths were caused by home fires.
  • On average, U.S. Fire departments respond to an estimated average of 354,400 home structure fires per year, resulting in $6.9 billion in direct property damage.

If the unthinkable happens and a fire strikes your home or business, give the experts at SERVPRO of East Cobb a call at (770) 424-0400 or visit SERVPROeastcobbga.com for more information. We will help make it “Like it never even happened.”

Using a Portable Fire Extinguisher

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS.

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly.
  • Sweep the nozzle from side-to-side

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your family members and co-workers to do the same. Remember, Extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your home or facility. Refer to the next section of this blog to learn more about the different classes of fire extinguishers and the types of fire each are designed to extinguish.

Choosing the Appropriate Class of Fire Extinguisher

  • Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper, and many plastics.
  • Class B: Used on fires involving flammable liquids, such as grease, gasoline, and oil
  • Class C: Designed for fires involving appliances, tools, or other equipment electronically energized or plugged in.
  • Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found in factories and commercial applications.
  • Class K: Intended for use on fires that involve vegetable oils, animal oils, or fats in cooking appliances. Generally found in commercial kitchens.

*If you’ve enjoyed this blog feel free to check out some of SERVPRO of East Cobb’s Previous Restoration Blogs: ”PASS: Pull, Aim, Squeeze, and Sweep”; “Smoke Alarms Save Cobb County Lives”; “Help SERVPRO of East Cobb Make Cobb County Fire Safe”; “Kitchen Fire Precautions for Your Cobb County Home”; “SERVPRO of East Cobb’s Advance Fire Restoration Process and Equipment"

How to Remove Glued Down Carpeting After a Water Loss

10/9/2020 (Permalink)

SERVPRO's carpet removal process Water damage carpet can start growing mold in as little as 24 hours. If your home suffers water damage call SERVPRO of East Cobb as soon as possible.

So you’ve experienced a water loss in your Cobb County home or business and you are trying to sort out the mess caused by the water damage. Perhaps a toilet supply line leak caused water to spill from your bathroom into other living spaces that happen to have glued down carpeted flooring. When dealing with water damaged glued down carpeting there are a few things to consider. How large of an area is affected? What type of water caused the damage? Has the carpet begun to delaminate? How old is the carpet in question? All these questions must be considered when deciding how to handle a restoration project that includes water damaged glued down carpeting. 

According to IICRC S500 standards if a living space suffers water damage and the carpet shows signs of delamination, has been in contact with grossly contaminated water, or shows signs of microbial growth the carpet most likely needs to be removed and disposed of properly. Removing carpet often requires that the baseboards in the room also be removed and cleaned (if the baseboards were exposed to grossly contaminated water they will need to be replaced and disposed of properly). Removing carpet can be tricky particularly if it is glued down. SERVPRO of East Cobb strongly advises all property owners faced with water damage to their home or business to work with a reputable, licensed, and insured restoration company that they trust to complete any restoration project or repairs to their property.

SERVPRO’s Professional Guide to Removing Glued Down Carpeting

SERVPRO technicians will don appropriate personal protective equipment (PPE) to protect themselves during the restoration project. Cleaning up after a water loss can require a wide array of PPE depending on whether the water contains hazardous materials and the type of materials the water has come in contact with. If the water is grossly contaminated or the materials contain heavy metals or other caustic elements, tyvek coverall, rubber boots, chemical resistant gloves and respirators may be required. For other water losses that have less caustic conditions protective goggles, rubber gloves, and a respirator or dust mask may suffice. SERVPRO of East Cobb’s highest priority is the safety of our technicians and customers alike. Our technicians are specifically trained to deal with dangers one faces when mitigating or restoring a water damaged property. You should never put yourself in harm's way by taking on a restoration project, unless you are properly trained and experienced in the water restoration field. 

Other equipment and supplies needed to remove glued down carpet include professional cleaning products like those found in SERVPRO’s line of proprietary cleaning products (CitraSolvent and Bright-N-Neutral Cleaner), as well as pump sprayers, hand scrapers, squeegees, a buffing or sanding tool, air movers, mop, mop bucket, and carpet removal tools like a carpet puller or electric floor scraper.

How to Remove Glued Down Carpet

Glued Down Carpet Removal

  • Remove glued down carpet using carpet removal tools like a handheld scraping tool, carpet puller, or an electric floor scraper. Be sure to consult the operational manual or owners manual prior to using each piece of equipment to ensure safe operation.
  • If the carpet will not release from the subfloor or other substrate using hand scraping tools, carpet puller, or electric floor scraper apply a professional grade cleaning solvent like SERVPRO’s CitraSolvent to help release carpet from the floor.
    • Make sure to properly ventilate the work area while performing this procedure.
    • Apply professional grade cleaning solvent between the carpet and floor if possible.
    • Saturate the carpet with professional grade cleaning solvent to allow penetration through the carpet backing.
    • Let professional grade cleaning solvent dwell on carpet for 10-15 minutes.
  • Utilize hand scraping tools, carpet puller, or an electric floor scraper to remove remaining carpet.

Removal of Glue from Concrete

  • Using the aforementioned handheld scraper tool or an electric floor scraper, scrape up as much glue and glue particles from the floor as possible. A buffing or sanding tool may also be used to buff or sand away glue residue. 
  • Generously apply the professional grade cleaning solvent to the carpet and concrete. This will loosen the glues hold and help facilitate glue removal.
    • On smaller jobs you can use a brush to work professional grade cleaning solvent into glue that is stuck to the concrete.
    • On Larger jobs you can use a buffing machine with a brush attachment to work professional cleaning solvent into glue that is stuck to the concrete.
  • Allow the professional grade cleaning solvent to dwell for 10-15 minutes. This will help the solvent’s effectiveness and help the glue release from the concrete.
  • Scrub the affected area using hand scrapers, electric floor scraper, or with an abrasive sanding block or buffing tool.
  • Remove any excess liquid and residue using a squeegee or portable water extractor.
  • Repeat as needed until no glue remains adhered to the concrete.
  • *IMPORTANT* Mop the floor with hot water and a professional grade cleaning product like SERVPRO’s Bright-N-Neutral Cleaner to remove any residual adhesives or solvents.
  • Finally rinse the entire affected area by mopping with clean clear water to remove any residual residue left behind by the professional cleaning product.

When water damage happens it can cause a whole host of issues in your home. From damage to your belongings and contents, to structural damage that denies you access to parts of your home that could force you to make adjustments to your living arrangements while the issue is resolved. Water restoration projects are never fun for homeowners to deal with, but choosing the right restoration company to handle your claim can save you tons of headaches and stress. If your home or business suffers water damage call SERVPRO of East Cobb today. We can restore your property quickly, safely, and cost effectively. Let the professionals at SERVPRO of East Cobb ease your burden and take all of the guesswork out of restoring your property.  

SERVPRO of East Cobb is Cobb County’s Preferred Water Restoration Services Provider... Don’t Take Our Word For It....

*If you enjoyed this blog check out some of our previous blogs on water restoration: “Drying and Mitigation of a Three Bedroom House in Marietta, GA”; “Roswell Toilet Leak Lead to Water Damage Throughout Home”; “5 Way Hard Water Can Damage Your Cumberland, GA Home”; “How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues”; “The Best Water Restoration Company in Kennesaw, GA”; “The Science Behind the Drying Process

Importance of Responding Quickly to a Water Loss

10/6/2020 (Permalink)

SERVPRO of East Cobb Emergency Water Restoration and Extraction Services No matter what time day or night, SERVPRO of East Cobb is here to help cleanup water damage in your Cobb County home.

Water can cause severe damage to the materials it saturates. That's why SERVPRO of East Cobb is ready to respond 24/7, 365 days a year.  Water losses can happen at any time and when they do, time is of the essence to prevent further damages. Water spreads quickly and will saturate floors, walls, furniture and many more porous surfaces it comes in contact with. SERVPRO of East Cobb will immediately respond to your loss and extract water to prevent further damages and reduce the cost of restoration. 

Some effects of water are immediate, while other effects can take days or weeks to become noticeable. The extent of damage depends on factors such as how much water is involved, how long the water sits and what type of materials is saturated. Let's take a look at how water can cause damage over time.  

Water Damage within minutes

  • Water migrates throughout your home, saturating the porous materials it touches 
  • Furniture finishes can bleed causing permanent stains on carpet and furniture
  • Family photos, books, and  important documents can become soaked causing bleeding, swelling and warping. 

Water Damages First 24-Hours

  • Drywall starts to breakdown and swelling occurs
  • Furniture swells and cracks, veneer buckles
  • Odors start to occur due to bacteria and mold 
  • Metals start to tarnish 

Water Damages The First Week

  • Doors, jambs, window seals and studs start to swell 
  • Rust and corrosion begins on metal
  • Paint begins to bubble
  • Wood floors start to cup and buckle
  • Water becomes category 3 water which is unsanitary 
  • Microbial growth can set in and spread 

Water Damages Over a Week 

  • Structural safety becomes a concern 
  • Microbial growth and bacteria becomes a concern for occupants
  • Cost increases significantly 

Call SERVPRO of East Cobb for Emergency Service (770) 424-0400


*Check out some of our Water Restoration Pictures previous Water Restoration Projects Before and After Photos: ”Roswell, GA Home Suffers Water Damage - Dining Room & Bar Area”; “Roswell, GA Home Suffers Water Damage - Dining Room & Kitchen”; “Roswell, GA Home Suffers Water Damage - Kitchen”; “Kennesaw Home Toilet Supply Line Leak

Kitchen Fire Precautions for Your Cobb County Home

10/5/2020 (Permalink)

SERVPRO of East Cobb Smoke & Fire Restoration Services SERVPRO of East Cobb professionals are IICRC trained and have the experience and tools to restore even the most fire and soot damaged properties.

Each year, around the holidays, families gather together to celebrate by preparing delicious meals. However, not everyone practices safe cooking habits. According to the National Fire Protection Agency (NFPA), cooking fires are the number one cause of home fires and injuries. The leading cause of fire in the kitchen is unattended cooking. It’s important to be alert to prevent holiday cooking fires.

  • Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
  • Be on alert! If you are sleepy or have consumed alcohol, do not use the stovetop or oven.
  • Keep anything that can catch fire, like oven mitts, wooden utensils, food packaging, or hand towels, away from the stovetop.
  • If you are simmering, baking or roasting food, check it regularly, remain in the kitchen while the food is cooking, and use a timer to remind you that you are cooking.

In the event of a cooking fire or kitchen fire in general, consider the following safety protocols to help you and your family stay safe.

  • Just get out! When you leave, close the door behind you to help contain the flames.
  • Call 9-1-1 or the local emergency number after you get out safely.
  • For an oven fire, turn off the heat and keep the oven door closed.
  • If you try to fight the fire be sure others are getting out and you have a clear path out.
  • Keep a lid nearby when you’re cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.

SERVPRO of East Cobb would like to wish you a safe and happy fall season!

After a home fire many homeowners are at a loss for words and could use some help figuring out what to do next. Their world has been flipped upside down and they could use a shoulder to lean on. SERVPRO of East Cobb is here to be that support network and offer professional advice on how to move forward. We handle fire claims for homeowners on a daily basis and are well versed in the fire restoration process. SERVPRO of East Cobb knows what it takes to make a house a home again. Let SERVPRO of East Cobb help you file your fire claim with your insurance provider. With our experience and know-how, SERVPRO of East Cobb will put your mind at ease and take the uncertainty and turmoil out of the fire recovery process. 

If your home or business has suffered smoke or fire damage give  SERVPRO of East Cobb a call today, or click here and one of our loss coordinators can contact you! 

SERVPRO of East Cobb has been one of the most trusted names in the fire restoration industry for over seventeen years. We’ve earned this status by providing our customers with top notch customer service and by standing behind our work. SERVPRO of East Cobb strives to make each and everyone of our customers happy and will go the extra mile to make sure that we accomplish complete customer satisfaction. We pride ourselves on being faster to any size disaster, and getting the job done right the first time. Let SERVPRO of East Cobb make your home fire or water loss “Like it never even happened.”


*For more Fire Restoration Blogs and Fire Safety Tips take a moment to look at some of our previous blogs: Help Prevent Fire In Your Kennesaw GA Home”; “Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide”; “PASS: Pull, Aim, Squeeze, and Sweep”; “SERVPRO of East Cobb’s Advanced Fire Restoration Process and Equipment”; “Cobb County Fire Claim Scope and Walk Through”; “Cobb County Kitchen Fire Cleanup

Help SERVPRO of East Cobb Make Cobb County Fire Safe

9/24/2020 (Permalink)

Fire Safety Tips and Preparedness If your home or business suffers a fire loss, call SERVPRO of East Cobb. We make fire damage "Like it never even happened."

According to the American Red Cross, you may have as little as two minutes to escape your home in the event that a fire starts. They outline that having an early warning system like a fire alarm in place and practicing a fire escape plan can greatly increase your likelihood of a successful escape and can save lives. The American Red Cross also provide the following “Top Tips for Fire Safety

  • Smoke alarms should be installed on each level of your home, as well as inside each bedroom and outside of all sleeping areas.
  • Smoke alarms should be regularly tested on a monthly basis, and if one or more is found to be inoperable they should be replaced immediately. If the batteries are dead, the batteries should be replaced immediately. Oftentimes when a smoke detector’s battery power is running low the alarm will chirp, chime or otherwise indicate the batteries are running low.
  • All family members could be consulted when developing a fire escape plan and everyone should participate in practice evacuation at least twice a year.
  • If your home ever catches fire, you should get out, stay out and call for help. Never go back inside for anything or anyone.

Learn what you and your family should do if a fire starts in your home

If a fire starts in your home there are several things you should know like how to safely operate a fire extinguisher. You should leave all your things where they are and save yourself, and when escaping or exiting a structure that is on fire close doors behind you if you can safely. This will help slow the fire’s progression. If you live in a building that has multiple floors, never use the elevator to escape, use the stairs. If smoke, heat or flames block your exit routes, stay in the room with the doors closed. Place a wet towel under the door and call 9-1-1 or the fire department. Open a window and wave a brightly colored cloth or if available use a flashlight to signal for help. Smoke rises so when escaping a smoke filled room you should crawl getting as low to the ground as possible to avoid the smoke.

If your clothes catch on fire:

  • Stop...what you’re doing.
  • Drop…to the ground and cover your face if you can.
  • Roll...over and over back and forth until the flames go out (running will only make the fire burn faster).

Once the flames are out, call for medical attention. Insignificant and non-life threatening skin burns can be cooled using running water by flushing the burned area(s) for three to five minutes.

SERVPRO of East Cobb is Here to Help

SERVPRO of East Cobb is locally owned and operated. We are proud to serve the East Cobb, GA, Noonday, GA, Westoak, GA, Kennesaw, GA, Cumberland, GA, Blackwells, GA, Mount Bethel, GA, and Sandy Plains, GA communities. We are a preferred vendor for most major insurance companies like  State Farm, Farmers, Auto Owners, American Family Insurance, Metlife,  and The Hartford. We have long-standing working relationships with our local agents, and help homeowners file an insurance claim when applicable. If your home our business suffers fire damage call SERVPRO of East Cobb at (770) 424-0400 or click here and one of our claims specialists can contact you today. 


For more information on fire safety or related Fire Restoration Blog check out some of the following links: “Did You Know September is National Preparedness Month?”; “PASS: Pull, Aim, Squeeze, and Sweep”; “Smoke Alarms Save Cobb County Lives”; “Cobb County Kitchen Fire Cleanup”; “Cobb County Fire Claim Scope and Walk Through”; “First Hand Account of House Fire Cleanup in Marietta”; “Cobb County Fire Claim Step by Step Walkthrough of Scope”; “Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide”; “Help Prevent Fire In Your Kennesaw GA Home”; “Seven Ways to Prepare Your Kennesaw Home for a Home Fire”; “Smoke Alarms: Life Savers

Commercial Water Restoration of Delta Office Complex

9/24/2020 (Permalink)

Commercial Carpet Water Extraction When water damage strikes your business, don't delay and call SERVPRO of East Cobb right away. We make water damage "Like it never even happened."

On Sunday, September 13th SERVPRO of East Cobb received an after hours call from Delta’s maintenance department notifying us that one of their office buildings was flooding due to a sink supply line. We arrived on site within the hour to extract several inches of standing water. We also completed necessary demolition/mitigation efforts by removing unsalvageable materials like sheetrock, glued down carpeting and cove base. Professional grad air movers and dehumidifiers were then strategically placed to facilitate the drying process. 

Nearly two hours after receiving the initial call from Delta’s maintenance department SERVPRO of East Cobb received a second call from the same facility manager stating that a second building in the same business complex had also experienced a water loss due to a busted sprinkler line. We immediately dispatched a second team of restoration professionals fully equipped with all the necessary drying equipment.

In total, SERVPRO of East Cobb dispatched four crews of highly trained water restoration technicians along with a Project Manager to oversee the mitigation and restoration efforts. Once our restoration professionals were onsite, we were able to stop the water loss source by turning off the water supply lines, extract all of the standing water and document the loss with our proprietary restoration software. Before our restoration team left either facility drying equipment was strategically placed to facilitate the drying of the structure quickly and safely.

H1>Call SERVPRO of East Cobb Today

Experiencing a commercial water loss can be stressful for property manager or facility manager and business could suffer major losses in production or productivity.  If your business suffers a severe to moderate water loss, SERVPRO of East Cobb is here to help 24-hours a day.

SERVPRO of East Cobb Commercial Restoration Process

  • When a commercial water damage happens, the first thing a property manager/facility manager should do is contact SERVPRO of East Cobb. We will immediately dispatch water restoration technicians and a project manager to the place of business to evaluate the water damage and start the restoration process. After an initial inspection, the project manager will lay out the scope of work to the property manager/facility manager and instruct our team of water restoration technicians to start extracting standing water and drying the structure in accordance with IICRC S500 Standards and in line with the custom made action plan for the facility. 
  • Over the course of the next three days our highly trained restoration professionals will monitor and manipulate equipment to facilitate optimal drying (give or take a day or two depending on the size and scope of the water loss). Once the structure is dried to preloss condition the equipment will be removed and the rebuild/reconstruction process can proceed. Typically our construction manager will visit the facility shortly after the initial visit to create a scope of work and estimate to complete the reconstruction and repairs process.
  • SERVPRO of East Cobb has the ability, asset, training and experience to handle commercial water loss claims from start to finish. From the initial drying process, to contents restoration, moving and storage process, to commercial reconstruction and repairs.

Want more content like this blog? Take a look at some of SERVPRO of East Cobb’s related Commercial Restoration Blogs: ”Prepare Your Cobb County Business With an Emergency READY Profile!”; “What Can You Restore Using Ultrasonic Cleaning?”; “Destroy Odors with Deodorization”; “Small Office Commercial Water Loss in Kennesaw GA

*For more information on SERVPRO East Cobb’s Commercial Restoration Services check out our Commercial Restoration Before & After Photos

A Summer Cobb County Will Not Soon Forget

9/17/2020 (Permalink)

24/7 Storm Mitigation, Drying & Restoration If your home or business has been effected by storm damage give SERVPRO of East Cobb a call today. We can make it "Like it never even happened."

Summer of 2020 has brought some pretty severe storms and major weather events throughout the US including hurricanes in the south, tornadoes in the midwest, and even wildfires on the west coast. Add to that, the worldwide pandemic that is COVID-19, and it’s pretty safe to say that nobody is going to miss 2020 when it's gone. Through it all, there has been one company ready to take on the overwhelming circumstances and step up when people and their communities need help...SERVPRO. Whether it SERVPRO’s new Certified: SERVPRO Cleaned program, designed to combat the coronavirus, or Disaster Recovery Teams headed to the gulf to help relief efforts for Hurricane Sally, or fire crews traveling to the west coast to help home and business owners recover after the devastating forest fires...SERVPRO is here to help!

One of the most rewarding aspects of SERVPRO answering calls to mitigate fires, extract flood waters, and provide home and business owners relief when things seem darkest, is that these efforts were primarily executed by people that live in these communities. SERVPRO franchise owners typically live within the communities they serve and have a vested interest in seeing their community recover after major storm damage. They could literally live right next door to a customer and genuinely care about their well being. SERVPRO of East Cobb is a prime example of this business model and is a firm supporter of Cobb County and the surrounding areas. If your home suffers storm damage call the professionals that have proudly served the Cobb County community for nearly a decade...SERVPRO of East Cobb. 

SERVPRO of East Cobb is the Best Choice for Storm Damage Cleanup for Your Cobb County Home or Business

We are Faster to Any Size Disaster

SERVPRO of East Cobb holds ourselves to the highest standards, and we pride ourselves on being faster to any size disaster. We know when storm damage or water losses happen, time can be of the essence. That’s why we have developed service response guidelines that govern how we address each and every restoration project we take on. 

SERVPRO of East Cobb’s Service Response Guidelines: 

  • 1 HOUR – Within one hour of notice of loss, one of SERVPRO of East Cobb’s loss coordinators will contact you to arrange for service.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of East Cobb strives for greatness and averages less than a two hour turn-around-time when responding to emergency storm, water, or fire service requests.

  • 4 HOURS – Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary).
  • 8 HOURS – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

We are Highly Trained Storm Damage Restoration & Drying Specialists

SERVPRO of East Cobb’s restoration specialists and technicians undergo a rigorous training and certification process as well as an extensive background check. We believe the best way to invest in our business is by investing in our people, that’s why SERVPRO of East Cobb only fields the most reputable, highly trained, experienced, and trustworthy water and storm damage restoration specialists in the Atlanta metro area. Our technicians hold IICRC certifications in both Water Damage Restoration Technician (WDRT) and Applied Structural Drying Technicians (ASDT). All technicians also participate in SERVPRO’s proprietary Continuing Education Classes that cover fire restoration, water restoration, mold mitigation and carpet & upholstery cleaning. 

We are Locally Owned and Have National Storm Relief Resources

With over 1,700 franchises nationwide, SERVPRO of East Cobb has the assets, equipment, personnel, and expertise to take on any size disaster quickly, safely, efficiently and effectively. Our network of other locally owned SERVPRO franchise lends SERVPRO of East Cobb a massive advantage over other locally owned restoration companies that may or may not have a support network at all. SERVPRO is the nation's leading storm restoration service provider.

SERVPRO of East Cobb is Cobb County’s Preferred Storm Restoration Services Provider... Don’t Take Our Word For It....

  • Over 100 Positive Reviews Across Different Online Platforms
  • Nearly Perfect Google Review score

Did You Know September is National Preparedness Month?

9/8/2020 (Permalink)

Fire Cleanup, Restoration, & Construction If your home has been damaged due to a fire loss, call SERVPRO of East Cobb. We are the pros that make fire damage "Like it never even happened."

This year for National Preparedness month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared.

Smoke Alarms are Life Savers

According to the National Fire Protection Association (NFPA), fire alarms and smoke detectors save lives when properly installed and maintained.  In residential settings, smoke alarms should be on every level of the home including the basement and in every bedroom. In commercial settings or in office spaces, please confer with your local fire marshal to insure your business or commercial property is in compliance with local and state requirements.
Smoke alarms should be tested monthly using the test button or in accordance with the manufacturer's guidelines. Smoke alarms with non-replaceable batteries need to be completely replaced every ten years unless otherwise noted by the manufacturer. Alarms that utilize batteries should have the batteries replaced every year, and the unit itself should be replaced ten years from the manufacture date. Chirping alarms often signal a low battery and proper steps should be taken to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm without first securing a suitable replacement fire alarm or smoke detector. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA). Some larger commercial facilities have hard wired or wireless smoke alarms which give the added benefit of not needing to be tested as often, and some can even activate alarms throughout the entire building if smoke is detected in just one area. (NFPA). 

If you need help installing, testing, or changing batteries in your smoke alarms, contact the Cobb County Fire Department, an electrician, or the American Red Cross. Be sure your home or business has a fire emergency plan in place and conducts regular fire drills. For more information on Emergency Preparedness, contact SERVPRO of East Cobb

September Preparedness Tips: 

Make & Practice Your Plan

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during, and after an incident? Do you have an emergency supply kit?

Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed, such as the FEMA app.

Learn Life Saving Skills

Do you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life saving skills could mean life or death in an emergency situation for you, your family or your neighbors.

Check Your Insurance Coverage

Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Evaluate which hazards are relevant to your area and obtain the appropriate insurance for your home, business, or other property and become familiar with your coverage.

Save for an Emergency

Are you prepared financially in case of a disaster? Does your family have an emergency fund for unexpected expenses after a flood or fire? Check our FEMA’s Emergency Financial First Aid Kit (EFFAK) for an in-depth document to help you identify and compile important documents and account information all in one spot. Just search “EFFAK” on fema.gov for the free PDF.

Whether it's a flood, wildfire, or extreme winter weather, we must ensure our families, businesses, places of worship and neighborhoods are prepared. Contact SERVPRO of East Cobb to find out how we can help make it “Like it never even happened,” if disaster strikes in your life.

Portable fire Extinguishers can be life and property saving tools when used correctly. In order to operate an extinguisher, the NFPA suggests remembering the following acronym PASS.

  • Pull the pin while pointing the nozzle away from yourself and release the locking mechanism
  • Aim low by pointing the extinguisher nozzle at the base of the fire.
  • Squeeze the lever slowly and evenly.
  • Sweep the nozzle from side-to-side

*Remember to read the instructions on the fire extinguisher and become familiar with your particular model fire extinguisher before a fire breaks out. Fire extinguishers have limitations so be aware of all safety precautions and ensure that you have the proper type of extinguisher for your facility. To find more information on choosing the appropriate class of fire extinguisher, please visit the NFPA website nfpa.org.

Fire Damage Cleanup Advice:

These fire restoration tips and advice will assist you in taking helpful first steps and actions until the professionals from SERVPRO of East Cobb arrive. Follow these dos and don’ts to help reduce damage and increase the chances of a successful fire restoration project.

Fire Damage Cleanup DOs:

Do...limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking particles to other areas of the home or business.

Do...keep your hands clean. Soot on your hands can further soil upholstery, walls, and furniture.

Do...empty the freezer and refrigerator completely and prop doors open to help prevent odor, if electricity is off.

Do...wipe soot from metal faucets, fixtures, trim, and appliances in kitchen and/or bathroom(s).

Do...pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures during winter months.

Do...Remove soot particles from plants with a damp cloth.

Do...Change HVAC filter, but leave the unit turned off until trained professionals can inspect the system.

Do...tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Fire Damage Cleanup DON’Ts:

Don’t...attempt to wash any walls or painted surfaces without first contacting trained fire restoration professionals like those found at SERVPRO of East Cobb.

Don’t...attempt to shampoo carpets, rugs, or upholstered furniture without first contacting trained fire restoration professionals like those found at SERVPRO of East Cobb.

Don’t...attempt to clean any electrical appliances (such as TVs, radios, computers, etc) that may have been close to the fire, exposed to high heat, or water used to extinguish the fire without first consulting an authorized repair service like those found at SERVPRO of East Cobb.

Don’t...consume any food or beverages that may have been stored close to the fire, exposed to heat, or water used to extinguish the fire. They may have been contaminated, and are not safe for consumption.

Don’t...turn on ceiling fixtures if the ceiling is wet or has been damaged by the fire. The wiring may be wet or damaged and cause electrical shock or shorts. Air movement can also cause secondary damage to your property.

Don’t…send garments to the dry cleaner. Improper cleaning may set smoke odors in some types of fabrics.


For more information on fire safety and fire restoration check out some of our previous Fire Restoration Blogs: “Help Prevent Fire In Your Kennesaw GA Home”; “Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide”; “PASS: Pull, Aim, Squeeze, and Sweep”; “SERVPRO of East Cobb’s Advanced Fire Restoration Process and Equipment”; “Cobb County Fire Claim Scope and Walk Through”; “Cobb County Kitchen Fire Cleanup

SERVPRO of East Cobb’s Advance Fire Restoration Process and Equipment

8/4/2020 (Permalink)

SERVPRO of East Cobb 24/7 fire restoration services Once the flames have been extinguished, SERVPRO of East Cobb is here to help you and your family recover after a home fire loss.

Even a small fire in your home can cause major upheaval and discomfort to you and your family, or possibly even your business. Smoke and soot damage can be quite invasive and off putting if not cleaned and treated quickly and thoroughly by a trained professional. No matter what size fire disaster your home or business faces, SERVPRO of East Cobb is here to help 24-hours a day, everyday. We are highly trained fire restoration specialists proudly serving Cobb County and the surrounding local areas for nearly 20 years. SERVPRO is a preferred vendor for most major insurance companies. We work hand in hand with Insurance companies like State Farm, American Family Insurance, Metlife, Farmers, and The Hartford to make sure that all steps are taken, to get your home back to normal. We also have a great working relationship with our local insurance adjuster and claims agents.

Left a pot on the stove for too long, causing smoke damage to your kitchen and dining room? Call SERVPRO of East Cobb. We have fire cleanup specialists that can make it “Like it never even happened.” Accidentally leave a barbecue grill unattended causing fire damage to your homes siding and need someone to secure and repair your property? Call SERVPRO of East Cobb. We have technicians available 24/7 for emergency boardup and fire restoration. Experienced an electrical fire that damaged several rooms and multiple levels of your home? Call SERVPRO of East Cobb. We have the experience, training and infrastructure to oversee the complete remodel and repair any structural damage that may have occurred. 

  • Dry Clean Soot Sponges - SERVPRO’s dry cleaning sponge is made of natural rubber.  It safely scoops up and absorbs soot and dirt into their pores. Because of the soft surface, dry cleaning sponges are ideal for removing soot and smoke from walls, ceilings, and acoustic tiles. Technicians will use extension poles with dry clean sponges attached to clean the ceiling, since debris will drop down first. We then move to the walls, again beginning at the top and working to the bottom using straight, parallel strokes that overlap slightly. The sponge is also ideal for picking up dust and dirt from areas that cannot be cleaned by water or solvents. 
  • HEPA Vacuums - HEPA (High-Efficieny Particulate Air) vacuums are different from conventional vacuums because they utilitze filters that are capable of trapping micron-sized particles (extremely small particles so small the naked eye can not see them). SERVPRO’s HEPA vacuum systems remove and trap 99.97% of all particles larger than 0.3 microns. 
  • HEPA Air Scrubbers - HEPA air scrubbers are highly efficient air filtration devices and versatile. SERVPRO utilities The DefendAir HEPA 500 combines advanced clean air performance with the flexible features to help make improving indoor air quality easier. This multi-stage HEPA filtration unit delivers maximum performance for air scrubbing, negative air applications, or smoke and odor removal. 
  • SERVPRO Proprietary Professional Cleaning Products - Over the past 50 years SERVPRO has developed numerous proprietary professional cleaning products that are tailored to the restoration industry and have a proven track record of safe and effective use in fire, water and mold restoration applications. Technicians are trained and well versed in the application and uses these professional restoration products and will use them to restore your property to preloss condition.
  • Ultrasonic Cleaning Equipment and Technology - Ultrasonic cleaning is a technique that utilizes several different specialized pieces of cleaning equipment that results in highly effective and efficient cleaning. The magic behind ultrasonic cleaning is in the cavitational bubbles. Bubbles created through cavitation are just empty space. As a result, these bubbles collapse, or implode, almost as fast as they are created. In our machines, this happens millions of times per second. This constant implosion produces tremendous vacuum energy in the form of heat and pressure. It’s this combination of heat and pressure which gives ultrasonic cleaning its cleaning capability and power. Ultrasonic cleaning techniques can be used on a wide range of materials and items like window blinds, electronics, medical equipment, precious metals in jewelry, textiles commonly found in content restoration projects.  
  • Advance Water Extraction and Drying Equipment - SERVPRO of East cobb specialize in water damage restoration, the cornerstone of our business. Water restoration and fire restoration go hand in hand sense water is often used to extinguish fires. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.

Have questions about fire, smoke and soot damage cleanup? Call SERVPRO of East Cobb at (770) 424-0400 today!

While no two fire restoration projects are exactly the same, SERVPRO of East Cobb has developed a seven step process that will ensure your property is restored to preloss condition quickly, safely and in accordance with IICRC standards. 

Step 1: Emergency Contact

The restoration process starts when you, our customer, calling SERVPRO of East Cobb. Our job file coordinator will ask several questions regarding the fire damage event which will help us respond quickly with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We will inspect the property for safety concerns and mitigate any risks to your property and our employees, then carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action and allows us to put together a scope of work and estimate for your particular fire restoration project. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage often compromises walls, windows, and even the roof. To restore security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs to protect your property. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins once the property has been deemed safe to enter and the property is secured. SERVPRO will remove the majority of the water using water extraction tools like high flow rate submersible pumps, sump pumps, high powered truck mounted vacuum systems, commercial portable wet vacuums. We then use dehumidifiers, air movers and an array of IICRC approved drying techniques to remove the remaining water and complete the drying process quickly and safely. 

Step 5: Removal of Smoke and Soot from All Surfaces

SERVPRO of East Cobb also has a host of specialized equipment and techniques at our disposal to remove smoke and soot from ceilings, walls, and other surfaces. Removing any remnants of fire damage and removing smoke odors, not just covering them up (Covering up odors often results in the offending smell returning once the masking agent loses its potency).  

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step in getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. Leave fire restoration to the pros at SERVPRO of East Cobb and let us take the uncertainty and headache out of restoring your home after a fire loss.

SERVPRO of East Cobb’s number one goal is returning fire damaged areas and items to preloss condition, doing all we can to make it “Like it never even happened.” We are dedicated to restoring both the property and the lives of the customers we help. Like it was never dirty, like it never overflowed, like it never caught fire, like it never spilled, like it never smoldered–whatever the case, with SERVPRO of East Cobb our goal is to make it “Like it never even happened.”

Want to know what Cobb County customers think about SERVPRO of East Cobb? Take a look at our 60+ Google Reviews


If you would like more information on Fire Restoration check out some of our previous Fire Restoration Blogs:”Cobb County Fire Claim Scope and Walk Through”; ”First Hand Account of House Fire Cleanup in Marietta”; ”Cobb County Kitchen Fire Cleanup“; “PASS: Pull, Aim, Squeeze, and Sweep”; “Smoke Alarms Save Cobb County Lives

How to File a Flood or Water Damage Insurance Claim in Marietta or Kennesaw, GA

7/23/2020 (Permalink)

SERVPRO vehicles ready to be dispatched to mitigate and restore storm damgage Storms damage happens, when it does call SERVPRO of East Cobb. We can mitigate, dry and restore your property quickly and safely.

SERVPRO of East Cobb knows that you have many choices when it comes to water restoration companies in the Marietta, Kennesaw, and greater Cobb County area. We would like to thank you for choosing SERVPRO of East Cobb and trusting us to restore your home or business. Being trusted to restore your property is a big responsibility and one that we do not take lightly. Our goal is to mitigate and restore your property to preloss condition, making storm damage seem “Like it never even happened.” SERVPRO of East Cobb both acknowledges and accepts this responsibility, promising to always have our customers best interest at heart. When you choose SERVPRO of East Cobb can rest easy knowing that you have the best in the business taking care of your property.

Customers often have many questions about how to move forward with a water claim. Most have never experienced storm damage before and can be a bit distraught due to the uncertainty of the situation. SERVPRO of East Cobb will put your worries to rest because we are never more than a phone call away. If you are looking for some direction on how to file a flood insurance or water claim, the good people over at the Federal Emergency Management Agency (FEMA) have a great 5 Step Process to Filing a Flood Insurance Claim. You can also call one of our friendly restoration job coordinators at (770) 424-0400 and they can help walk you through filing a claim or have one of our restoration specialists contact you by filling out this short contact submission form

Below is a brief synopsis of their process:

Step 1 - Call Your Insurance Agent

When it is safe, gather your insurance information. Give your insurance company a call to notify them of the loss so that coverage can be determined.

Step 2 - Take Photos

Once your home or business is determined to be safe you can return to document the damage by taking pictures or video footage of the damage.

Step 3 - Begin Cleanup

Remove water damaged items but keep items like flooring and curtains so that they can be assessed by your insurance company or adjuster.

Step 4 - Meet With Your Adjuster

Your insurance company will assign an insurance adjuster to your claim and you will need to meet with them to discuss your claim. Your adjuster will also provide you with an estimate of the damages.

Step 5 - Receive Final Payment

Once the inspection of your property is completed by the adjuster you will receive a full report on your claim and a check to cover the allotted damages and repairs to return your property to pre loss conditions. 

Here’s a Better Option!

Step 1: Call SERVPRO of East Cobb (770) 424-0400.

Step 2: Step back and let SERVPRO of East Cobb take care of all the heavy lifting and make it “Like it never even happened." Our team of professional restoration specialists will document your loss using our moisture mapping systems and restore your property to pre loss condition. SERVPRO of East Cobb will provide estimates and drying documentation, like photos and moisture readings, to both the home or business owner and your adjuster. SERVPRO of East Cobb’s goal is to make this process as easy as possible for our customers. 

We are on call 24/7 and always ready for any size disaster. In most cases, we can be at your door within an hour. Because we are pre-approved or preferred service providers for most major insurance companies SERVPRO of East Cobb can even help you file your claim. This stream lines the entire restoration process and allows us to get you back into your home or business quickly.

Need additional information? Take a look as some of our related Storm Restoration Blogs: “SERVPRO of East Cobb is a Preferred Service Provider for Storm Restoration in Cobb County”; “What To Do If Your Smyrna, GA Home Experiences a Flash Flood”; “Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood”; “Storm and Flood Damage Repair in Kennesaw and Marietta, GA

Check out some of our previous Storm Restoration Projects: “Water Damaged Hardwood Floors in Kennesaw, GA”; “Rain Water From Hole in Roof”; “Tree on Roof”; “Flooded Hallway in Cobb County Home”; “Flooded Entryway to Home”; “Flooded Kitchen and Stairwell”; “Living Room That Required Total Removal of Flooring

What About the Water You Don't See?

7/23/2020 (Permalink)

flooded city streets SERVPRO of East Cobb is faster to any size disaster and is here to help 24-hrs a day 7 days week. Call us today for water restoration services!

There’s no such thing as a small disaster, especially when a small leak now could blossom into a big claim later. Unseen water can soak through walls, seep through carpet and pool on subfloors, causing major problems over time. When water damage happens, you need help fast. No matter what time of day or night, contact SERVPRO of East Cobb to begin emergency mitigation. Emergency mitigation means under normal circumstances, SERVPRO of East Cobb professionals can be on-site with two hours to begin drying your building and restoring contents. The faster the water is removed the less chance of serious damage to your facility. 

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly future repairs is to handle every water problem as a real threat to your property. SERVPRO of East Cobb has the equipment, training, and experience to find and dry unseen water, before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.

When time matters, technology and equipment must be counted on to perform. SERVPRO of East Cobb will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by our highly trained technicians.

Moisture Sensors are used to detect moisture in carpets, baseboards, walls and other building materials.

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO of East Cobb professionals to monitor the drying process.

Thermohygrometers measure temperature and relative humidity. When armed with this information SERVPRO of East Cobb technicians can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.

Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

Thermal Foggers dispense solvent based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach.

The bottom line? The professionals at SERVPRO of East Cobb have the training and equipment to make it “Like it never even happened.” 

SERVPRO of East Cobb professionals are trained and understand how to manage the drying process. By utilizing state-of-the-art equipment and the latest technology, your structure will be quickly and thoroughly dried, which help prevent secondary water damage. SERVPRO will remove moisture and any contaminants by disinfecting and deodorizing to safely clean and dry your building and contents. Help ensure the value of your property by calling SERVPRO of East Cobb today. As the #1 choice in cleanup and restoration, we stand on over 17 years of experience and expertise to help ensure your home or business is taken care of quickly and safely.

Defense Against Mold Growth:

Prompt mitigation is vital to avoid mold growth, which can be visible in as little as 24 or 48 hours under certain conditions. Here are some tips on preventing mold growth:

  • Keep the humidity between 30 to 60 percent.
  • Provide for proper drainage away from building foundations.
  • Regularly inspect plumbing and appliances for leaks.
  • Keep gutters and drains clear of debris.
  • Inspect the roof, windows and other areas where water might enter the building and perform necessary maintenance.
  • Respond to all water instructions immediately.
  • Contact SERVPRO of East Cobb for assistance after a water damage or if you discover mold.

If you enjoyed this blog here are a few related Water Restoration Blogs: “Drying and Mitigation of a Three Bedroom House in Marietta, GA”; “Roswell Toilet Leak Lead to Water Damage Throughout Home”; “5 Way Hard Water Can Damage Your Cumberland, GA Home”; “How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues”; “The Best Water Restoration Company in Kennesaw, GA”; “The Science Behind the Drying Process

Frequently Asked Questions About the Certified: SERVPRO Cleaned Program

6/15/2020 (Permalink)

CSC table top info sheet SERVPRO of East Cobb is here to help business owners reopen their business and help keep employees and customer safe during these trying times.

The world has changed what it means to be clean, so let customers and employees know that SERVPRO of East Cobb, Georgia’s best choice in cleanup and restoration, has sanitized, disinfected and treated highly touchable surfaces at your business. SERVPRO of East Cobb wants you to feel comfortable in your place of business. That’s why the nation’s #1 choice in water restoration, can now provide you with proactive cleanings, a higher cleaning standard for the recent trying times everyone is adjusting to. Look for the Certified: SERVPRO Cleaned seal outside all participating locations, and you can rest at ease knowing the facility has been cleaned, disinfected and sanitized by the best in the business. For more details, visit www.SERVPROeastcobbga.com/contact/contactus

The Certified: SERVPRO Cleaned (CSC) program is designed to provide our communities with a way to know that a structure has been cleaned, sanitized and disinfected to minimize harmful pathogens. If a structure is sanitized and disinfected as part of the CSC program, a window decal shield will be left at the structure as well as a separate window decal which should be dated by the franchise to let everyone know when it was last sanitized and disinfected. This can be scheduled as a one time or a recurring service. 

Here is a list of frequently asked questions about the CSC program:

  • What is Certified: SERVPRO Cleaned? 
    • Certified: SERVPRO Cleaned is a proactive viral pathogen cleaning process that SERVPRO franchises nationwide are beginning to offer to our commercial and residential clients. 
  • Can you explain the process of proactive cleaning?
  • How often do I need cleaning performed?
    • That will vary by location, foot traffic, and activity of occupants. We can set up a recurring cleaning schedule to fit the needs of any location.
  • When can you perform these services?
    • Our Certified: SERVPRO Cleaned crews are available 24/7. Our job file coordinator will ask you for some basic information and can schedule a time that is convenient for you and fits your schedule.
  • How much does proactive cleaning cost?
    • Our pricing for proactive viral pathogen cleaning is based on square footage. For a quotable price, we can schedule one of our Certified: SERVPRO Cleaned crews to visit your location and create an accurate estimate.
  • What type of cleaning products are you using?
    • We only use EPA registered disinfectants for proactive pathogen cleaning.
  • How long is a proactive cleaning effective?
    • After a structure is Certified: SERVPRO Cleaned, maintaining that level of clean is dependent on occupants in the structure and how closely they follow health and safety protocols. We can schedule a recurring cleaning regimen to ensure that your location maintains that level of clean going forward.
  • What are your safety protocols?
    • Our Certified: SERVPRO Cleaned crews follow all safety protocols and social distancing guidelines dictated by local, state, and federal guidelines to ensure the health and safety of all involved individuals.
  • How long will it take to perform the proactive cleaning?
    • Service time varies on size and complexity of the structure. We can dispatch one of our Certified: SERVPRO Cleaned crews to your location. Once on site, they will be able give you a better sense of how long it will take to perform the cleaning.
  • Is there anything I should do in between scheduled Certified: SERVPRO Cleanings?
    • Continue with your regular janitorial services. If you would like, we can change your recurring schedule to better accommodate your unique needs or can change the frequency of cleanings.
  • Is it safe to be in the structure when it is being cleaned?
    • We recommend that the structure is empty when we perform the cleaning.
  • How long do I have to wait to return to the structure?
    • Our EPA registered disinfectants have a dwell time of about 10-15 minutes. After that dwell time, it is completely safe to reenter the structure.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning standard, Certified: SERVPRO Cleaned. Beyond the standard cleaning protocols we know your business is implementing, take an additional step to make sure all your locations have received a higher cleaning standard with the Certified: SERVPRO Cleaned program. Show employees and customers you've chosen the highest level of cleaning. Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service, designed just for your business. For details and registration, CLICK HERE

*The CSC program is also available for residential service

Check out some of our previous blogs about the Certified: SERVPRO Cleaned (CSC) program: "SERVPRO of East Cobb Can Help You Reopen Your Business Safely"; "Certified: SERVPRO Cleaned - a defensive cleaning program"; "SERVPRO of East Cobb is Here to Help During This Time of Need"

SERVPRO of East Cobb is a Preferred Service Provider for Storm Restoration in Cobb County

6/9/2020 (Permalink)

storm clouds over customer's home If you experience storm damage or need help recovering after a natural disaster, SERVPRO of East Cobb is here to help. You can call us 24-hours a day!

Heavy thunderstorms, lightning, snow with ice, floods, tornadoes and hurricanes can all bring storm damage to your home or business in ways no one can be fully prepared for. Whether a tree, that you have been meaning to cut down for years falls on your home. Shattering glass and wreaking havoc throughout several rooms of your home. A single limb with ice building up on it that can’t take any more weight from the winter ice storm and crashing down on your roof; SERVPRO of East Cobb can handle cleanup, from top to bottom. Our homes are supposed to be where we feel most safe. So when these unforeseen disasters happen, don’t go it alone! Contact SERVPRO of East Cobb

Here at SERVPRO of East Cobb, it is our goal to be your “one stop shop” in a time of need. We can provide homeowners with emergency roof tarping and board-up services, all hours of the day or night. We also have a team of qualified technicians and customer service representatives to help guide you, every step of the way, through the claim process and answer any questions that you may have.  

Since natural disasters commonly,unexpectedly occur, it’s important to be prepared before they happen. Heavy thunderstorms, floods, tornadoes and hurricanes, often cause major damages to a building’s exterior and interior. These natural disasters can result in unsafe structures and an expensive mitigation and repair bill. Rest assured, making one call to SERVPRO of East Cobb we will make it “Like it never even happened.” SERVPRO of East Cobb works hand in hand with Insurance companies like State FarmAmerican Family InsuranceMetlife, Farmers, and The Hartford. to make sure that all steps are taken, to get your home back to normal. We also have a great working relationship with our local insurance adjuster and claims agents.

Mother nature can really cause some damage! Most roof damage is due to a weather-related event, from hail and high winds, to trees or other structures. After a storm is over, be sure to have a professional check the severity of the damage, don’t be fooled into getting on your roof. Call SERVPRO of East Cobb, one of our trained customer service representatives will dispatch a technician, to your home, to inspect the damage.  We offer various emergency services, such as tarping and board-up and tree removal.    

Once we determine what services need to be performed, with homeowner approval.  If the interior of the home has been damaged as well, we will assess the severity and place the necessary equipment, such as dehumidifiers, air movers and fans, as well as extract any water that is in the home.  SERVPRO of East Cobb is also equipped to perform any demolition, if required, to any areas that cannot safely be dried. We are IICRC certified, you can feel secure in our knowledge and expertise.  

The next step, after the mitigation process is successfully completed, is to get your home back to its preloss condition. SERVPRO of East Cobb, has expertly skilled project managers ready to get the rebuild started.  

Regardless of what caused the damage to your home, SERVPRO of East Cobb has the knowledge and expertise to get you back “Like it never even happened.” Call us today! (770) 424-0400

What To Do and What Not To Do After Storm Damage

What to do after a home flood? Mopping and blotting are good ways to remove excess standing water and saturated materials. Wood furniture can be wiped down to remove excess water, be sure to remove tabletop items like lamps and pictures, so the surface can be wiped down thoroughly. Aluminum foil or wood blocks can be placed between furniture legs and wet carpeting, and wet upholstery and cushions should be removed and propped up to allow them to air dry. Your air conditioner can be turned up to the maximum to help circulate air and help dry your property during the summer or warmer months. Painting, sculptures, and other artwork should be removed and stored in a safe, dry place. Colored rugs should be removed from wet carpeting to prevent leaching and staining. Any loose items on the floor should be gathered and stored in a safe dry place as well.

What not to do after a house flood? Do not use your household vacuum to suck up water, unless it is specifically rated to handle wet vacuuming. Electrocution and damage can result from using a household vacuum to remove water from carpets, upholstery or other saturated surfaces. TV and other household appliances are also electrocution hazards and should not be turned on. When safe, unplug or remove the power source of electronic devices that have been exposed to moisture. Wet ceilings pose both electrical and fall hazards. Do not turn on ceiling fans or lighting fixtures in rooms that have ceiling water damage and stay out of rooms with sagging ceilings. Do not leave colored items like books and magazines in contact with wet carpet, hardwoods, or other flooring, as they may stain the surface they are sitting on. Furs and other leather goods should be hung up to allow them to dry while other fabrics can be left laying flat  and allowed to dry. Do not leave wet fabrics in place because mold and mildew can result.

Contents Restoration Services Overview

Storm damage can be devastating to homes and businesses and SERVPRO of East Cobb is here to help. We specialize in restoring homes and businesses’s contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents, to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to additional cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Spray and Wipe -Effective for items that can’t withstand cleaning.

Move-Out/Pack-Out Services Overview

Homes and businesses that have been damaged by storm or other water events often require extensive restoration or cleaning. SERVPRO of East Cobb can conduct an organized, efficient, and safe move-out of the affected area. A move-out will provide several benefits, including protecting items from potential damage, protecting contents from further on-site damage, and a quicker remodeling process. When the restoration portion of the claim is completed, SERVPRO of East Cobb will work with you to coordinate the move-in according to your individual wishes and needs. The services offered upon move-in may depend on your insurance coverage.

Contents Claim Inventory Services

When a storm event happens, the damage can make your stress levels go through the roof and often make you feel overwhelmed. We can help ease your stress and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate manifest of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service Five Major Features:

  •  Pre-loss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

Locally Owned Company with National Storm Resources

We live and work in this community, and we might even be neighbors! As a locally owned and operated business, SERVPRO of East Cobb is close by and ready to respond to storm and disaster events in the Atlanta Metro area. We are proud to be active members in the Marietta and Kennesaw communities and want to do our part to make these communities the best they can be. We are proud to serve Kennesaw, GAWestoak, GAMount Bethel, GABlackwells, GA, and Cumberland, GA communities.

Check our some of our Storm Restoration Before & After Photos: "Tree on Roof"; "Flooded Hallway in Cobb County Home"; "Flooded Entryway to Home"; "Flooded Kitchen and Stairwell"

*If you enjoyed this blog take a moment to look over our related storm restoration blogs: "What To Do If Your Smyrna, GA Home Experiences a Flash Flood"; "Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood"; "Storm and Flood Damage Repair in Kennesaw and Marietta, GA"; "Be Alert for Summer Radio Weather Advisories in Cobb County"; "Call the Cleanup Team that is Faster to Any Size Disaster"; "After the Storm Passes Call SERVPRO of East Cobb"

Drying and Mitigation of a Three Bedroom House in Marietta, GA

6/9/2020 (Permalink)

water damage glue down flooring If you suffer water damage call SERVPRO of East Cobb at (770)424-0400. We are available for emergency services 24-hours a day, every day!

SERVPRO has become the name that homeowners know and trust for water restoration, mitigation, and drying services nationwide. SERVPRO of East Cobb is proud to serve the Cobb County community and is available 24-hours a day, even during major holidays. We make it our priority to help Marietta and Kennesaw homeowners recover after disaster strikes. SERVPRO is a preferred vendor for most major insurance companies like State Farm, Farmers, Auto Owners and The Hartford as well as a great working relationship with our local insurance agencies. We adhere to strict industry standards put forth by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and use Xactimate guidelines for flat rate fixed pricing which ensures that our estimates also adhere to industry standards (Xactimate is the computer program insurance companies use to price restoration and mitigation services). If you’ve suffered water or storm damage call SERVPRO of East Cobb today! 

*The following is a summary of the services SERVPRO of East Cobb performed for this Marietta, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of East Cobb to share their experience working with us, and for that we are very thankful.

Late one evening early this year, SERVPRO of East Cobb received an emergency water restoration service call from a customer in the Hidden Creek subdivision in Marietta, GA. The vinyl sided home consisted of three levels (upstairs, main level, and a finished basement) and was built in the late 1980’s. The homeowner explained that there were several inches of standing water in their finished basement and that they needed help ASAP. SERVPRO’s highly trained team jumped into action. Our 24-hour call center took down the homeowners information, details about the water loss and dispatched four water restoration technicians immediately to the homeowners address. The four SERVPRO of East Cobb restoration technicians arrived on-site in less than an hour and helped the homeowner turn off the water supply line to their leaking water heater. They assessed the affected areas for safety concerns and began documenting the damage for the homeowner’s insurance company to help facilitate filing a home insurance claim. After extracting the standing water from the affected areas, our restoration professionals assessed the affected areas and contents of the areas, for cost-effective restoration. Items deemed more cost effective to remove were properly disposed of and both restorable contents and contaminated areas were dried to IICRC S500 Standards and sanitized using Sporicidin Disinfectant Solution (an antimicrobial professional cleaning product). Over the course of four days a total of 23 Phoenix AirMax air mover and two Dry-Eaz Evolution LGR dehumidifiers were strategically placed in affected areas to dry the structure of the home, and a single Dry-Eaz HEPA 500 air scrubber was used to remove water related odors caused by moisture in the basement and filter out particulate matter in the air introduced during the demolition phase. Contents of the rooms were carefully inspected for water damage, documented by photograph, and boxed up. They were then either taken to our 10,000 sq. ft. restoration and storage facility for cleaning or they were cleaned and stored on-site. 

Bathroom: The bathroom measured seven feet by five feet with a seven foot ceiling. Heavy water extraction was required of the 21 sq. ft. bathroom. Glued down carpet covered the entire floor of the bathroom and was 100% affected by class 2 grey water which meant it would have to be removed, bagged and disposed of properly. The sink, vanity, and counter-top in the bathroom were temporarily removed for cleaning/sanitization and stored on site for re-installation by SERVPRO’s construction team. Holes were drilled at the base of the drywall in the bathroom to allow airflow and to facilitate the drying process. This is called cavity drying, and is less invasive and much easier, quicker, and economical to repair than removing the drywall all together. Twenty-four linear feet of baseboards were also removed during the mitigation phase. The entire affected area was sanitized and cleaned using Sporicidin which also prevents future mold growth. Two AirMax air movers were strategically placed to safely and efficiently dry the bathroom to preloss condition over the course of the next four days. 

Bonus Room: The bonus room measured seventeen feet by thirty-one feet with a seven foot ceiling. Heavy water extraction was performed on the affected carpeted area, totaling 342 sq ft using SERVPRO’s high powered truck mounted water extraction vacuums. The flooring in the room was glued down carpet, which was about 60% affected by class 2 grey water, totaling 343 sq. ft of affected flooring material to be removed, bagged, and disposed of properly. Some of the baseboards, drywall, and insulation were also removed due to contact with grey water, totaling about forty linear feet of baseboards, twenty-four square feet of insulation, and twenty-four square feet of drywall. A sink located in a counter-top bar that measured sixteen linear feet, was detached to facilitate drying and was re-installed by our construction team once clean and sanitized and the mitigation and drying phases were completed. Contents of the rooms were carefully inspected for water damage, documented by photograph, boxed up, and either taken to our 10,000 sq. ft. restoration and storage facility for cleaning or cleaned and stored on-site. Antimicrobial agents were applied to all affected surfaces and used to clean/sanitize the affected area, before nine AirMax air movers, one low grain refrigerant (LGR) dehumidifier, and a Dry-Eaz HEPA 500 air scrubber were strategically place in the affected area to dry the bonus room to IICRC S500 Standards.

Hallway: The hallway measured eight feet by five and a half feet with a seven foot ceiling. Water restoration technicians extracted water from a forty-eight square foot area in the hallway to remove standing water before beginning the demolition process. Glue down carpet covered the floor and was 100% affected by class 2-grey water, totaling about forty-eight square feet that was removed, bagged, and properly disposed of. The walls were largely unaffected but did require about eight square feet of both drywall and insulation to be removed, bagged, and properly disposed of. Baseboards were completely removed totaling about twenty-six linear feet, so that five holes could be drilled into the base of the drywall to facilitate airflow and make the drying process more effective. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Three AirMax air movers and a single LGR dehumidifier were strategically placed to facilitate the drying of the affected area over the course of four days.

Utility Closet: The utility closet measured eight and a half feet by eight feet with eight foot ceilings. This was the room where the cause of loss occurred, which was a busted water heater. Our technicians helped the homeowner turn off the water supply line to the water heater to stop the water leak. Water extraction also began in this room, as this was the area that held them most standing water. Glue down carpet covered the entire floor in the room and was 100% affected by class 2-grey water, meaning that about sixty-nine feet of glue down carpet needed to be removed, bagged, and disposed of properly. Baseboards were removed totaling thirty-three linear feet so that eight holes could be ported in the base of the walls to facilitate air flow and effectively dry the area. Additionally, some drywall had to be removed as well totaling about eight square feet due to severe water damage. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Three AirMax air movers were strategically placed to facilitate the drying of affected area over the course of four days.

Basement Landing: The basement landing measured seven feet by eleven feet with seven foot ceilings. Water extraction was performed to remove class 2-grey standing water from a one-hundred and five foot area. The contents of the room were carefully inspected for water damage, documented by photograph, boxed up, and either taken to SERVPRO of East Cobb’s restoration and storage facility for cleaning or cleaned and stored on-site. The flooring in the room was glue down carpet, of which about 75% would be required to be removed, bagged, and disposed of properly due to contact with the class 2-grey water. Along with the glue down carpet, thirteen linear feet of baseboards were removed to facilitate the drying process. The entire affected area was treated with antimicrobial agents like Benefect Disinfectant Solution to prevent future mold growth and to clean/sanitize the home’s structure and building materials. A total of two centrifugal air movers were used over the course of the next four days to dry affected materials by circulating warm dry air throughout the area.

Billiards/Game Room: The billiards/game room measured thirteen feet by eleven feet with seven foot ceilings and the flooring in the room was glued down carpet. Heavy water extraction was performed throughout a one-hundred and five foot area and the carpeting covering that area was also removed due to contact with class 2 grey water totaling about 75% of the room flooring. Baseboards were removed totaling thirteen linear feet to help with the drying process. Antimicrobial agents were used to clean the affected area to prevent future mold growth and sanitize the structure and building materials. Five AirMax air movers were strategically placed to facilitate the drying process over the next four days, safely drying the room to preloss condition and in accordance with IICRC S500 Standards.

*If you have enjoyed this blog take a look at SERVPRO of East Cobb’s related water restoration blogs: “Roswell Toilet Leak Leads to Water Damage Throughout Home”; “Call the Cleanup Team That’s Faster to Any Size Disaster”; “Water Damage Restoration - What You Need to Know”; “What to do before help arrives!

Check Out SERVPRO of East Cobb’s Before & After Water Restoration Pictures:

SERVPRO of East Cobb Can Help You Reopen Your Business Safely

5/22/2020 (Permalink)

SERVPRO technician cleaning & wiping touchable surfaces SERVPRO of East Cobb can clean and disinfect your office/workspace using our ULV fogging equipment and wiping down highly touchable surface.

The Certified: SERVPRO Cleaned (CSC) Standard Service is centered around limiting the survival and spread of emerging viral pathogens. SERVPRO of East Cobb is not aiming to replace your company's current cleaning crew or janitorial services, but rather working to supplement your current cleaning efforts. Our highly trained and certified technicians will apply EPA registered disinfectants to touch points described below. *This application of disinfection excludes inventory or retail merchandise. 

Step 1

Long before SERVPRO of East Cobb receives your call, we are preparing for the first step in the CSC program by completing an exhaustive training program and familiarizing ourselves with the disinfectants that will be utilized to disinfect your facility, like SERVPROXIDE DisinfectantBenefect Botanical Disinfectant, and Sporicidin Disinfectant Solution to name a few. Our technicians will have specifically reviewed safety precautions and requirements related to the cleaning process, including protocols for any necessary personal protective equipment (PPE), application methods, and needed product dwell time to insure effective application.

Step 2

SERVPRO cleaning crews and trained technicians will don all the necessary personal protective equipment (PPE) like gloves, tyvek suits and respirators to protect themselves during the cleaning process from pathogens like virus and bacteria that might be present. An N-95 respirator, disposable gloves, coveralls/gowns, and goggles are a minimum level of PPE. This level of PPE is sufficient when applying disinfectant with a saturated towel or a trigger sprayer and towel. Other application methods, such as utilizing a ULV mister or electrostatic sprayer, will require additional respiratory protection such as an air purifying respiratory (half-mask or full-face mask) with organic vapor (OV) cartridges

Step 3

SERVPRO will apply disinfectant to touch points. This can be accomplished with a towel saturated with disinfectant or a utilizing equipment to deliver disinfectant such as a trigger sprayers, pump sprayers, ULV misters, electrostatic sprayers, airless sprayers, foam applicators, or another equivalent effective dispersion technology. Our highly trained technicians will strictly follow product label directions to insure successful application and disinfection. Depending on the listed product dwell time and the application method, the disinfectant may be able to be applied once or it could require multiple treatments to keep the surfaces wet for the minimum time. We will carefully assess the surfaces to prevent the product from streaking or running while keeping the surface wet for the recommended contact time. 

  • Door knobs, pulls, and locks, as well as 1 square foot around the knob or pull, door jambs 
  • Push doors 
  • Stair handrails, elevator car and controls 
  • Light switches, switch covers, and accessible outlet covers 
  • Counter tops, tabletops, vanity tops, and desktops. Disinfect accessible surfaces without moving contents. Prevent over-spray and potential damage (i.e. paper products, electronic devices, personal property). 
  • Chairs. Avoid over wetting upholstered surfaces. Concentrate application on arms, backs, height/swivel controls. 
  • Faucets, sinks, soap dispenser, towel dispenser, dryer, water fountains, napkin dispenser 
  • Cabinet door and drawer exterior, door and drawer pulls/knobs 
  • Toilets, urinals, bathroom stalls around locks and handrails, handrails, bathroom fixtures (i.e. toilet paper dispenser), diaper changing stations, fitting room stalls around locks and handrails 
  • Telephones, computer equipment, shared office equipment, sales registers, point-of-sale equipment. 
  • Exterior of shelves,?racking, displays,?bookcases, file cabinets,?lockers,?or other fixtures. Disinfect accessible surfaces without moving contents. 
  • Operational/occupational equipment and controls (i.e. kitchen equipment, fitness equipment, laundry equipment).

Step 4

SERVPRO professionals will inspect the surfaces that have been disinfected. Wipe clean surfaces to eliminate product streaking and/or residues if needed. 

Step 5 

After step 4 technicians will perform end-of-visit cleanup. Once all work activities are complete, we will return all products, supplies, and tools to the work vehicle, bag all trash such as disposable towels and disposable PPE according to hazmat disposal procedures when necessary, and load bags into the work vehicle(s). Before leaving, walk through the work site one final time to ensure that the work site is clean and ready for your employees to return to the facility. 

Step 6 

Finally our technician will place a Certified: SERVPRO Cleaned window cling, complete with date of service, so that your employees and customers alike can rest easy knowing that your facility is Certified: SERVPRO Cleaned.


For more information about our cleaning services and the Certified: SERVPRO Cleaned program check our our previous blog “Certified: SERVPRO Cleaned - a defensive cleaning program”; "SERVPRO of East Cobb is Here to Help During This Time of Need"

SERVPRO of East Cobb's 1-4-8 Service Response Guidelines

5/19/2020 (Permalink)

flooded neighborhood enterance Call SERVPRO of East Cobb for all of your water restoration needs. We can make water damage seem "Like it never even happened."

We here at SERVPRO of East Cobb have always prided ourselves on being faster any size disaster. Meaning that no matter what size water, fire, mold, or cleaning project you have on your hands, be it commercial or residential, you know that help from SERVPRO of East Cobb is on its way and will be there quick, fast and in a hurry. Our trained professionals will come equipped with all the equipment needed to stabilize water damaged areas and are ready to extract standing water with their powerful water extraction tool if necessary. SERVPRO has developed a set of Service Response Guidelines to ensure that all SERVPRO franchises are able to respond to our customers's needs in a swift and timely manner. 

Service Response Guidelines

1 Hour – Within one hour of notice of loss, one of SERVPRO of East Cobb’s loss coordinators will contact you to arrange for service.

4 Hours – Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of East Cobb strives for greatness and averages less than a two hour turn-around-time when responding to emergency water or fire service requests.

Let's take a look at the first part of our Service Response Guideline, “Within one hour of notice of loss, one of SERVPRO of East Cobb’s loss coordinators will contact you to arrange for service.” What does this mean? This means that no matter what time you call, day or night, your call will be answered by a SERVPRO of East Cobb team member, and that technicians can be immediately dispatched to your location ready to start extracting water, mitigating damage, and restoring your home or business. Our loss coordinator will gather information about your water loss like: Is there standing water on-site? How many levels are affected? What type of flooring is affected? What year was the structure built? Are utilities like electrical power and water available on-site? We gather this information to better prepare our highly trained technicians and allow them to equip their service vehicle with the appropriate equipment.

The second part of the Service Response Guideline, “Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary).” This section is pretty cut and dry. Within four hours of notification of the loss, SERVPRO of East Cobb will be on-site to stabilize the affected area(s) and start the remediation/restoration process. SERVPRO of East Cobb likes to point out that our average response time is well under the four hour guideline and in most cases, response time is actually less than two hours. Should our customer choose to delay our initial service call, our loss coordinator can help them schedule a more convenient time for our initial visit. We always advise our customer that the longer water damage sits unmitigated, the more likely it is to cause additional damage. The sooner SERVPRO of East Cobb can stabilize affected water damaged areas, the better!

Finally we have the third part of our Service Response Guideline, “Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.” This is the step in the Service Response Guideline that gives you some solid information on what it is going to take to return your property to preloss condition and explain how SERVPRO of East Cobb can make it “Like it never even happened.” SERVPRO of East Cobb does not use scare or high pressure sales tactics. We prefer to work with customers that are well informed and understand the restoration process. This is why SERVPRO of East Cobb provides estimates and a scope of work to explain what it will take to restore your property, before performing services.

SERVPRO of East Cobb’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of East Cobb can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of East Cobb a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of East Cobb is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.


*Check out some of our related Water Restoration Blogs: “Roswell Toilet Leak Leads to Water Damage Throughout Home”; “5 Ways Hard Water Can Damage Your Cumberland, GA Home”; “How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues”; “The Best Water Restoration Company in Kennesaw, GA

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of East Cobb today at (770) 424-0400 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What To Do If Your Smyrna, GA Home Experiences a Flash Flood

4/28/2020 (Permalink)

flooded home SERVPRO of East Cobb is here to help when flood events happen and can help you recover after flash flood damage.

Flash floods are one of the most common and widespread natural disasters in the United States, so it is important to be prepared for flood events. The American Red Cross cites that floods cause more damage in the U.S. every year, than any other weather related disaster. A flash flood can develop quickly or slowly and may come with little, to no warning. SERVPRO of East Cobb receives many different types of water damage emergency calls like pipe leaks, sewer backups, and storm damage nearly every day. We understand that water damage can create stressful times and storm damage can magnify stress. The good news is SERVPRO of East Cobb is here to help! We are the professional storm restoration company you want on your side. We can not only restore your home, but your peace of mind, as well. 

What to do when flash floods damage your home?

Every flood, whether large or small, has the potential to cause major damage and devastation, to your home. After the storm, flood waters may be receding, however many dangers still exist. Here are a few tips to keep in mind after a flash flood:

  • Always use caution when entering any structure, after a flood and if you have evacuated, only return to your home after authorities have deemed it safe. 
  • It only takes six inches of moving water to sweep you off your feet, and one foot of moving water has the ability to wash your vehicle away, so avoid moving water.  
  • If it is safe to do so, turn off the electricity at the main breaker, and only turn it back on after your home has been inspected by a certified electrician. The possibility of electrocution is a real and serious hazard, any time water is involved.
  • To avoid additional damage, remove any items not affected by flood water. At SERVPRO of East Cobb, we offer professional pack-out services. Our pack-out professionals will safely manage the move of your belongings, taking a complete and thorough inventory. Your belongings will be safely stored and if needed, cleaned, in our climate controlled, video-surveilled warehouse, while your home is being restored. When your home is back to its pre-flood condition we will deliver your items to you, in a timely fashion. 
  • Mold can develop within 24-48 hours of a flood. This is one of the reasons it's crucial to begin the cleaning and restoration process quickly. When you call SERVPRO of East Cobb, we will arrive right away to begin the water extraction and restoration process, saving your home from further damage and additional costly repairs.
  • Understanding your insurance policy thoroughly is important and be sure to discuss your needs for flood insurance with your insurance agent. Having the proper coverage, can make all the difference in recovering fully after any natural disaster. SERVPRO is the preferred vendor for almost every major insurance company like State Farm, American Family Insurance, Metlife, and The Hartford; making SERVPRO of East Cobb the trusted professionals you want, when disaster strikes.

SERVPRO is recognized nationwide for our emergency response and support of regions devastated by natural disasters. With over 1,700 franchises nationwide, you are never more than a phone call away from the best restoration company, in your area. Our technicians are highly trained and certified professionals.We are the water restoration specialists, that have the ability to clean up any size disaster. Contact SERVPRO of East Cobb at (770) 424-0400, your local water restoration and storm recovery professionals. 


*For more safety and preparedness tips check out our friends at ready.gov/floods or if you enjoyed this blog, check out some of our related Storm Restoration Blogs: “Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood”; “Storm and Flood Damage Repair in Kennesaw and Marietta, GA”; “Hurricane Dorian’s Destructive Path”; “Be Alert for Summer Radio Weather Advisories in Cobb County

Kennesaw Homeowner Calls SERVPRO of East Cobb After Home Flood

4/16/2020 (Permalink)

storm clouds in city SERVPRO of East Cobb is here 24/7 to help you recover after storm damage. We can make disasters "Like it never even happened."

If you’ve lived in the Kennesaw or Marietta area for a very long, then you are familiar with the crazy weather changes that can occur. We sometimes experience what seems like multiple seasons in as short as just a few days. You may enjoy a gorgeous sunny day out with your family, bike riding with highs in the 70’s this weekend only to wake up a few days later to a winter weather advisory forecasting snow and ice! Kennesaw and Marietta experience all types of weather, from blazing hot summers to cool Autumn nights with everything in between. Including severe thunder and lightning storms, flash flooding, tornadoes and ice storms to name just a few. With such unpredictable weather, protecting your property is on the minds of almost every homeowner. 

Thankfully you will never have to face the destruction a storm may cause to your home alone. SERVPRO of East Cobb is Here to Help! We are your locally owned and operated restoration company specializing in storm damage cleanup, water extraction, smoke and fire cleanup and restoration along with a complete construction team, to put everything back together again just "Like it never even happened." 

One late August evening a homeowner in Kennesaw was heading home from a long day at the office. The rain was pouring down, lightning was lighting up the sky and the wind had picked up. As she drove into her neighborhood, she noticed the tree limbs above her swaying in the wind and she thought to herself, “I really should’ve taken care of that dead tree in my backyard.”

Once inside the comforts of her home, dry from the raging storm outside, the homeowner went upstairs and couldn't believe what she found! That very tree she had put off having removed, had fallen in the storm, knocking through her roof and into her home, creating an unwanted skylight in the master bedroom and bathroom. Tree limbs and debris were everywhere and rain was rushing into her home, as the storm continued. 

The homeowner acted quickly getting in contact with her insurance company and making the wise decision to call the best restoration company in the Kennesaw and Marietta area, SERVPRO of East Cobb. Upon calling SERVPRO, she was greeted by one of our professional and caring loss coordinators who was able to calm her nerves and assure her that help was on the way. Not only do we offer emergency roof tarping but our top-notch team is on call for situations just like this, any time of the day or night, 24 hours a day 7 days a week!

Our team was dispatched to the home and began the cleanup and restoration process, immediately upon arrival. SERVPRO of East Cobb handled everything from start to finish for the homeowner. From sending out a tree removal company, the emergency board up and tarping, documenting every step  for the insurance company and even helping the homeowner file a claim with her insurance company. At SERVPRO of East Cobb it is our goal to take a stressful and confusing time and make it as easy and seamless as possible.

Here is a short walk-through of the restoration and cleanup process for this homeowner: 

SERVPRO arrived on-site equipped with everything needed to complete the job in a timely, professional and efficient manner. Getting this Kennesaw home back to preloss condition in no time. After the roof was tarped and the site was secure our technicians began the restoration and cleanup process. First removing all of the debris and then using SERVPRO’s cutting edge portable water extractor to remove all of the standing water. The hardwood floors and baseboards in the master bedroom and bathroom were saturated with water. The drywall in both rooms were affected as well. 

Once all of the water was extracted our highly trained team of IICRC certified technicians began the drying and demolition process. First, our contents and moving professionals stepped in and carefully packed up, documented and processed all of the personal items affected in the rooms. Items such as books, photo albums, nightstands and a dresser were carefully packed and transported to our 10,000 square foot climate controlled, video surveilled warehouse to be cleaned and safely stored during the restoration process. 

The baseboards were removed and chalk-lines were made on the drywall for precise demolition cuts, removing the bottom few inches of drywall in the affected area. Our technicians then treated any exposed wall studs with SERVPRO’s proprietary cleaning products and antimicrobial treatments to prevent the growth of future mold. 

Now what about the beautiful hardwood floors?  At SERVPRO of East Cobb we use state-of-the-art equipment including the innovative Dri-Eaz Mat Drying System, one of the most effective and efficient pieces of floor drying equipment available. Along with the Dri-Eaz Mats for the hardwood floors, dehumidifiers and air movers were strategically placed to facilitate the drying process. Over the course of the next few days our technicians were monitoring and documenting the drying process. In the end, we were able to dry out and save the homeowners hardwood floors and when the drying process was complete the reconstruction portion of the restoration began. The roof was fully repaired, the drywall was mended, resurfaced and painted, and in no time, we were moving all of the homeowners belongings back into her home. 

After everything was said and done, the homeowner had nothing but wonderful things to say about the professionalism and workmanship of a job well done. SERVPRO of East Cobb stepped in and did what we do best. Walking this homeowner through every step of the process, always Here to Help. 

At SERVPRO of East Cobb we are recognized, nationwide, for our emergency response after a storm strikes. With over 50 years in the storm restoration industry you can rest assured that you are getting the best name in the business. We are the name you can trust with what is likely your largest lifetime investment, your home.

SERVPRO of East Cobb is your locally owned and operated restoration and storm professionals. We are proud to serve Kennesaw, GAWestoak, GAMount Bethel, GABlackwells, GACumberland, GA and the surrounding metro Kennesaw and Marietta areas. We are always just a phone call away.

*Checkout some of our other Storm Restoration Blogs: "Storm and Flood Damage Repair in Kennesaw and Marietta, GA"; "What to do after a flash flood in your Sandy Plains GA home or business"; "How to Remove Standing Water and Dry Your Kennesaw Basement"

SERVPRO of East Cobb is Here to Help During This Time of Need

4/10/2020 (Permalink)

SERVPRO of East Cobb is here to help We can help minimize the spread of germs with proactive cleaning! We’re trained to adhere to the highest cleaning and sanitization standards.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact us today for a proactive cleaning

If your home or business needs deep cleaning services, call the experts today

– SERVPRO of East Cobb (770) 424-0400 –

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Storm and Flood Damage Repair in Kennesaw and Marietta, GA

4/3/2020 (Permalink)

tornado approaching town Call SERVPRO of East Cobb for professional storm mitigation and restoration services. We are here to help the greater Kennesaw and Marietta area!

Marietta and Kennesaw experience some pretty extreme weather events from time to time. Tornadoes, hail, flash floods, and even tropical storms have hit the North Georgia area over recent years. SERVPRO of East Cobb has been around for decades and is proud we were able to help our local communities recover after each and every weather event. From flooded basements to roofs damaged by falling pine trees, SERVPRO of East Cobb has repaired them all. There is no storm damage that is too big or too small for SERVPRO of East Cobb to mitigate, restore and repair. After all, our mission is to help our local community recover after storm damage and that's why our motto is “Like it never even happened.”

Emergency Disaster Mitigation Services

Emergency Board Up Services are available 24-hours a day seven days a week to help our customers protect their property from roof damage caused by falling trees, broken windows or compromised walls. The purpose of the emergency board up service is to protecting your property from exposure to the elements and to preventing additional damage to the structure and contents of your home or business. SERVPRO of East Cobb will arrive on site within two hours of notification. Because we know how time sensitive storm damage can be, in most cases we will arrive onsite within an hour. We will secure your home or business by constructing a temporary protective barrier using lumber, tarps, and sheets of plywood, sealing off your property and protecting it.  

Emergency Water Extraction is also available 24-hours a day seven days a week. Home owners can’t schedule or choose when storm and water damage happen and that's why SERVPRO of East Cobb is open 24-hours a day, everyday, even during major holidays. We can help home and business owners remove standing water and dry out their property when they experience heavy rains and flood events regardless of the time of day. Our technicians are highly trained, certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), and have many years of experience in the water and storm restoration industry. With our advanced water extraction equipment and drying technology SERVPRO of East Cobb will have your property dried to preloss condition in no time. 

*SERVPRO of East Cobb also offers Emergency Water Cleanup for plumbing issues like sewage backups or pipe leaks, as well as Emergency Fire Boardup and Cleanup for residential and commercial fire losses.

Locally Owned Company with National Storm Recovery Resources

SERVPRO of East Cobb team members live in this community too; we may even be neighbors. As a locally owned and operated business, SERVPRO of East Cobb is nearby and ready to respond to the greater Kennesaw and Marietta area’s flood and storm damage emergencies. We are proud to be active members of the Kennesaw and Marietta communities and want to do our part to make our community the best it can be. We are proud to serve the local communities Kennesaw, GA, Westoak, GA, Mount Bethel, GA, Blackwells, GA, Cumberland, GA and the greater Atlanta Metro area

SERVPRO of East Cobb’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of East Cobb can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of East Cobb a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of East Cobb is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.

SERVPRO of East Cobb Has the Right Tool For the Job

3/18/2020 (Permalink)

SERVPRO is here to help If your home needs deep cleaning, call SERVPRO of East Cobb. We offer proactive cleanings for both residential and commercial properties!

Construction workers and skilled trade workers know that having the right tool for the job is crucial to getting the job done right the first time safely and effectively. Could you imagine a carpenter trying to build a house without a hammer or a saw? How about a mechanic repairing a vehicle without wrenches? The same logic can be applied to restoration technicians. Without the proper tools and equipment restoring a home or business to preloss condition is near impossible. 

SERVPRO of East Cobb utilizes some of the latest and greatest tools and equipment on the market. Equipping our technicians with the right tools and equipment is only part of SERVPRO’s winning formula. Training and experience also play a major role in the success of a restoration project. This is why our technicians and drying specialists are some of the most well trained, certified, and most importantly experienced professionals around. In our industry disaster can strike at a moment's notice. Having enough and the right type of equipment on hand is key to a fast response time, and when you’re dealing with water or fire damage, a speedy response can be the difference in a small water cleanup and a major restoration project. 

SERVPRO is known nationwide for being the industry leader in the residential and commercial restoration industry, but did you know SERVPRO of East Cobb also offers residential and commercial cleanings as well? That’s right the same company that you have trusted for years to mitigate and restore your home or business after a water or fire loss, also offers deep cleaning and proactive cleanings for homes and businesses. 

What is a deep cleaning?

When SERVPRO of East Cobb is called out to a home or business for deep cleaning services, our customer usually has experienced an event that calls for a more comprehensive cleaning than a maid service or janitorial staff can provide. There could be biological factors or environmental restrictions like hazardous materials or other types of contaminants present that require specialized equipment and training to clean. After a fire SERVPRO technicians will use specialized dry-chem sponges to heavily clean and remove smoke and soot damage from walls and ceilings. HVAC systems can be deep cleaned using SERVPRO’s specialized duct cleaning systems that will remove built up dust and debris from customer's ductwork. Carpets can be cleaned, sanitized, and restored using SERVPRO’s proprietary professional cleaning and restoration products and equipment during a deep cleaning. Deep cleaning services are far more in depth and substantially more thorough than your typical cleaning service. 

What is a proactive cleaning?

Proactive cleanings are great for homes and businesses that want to minimize their exposure to viruses and bacteria. Proactive cleaning procedures consist of cleaning and disinfecting the structure of the facility along with high traffic areas and surfaces. High traffic areas are areas that many people pass through or congregate in like a conference room or lobby. High traffic surfaces are surfaces that people often come in contact with like handrails, door knobs, or water fountains. Both high traffic areas and surfaces are havens for bacteria, viruses and other microorganisms. With SERVPRO’s proactive cleaning service home and business owners can minimize their exposure to these types of threats.

Let's take a look at some of the equipment SERVPRO of East Cobb commonly uses to complete both of these types of cleaning procedures.

Foggers, Sprayers, Misters, and Ozone Generators

Foggers, sprayer and misters are all trade names for different types of cleaning equipment utilized to distribute professional grade cleaning and restoration products. Foggers create thick fog that can be used in any number of applications like coating, sealing, and sanitizing building materials. Sprayers are also very versatile pieces of equipment that can be used to evenly coat building materials with cleaning and sanitizing products during the restoration and/or cleaning process. Misters can be very similar to sprayers but differ themselves by dispensing cleaning and sanitizing products at a far smaller particle size. This creates a fine mist that is capable of covering hard to reach or inaccessible nooks and crannies of a building’s structure. Ozone Generators are different from foggers, sprayers, and misters because they are typically used to clean and disinfect air instead of surfaces. You will find ozone generators in hotels, casinos, and other commercial buildings where large numbers of people congregate.

Electric and Pump Sprayers - Pump sprayers are not all that different from the lawn sprayers you could find at Home Depot or Lowes, and are great for spraying cleaning solutions on carpet or treating a large area with antimicrobial products to prevent mold growth. Electric sprayers utilize an electric pump instead of a manual pumping system in traditional pump sprayers. This allows electric sprayers to produce a more consistent spray pattern or rate of dispersion and allow them to cover large areas very quickly. 

*SERVPRO utilized several different types of pump and electric sprayers, here are a few of our preferred units: B&G Equipment One Gallon Pump-up Sprayer, Hudson Two-Gallon Pump-up Sprayer, Chapin Wide Mouth Pump-up Sprayer, Multi-Sprayer Electric Sprayer

Macromist ULV Mister - Ultra-low volume (ULV) misters or macromisters compress liquid cleaning and sanitizing products like SERVPROXIDE or Benefect through a specially designed nozzle which produces a fine cold mist or aerosol. These types of misters produce extremely small droplets ranging in size from 1-150 micrometers and have a wide variety of restoration applications including disinfecting surfaces along with mold and odor control. Typically air tight containment is set up around the area to be treated, where technicians, donning personal protective equipment (PPE) like respirators, gloves, eye protection, and tyvek suits, liberally mists the entire area to encapsulate unwanted odors and/or sanitize surfaces.  

*SERVPRO of East Cobb go to ULV mister is the B&G Flex-A-Lite 2600 ULV Sprayer/Mister

Thermal Fogger - Thermal foggers are very similar to mister in that they produce very fine aerosolized particles. They differ from them in the way they produce fog and the size of the particles they produce. Thermal foggers produce particles one micrometer or smaller and utilize heat to vaporize fogging solutions. When thermal fogging an area, air tight containment is erected around the area to be treated. Then a technician wearing the aforementioned PPE will liberally fog the entire area to sanitize surfaces and/or encapsulate unwanted odors.

*SERVPRO of East Cobb uses several different thermal-fogging systems, here are few of our favorite: Curtis Dyna-Fog Electric Thermo-Fogger, Legend Brand Electro-Gen Fogger, B&G Trailblazer 2600

Ozone Generator - Ozone generators do exactly what the name infers, they create ozone. Ozone is created by splitting oxygen into two solitary atoms. Each oxygen atom then attaches itself to a whole oxygen molecule to create an ozone molecule. Splitting of these molecules can be accomplished in two ways, Corona discharge which uses electrical discharge to split atoms and ultraviolet (UV) radiation which uses UV light to split oxygen molecules. On a molecular level ozone is very unstable meaning that its molecular bonds break down very easily and quickly (typically about 20 minutes). When ozone molecules come in contact with odors and/or bacterial molecules they bond with them, then break down destroying the odor and/or bacterials.

*SERVPRO of East Cobb uses several different ozone generators like: International Ozone Generator, Rainbow Air Ozone Machine, US Products Ozone Generator

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus (COVID-19), this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Cobb 770-424-0400

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards! 

SERVPRO franchise professionals offer cleaning services including the removal of biohazard contaminants. They have the specialized training and products to get your property back to business. 

About Coronavirus - The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus (SARS-CoV-2) that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”) is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Scope of Cleanup Protocol - SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building. 

Cleanup Scope of Work and Planning - The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidelines for commercial spaces as well, including:

  • Kitchen/Food Areas • Bathrooms • Schools/Classrooms • Offices • Retail Spaces • Water Fountains • Shelving and Racks • Sales Counters • Carpets and rugs • Stair Handrails • Elevator Cars • Playground Equipment • Fitness Equipment

Cleanup and Disinfecting Procedures - Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of waste. 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19. SERVPROXIDE, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. 

Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE.

SERVPRO of East Cobb's Specialized Drying Equipment

3/12/2020 (Permalink)

servpro cleaning technician When disaster strikes, call in the pros that know how to get the job done right the first time!

SERVPRO of East Cobb has been in the restoration industry for nearly two decades, in the age of “fly by the night” restoration companies this is no easy feat. The restoration industry can be a tough business to make customers happy. They are typically in a pretty poor mood when they call us, which is to be expected. Often times they have quite a mess on their hands. From water in the basement or crawlspace to discovering mold in the attic, even experiencing a kitchen or other type of house fire. Their home has been significantly damaged. That in itself can put even the most cheerful homeowners in a bad mood. Let SERVPRO of East Cobb ease your worries and stress. We can be on-site in less than an hour in most cases and are available twenty-four hours a day, seven days a week, even during major holidays. 

One of the reasons SERVPRO of East Cobb has been so successful in the restoration industry is our resolve in using only the best professional/commercial grade equipment available on the market and our commitment to training our restoration technicians . Our firm as a whole, as well as our individual technicians, are IICRC certified and under-go rigorous ongoing training programs provided to us by SERVPRO’s corporate headquarters in Gallatin, TN. With over 1,700 franchises nationwide, you are guaranteed to have a SERVPRO franchise nearby that is ready to come to the rescue at a moment's notice. SERVPRO’s franchise system has built a network of knowledge and experience unmatched in the restoration industry, and affords every SERVPRO nationwide the assets necessary to take on any size disaster. SERVPRO of East Cobb is your local Cobb County and greater metro Atlanta area residential and commercial restoration service provider. 

If you’ve ever experienced a water loss in your home or business you are probably pretty familiar with some of the equipment SERVPRO of East Cobb utilizes on our customer’s restoration projects. Air movers and dehumidifiers are used on almost every water restoration project SERVPRO handles, and they work great for most drying situations. Sometimes materials or environment dictate the need for even more specialized drying equipment. Let's take a little bit closer look at some of these specialty drying machines.

Specialized Drying Systems 

When we talk about specialized drying equipment, we are talking about equipment that is not readily available to the general public or requires specialized training to operate safely and successfully. Customers often refer to our air moving equipment as “fans”. Fans are sold at your local big box store like Wal-mart and are great for keeping you cool during a hot afternoon, but are not designed to dry building materials or the structure of your home. Fans do not move the volume of air, commercial air movers move and lack the ability to be dirctionalized air flow to facilitate an ideal drying environment. The same can be said about the dehumidifiers SERVPRO of East Cobb utilizes. SERVPRO’s dehumidifiers are substantially different from the residential or home-use products people often use to remedy a cold or to alleviate asthma symptoms. Residential dehumidifiers are often conventional type dehumidifiers and are not capable of the same drying output or cubic feet per minute (CFM) of moving air, as SERVPRO’s low-grain refrigerant (LGR) dehumidifiers. Your average home use dehumidifier is capable of far fewer CFM’s than commercial grade dehumidifiers and often many lack the proper filtration capabilities to remove air impurities often found on water restoration job sites.

SERVPRO of East Cobb’s highly trained water restoration specialists have intimate knowledge of how each piece of drying equipment works and each piece’s specialized and intended purposes. Having the right tool for the job will only get you so far. Without proper training and an in depth knowledge of the drying process the drying equipment can cause more harm than good and can result in costly mistakes and repairs. 

Wall and Floor Mat Drying Systems - Wall and floor mat drying systems are industrial pieces of drying equipment that have specialized purposes. As you could probably glean from their names, they are specifically designed to dry walls and floors. There are many different types of wall and floor mat drying systems, but most operate off of similar designs. They typically have a centralized dehumidification or a heating pump unit that provides dehumidified/warm air to a series of mats or panels that are taped to the surface of the material being dried. The mats or panels force warm dry air over the surface of walls and/or flooring quickly and safely removing moisture from the building materials. *SERVPRO of East Cobb utilizes several different models of wall and floor drying systems, here are a few of our go to pieces: HP Plus Complete System, Injectidry HP-60 Drying System w/ floor drying panels, HP Plus Floor Drying Package, HP Plus Wall and Ceiling Drying Package

Carpet Cleaning and Water Extraction Systems 

Carpet cleanings are a big part of the restoration industry, and are probably one of the more common reasons customers call SERVPRO of East Cobb. Extraction power, heating capabilities, and operator training are the three main metrics that separate SERVPRO’s commercial carpet cleaning equipment/services from residential carpet cleaning equipment or rental carpet cleaning equipment. Residential or rental carpet cleaning equipment are not capable of the same heating and extraction/vacuum power as SERVPRO professional grade equipment, and unless you have a former carrier in carpet cleaning industry you probably lack the knowledge base and experience to avoid all of the possible pit-fall that come alone with rental carpet cleaning systems and DIY projects.

When a customer calls SERVPRO of East Cobb with several inches of water in their home or business, it’s time to bring out the big guns. SERVPRO has a plethora of water extraction tools at our disposal. From truck mounted vacuum extractors capable of moving hundreds of gallons of water an hours to powerful portable extraction units that can reach remote and hard to reach areas. We also have several different models of high-flow rate water pumps and sump-pumps, that are great at moving dirty water or liquids that contain solid waist.  When it comes to water removal/extraction and carpet cleaning, SERVPRO of East Cobb has you covered!

Portable Carpet Cleaning Systems - Portable carpet cleaning systems are great for reaching hard to reach areas in your home or business. They are typically a little bit smaller than a shopping cart that you would find at a grocery store. Restoration and drying specialists will use these types of systems to clean and restore carpet, window treatments, and upholstery. Our technicians have been certified by the IICRC and participate in our continued education training program, where they receive additional hands on training with the equipment they will use to restore our customers property. SERVPRO of East Cobb knows that a tool is only as effective as the technician operating it. This is why SERVPRO of East Cobb fields some of the highly trained technicians in the state. *SERVPRO of East Cobb utilizes several different models of portable carpet cleaning systems, here are a few of our go to pieces:US Products PEX 500, US Products King Cobra 1200/500, US Products Solus 500, US Products HP Plus, US Products Hydraport 400, Kleenrite Edge 500 w/ auto discharge

Truck Mounted Carpet Cleaning and Water Extraction Systems - Truck mounted water extraction systems are high powered vacuum systems that are capable of extracting hundreds of gallons of water per hour. SERVPRO of East Cobb fields several different types of truck mounted water extraction and carpet cleaning systems that afford our technicians extraordinary extraction and cleaning capabilities. Our truck mounted carpet cleaning systems utilize SERVPRO’s proprietary commercial restoration and cleaning products to clean and restore carpets and upholstery to preloss condition. SERVPRO has several carpet restoration specialists on staff that are capable of cleaning and restoring even high maintenance and specialty carpets. *SERVPRO of East Cobb utilizes several different models of truck mounted carpet cleaning and water extraction systems, here are a few of our go to pieces: Hydramaster Boxxer 427, Hydramaster Boxxer 421, Hydramaster Maxx 450, Hydramaster CDS 4.8 Direct Drive with Salsa Booster, Hydramaster CDS 4.8 Direct Drive, Prochem Legend GT, Sapphire Scientific 370SS, Blue Line Chopper, Blue Line Performer, Blue Line Cobalt,

Portable Water Extraction Systems - Portable water extraction systems range in shape and sizes. This is by design. Some portable water extraction systems are better suited for different situations. Some of the different types of portable water extraction systems SERVPRO fields are sump pumps, trash pumps, gas powered high flow rate pumps, and specialized flood extractors. *SERVPRO of East Cobb utilizes several different models of portable water extraction systems, here are a few of our go to pieces: Sapphire HVE 3000, Kleenrite Mega XL Flood Removal, Kleenrite Mega 4 Flood Removal, Kleenrite Mega X Flood Removal, US Products Flood King DX, Phoenix Hydro-X Vac Pac


When choosing a restoration company to mitigate and restore your property, it is important to do some research and find a company you feel good about and have confidence in. One of the best ways you can research restoration companies is to visit reputable online review platforms like the Better Business Bureau (BBB), HomeAdvisor, or Yelp. You can even try visiting the company's Facebook page, check out how many Google Reviews they have, or even simply browse their website for before and after pictures of the work they have completed. Review platforms often award badges or an accreditation to companies with great customer service. For example, the BBB website rates business based on customer experiences and identifies stellar companies with a “BBB Accredited Business” badge. Google has special ad placements for companies that are “Google Verified” and even offer customers financial guarantees and warranties on the work completed by the company that placed the Google Verified Ad. In case you were wondering, SERVPRO of East Cobb is both a Googles Verified Ads service provider, and an A+ Rated Accredited Business

Prepare Your Cobb County Business With an Emergency READY Profile!

3/5/2020 (Permalink)

screenshot of Emergency READY Profile app Call SERVPRO of East Cobb for your free facility disaster readiness assessment!

Did you know that 50% of businesses close their doors after a water loss? If only there was a way to prepare for water loss events, wait...there is! If you own or manage a commercial property, SERVPRO of East Cobb can help you be prepared for the worst. Whether it's a water loss due to a sprinkler system going off, or a fire in the company break room, SERVPRO of East Cobb has you covered with our free facility assessment call an Emergency Ready Profile (ERP). That's right, you read that correctly, SERVPRO offers a free service that will better prepare your facility for when disaster strikes!

What is an Emergency Ready Profile?

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster. This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

SERVPRO’s ERP program is a no cost, no commitment service SERVPRO of East Cobb can provide to commercial business owners and property managers to protect their commercial property. The ERP consists of a comprehensive walk through of your facility with one of SERVPRO’s highly trained disaster mitigation specialists, where they will document important facility information that will help get you back up and running quickly in the event of a water, fire, or other type of disaster. SERVPRO’s technicians will locate and tag your facilities water and gas shut-off valves, and electrical panels so that in the event of a disaster, your employees will know where these building fixtures are located. For example, if a toilet in your facility were to begin overflowing uncontrollably, would you know where the shutoff valve is located? Our mitigation professionals will also collect information about important areas of the facility like file rooms where customer documents and employee records are stored, IT closest or networking equipment that might need to be secured during a major disaster event, and any other sensitive areas or equipment in your facility that might be subject to water, fire or any other type of damage. Another important piece of information SERVPRO will gather is your facility’s emergency contact list. By having this information readily available both your employee and SERVPRO will have a clear chain of command to reference in the event of a disaster situation. Disasters tend to bring on stress and can be a hectic situation. Being able to cut through the clutter and communicate issues or responsibilities clearly and quickly, your facility stands a much greater chance of recovering with minimal downtime and profit loss.

The information gathered by our mitigation specialist will be neatly organized into an easy to use ERP information packet that you can keep on hand at your facility in case of disaster. The information gathered will also be available in digital format via the SERVPRO ERP READY App so you can literally take this information with you anywhere you go (available for free on both apple and android devices app stores).

The purpose of the Emergency READY Profile is to minimize downtime caused by an event like a facility fire, water loss, natural disaster, and even man-made disasters. If your facility is closed for repairs and you are unable to conduct business as usual, a disaster event can really affect your bottom line. Not only does it cost money to complete repairs to your facility, but it also can cost you in the form of lost production hours and/or lost revenue. Often times the cost of lost revenue far outweighs the cost of repairs, and this is why an Emergency READY Profile is so important. An ERP will allow your business to handle a disaster event head-on and get back up and running faster!


Want to participate in the SERVPRO ERP Program? Call SERVPRO of East Cobb today! Or you can  click here to learn more!

Roswell Toilet Leak Leads to Water Damage Throughout Home

12/20/2019 (Permalink)

ceiling water damage to Roswell home If your home or business suffers water or fire damage call SERVPRO of East Cobb. We can make it "Like it never even happened."

In a well established and quiet neighborhood on the East side of the growing city of Roswell, GA, disaster struck a two story traditional brick house in the form of a toilet supply line leak. The homeowner was out of town on business for a couple of days and returned home to find water cascading down through the ceiling of his living room, kitchen, and dining room. He was immediately hit with an overwhelming sense of worry and dread. At the time, it seemed like everything he owned was ruined. He began playing through his head the process of having to rebuild his entire life, all because of this most unfortunate water leak. This only added to his feelings of uncertainty and frustration, and just when all seemed lost...He called SERVPRO of East Cobb.

SERVPRO of East Cobb’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of East Cobb can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of East Cobb a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of East Cobb is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim. 

It is SERVPRO’s policy to protect our customers personal information and SERVPRO would never publish identifying information about our customer’s property. We asked this Roswell homeowner if it would be alright to share his restoration project story with prospective customers and highlight the work we performed on our website. Having been thoroughly impressed with our level of service and attention to detail, he acquiesce without hesitation. The following is a step by step walk through of his water restoration claim.

Our customer called SERVPRO of East Cobb just after lunch on a Sunday afternoon, to notify us of his home water damage issues. Our loss coordinator fielded his call, and calmed his nerves by assuring him that SERVPRO help was on the way. Then immediately dispatched one of our IICRC certified water restoration technicians to his home to perform an emergency water extraction and start the drying process. While on the phone with our loss coordinator, we gather pertinent information about the homeowners property like when it was built, insurance policy information, and the number of rooms affected. Is water and electrical power available on-site? What type of materials were affected by water damage (hardwood floors, carpeting, drywall, etc.)? The information gathered was electronically transferred to our water restoration technicians, who were in route to the customer’s home. By gathering and providing this information to our technicians, they are ready to start the restoration process as soon as they set foot on the property. Equipped with specialty drying equipment suited to the type, condition and size of the loss at hand. 

SERVPRO’s goal is to save all building materials and restore them to their preloss condition through our advanced drying and restoration techniques and processes. Materials that can not be saved are documented for the homeowner and adjuster, then removed and disposed of off site. Sometimes materials may not be cost effective to restore, in which case the item(s) or material(s) are again, documented for the homeowner and insurance provider’s records then removed from the home or business.

The first step our water restoration technicians take on any restoration project is to assess the structure and affected areas for safety hazards like falling sheetrock or electrocution risks. Once the property was deemed safe, our technicians started documenting and assessing the extent of the water damage. Taking pictures and notes of damage to be compiled in the restoration job file along with drying-logs that document the progress of drying the structure, building materials, and contents of the home. 

Room by Room Mitigation Scope of Work

Cause of Loss: The cause of loss was a broken toilet supply line on the second level in the master bathroom. Water leaked from the broken toilet supply line for approximately three days and did damage to all three levels of the home, affecting fifteen rooms. The cause of loss, first, and second levels were all classified as a category 2 water damage due to contaminants in the water that could potentially cause illness through contact or ingestion. The basement level was upgraded to category 3 water damage because of potentially pathogenic, toxic organic and inorganic substances. 

*The home was divided into three zones and individual scopes of work were written up for each zone.

Zone 1: The basement was designated as zone one and consisted of three affected rooms. The basement was largely unfinished and used primarily for storage. Our team extracted water from the cement basement floor, safely packed up what little items were in the basement to be safely stored off site at our 15,000 sq. ft storage facility. Specialty commercial grade equipment was placed once all standing water was extracted. Using SERVPRO’s proprietary psychrometrics software, our technicians set up twenty-eight directional air movers, four low grain refrigerant dehumidifiers, and a courtesy HEPA air scrubber to filter unpleasant odors associated with the water loss. Affected areas were treated with antimicrobial and professional cleaning products to prevent mold growth. After a few days of drying, zone one was dried to IICRC S500 Standards and returned to preloss condition. Finally the contents that had been moved off site could be returned to the customer’s basement.

Zone 2: The main level was designated as zone two and consisted of four affected rooms (kitchen, dining room, living room, and hallway bathroom), an entryway, and a couple of hallways. The affected rooms all required light water extraction due to a small amount of standing water that saturated the free flowing hardwood floors. Extensive demolition was required throughout portions of zone two. 

  • In the kitchen, hardwood floors were 70% affected requiring 235 sq. ft of flooring to be removed along with all wall baseboards. A small amount of standing water was extracted from the kitchen floor. Cabinets and countertops were emptied and belongings packed for cleaning and storage off site. The ceiling was 100% affected and required all 280 sq. ft of ceiling sheetrock to be removed. The walls and cabinets were largely unaffected and were able to be restored with minimal demolition, only the cabinetry baseboards would have to be temporarily removed to facilitate drying. Once demo was completed the entire area was cleaned using professional cleaning products and antimicrobial treatments to prevent mold from growing in the home. Using eight centrifugal air movers and a single Evolution LGR dehumidifier the kitchen was dried to IICRC’s S500 Standards and was now ready for our construction team to complete repairs and finish the restoration of the kitchen. New hardwood floors were installed. Baseboards were remounted to the fully restored kitchen cabinets. Touch up paint and drywall work was completed by our talented paint and sheetrock crews. The entire kitchen was given a final cleaning and the contents were returned to their rightful places, completing the restoration of the kitchen. 
  • In the dining room, hardwood floors were 25% affected requiring 39 sq. ft of the flooring to be removed along with the removal of all baseboards. The contents of the room were safely packed into boxes and moved off site, taking special care of the customers antique dining room table. After demolition, the affected area was treated with antimicrobial professional cleaning products to prevent future mold growth, and two air movers were placed to dry the affected area to preloss condition in just a couple of days. Once our construction department replaced the hardwood floors and baseboards, the dining room table and other contents could be returned and arranged as they were before the loss. 
  • In the living room, hardwood floors were 100% affected requiring 356 sq. ft of the flooring to be removed along with all baseboards in the room. Standing water was extracted using one of SERVPRO’s truck mounted water extraction vacuums and debris was cleared from the area. The ceiling was also 100% affected requiring all 375 sq. ft of the ceiling to be removed. Once demolition was completed the entire affected area was cleaned with antimicrobial professional cleaning products to deter mold growth in the future. Twelve Centrifugal and directional air movers were strategically placed to encourage drying of the subfloor and ceiling joists, along with two Dri-Eaz LGR dehumidifiers and a courtesy air scrubber to remove airborne particulate matter. Once the structure was dried to preloss conditions, SERVPRO’s construction department stepped in, replacing the hardwood floors, ceiling drywall, baseboards, and touched up paint and drywall.
  • In the hallway bathroom, the hardwood floors were 100% affected requiring 18 sq. ft of the flooring to be removed along with the baseboards in the room. The cabinets, granite vanity and sink in the bathroom were detached to facilitate drying and the entire area was treated with antimicrobials and professional cleaning products to prevent mold growth. Two directional air movers were set up in the bathroom and drying in this area was completed in just a couple of days. The construction team replaced the hardwood floors, touched up paint, reset the vanity and sink to complete the restoration of the bathroom.

Zone 3: The second level of the home was designated as zone three and consisted of five affected rooms (master bedroom, master bathroom, two guest bedrooms, and a study/home office), and a long hallway that spanned the length of the second level. Excluding the master bedroom suite and hallway, the second level had free flowing carpet throughout which was completely saturated with standing water in some places. Water was extracted from the carpet and pad, then the carpet and pad was cut out and removed. The homeowner had postponed replacement of the carpet on the second floor for several years and used this disaster claim as an opportunity to complete the flooring renovations.

  • In the master bedroom, hardwood floors were 100% affected and required all 228 sq ft of hardwood flooring be removed as well as all baseboards in the room. SERVPRO technicians utilized portable water extractors to remove standing water and carefully packed the contents of the master bedroom for cleaning and storage off site prior to removing the flooring. Professional cleaning products with antimicrobial agents were used to clean the affected areas, as a preventative measure against mold growth. A total of six Sahara HD TurboDryer air movers and a single low grain refrigerant dehumidifier were used to dry the master bedroom over the course of several days. The construction team reinstalled new hardwood floors and baseboards then touched up sheetrock and paint prior to final inspection. 
  • In the master bathroom, tile floors were 100% affected and required all 60 sq ft of tile flooring to be removed from the master bathroom. Standing water was extracted from the tile floor and master bathroom contents were cleaned and packed for offsite storage. The toilet was detached to facilitate drying and the removal of the tile flooring. Then the entire affected area was treated with professional cleaning products and antimicrobials to prevent mold from growing in the future. Three centrifugal air movers were used alongside a single LGR dehumidifier to dry the master bathroom over the course of several days. Once the master bathroom was dried to preloss conditions SERVPRO’s construction department replaced the tile flooring, reset the toilet, and touched up drywall and paint, completing the restoration of the master bathroom.
  • In the hallway, hardwood floors were 100% affected and required all 135 sq ft of hardwood flooring be removed as well as all baseboards. Standing water was extracted from the hall prior to removing the baseboards and hardwood floors. SERVPRO’s proprietary professional antimicrobial and cleaning products were used to clean the affected area and prevent mold from forming. Four centrifugal air movers, two axial air movers, and one dehumidifier was used to dry the hall to IICRC S500 Standards. Restoration of the hallway was completed when SERVPRO’s construction department installed new hardwood floors, baseboards, and touched up minor drywall and paint flaws.
  • In guest bedroom one, carpeted flooring was 40% affected, requiring 65 sq. ft of carpeting to be removed. At the homeowner’s request our team removed 100% of the carpeted flooring in preparation of the new hardwood flooring that would be installed after structural drying was completed. The entire room was cleaned using professional antimicrobial cleaning products. The contents of the bedroom were packed up and moved off site for cleaning and storage. Only four air movers were required to dry all affected materials and subflooring in just a few days. As mentioned, our construction department completed the restoration of the bedroom by installing new hardwood floors, replacing baseboards, and touching up paint and drywall issues. 
  • In guest bedroom two, there was no damage caused by the water loss, but in preparations of upgrading the flooring, carpet and pad was removed from the room. The contents of the room were packed up for safe storage off site, so that hardwood flooring upgrades could be completed in guest bedroom two. 
  • In the study/home office, carpet was 10% affected and required that 14 sq ft of carpeting to be removed. Again, at the homeowner’s request our team removed 100% of the carpeted flooring in preparation of the new hardwood floor installation. The contents of the study/home office were carefully packed and transported off site for cleaning and storage. Antimicrobial professional cleaning products were used to clean the damaged area. Two centrifugal air movers quickly dried this partially affected room. Once dry, the construction department completed the restoration and flooring upgrades by installing new hardwood floors and touching up paint and drywall blemishes.

What to Expect Until Help Arrives!

When you call, SERVPRO of East Cobb a loss coordinator will ask you several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Cobb

SERVPRO of East Cobb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Is your Cobb County home ready for winter weather?

12/3/2019 (Permalink)

SERVPRO van ornament SERVPRO of East Cobb is the restoration company that is faster to any size disaster and can make it "Like it never even happened"!

As the weather outside is frightful and your cozy homes becomes warm and delightful, the holiday season’s aglow, let it snow, let it snow, let it snow! While it is generally unlikely for Georgia to encounter massive snowfalls, it is still important to know how to be weather aware and prepared if winter weather strikes your home, business, or while your traveling. Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

This blog is dedicated to helping you keep the holidays merry and bright, as well as keeping your property safe. But what happens if disaster strikes during the most wonderful time of the year? That’s easy...Call SERVPRO of East Cobb, you locally owned SERVPRO franchise. Even if it is the night before Christmas and even Christmas Day! SERVPRO of East Cobb is available when you need us 24 hours a day, seven days a week, 365 day of the year, ready when you need help the most.

National Influenza Vaccination Week: December 1-7, 2019

Starting in 2005, the Center for Disease Control (CDC) established the National Influenza Vaccination Week to highlight the importance of continuing flu vaccination throughout the holiday season and beyond.

During the 2017-2018 flu season, the CDC estimates the flu caused 49 million flu-related illnesses (more than the combined populations of Texas and Florida), 960,000 flu hospitalizations (more than the number of staffed hospital beds in the United States), and 79,000 deaths (more than the average number of people who attend the Super Bowl each year).

If you’ve already gotten the flu this season, you should still get vaccinated to protect yourself against other strands of the flu. People with a high risk of complications from the flu include young children, pregnant women, people with certain chronic health conditions, and people over the age of 65. Get a flu shot today to protect yourself and your loved ones. 

Tips For The Home

You can winterize your home by installing insulation and weather stripping in areas that have gaps where cold air can infiltrate your home. You can also insulate water lines installed in exterior or exposed walls to help prevent pipe freezes. Having a working and well maintained heating system, whether it is gas or electric is very important. You should have your heating system serviced professionally once a year, and check smoke detectors and carbon monoxide detectors monthly for charged batteries and are in good working order. Having a backup source of heat that can operate on alternative fuels is also a good.

Tips For The Car

The CDC has a few simple tips to prepare your vehicle for winter weather. Make sure your vehicle is in good working order and has a full tank of fuel. This will help prevent fuel lines from freezing and keep ice from forming in the tank. Use cold weather windshield washer fluid and radiator fluid to prevent your vehicle’s systems from freezing. Always carry an emergency kit in the vehicle with blankets, cell phone charger or extra batteries, flashlight, first-aid kit, and some food and water.

Going on vacation should be relaxing and worry-free, which is why it is important to make sure your house is secure before you leave for your trip. Be SERVPRO ready so you don’t come back to damages in your home. Here are some tips for preparing your home provided by SERVPRO of East Cobb.

Make Arrangements with an Emergency Contact.

  • Choose a close friend or neighbor you trust as your emergency contact and provide them with all of your itinerary information in case they need to contact you.
  • A timer on the lights will give the impression that someone is home.
  • Leave written directions for alarm codes, doors, or other information needed to properly care for your home.
  • Make sure your mail is collected; burglars often look for homes with overflowing mail. 
  • The Post office can suspend your mail and deliver the day you get back. Here is a link to the US Post Office.

Take plumbing and electric precautions.

  • Prevent leaks and floods from damaging your home by shutting off gas and water at the meter, supply tank, or appliances.
  • Turn off the water valves to washing machines, sinks, and the dishwasher.
  • Unplug electronics to cut down on any possible shortages which could potentially cause a disastrous fire.
  • Check your smoke detectors to ensure they are working properly.
  • Adjust your thermostat for the season. Keeping your thermostat at 55-60 degrees in the winter and 75-80 degrees in the summer should help control usage.

 Right before you leave:

  • Notify your security company that you are leaving town.
  • Take out the kitchen trash and other trash that could get smelly.
  • Go on one last walk through of your house to secure windows, blinds, fences, doors, and plugs. This will ensure all entries are safe from hazardous obstructions.

 If you come back from vacation and encounter damage to your home, call SERVPRO of East Cobb (770) 424-0400. We clean up mold, fire, or water damage to your home or business in the Kennesaw Area.

What to Expect Until Help Arrives!

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Cobb

SERVPRO of East Cobb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

PASS: Pull, Aim, Squeeze, and Sweep

11/21/2019 (Permalink)

technician cleaning smoke and soot residue from stairs Know in what type of smoke and soot damage you are dealing with can make a world of difference in the restoration process.

The damage to your property following a fire can often be complicated due to the unique behavior of smoke. There are two different types of smoke, wet and dry. As a result, there are different types of soot residue after a fire.

Using a Portable Fire Extinguisher

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly
  • Sweep the nozzle from side-to-side.

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your family members and co-workers to do the same. Remember, extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your home or facility. Check out our previous blog “How to Inspect a Fire Extinguisher” to learn more about the different classes of fire extinguishers and type of fire each are designed to extinguish.

SERVPRO of East Cobb professionals are thoroughly trained in fire cleanup and restoration and know the different types of smoke and their behavior patterns. Knowing this information is vital to proper restoration. Before restoration begins, SERVPRO of East Cobb technicians will survey the loss to determine the extent of impact from fire, smoke, heat, and moisture on the building materials and its contents. The soot will then be tested to determine which type of smoke damage occurred. Pretesting determines the proper cleaning method and allows your locally owned SERVPRO of East Cobb professionals to focus on saving your precious items.

SERVPRO of East Cobb professionals know smoke can penetrate various cavities within the structure, causing hidden damage and odor. Their knowledge of building systems helps them investigate how far smoke damage may have spread. The following points are additional facts you may not know about smoke.

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Types of Smoke Damage:

  • Wet Smoke - (Plastic and Rubber) Low heat, smoldering, pungent odor, sticky, and smeary. Smoke webs are more difficult to clean.
  • Dry Smoke - (Paper and Wood) Fast-burning, high temperatures; heat rises, therefore smoke rises.
  • Protein Fire Residue - (Produced by evaporation of materials rather than from a fire) Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Fuel Oil Soot - (Furnace puff backs) While “puff backs” can create havoc for homeowners, SERVPRO of East Cobb professionals can, in most cases, restore the contents and structure quickly.
  • Other Types - (Tear gas, fingerprint powder, and fire extinguisher residue) Special loss situations require special care.

Deep Frying Dangers

11/6/2019 (Permalink)

tarp and board up of fire damaged home SERVPRO of East Cobb is here 24/7 even during major holidays. Help is never more than a phone call away!

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while hosting friends and family, fire precautions should be top of mind. One of the most popular holiday season dishes is deep fried turkey. While it can produce some of the most delicious turkeys known to man, it also come along with some dire consequences if safety is ignored. Check out the video link below to see what can happen when safety is ignored when deep frying your holiday turkey.

5 Dangers of Deep Frying a Turkey

  • Turkey fryers can easily tip over, spilling hot cooking oil over a large area or surface.
  • An over-filled cooking pot can cause cooking oil to spill or spatter when the turkey is placed in the pot.
  • Even a small amount of cooking oil spilling on a hot burner can cause a large fire.
  • Without thermostat controls, deep fryers can overheat cooking oil to the point of igniting a fire.
  • The sides of the cooking pot, lid, and pot handles can get dangerously hot.

*from our friends over at The US Fire Administration

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of the property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared.

After the first wave of heroes have rescued the property, let your local SERVPRO of East Cobb professionals help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer’s peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires.

  • 482,030 structure fires were reported in the United States in 2018.
  • These fires caused $9.9 billion in property damages.
  • One structure fire was reported every 48 seconds.

If the unthinkable happens and a fire strikes your business or home, give the experts at your locally owned SERVPRO of East Cobb a call (770) 424-0400. We will help make it  “Like it never even happened.”

Thanksgiving Cooking Safety Tips From Your Friends at SERVPRO of East Cobb

11/5/2019 (Permalink)

holiday baking recipe for disaster SERVPRO of East Cobb is open 24/7 even during the holidays. We can be at your door in less than an hour in most cases!

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could quickly become hazardous in a blink of an eye. According to the The National Fire Protection Association (NFPA), cooking is the main cause of home fires and injuries, with the Thanksgiving holiday being the peak day for cooking-related fire emergencies. Review the following safety tips to help ensure you can enjoy a safe holiday.

  • Never Leave cooking food unattended. Stay in the kitchen while frying, grilling, or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.
  • Check food regularly while cooking and remain in the home while kitchen equipment is in use. Use a timer as a reminder that the stove or oven is on.
  • Keep small children away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove and oven.
  • Keep anything flammable like pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels away from the stove, oven, or other appliances in the kitchen that generates heat.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease build-up.
  • Purchase a fire extinguisher to keep in the kitchen year round. Contact the local fire department for training on the proper use of fire extinguishers if you are unsure.
  • Always check the kitchen before going to bed or leaving the home to make sure all kitchen appliances like stoves, ovens, and toasters are turned off.
  • Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas, and inside and outside of bedrooms. Use the test button to check it is working properly every month. Replace the batteries at least once a year.

Choosing the Appropriate Fire Extinguisher

  • Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper, and many plastics.
  • Class B: Used on fires involving flammable liquids, such as grease, gasoline, and oil.
  • Class C: Designed for fires involving appliances, tools, or other equipment electronically energized or plugged in.
  • Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found in factories.
  • Class K: Intended for use on fires that involve vegetable oil, animal oils, or fats in cooking appliances. Generally found in commercial kitchens.

SERVPRO of East Cobb wishes you a safe and happy Thanksgiving and holiday season.

What Can You Restore Using Ultrasonic Cleaning?

10/21/2019 (Permalink)

morantz Z-97 Brother Ultrasonic Wash Machine This is the state-of-the-art Morantz Ultrasonic machine SERVPRO of East Cobb uses to clean textiles, electronics, and other items.

When it comes to cleaning and restoring contents and textiles in commercial applications, there’s not much that can beat an ultrasonic cleaning from the pros at SERVPRO of East Cobb. You might be asking what is ultrasonic cleaning and what kinds of items can be restored or cleaned using this method? SERVPRO of East Cobb would like to address these questions and explain why ultrasonic cleaning is one of the most thorough and cost effective ways of cleaning any number of items. 

Ultrasonic cleaning is a time tested tool in the restoration field and has a wide use of applications in many industries. In the machining industry ultrasonic cleaners are used to remove fine surface particles from objects as well as oil, grease, and other lubricants/chemicals used in the machining process. Along with the oil, grease and other compounds mentioned above, ultrasonic cleaning removes dirt and grime on a microscopic level. This means that even hard to reach places like corners, cracks, crevices, textured surfaces, and other areas that are otherwise inaccessible to clean using traditional cleaning methods.

Make SERVPRO of East Cobb your official ultrasonic cleaning provider today. Give us a call (770)424-0400 and we can schedule your facility for an assessment today!

Let’s go over what exactly ultrasonic cleaning is. Ultrasonic machines very in size based on their application. Some are small enough to place on a desktop and take up no more room than a toaster oven. While other systems can take up the majority of a room and can be used to clean huge items like a vehicle transmission or even airplane parts. In either case, most systems are comprised of a heated basin filled with ultrasonic cleaning solution, and an ultrasonic transducer which produces ultrasound frequencies (20-40 kHz) to agitate the cleaning solution. Items are submerged in the basin and the transducer bombards the items with ultrasonic waves, cleaning the objects in the process. Small bubbles form on the surface of the items called cavitation bubbles. These bubbles might not sound like much but these bubbles are key to the ultrasonic cleaning process. These bubbles put a tremendous amount of pressure on dirt and other contaminants clinging to the surface of the items being cleaned. In effect each bubble is a tiny explosion that both removes and washes away materials adhering to the surface of the item being cleaned.

The reason ultrasonic cleaning is so useful in many industries, including the restoration industry, is because of how thoroughly it cleans just about anything ran through the system and the cost effectiveness of the technique. The following are some of the more common items cleaned using ultrasonic cleaning devices:

  • Window Blind Cleaning - Plastics, vinyls, fabric, wood, aluminum, Venetian, vertical, micro/mini blinds are all easily and quickly cleaned using ultrasonic methods as well as pleated shades, shutters, and other draperies.
  • Fire, Mold, and Water Damage Restoration Projects - Knickknacks, area carpets, oriental rugs, collectibles, stuffed animals, and even toys can be restored and cleaned using ultrasonic cleaning techniques.
  • Medical Device Cleaning - Due to the complex nature of medical device cleaning ultrasonic cleaning is a great choice to clean and sanitize items like tools, wheelchairs, bed frames, nursing equipment, and other medical devices.
  • Electronics Cleaning - As counter intuitive as it may sound to submerge electronics in a liquid to clean them, ultrasonic cleaning does a great job with electronics such as computers, TVs, telephones, and other appliances. Just about any electronic device can be ultrasonically cleaned and in some cases is the only method of restoring certain electronic devices.
  • Parts Cleaning - Automotive, airplane, boat and countless other parts can be cleaned using ultrasonic cleaning methods as well as restaurants/industrial kitchen equipment, air vents, stove filters, and HVAC filters. 

Destroy Odors with Deodorization

10/15/2019 (Permalink)

fire damaged computers When fire and smoke damage strike, You can be ruined or you can be read!

As many as 50% of businesses may never recover following a disaster like a fire. By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Contact us today to get started!

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke, and soot damage in your home or business can create unpleasant and potentially permanent problems. As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits of surfaces and in hard-to-reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to  contents and may result in resurfacing odors.

With technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC), SERVPRO of East Cobb professionals provide specialized services that can rid your home or business of offensive odors left by fire or smoke damage. SERVPRO of East Cobb does not cover up lingering odors with a fragrance. We seek out and remove the source of the odor. Once the source is found, SERVPRO's own proprietary line of professional cleaning products is used to treat and prevent the odor from returning. Any restorable items in affected areas will also be professionally cleaned and deodorized, including furniture, electronics, art, flooring, walls, ceilings, HVAC air ducts, draperies and upholstery, and more. 

Other Odors That May Require Deodorization:

  • Cigarette Smoke
  • Pet Odors
  • Decomposition
  • Mold

Ask your highly trained SERVPRO of East Cobb technician to explain the various deodorization methods available and which will work best for you.

If you or  one of your customers suffer a fire damage or some other accident that require deodorization services, contact SERVPRO of East Cobb your trusted locally owned restoration company. Whether it's fire, water or mold damage or just a stubborn odor that refuses to go away, we'll help make it "Like it never even happened."

Smoke Alarms Save Cobb County Lives

10/14/2019 (Permalink)

FEMA advises replacement of smoke alarms ever 10 years Smoke detectors can be your last line of defense against home fires. Make sure that your home has fully operational smoke alarms!

Smoke alarms save lives when properly installed and maintained according to the National Fire Protection Association (NFPA). In homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments, check your states requirements (GA state requirements)or contact your locals Fire Marshal to help ensure all codes are met. 

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need hep installing, testing or changing batteries in you smoke alarms contact your local Cobb County Fire Department, an electrician or the American Red Cross. Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills. For more information on emergency preparedness, contact SERVPRO of East Cobb!

When fire or water damage puts the things that matter most on the line, you need the very best help on the line, as well. That's why knowing the easiest ways to contact SERVPRO of East Cobb is so important. Just go to www.SERVPROeastcobbga.com or call (770) 424-0400 to get the team that's faster to any size disaster. We're a leader in giving control back to homeowners, property managers, and even entire communities after ravaging effects of water or fire. So whether you're responsible for 1,000 square feet or 100,000, be ready for the worst, with the very best. SERVPRO of East Cobb your trusted local SERVPRO franchise.

The Importance of Cleaning Dryer Vents

According to FEMA, Failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of these fires happening in your home or business, SERVPRO can help clean dryer vents and ducts that may have lint buildup. Other tips for keeping dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird's nest, or other potential obstacles.

Take a look at some of our before and after fire restoration images, or check us out on Youtube

5 Ways Hard Water Can Damage Your Cumberland GA Home

10/10/2019 (Permalink)

SERVPRO technician extracting water SERVPRO of East Cobb is a preferred service provider for most major insurance companies. We can can even help you file a claim!

So you’ve probably seen the late night infomercials advertising water treatments and devices that prevent hard water. You might have wondered to yourself, “What is ‘hard water’ and can it actually affect my home?”. Let's take a quick look at what “hard water” is and how it can affect your house.

SERVPRO of East Cobb is open 24/7. Our water restoration professionals can be at your door within an hour!

Hard water is just water that has a high content of minerals like calcium, magnesium carbonate, bicarbonates and sulfates (minerals commonly found in limestone and gypsum). These minerals are suspended in solution and are so small they can not be seen by the naked eye. To find out if you have hard water you can use a home test kit or by calling your local water department. Levels of hardness in water varies regionally. You can check to see if your water falls in line with Georgia’s average on the US Geological Survey’s (USGS) website

If your water has a slight metallic taste or smells like rotten eggs, you might have hard water. Hard water is typically not harmful to humans or animals, and some studies even suggest that water with slightly elevated mineral levels can be beneficial. The human body needs to take in many different types of minerals. The primary way we take in these minerals is through the food we eat and the liquids we drink. Household plumbing and appliances on the other hand are another story. Over time, hard water can cause major issues in homes, and can also cause minor discomfort to the occupants. Let's take a closer look at how hard water can affect your home.

5 Major Ways Hard Water Can Affect Your Home

  • Hard water shortens the lifespan of your hot water heater and other appliances. Minerals can build up inside of your hot water heater causing it to fail. This can result in costly and time consuming repairs. By having your hot water heater and other appliances regularly serviced according to the manufacturer, you can prevent mineral buildup and prolong the life of your appliances and hot water heaters. 
  • Hard water can cause faucets to drip and can discolor brick and other sidings. Hard water minerals can build up on just about any surface they come in contact with. Areas around water spigots, downspouts, and gutters are prone to discoloration for this reason. Exterior water sources are also prone to mineral buildup that can cause fixtures to drip. Having the exterior of your home pressure cleaned once a year will remove built up minerals on “high traffic water areas”, and can keep your home looking new. 
  • Hard water can leave behind shower and tub rings. Overtime, minerals build up along the fill line of the tub or shower and leave them with an ugly brownish-red slimy residue that can be quite difficult to remove. Cleaning your shower regularly can help prevent shower and tub rings, and in most cases using household cleaners like CLR will remove the unsightly ring/residue. This tip also works on toilets, by preventing toilet rings.
  • Hard water can cause slow draining Toilets, sinks, and shower heads. Not unlike the other examples, minerals can build up in side pipes, fittings, and connectors causing them to corrode and drain slowly. Being careful what you put down your drains is a good way of preventing blockages, but if you believe you have corrosion in your home plumbing system it would be advisable to call a reputable plumbing company you trust.
  • Hard water can cause cloudy drinking water. The reason hard water sometimes appears cloudy has to do with the high mineral content (the higher the mineral content the more cloudy the water). You should never use water that you feel has been compromised in any way, but hard water is safe to drink and can help with some of your daily intake of minerals. Hard water will however, leave your dishes spotty, cause laundry to look less clean or dingy, and can leave your skin feeling dry and itchy.

If you’ve experienced a water loss and need some help cleaning up, call SERVPRO of East Cobb. We have the trained professionals that can make it “Like it never even happened”! Check out some of our great reviews on Google, Yelp and Facebook!

Winter Weather is Coming to Cobb County, Don't Let Your House's Pipes Freeze

10/10/2019 (Permalink)

Frozen tree branch winter preparedness Winter is coming and temperatures are dropping, make sure your home is prepared for cold weather!

Winter is fast approaching North Georgia and will be here before we know it. The best time to prepare for winter weather and the dropping temperatures is to assemble supplies and fortify your property before it arrives. Trying to gather supplies once the cold weather event is upon us results in more accidents on the roads and people stranded in the cold. Having a general all purpose disaster ready kit is a great idea and will help prepare your home and family for cold weather events.

One of the leading causes of water damage in winter months is due to pipe freezes. When pipes freeze fittings, connectors, or even the pipe itself can crack. When the pipes eventually thaw out the water leaks from the pipes causing water damage to the structure. The best way to prevent pipe freezes is to not allow the temperature in at risk areas to drop below freezing by heating these spaces. PEX flexible plumbing lines are better suited for cold weather and could be used in place of traditional PVC or copper pipes. Insulating pipes will also help prevent pipe freezes, and can also improve the efficiency of your hot water heater.

SERVPRO of East Cobb and the Center for Disease Control and Prevention want everyone in the Cobb County & Metro Atlanta areas to be better prepared for winter weather this year. Most Atlantans remembers “Snowmageddon” back in 2014, when we were caught off guard by a few inches of snow and ice. Almost the entire metro area was brought to a stand still because of impassable roads and wrecked vehicles. Hopefully some of these tips will better prepare us and keep us safe this winter.

  • Tips For The Home

You can winterize your home by installing insulation and weather stripping in areas that have gaps where cold air can infiltrate your home. You can also insulate water lines installed in exterior or exposed walls to help prevent pipe freezes. Having a working and well maintained heating system, whether it is gas or electric is very important. You should have your heating system serviced professionally once a year, and check smoke detectors and carbon monoxide detectors monthly for charged batteries and are in good working order. Having a backup source of heat that can operate on alternative fuels is also a good.

  • Tips For The Car

The CDC has a few simple tips to prepare your vehicle for winter weather. Make sure your vehicle is in good working order and has a full tank of fuel. This will help prevent fuel lines from freezing and keep ice from forming in the tank. Use cold weather windshield washer fluid and radiator fluid to prevent your vehicle’s systems from freezing. Always carry an emergency kit in the vehicle with blankets, cell phone charger or extra batteries, flashlight, first-aid kit, and some food and water.


SERVPRO of East Cobb is here to help the Cobb County area with any water restoration projects that might come up. No matter how big or small, SERVPRO here to help. We are the restoration company that can get the job done right the first time. Check out some of our satisfied customers on Facebook, Google, and Yelp!

Cobb County Kitchen Fire Cleanup

10/7/2019 (Permalink)

Tech and customer reviewing soot Our technicians will walk you through your fire claim step-by-step, explaining our procedures thoroughly along the way!

When it comes to fire restoration there’s not much that SERVPRO of East Cobb hasn’t seen. From commercial warehouse fires and large loss high rise restoration projects, to the more common house-hold fire restoration claims. The following is an account of one of our customer’s experiences working with SERVPRO of East Cobb

This restoration story began like too many others, in the kitchen. The homeowner was cooking dinner using the stove-top, which was located on an island in the middle of the kitchen. While he was cooking, the family dog came to him beckoning to let her outside to do what dogs do. The homeowner, thinking he could let the dog out quickly and return to the kitchen, got into a conversation with the next door neighbor that took longer than he anticipated. When he returned to his kitchen, flames were leaping from the stove-top. Black smoke had overwhelmed the vent hood and began to fill the room. Thinking quickly, the homeowner turned off the eye of the stove and used a fire extinguisher, that he kept in a cabinet under the sink, to extinguish the fire quickly and safely. 

*Taking your attention away from any open flame in your home is ill advised. Our customer found this out the hard way. While the damage was emotionally jarring, and the reality that his home could have just went up in smoke shook him to his core, he was quite lucky to catch the fire when he did. 

For more household fire safety tips check out our previous blog “Kitchen Cooking Fires: Prevention & Tips”

The homeowner called SERVPRO of East Cobb around 7:45 pm on a Sunday evening (same day as the fire). Our loss coordinator took down their information and informed the homeowner that we had technicians in route to his home and would be on site in less than an hour. Due to the late hour the homeowner preferred that we stabilize the affected area and return the following day to officially start the restoration process. Before leaving our technicians erected containment barriers to quarantine the affected areas (to prevent soot and ash from being transferred to non-affected areas), turned off the air conditioning unit, and place HEPA air filtration devices throughout the home and affected area to improve the air quality and reduce the smoke smell. 

The island was damaged beyond repair, and would have to be removed along with a small section of hardwood floors that ran along the front side of the island. The stove’s ventilation system also had to be removed as well as portions of drywall on the ceiling that bordered the vent hood. Odors from smoke damage were pervasive throughout the house, so walls and ceilings were cleaned using SERVPRO’s fire and chem-sponges. These sponges are specially designed to safely remove soot and ash from household surfaces. Along with the fire damage in the kitchen, a big part of the cleanup involved cleaning the fire retardant used to extinguish the fire. Fire retardants do a great job putting out fires but can be very messy to cleanup. Imagine taking a twenty pound bag of flower and spraying it all over your kitchen. 

Once the demolition and cleaning was complete our construction team created a scope for repairs and had them approved by the customer’s home insurance company. The homeowner’s kitchen was ready to be put back together, “Like it never even happened”. In no time, the whole ordeal was behind them and they were ready to get back to normal life, a little wiser for the wear.

If you or someone you know has a fire loss call SERVPRO of East Cobb - (770)424-0400

Cobb County Fire Claim Scope and Walk Through

9/25/2019 (Permalink)

5 SERVPRO Technicians cleaning a room with vacuum and brooms SERVPRO's team of technicians hard at work. Making it "Like it never even happened."

According to the NFPA (National Fire Protection Association), US fire departments responded to and estimated 365,500 home structure fires in 2015. Over 11,000 people were injured and over 2,500 fatalities due to home fires, not to mention direct damages totaling $7 billion. SERVPRO of East Cobb is here to help when one of these home fires strikes. Our staff of trained fire restoration specialists can return your property to preloss condition. 

The following is an overview of a fire claim SERVPRO of East Cobb completed for one of our customers earlier this year. While our customer did give us permission to use their story, we will not be identifying this customer or their property for privacy reasons. This overview will give you an idea of how SERVPRO goes about making it “Like it never even happened”.

Shortly after receiving the homeowner’s call, SERVPRO of East Cobb dispatched a team to secure the property by boarding up damages to prevent exposure to the elements. Before securing the property our technicians conducted a safety check to ensure that the fire was out, the property was safe to enter, and that any potential safety hazards were identified and addressed.Once the safety check was complete our mitigation manager conducted a mitigation assessment of the property and scoped the entire structure complete with documentation of conditions of the contents of the home.

This particular job was a pretty severe fire. The fire traveled throughout the main level of the home, damaging most of the furniture and contents beyond repair. The fire department had to use a good deal of water to extinguish the fire, so that brought an element of water restoration to the table as well. All three levels of the home were affected by this fire, but the structure of the home was actually in pretty good shape with only cosmetic damage to the support structure and exterior of the home. This is most likely a testament to the improved standards implemented in newly built homes and general advancement of fire retardant materials.

During fire restoration projects like this, our contents department will scope and pack-out the entire house. This helps facilitate the restoration process by clearing space for our technicians to restore the affected areas and gives them an opportunity to evaluate each item closely to determine if the item should be restored or discarded. Items that can be restored will be carefully packed for transport to our 10,000 sq. ft. cleaning and storage facility. Customers belongings are professionally cleaned using SERVPRO’s proprietary techniques and products as well as ultrasonic cleaning methods and thermal fogging treatments. The customers contents can then be returned or can be stored at our climate controlled facility until the customer is ready to take them back.

This fire started in the garage, where two vehicles were completely destroyed. It spread throughout the main level of the home damaging the hardwood floors, sheetrock walls, and contents. The garage, kitchen, dining room, and living room areas were pretty severely damaged by direct fire damage (fire damage that is caused by flames or ignition, not secondary damage like smoke or soot transfer). These rooms required an extensive amount of demolition and most of the contents like appliances, TV’s, food products, and furniture would have to be disposed of due to fire damage. Once demolition was complete and all sheetrock and hardwood flooring was removed, SERVPRO dried the structure using air movers and dehumidifiers then proceeded to clean and treat the fire damaged structure. After all traces of soot and ash were removed our technicians hot thermal fogged the rooms to deodorize the house.  

Aside from the main level, both the upstairs and lower basement levels suffered fire damage as well. These levels would also require some demolition, but was primarily damaged by soot, smoke, and water. The upper level consisted of the master bedroom, master bathroom, two additional bedrooms, and the attic, all of which would have to have the majority of the sheetrock and all of the carpet removed. Once demolition was completed our technicians placed drying equipment to dry the affected areas. They then cleaned and treated the affected areas and finished with a hot thermal fog to remove any trace of smoke odor. 

The Basement consisted of a home theater, guest room, a couple of storage rooms, and a bar. These were largely untouched by the fire but did suffer significant water damage. As you can imagine in order to extinguish the fire on the first two levels, an extraordinary amount of water was used. This flooded the basement with water carrying soot, ash, and several different types of heavy metals. The water was extracted and carpets removed. Drying equipment was placed in order to lower the moisture levels and dry out the basement. Once the basement was dried to IICRC Standards our technicians cleaned and treated the affected area using a hot thermal fog to deodorize the basement.


Once our mitigation team dried the structure and completed the restoration process, the house was ready to be turned over to our construction department for the rebuild process. For more information on our building services please give us a call (770)424-0400!

Small Office Commercial Water Loss in Kennesaw GA

9/25/2019 (Permalink)

commercial office space flooded by pipe burst Water damaged breakroom and kitchen flooded by pipe burst. SERVPRO made it "Like it never even happened"!

Drying a business after a water loss can be very different from drying a residential property. Commercial water losses can differ from residential claims in many ways such as size, scope, government regulations, and often timeline expectancy. When your business is flooded by a storm or has been water damaged by other means, call SERVPRO of East Cobb. We are the professional water restoration company that can help you get your business back up and running. SERVPRO knows that hours lost to down time can result in days of catch-up work, diminished or lost productivity, and missed deadlines. 

SERVPRO is faster to any size disaster! 

The following is a brief synopsis of an actual commercial water loss that SERVPRO of East Cobb mitigated and restored earlier this year. For privacy purposes we will not disclose the identity of our customer or reveal the address of their property, but express permissions have been granted for us to share their story.

SERVPRO of East Cobb responded to our customer's emergency water loss call, nestled in the back of an office park in Kennesaw, GA. The customer called our office early one morning after they discovered that over the course of the previous evening their office space was flooded by a pipe burst. Our loss coordinator immediately dispatched one of our commercial loss teams over to assess the damage and start the restoration process.

Approximately an hour after our first notification of loss, we had technicians on site that were able to temporarily turn off the water to the property, preventing additional damage to the building. Our highly trained technicians then assessed the property for safety hazards and began documenting the water damage. Safety hazard inspections are critical for the safety of our customers, their property, and our employees. Documenting the loss and completing an in depth restoration scope can prevent many issues associated with insurance coverage and allows our customers to make an informed decision on how they would like to handle the claim (or whether or not to file a claim in the first place). 

Now it was time to start the water extraction and demolition phase. SERVPRO’s professional restoration crew used two truck mount water extractors and an additional portable water extraction unit to suck out all of the free standing water from the structure. The floors were carpeted in an industrial high traffic glue down carpet, which would have to be removed using one of our commercial floor scraper/strippers. The four inch vinyl cove base would also have to be removed in several offices to allow the sheetrock to be ported for air circulation during the drying process. 

Air-movers and dehumidifiers were strategically placed throughout the affected areas to dry the building to IICRC Standards and antimicrobial cleaning products were used to clean and sanitize the entire affected area. Monitoring visits were scheduled with the customer's office manager to track and document the drying process. 

Once the building had been completely dried and drying equipment was removed, it was time for our construction team to start the rebuild process. First our construction manager scoped the job-site and built an estimate for re-construction using Xacitmate (industry leading construction estimating computer program). Once the approvals were made by the customer and their insurance adjuster, construction began almost immediately. Replacing and re-installing sections of sheetrock, high traffic commercial glue down carpet, and four inch vinyl cove base. Our construction department was able to complete re-construction in a matter of a few days and our customer was able to get back to business as usual.

Hurricane Dorian's Destructive Path

9/19/2019 (Permalink)

map of US and Hurricane Dorian's Timeline Hurricane Dorian's destructive path and timeline.

Hurricane Dorian was a devastating natural disaster that claimed an estimated 50 lives, displaced thousands of people, and left tens of thousands homeless. The true scope of Dorian’s wrath is only now coming into focus as rescue and relief efforts are well underway. Efforts by the The Grand Bahama Port Authority and the U.S. Agency for International Development (USAID) are leading the charge along with many other countries like the UK, Jamaica, and the European Union. Much humanitarian aid and work must be done to relieve the dire situation in the Caribbean.

Dorian hit Abaco Island in the Bahamas on September 1st as a category 5 hurricane with winds in excess of 180 mph. The next day it made landfall on the island of The Grand Bahamas, with powerful winds and the eye of the hurricane dumping between 6 to 14 inches of rain accumulation from it’s inner core. Along with Dorian’s high winds the progression of the storm began to slow, making it seemingly hover over the Caribbean, prolonging the battering the islands endured. 

In the US, Dorian did not make landfall until September 6th in Cape Hatteras, North Carolina. From September 3rd through September 7th, Dorian pounded the East Coast from Florida to North Carolina, ranging in strength from category 4 to category 1 as it progressed up the coast. It even spun off almost two dozen tornadoes in the North and South Carolina leaving nearly half a million people without power temporarily. In Georgia, Gov. Brian Kemp declared a state of emergency for 21 counties and several roads and highways were closed due to the storm. Not to diminish the damage done to the East Coast but it was largely spared in comparison to the damage done in the Bahamas. 

If you feel so move please support the American Red Cross aid efforts by clicking here to help the people affected by Hurricane Dorian.  1-800-435-7669 

SERVPRO of East Cobb is here to help if you or your family experiences flood or storm damage in the Cobb County area or greater Marietta and Kennesaw area give us a call. We can make it “Like it never even happened."

Common Causes of Commercial Water Damage

9/12/2019 (Permalink)

SERVPRO vehicles on commercial loss SERVPRO of East Cobb has you covered no matter what size disaster!

Commercial buildings that experience water damage, pose unique challenges not typically found in residential structures. Along with typically being physically larger structures, commercial buildings often require specialized solutions like desiccate dryers, supplemental HVAC units to control the environment, and/or power distribution for the facility. Commercial restoration projects require a great deal of communication, documentation, and planning. 

SERVPRO of East Cobb has both the know-how and the equipment to take on any size commercial disaster. If your office space is flooded and you need someone to come and extract the water, call SERVPRO. If your apartment complex has a sewage backup and you need a crew to come cleanup the mess, call SERVPRO. If your sprinkler system soaks your warehouse and you need someone to turn off the sprinkler head and dry the facility, call SERVPRO. We are here 24 hours a day and always have technicians available for emergency services. 

We can be on site within one hour in most cases!

Speed is essential when it comes to restoring a commercial property. Not just in the interest of drying the structure quickly to prevent mold, but so that the business can get back to running as usual. In some cases the cost of drying and restoring the property is really insignificant compared to the amount of revenue lost due to down time or limited productivity. SERVPRO of East Cobb knows that time is money and when it comes to commercial water losses there is no exception. That’s why SERVPRO prides ourselves on getting the job done right the first time and on schedule.

The following are a few of the most common types of commercial water loss we see most often. 

  • Toilet Backup - Toilet backups are hard to prevent and have almost become an accepted part of managing a commercial facility. Due to the frequency of use of the “facilities” in commercial settings, toilets and other plumbing fixtures are just more likely to experience issues that can result in extensive water damage. The best way to prevent these types of water damage is a strong cleaning and maintenance program.
  • Sprinkler System Malfunction - This type of water damage happens more than you might think. Between warehouse fire suppression systems malfunctions, to hotel rooms flooded by sprinkler systems. These types of events are very difficult to avoid and can cause millions in damages. The best way to mitigate the chances of this type of loss is to abide by all fire and sprinkler system codes/regulations, have your system regularly checked and well maintained.
  • AC Unit Leak - Water damage caused by air conditioning units tends to spike in the summer and warmer weather months. During warmer weather air conditioning units have to work harder and create more condensation than normal. This increase in condensation, along with a poorly maintained or malfunctioning system is a recipe for disaster. The best way to prevent your air conditioning unit from leaking water into your building is regular maintenance from a licensed and trusted service provider. 
  • Fire Loss - Many people don’t think about it, but when you experience a fire loss the fire department typically uses a ton of water to extinguish the fire. Justifiably so, nobody wants the fire to flair backup, putting people and property at risk. Some of the water evaporates but most of it stays in liquid form and has to go somewhere often causing its own damage. 

If your business experience a water loss call the commercial water loss professionals...SERVPRO of East Cobb! (770) 424-0400

First Hand Account of House Fire Cleanup in Marietta

9/11/2019 (Permalink)

Fire restoration of customers second level One of the less thought of ways that fire damage occurs is due to “secondary soot transfer”. This is when someone touches, steps or otherwise disturb

So when a homeowner first calls SERVPRO of East Cobb after a house fire, they are typically looking for some reassurance that things are going to get better. They have hundreds of questions running through their heads and are dealing with a ton of stress, but the recurring thought in their head is, “I hope the person on the other end of this call cares about my home as if its their own.” SERVPRO professionals help homeowners regain a sense of control and will care for your home like it is their own. 

One of the overwhelming parts of restoring a home after a fire, is the fact that many homeowners have never dealt with a house fire before. Setting aside the possible life-threatening experience they just went through, the aspect of rebuilding and replacing your home and belongings can be very overwhelming. Take solace in the fact that you are not alone and there are people like SERVPRO of East Cobb to help guide you through the restoration process.

The following is an example of how SERVPRO handles and documents an actual fire restoration/cleaning job. While we will not be identifying this customer (or their property), we did get their permission to share their experience working with SERVPRO of East Cobb. 

This fire claim was isolated primarily to the master bathroom. The cause of the fire was determined to be an appliance that caught fire. Luckily no one was hurt and the fire was extinguished by the fire department quickly. When the Marietta Fire Department responds to a fire, “it is time to extinguish a fire”. They are not taking any chances on letting the fire flair back up so they use plenty of water to douse the flames. Inevitably the water used to extinguish the fire causes water damage. This is just the nature of putting out fires, and is better than the alternative.  

The first thing our team did once the inspection was completed was establish a barrier between the heavily affected areas and lesser affected areas. This was accomplished by isolating the master bathroom from the rest of the house using a poly sheeting barrier with a zipper-door to service as access door. A “decontamination room” was setup adjoined to the zipper door to serve as a transition, in which a technician can “decontaminate” themselves before exiting the heavily affected area. 

Demolition in the master bathroom consisted of removing the flooring, sheetrock, insulation as well as both sinks, vanities, marble countertops, and toilet fixtures. Once demolition was completed fans, dehumidifiers, and air-scrubbers were placed around the master bathroom to dry the studs and subfloor. Several days later, after inspecting and documenting that all materials had been dried to IICRC standards, our team of professional cleaners treated, cleaned, and sealed the studs, subfloor, and ceiling joists using antimicrobial treatments like Sporicidin Disinfectant Solution and Kilz Original Primer to prevent smoke odors.

The rest of the house and master bedroom, were primarily damaged by smoke and secondary soot transfer. Very little actual “fire damage” took place in the master bedroom, but the smoke and soot did travel throughout most of the single level home causing an overpowering smoke odor. SERVPRO of East Cobb isolated the HVAC system by turning it off, sealing the registers and returns, cleaning the ducts, and changing the filters in the system. Our restoration specialist documented and packed up textiles and furniture to be cleaned and professionally restored to preloss condition off site using ultrasonic cleaning and other professional restoration methods. The restored items would be repacked and stored in our climate controlled warehouse, ready to be delivered back to our customer’s home at their earliest convenience.

The carpet in the master bedroom was beyond repair due to secondary soot transfer and water damage that occurred during the course of the fire being put out. So the carpet and pad were removed as well as the trim and lower 3 feet of the sheetrock and insulation in the master bedroom. Again, equipment was placed to dry the structure and a similar antimicrobial treatment was applied to the affected areas to prevent mold from growing in the future.

The entire house was literally cleaned from top to bottom. SERVPRO uses a method of cleaning called “Top-to-Bottom Cleaning” which entails using HEPA vacuums, dry-chem sponges, and other professional cleaning products to clean a structure starting with the ceiling and working your down to the floors. Using this method, it reduces the likelihood of resoiling an area that has already been cleaned. 

At this point the property was ready for reconstruction. It had been thoroughly cleaned, dried, and deodorized. Our Building and Reconstructive Services Department, never ones to waste time, had already pulled the scope from our Fire Restoration Department and had an estimate ready for the homeowners adjuster almost immediately. Our construction department was even able to include some changes to the bathrooms original design at no additional cost to our customer.

If you’ve recently experienced a home fire, please give SERVPRO of East Cobb a Call today! (770) 424-0400

National Day of Service and Remembrance : September 11, 2019

9/6/2019 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, the National Day of Service and Remembrance was established in 2009 as a day of reflection. Led by the Corporation for National and Community Service, this is a day to come together as Amercians following the events of 9/11 to help neighbors in need and to honor veterans and First Responders in your community.

On this day and everyday, SERVPRO of East Cobb salutes those heroes who arrived in our nation’s most dire times of need and stand strong in the face of disasters. These heroes are the First Responders who keep our communities safe in trying times. They are the heroes that answer putting their own health and safety on the line for the betterment of our great country.

Give back and make a difference in your community this year. Click here to find a volunteer opportunity near you, or register your National Day of Service and Remembrance event, or visit nationalservice.gov/911day

SERVPRO would like to that this opportunity to remind you about the First Responders Bowl. Mark your calendars for December 30, 2019 and join us in Dallas Texas at the home of the SMU Mustangs, Gerald J. Ford Stadium. SERVPRO is proud to sponsor the second annual F1RST RESPONDERS BOWL! Two of the NCAA’s finest D-1 schools fight it out for 90 minutes and leave it all out on the field. 


Support our First Responders and reserve your tickets today!

Cobb County Fire Claim Step by Step Walkthrough of Scope

8/5/2019 (Permalink)

SERVPRO of East Cobb is one of the most trusted names in the fire restoration industry. We’ve earned this status by providing our customers with top notch service for over 17 years and by standing behind our work. We pride ourselves on being faster to any size disaster, and getting the job done right the first time. Let SERVPRO of East Cobb make your home fire or water loss “Like it never even happened”!

While we won’t be disclosing any of our customer’s information, we would like to share the following account which was directly taken from one of our actual fire claims. We will walk you through this claim, start to finish, so that you will know what to expect should you require our services.

SERVPRO of East Cobb Receives Your Call!

No matter the time, day or night, SERVPRO is here to answer your call and can have technicians dispatched to your home in less than an hour in most cases. If your loss does not require immediate attention our call specialist will be able to schedule a service call at your earliest convenience. Please keep in mind that the first 24 hours in many restoration jobs are critical, so schedule an inspection as soon as possible.

“The Smiths” called us shortly after the fire trucks left their driveway in need of a fire restoration/cleanup company. She had never dealt with a home fire before and had no idea where to start. Our helpful call specialist helped “The Smiths” by providing them with a list of things to gather for the insurance company like a copy of the home policy, title or deed for the home, and personal identification. Along with a list of items to gather for the insurance company, we provided the family with a list of common items they would probably need in the event that the house would need to be vacated (Like clothing, toiletry items, prescriptions or medications, even items for pets).

Secure Customers Property

The first thing one of our technicians will do when they arrive on site is a safety check. This is to ensure that the fire is in fact extinguished and to make sure that there are no other safety concerns on site. After the property is ruled as safe our team will call in the appropriate resources to secure the property. Boarding up or tarping windows, doors, and/or holes in the structures walls or roof are some of the common measures we use to secure our customers property. We secure the property to ensure that no further damage befalls your belongings due to exposure to the elements. Before leaving the site SERVPRO professionals will confirm all of the homes access points have been secured (on this initial visit and every other visit until completion of services).

One of our fire restoration specialists arrived on site within 45 mins and immediately confirmed with a fire marshal that the house had been cleared and that property had been deemed safe for re-entry. Our fire specialist proceeded to inspect the property for safety concerns like falling ceilings, compromised flooring, and possible hazardous materials. Once satisfied that the structure was safe, he began inspecting the damaged property. In this case there was no structural damage to exterior walls or roof so securing the property was not an issue.

Estimating Scope of Work & Planning Cleaning Services

SERVPRO of East Cobb uses estimating software called Xactimate to scope and quote services on all of our fire, water, and mold claims. Xactimate is widely regarded as the industry standard when it comes to home repair estimates and is actually used by most insurance adjusters to scope residential and commercial losses. Our highly trained technician will scope the affected areas and our claims specialists will be able to provide you with an estimate with in 24-48 hours. Our technician will also start developing a restoration/cleaning plan for the property. They will make notes of services and/or trades that will be required to return the home to preloss condition.

 The scope of loss was broken down into zones or levels. The first zone being the “Main Level”, and consisting of the kitchen, family room, laundry room, living room, dining room, bathroom, two closets, powder room, pantry, foyer, and a set of stairs. The second zone was denoted as “Level 2” and consisted of a hallway, linen closet, master bedroom, two storage rooms, three additional bedrooms and several closets. This scope of loss encompassed a total of 23 scoped rooms, each of which had an individualized plan for restoration. 

The first things listed on the scope were to clean the furnace, duct-work, and heat/AC registers. Once cleaned the furnace and AC systems were sealed up at the registers to ensure soot particles didn’t re-contaminate the system or other areas. The scope for the remaining areas was pretty straight forward, listing line items like heavy clean floors, baseboards, cabinetry, light fixtures, and doors. The scope also includes less common line items that less experienced companies might not think to provide (like heavy cleaning: chandelier; window blinds; fireplace; garbage disposal; microwave; refrigerator; dishwasher) or lack equipment and/or training to provide services like deodorizing thermal fog or ultrasonic cleaning.

During the scope process our highly trained technicians documented damages to determine salvageability of the building materials and contents. The process was also used to determine the cost effectiveness of restoring, versus replacing items and determining how much demolition was required to remove fire remnants and any water damages the property suffered during extinguishing the fire.

Once documentation was completed SERVPRO of East Cobb conferred with the customer’s insurance adjuster by providing them, and the homeowner, with a copy of the scope to make sure all services were accounted for, all items were approved, and that all parties were on the same page as far as the scope and job timeline were concerned.

Preform Services & Monitor Equipment

This is the step when things really start to move, both literally and figuratively. Our technicians will swiftly and methodically pack up, move and store (if necessary) the contents of the affected area(s) such as furniture and personal items. Testing the structure and contents moisture levels as they work ensuring the drying process will work correctly. They will then further assess the affected areas determining if any additional areas/items can be restored or cleaned or need to be disposed of and added to the well documented list disposed of items. 

Demo having been completed, the next steps are to clean the affected area using specialized equipment and professional cleaning products so that drying, and air filtration equipment can be placed. Once drying equipment is place, this marks the beginning of the drying process. The moisture levels of the home and contents are manipulated to dry all materials to IICRC scientific standards in order to prevent mold growth. The drying process will take place over the course of several days. Monitoring visits will be scheduled so that our technicians can better assess the drying progress, document the progress in our “drying logs”, and can alter the drying plan if necessary (add additional equipment or move/place equipment to better facilitate drying process).

Upon completion of the drying process our technicians will remove the drying equipment and proceed with the “final cleaning”. This step is also known as a touch-up or quality assurance step, consisting mainly of HEPA vacuuming, wet mopping, and dusting of debris disturbed by drying equipment, and removing containment barriers (if advisable or needed).

Approvals from the adjuster came almost immediately, in part due to our proactive documentation process and restoration plan, but also in part due to SERVPRO’s experience and positive reputation from working with most major insurance providers and adjusters. Our Cleaning technicians went to work cleaning and restoring the property using our specialized equipment, professional cleaning products, and SERVPRO’s inside-out & top-down cleaning methods to completely rid the property of all soot and smoke particles.

The first step was to clean and isolate the air-conditioning and heating systems by sealing the air registers after cleaning the ducts, HVAC components, furnace, and replacing air filters. Then demo began by removing any materials not expected to dry, be restored, or were otherwise unsalvageable. Drying equipment was placed after all demolition was cleaned up to facilitate drying over the next 5 days. Monitoring visits took place on the second and fourth days to document the drying process in our drying logs, and the equipment was picked up on the fifth day. This allowed our fire crew to meticulously clean all surfaces and perform a complete thermal fogging of the affected areas the next day. Finally, we HEPA vacuum, wet mopped and dusted the affected areas and our workspaces as part of our “final cleaning”.

 Re-construction Services

SERVPRO of East Cobb offers full remodel or re-construction services. Our construction managers will work with customers hand in hand choosing the materials to build back your home. This is where we truly make it “Like it never even happened”! Some homeowners take this opportunity to upgrade elements of their home as well. If your going to have your home torn apart you might as well put it back the way you want it right? Why not upgrade? SERVPRO of East Cobb has the experience and know-how to make this as much of a hassle and stress free process as possible.

Be Alert for Summer Radio Weather Advisories in Cobb County

7/26/2019 (Permalink)

Better safe than sorry. Be prepared with an emergency weather radio!

One of the best steps you can take to prepare yourself for summer storms, is to purchase a good quality weather radio. A weather radio is designed to alert you to dangerous weather situations, such as an approaching tornado. It allows you to be warned ahead of approaching storms providing you time to seek shelter. A weather radio is one of the most reliable sources for weather alerts. Weather radios have improved in design and have made many other advancements over the years. They are now readily available and very affordable. Most basic weather radios average cost is around $30 and will warn you of all types of weather advisories and public announcements. Some models can be programmed to only alert you of specific weather alerts you designate.

When shopping for a weather radio, look for the following key features:

If you need help programming your weather radio, you can contact your local National Weather Service Office or for additional information, including county codes for Georgia, visit NOAA Weather Radio website at www.nws.noaa.gov/nwr.

Learn More About Wireless Emergency Alerts

Wireless Emergency Alerts (WEA) are emergency messages sent by authorized government-alerting authorities through your mobile carrier. Government partners include local and state public safety agencies, FEMA, the FCC, the Department of Homeland Security, and the National Weather Service.

Alerts receiving them  at the right time can help keep you safe during an emergency. With WEA, alerts can be sent to your mobile device when you may be in harm’s way, without need to download an app or subscribe to a service. WEA may be used to share:

  • Extreme weather warnings
  • Local emergencies requiring evacuation or immediate action
  • Presidential Alerts during a national emergency

A WEA will look like a text message. The WEA message will typically show the type and time of the alert, any action you should take, and the agency issuing the alert. The message will be no more than 90 characters.


Visit www.ctia.org/wea to learn more about Wireless Emergency Alerts, including how to determine if your mobile device is WEA-capable.

How to Handle a Cobb County Clogged Toilet, Sink, and Other Simple Plumbing Issues

7/26/2019 (Permalink)

Water damage can not only be a hazard to your home or business. It can also be hazardous to your health!

Picture this, you are at your Cobb County home in your master bathroom using the facilities. Upon finishing your business you flush the toilet and notice the water level in the toilet raising (not draining as usual). Oh no! You’ve got a clogged toilet. Soon water begins overflowing from the bowl and spreads throughout the bathroom floor. In a panic you look anything nearby to sop up the mess, frantically soaking up as much water as you can.

Once the water finally stops coming you are faced with a couple of options. One, to clean up the mess yourself, exposing yourself (and possibly your family) to all the contaminants and risking additional damage to your home. Or option two call SERVPRO of East Cobb and let our trained professionals make it “Like it never even happened”. Our team can be on site within an hour in most cases and are on call 24/7.

Little known facts about common types of plumbing issues:

  • Almost 20% of homeowners experience a clogged toilet on a regular basis
  • Nearly 2 of 5 homeowners regularly have issues with packed up sinks or drains
  • 1 in 20 homeowners have low water pressure
  • Just shy of 5% of all garbage disposals have plumbing issues

How to fix a clogged toilet

The first rule of unclogging a toilet is to refrain from pressing the flush handle over and over again. This will only release more water into the bowl and sinse the drain is blocked all of that water will overflow into your floor. A better course of action is to use a quality toilet plunger. For best results use a flange plunger. Take the following tips under consideration:

  • Making sure you have a good seal between the plunger and the toilet use a plunging motion quickly and repeatedly with firm pressure. With any luck this will break through the blockage clearing the line. 
  • Be mind full of the water level and don’t attempt to flush the toilet until you are sure that the blockage has been cleared.
  • It is inadvisable to use chemical drain cleaners on your toilet. The chemicals can damage you plumbing and tend to be very costly. If they come in contact with your skin, they can irritate or even burn your it.
  • If you are unable to unclog a toilet or drain on your own, contact a trained professional.

If you or someone you know has experienced a water loss please give us a call today. Time is of the essence when it comes to water damage. We have trained professionals awaiting your call and can have a technician dispatched to your home or business in less than an hour in most cases. SERVPRO of East Cobb is faster to any size disaster, and can make it “Like it never even happened”. 

Check out what some of our satisfied customers have had to say about their experience working with SERVPRO of East Cobb.

Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide

7/26/2019 (Permalink)

Fire detection technology has come a long way. Make sure when you purchase a fire detector device that it also detect carbon monoxide.

Unfortunately, carbon monoxide is invisible to the naked eye. It is even more unfortunate that in high levels, carbon monoxide can kill a person in minutes. Often called the silent killer, because you can not see carbon monoxide (or CO). It is an odorless, colorless gas created when fuels like gasoline, wood, coal, natural gas, and propane burn incompletely. According to the Center for Disease Control and Prevention, each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning. All People and animals are at risk for CO poisoning, with some groups (including unborn babies, infants and people with chronic heart disease, anemia, or respiratory problems) being more susceptible to the effects of carbon monoxide.

When purchasing fire detectors make sure the device you choose has a carbon monoxide detection feature built in!

An excess of carbon monoxide, leading to CO poisoning, can occur due to numerous causes like faulty furnaces or other heating appliances. Portable generators, water heaters, clothes dryers and idling cars left running in garages are also common cause of CO poisoning. Taking some very basic precautionary steps will help reduce the risk of carbon monoxide poisoning in your Cobb County home. Protect yourself by reviewing the following tips provided by the United States Fire Administration.

  1. Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.
  2. Make sure vents for the drying, furnace, stove, and fireplace are clear of soot, snow, or other debris.
  3. Have fuel-burning appliances, like oil and gas furnaces , gas or kerosene heaters, fireplaces, and wood stoves inspected by a trained professional regularly (at minimum once a year).
  4. Only use barbecue grills outside, away from all doors, windows, vents and other building openings. Some grills can produce CO gas. Never use grills inside the home or the garage, even if the doors are open.
  5. Make sure all fuel-burning equipment is vented to the outside to avoid CO poisoning. Keep the venting for exhaust clear and unblocked.
  6. Open the damper for proper ventilation before using a fireplace. Never use your oven or stovetop to heat your home.
  7. If you need to warm a vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueled engine or motor indoors, even if the garage doors are open. Make sure the exhaust pipe of a running vehicle is not blocked with snow, ice, or other materials.


Should you or someone you know experiences a fire loss please don’t hesitate to contact SERVPRO of East Cobb. We are you local area SERVPRO service provider and can handle any size disaster. This means that no house fire is too big or too small for SERVPRO of East Cobb. Check out what some of our satisfied customers have had to say about us.

Commercial Building Restoration, Cleaning, and Mitigation Services

6/20/2019 (Permalink)

Call the professionals that know how to get the job done right the first time! SERVPRO of East Cobb (770)424-0400

Has your office space flooded or gone through a fire recently? Looking for help? Not too sure where to turn? Look no farther. SERVPRO of East Cobb is here to make it “Like it never even happened." Experiencing a water loss or fire can be an overwhelming event, but you don't have to go it alone. The first step to getting back your business back up and running is cleaning up the mess. Let SERVPRO of East Cobb help you take that first step. We can have uniformed and trained technicians at your business in under an hour. We are ready and equipped to start the mitigation process to get you back to preloss condition and more importantly back to business.

Commercial Building Restoration Services

SERVPRO of East Cobb prides ourselves on our quick response time and providing 24 hour a day emergency water, fire, and mold damage cleanup and restoration. It doesn't matter if your a big box store, office space in a highrise structure, or a small locally owned business; SERVPRO has the experience, equipment and training to handle any size situation. With the backing of over 1,700 franchises nationwide, we have the support and resources needed to respond to any size disaster. Learn more about our commercial mitigation and restoration services:

Commercial Building Cleaning Services

When you need the job done right and done quickly the first time, call on the company that Kennesaw has trusted for decades, SERVPRO of East Cobb. No job to big or small! If dirt, odors, or moisture  causes an issue in your office space or warehouse call SERVPRO of East Cobb. Our highly trained technicians will be at your door in no time with top-of-the-line equipment to make your business new again. For more information on our commercial cleaning services click here.

Related Commercial Services

What to do after a flash flood in your Sandy Plains GA home or business

6/10/2019 (Permalink)

When flash floods strike, strike back with SERVPRO of East Cobb. We are the water restoration specialist that can dry-out any size disaster. With the backing of over 1700 franchises nationwide we are the leading name when it comes to water restoration and storm recovery services. If you our someone you know need help making it “Like it never even happened” call SERVPRO of East Cobb!

SAFETY PRECAUTIONS & BEST FIRST STEPS

  • Avoid flood waters as much as possible, they may contain contaminants like sewage, gasoline, heavy metals, and could be hiding electrocution hazards.
  • When safe, turn off the electricity at the main breaker box and only turn the power back on when your home is dry and has been inspected by a certified electrician. Electrocution is a real risk when it comes to flood damage. Just one more reason why it’s best to call in the professionals.
  • Quickly starting the cleaning and remediation process is crucial. Hiring a trusted and professional water damage mitigation service like SERVPRO of East Cobb is even more important! SERVPRO will jump start the cleaning process and get you back to normal in no time.
  • Remove any items that have not been affected by flood waters, to prevent damage to non-affected items and areas during the cleaning process.
  • Be familiar with your insurance policy. Call your insurance agent and discuss your coverage options for flood insurance before you have a flood. Having a solid insurance policy can be key to recovering fully from flooding event.
  • Design and practice an emergency flood plan. Being prepared for a flood can be relatively easy and inexpensive. Check out this previous blog for more information on putting together an emergency flood plan - It Doesn’t Cost A Lot To Be Prepared.
  • Call SERVPRO of East Cobb the trained professionals than know how to get the job done!

When it comes to flood waters it's very important to know your risks. If you have questions about your flood risk visit our friends over at FEMA. You can research your home or businesses flood zone risk level using this link.

SERVPRO of East Cobb can come to your home our business 24/7 to remove water and dry your property. Give us a call today (770) 424-0400!

The Best Water Restoration Company in Kennesaw GA

6/10/2019 (Permalink)

SERVPRO of East Cobb has many different pieces of equipment at our disposal to extract water safely from your home/business and we are available 24/7!

SERVPRO of East Cobb has provided the very best in 24/7 emergency water extraction and removal services for over 17 years. When it comes to water extraction, we know a thing or two. We’ve seen just about every scenario you might come across in a residential or commercial setting. To the average person it might just look like a bunch of people using big vacuum cleaners to suck up water, but in reality there is a lot of science, training and specialized equipment being utilized.

If your underwater, Call SERVPRO of East Cobb (770) 424-0400. We can dry you out!

SERVPRO technicians are IICRC certified and spent hundreds of hours on the job training. They also have the opportunity to take advantage of our continued learning opportunities. We like to say “Choose SERVPRO of East Cobb because we are the best”. The truth is SERVPRO East Cobb is the best because of our people. Our certified and trained technicians will treat your home or business like it is our home or business. When water damage happens it’s nice to have somebody on your side that has your best interests at heart.

Having the right equipment is also important when it comes to water restoration and that’s why SERVPRO of East Cobb has heavily invested in our equipment. Not only do we have more equipment than your average local water restoration company, but we also utilize the latest and greatest equipment available. SERVPRO of East Cobb uses moisture mapping technology to monitor the progress of drying over the course of our services. SERVPRO of East Cobb also has thermal imaging technology that helps track progress of  drying, as well as helps locate the source of water intrusion.

Our trucks and vans contain complete carpet cleaning/extraction systems. Our skilled technicians utilize this cutting edge equipment to extract dirty contaminated water from carpets and clean deep within its fibers. They can also use this equipment to safely sanitize other floorings like tile and cement, as well as to pump out massive amounts of water. Along with these truck mounted cleaning systems SERVPRO technicians have access to portable carpet cleaning/water extraction systems. The portable cleaner/extractors can be utilized when access to an affected area is limited or requires special attention. We also have a diverse fleet of pumps available to remove water. From sump pumps to trash pumps and even larger pumps capable of moving hundreds of gallons of water per hour. If you need to move a lot of water move quickly, SERVPRO of East Cobb has the equipment to get it done.

If you home or business is in need of emergency water removal call the extraction team that can handle any size disaster...SERVPRO of East Cobb!

Full-Time Restoration Technician Position Available

5/24/2019 (Permalink)

SERVPRO of East Cobb is looking to fill full-time water/fire technician position. Must be able to work weekdays and weekends.

•Be authorized to work in the United States.

•Must have reliable transportation.

•Background check required.

You can apply for this position by clicking on the following link to our Facebook Job Listings!

24-hr emergency fire and water damage cleanup service looking for hard-working, dependable, customer-service oriented people for labor intensive position. Duties include, working in all weather conditions; cleaning up water (includes sewage) and fire damaged buildings utilizing specialized equipment; cleaning walls, ceilings, floors, personal property; demolition, lifting heavy equipment and personal property; mold removal; carpet/upholstery cleaning. Other job expectations include working overtime at a moments notice and being on-call during non-business hours, weekends, and all holidays per schedule/s.

Job Qualifications: Drug Free, Reliable transportation to/from work. Flexible schedule in order to work scheduled hours and be on-call. Be proficient in communications, both verbal and written. Be able to lift 50lbs-75lbs or more without restrictions. Enjoy working with people and follows direction. Able to problem-solve. Honest, hardworking and has leadership qualities. IICRC certified a plus

Lower Recovery Costs - The SERVPRO System Helps Save Money!

5/20/2019 (Permalink)

SERVPRO of East Cobb extracted water from this Smyrna crawlspace and replaced the vapor barrier to prevent moisture issues, odors, and mold growth.

When it comes to mitigating a home or business water loss a quick response time is vital. Emergency mitigation services help minimize additional property damages. Calling a trained professional as soon as possible is the best way to prevent further damage to your property. In the Cobb County area, SERVPRO of East Cobb has been fastest to any size disaster for over 30 years. We believe our customers deserves our upmost respect and perform our work accordingly. Call SERVPRO of East Cobb and you can expect to have a technician on site with the hour in most cases (never more than 4 hours). 

Emergency Water Damage Process Overview

  • Hour One: SERVPRO of East Cobb’s loss coordinator will reach out to our customer to immediately dispatch a remediation crew to your address to administer emergency services. Knowing that help is on the way, can restore your sense of control of over the situation!
  • Detailed Explanation: A uniformed, trained SERVPRO professional equipped with the latest in drying technology will walk the site evaluating and scoping the job. Once our technician has completed the walk through, they will sit down with the customer to go over the scope of work. They will explain, step-by-step, the SERVPRO recommended services to be completed.
  • Pretesting: One of the ways SERVPRO saves our customers money is by pretesting effected materials like upholstery, carpets, drywall, flooring, and other textiles. By pretesting these materials, we can quickly discern how viable restoration of the item(s) will be. This prevents time consuming and costly cleaning of materials that are not suitable for restoration. Pretesting also allows our technician to choose the appropriate cleaning method for individual items, preventing them from being damaged during the cleaning process.
  • Eight Hours: Within eight business hours of arriving on site, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.
  • Cleaning & Restoration: SERVPRO professionals are trained not only to effectively help you regain control of your property but are also trained to work neatly and efficiently when a damaging event has turned your life upside down. They will use stat-of-the-art restoration techniques to ensure your home or business is properly taken care of, the first time.
  • Final Walk-Through: To ensure our customers are completely satisfied, our technician will walk the entire job and review the scope of work with our customer a final time once all services have been completed.

SERVPRO of East Cobb is locally owned and operated with the backing of over 1700 locations nationwide. This means that no matter what size disaster, SERVPRO of East Cobb is up for the challenge and is ready is ready to provide 24/7 emergency water restoration services.

SERVPRO of East Cobb can make it “Like it never even happened.”

How to Remove Standing Water and Dry Your Kennesaw Basement

4/29/2019 (Permalink)

Call SERVPRO of East Cobb 24/7 Emergency Water Removal & Extraction

Removing standing water from your basement might seem like an impossible task but SERVPRO of East Cobb handles this type of situation nearly every single day. SERVPRO brings newest drying technology to every jobsite as well as highly trained professionals. SERVPRO of East Cobb holds ourselves to the highest industry standards. To us it’s not just another job, it is one of our valued customer’s home or business. SERVPRO of East Cobb can make it “Like it never even happened."

“Dealing with a flood” in Kennesaw GA, makes most business and home owner’s list of worst-case scenarios. We typically find during most water damages that the basement is affected whether it is a pipe leak or a result of outdoor flooding. Water travels to the lowest point so it usually winds up in the basement or crawlspace. SERVPRO of East Cobb's highly trained professionals can dry out your home or business using our top-notch equipment and drying techniques.   

Here are a few things you should expect over the course of our service:

Move-Outs

Depending on how large the affected area of your property is and how many contents are involved, SERVPRO of East Cobb will likely move furniture and other personal belongings out of the structure or to a non-affected area. This will allow us to clean and restore the affected area more efficiently and effectively. This will also allow for additional room so that the restoration equipment can be placed in a way that will successfully dry out the property.


Water Restoration

Once the contents have been manipulated, our restoration team will start extracting water by using a submersible pump or extraction unit. Submersible pumps have enclosed motors which allow the pumps to be submerged into water and pump the water out of the area. Our extraction units allow for pumping of standing water into a portable tank which can then be disposed offsite. Either method will successfully remove any water from your basement.

Drying and Cleaning

After the water is removed from your basement our professionals will place specialized equipment to dry the structure of your home. This specialized equipment will include air movers to evaporate the moisture from affected materials and dehumidifiers to lower the humidity in the affected area. Drying out your home after a water loss is essential to keep mold from growing. If mold has already started to grow, SERVPRO of East Cobb has trained professionals standing ready to remediate your home or business 24/7. Drying your home will require several visits to monitor the progress of drying and to manipulate the equipment to achieve moisture contents goals. The affected area of your home will be treated with an antimicrobial agent, which will keep odors at bay as well as prevent microbial growth.

*Once all Moisture content readings have meet goal all equipment will be removed and you will be ready to move forward with the next step in the restoration process if necessary, The Rebuild Phase.

SERVPRO of East Cobb is proud to be a part of most major insurance providers preferred vendors as well as our local agents go to restorers.  Our skilled technicians have passed background checks and are IICRC certified. We help make it “Like it never even happened.”

Give SERVPRO of East Cobb a call at (770) 424-0400 if you have experienced a water loss in your home. We are Ready to Help!

Visit http://www.SERVPROeastcobbga.com for more information on water damage.

Pay Attention to Kennesaw Flood Warnings

4/19/2019 (Permalink)

Call SERVPRO of East Cobb for 24hr water extraction & restoration for your home or business!

Flooding is a temporary overflow of water onto an area that normally is dry. Injury or death can result from failing to evacuate flooded areas, going into flood waters, or staying in flooded areas after water passes. As far as natural disasters go, floods are the most common natural disaster.

  • Floods can damage buildings, create mudslides/landslides, and cause substantial disruption of transportation/resources
  • Floods result from rain, snow, storms, or even overflows of dams and other water systems.
  • Flash floods can develop quickly or slowly and can come with no warning.

If you've experienced flood damage call SERVPRO of East Cobb (770) 424-0400. We offer 24/7 emergency service!

If you are under a flood warning, seek safe shelter immediately!

  • Do not walk, swim, or drive through flood waters. Turn Around, Don’t Drown! (Just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away.)
  • Stay off of bridges over fast-moving water.
  • Determine how best to protect yourself based on the type of flooding.
  • Evacuate if told to do so.
  • Move to higher ground or a higher floor.

Are you one of our many satisfied customers? Click Here to let us know how we did!

For more information about floods and similar articles check out our friend over at www.ready.gov

Storm Insurance Related Questions For Your Kennesaw Storm Claim

4/5/2019 (Permalink)

Call SERVPRO of East Cobb 24/7 Emergency Storm Repair Service! (770)424-0400

SERVPRO of East Cobb field hundreds of emergency water restoration calls every year from often frantic customers dealing with their first storm related insurance claim. This can be a very trying and stressful time for even the coolest headed individuals. SERVPRO has your back and can make it “Like it never even happened.” With over 1600 franchises nation wide we have the national backing to handle any size disaster.

SERVPRO of East Cobb prides itself on not only restoring our customers property, but also our customers peace of mind. Customers tend to have questions flying through their head causing all sorts of anxiety and stress. Having a company that you can turn to, to answer your questions and provide 24/7 service is essential.

Some of the most common questions customers ask us about their home, condo or business water damage:

  • Is a water leak covered by home insurance?
  • Is a leaking toilet covered by insurance?
  • Is water damage from a leaking roof covered by insurance?

While we wish we could give a simple yes or no answer to these questions, there are way too many variables to issue such an overly simplified blanket answer. If you have questions about your coverage, we encourage you to contact your insurance agent. Familiarize yourself with your policy and don’t be afraid to ask your agent questions about coverage. Knowing what kind of coverage, you have will prevent you from being ill prepared when disasters happens.

Types of water damage that depending on coverage, may or may not be covered by your insurance policy:

  • Sudden or Accidental Discharge - A window is broken allowing rain water to damage the interior of a structure.
  • Sewer Backup or Water Backup - The sewer system is clogged causing sewage to flow backwards into a home or business.
  • Overflow - A water shut off valve or drain fails causing water to flood a kitchen or bathroom.
  • Flood - During inclement weather water levels rise such that water engulfs street, home & business.
  • Insurance Covered Storm Related Water Damage - This would be determined on a case by case basis and depend on the insured’s coverage

SERVPRO of East Cobb is a leader in the water restoration industry and is a preferred service provider for most major insurance providers. This means that SERVPRO has pre-negotiated pricing, rates and terms of service with your insurance provider on a national level. Providing both cost savings for insurance companies and their customers. It also means that you will receive the same high level of service from highly trained restoration professional no matter where you live!

Give SERVPRO of East Cobb a call today!

Why SERVPRO of East Cobb?

3/19/2019 (Permalink)

SERVPRO of East Cobb 24/7 Emergency Water, Fire, & Mold Restoration

The People, Experience, Training and Equipment to make it "Like it never even happened."

The People - With over 10,000 quality teammates nationwide, SERVPRO Franchise Professionals are available 24 hours a day, 365 days a year.

The Experience - SERVPRO is a Franchise System with over 40 years of leadership in fire and water cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, commercial property managers and in one unforgettable instance, even the Pentagon. 

The Training - Franchise Professionals undergo extensive fire restoration training an d certification SERVPRO Industries, Inc. offers an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards.

The Equipment - With over 5,000,000 square feet of building space, housing over 140,000 pieces of cleaning and restoration equipment, SERVPRO Franchise Professionals have the resources to help you take back control of your life.

The SERVPRO system saves you money by reducing recovery costs.

Mitigation requires quick action. The faster SERVPRO of East Cobb arrives on-site to preform cleanup and restoration, the better the results - including lower claim costs.

  • Emergency Mitigation Services help minimize additional property damages.
  • Restoration versus replacement of contents saves heirlooms and money too.
  • Restorable contents will be cleaned and deodorized to preloss condition when possible.

Call SERVPRO of East Cobb at (770) 424-0400 for all of your restoration and mitigation needs!!!

Restore Your Flooded Home In Cobb County, GA

3/18/2019 (Permalink)

Call SERVPRO of East Cobb once your family is safe. We are ready to help 24/7!

During a flood, make sure that you avoid contact with flood waters and always contact local authorities when you are in immediate danger. There are a variety of local, state, and federal agencies equipped to respond to flooding situations throughout the state. In Cobb County you should contact Emergency Services by calling 911. Your Family is not alone; help may be closer than you think.

Contamination levels of flood waters may include raw sewage or other toxic substances that cause significant health issues for you and your family. Follow a few simple guidelines for avoiding extensive flood damage in your Cobb County area home. 

  • If you become stranded on your property during a flood and use a generator for energy, remember that generators produce toxic vapors called carbon monoxide. These vapors are extremely dangerous for you and your family, resulting in death if not handled correctly. 
     
  • Never allow your children or their pets to play in flood waters. Several chemicals and diseases exist which heighten the risk of exposure and sickness to small children. If one does become exposed and experiences flu-like symptoms, report this to first responders, immediate medical attention for your loved ones is important. 
     
  • When the property is deemed safe to return to by local safety officials, make sure to contact a trusted restoration company, like SERVPRO to help you quickly get things back to “like it never even happened!”

 
SERVPRO of East Cobb offers a variety of services to remove flood waters quickly and help prevent mold growth that happens due to extensive exposure. Mold can cause severe health issues that you want to avoid, get the help you need within 48-hours to prevent these problems and other issues in your home. 

SERVPRO technicians utilize a variety of techniques, including IICRC training and EPA guidelines to help return your indoor environment to a healthy, safe one that you and your family can enjoy. Take this opportunity to talk to professional technicians about possible improvements and address any concerns you may have for future events. 

SERVPRO of East Cobb can help, call today (770) 424-0400. Your property and  its contents can be returned to pre-condition in no time.

Could Your Kennesaw, GA Workspace Use a Good Sping Cleaning?

3/6/2019 (Permalink)

Call SERVPRO of East Cobb for 24 hours 7 days a week (770)424-0400

The temperatures may be chilly right now but before you know it, it will be spring time again. Most people think the beginning of spring is great time of year to complete household chores we’ve put off all winter or prepare our homes for the coming warm weather. With each new spring comes the opportunity to participate in the time honored tradition of spring cleaning. SERVPRO of East Cobb would like to remind you that spring time isn’t just a good time to cleanup around the house. You should also really do some spring cleaning and organize your place of business.

SERVPRO of East Cobb can help get your facility in tip top shape. In addition to air duct and HVAC cleaning, SERVPRO of East Cobb is trained to use state-of-the-art equipment to remove soils hiding deep within your carpet, as well as focused stains removal and stain resistance applications. Other services include: upholstery and drapery cleaning, hard floor cleaning and care, and odor deodorization.

A clean environment is a healthy environment! Improve your living and work spaces this spring. SERVPRO of East Cobb have the tools to make your home or business sparkle in on time!

Quick Workspace Tips:

  • Divide Your Workspace Into Zones: Determine how you want and need to use the space and set up zones for your daily functions. You may require a workspace for your computer, a library area for our research, a storage area for supplies and a filing area for your archives. This will provide a foundation for a more efficient use of space.
  • Keep Only What You Need At Arm's Length: Boxes of pens, stacks of papers and old coffee cups need to go. Rid your desk of visual clutter by paring down the items on top to the essentials only. Supplies, paperwork and personal items should be kept in the zones you've established for them.
  • Sort Your Catch-All Drawer: Use drawer dividers to give everything a place, like compartments for paperclips and rubber bands. Go through the draw every six weeks and clear out anything that is out of place or isn't being used.
  • Eliminate Digital Clutter: Digital clutter can be just as stressful as physical clutter. Organize digital files and your e-mail inbox just as you would paper files-with a system of logical and clearly labeled folders. Also, keep the icons on your desktop to a bare minimum, and trade in sticky notes on your monitor for calendar reminders.

If your business is in need of a little spring cleaning or just experienced a massive fire or water loss, SERVPRO of East Cobb has you covered. With the national backing of over 1600 franchises, we can handle any cleaning or restoration project you can send our way. 

Give is a call today for a quote! (770) 424-0400

The Science Behind the Drying Process

2/18/2019 (Permalink)

SERVPRO of East Cobb 24/7 Emergency Water Restoration Services - (770)424-0200 - We work with insurance companies and adjusters!

Having the knowledge of psychrometrics in essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of East Cobb Professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, SERVPRO of East Cobb Professional will:

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help "speed up Mother Nature"? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material-but only if the air is, indeed, drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

SERVPRO of East Cobb Professionals have the tools and equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO of East Cobb Professionals also use state-of-the-art monitoring equipment, and a proven scientific process to help speed the drying of your home or business.

The bottom-line? SERVPRO of East Cobb Professionals have the training and equipment to help make water damage "Like it never even happened."

Call SERVPRO of East Cobb at: (770) 424-0400

What to Expect When You Call SERVPRO of East Cobb

2/13/2019 (Permalink)

SERVPRO of East Cobb provides 24 hour fire and water damage restoration service in East Cobb

SERVPRO of East Cobb is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (770) 424-0400

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Cobb has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Cobb

SERVPRO of East Cobb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Valentine's Date Night Package Contest

2/6/2019 (Permalink)

How many candy hearts can you count?

Are you one of our local insurance agent?

Do you work at one of our local insurance office?

Could you use a night out with your special someone?

Then all you have to do is answer one more question correctly...How many hearts are in the jar?

The rules are pretty simple...Like SERVPRO of East Cobb's Facebook page and comment on the linked contest post with how many candy hearts you think are in the jar. Who ever guess the number or comes the closest will win SERVPRO of East Cobb's Valentine's Date Night Package.

We will announce the winner via Facebook, February 13th. SERVPRO of East Cobb would like to wish everyone the best of luck and a happy Valentines Day!

Winter Weather Worries

1/24/2019 (Permalink)

Keep an eye out for snow build-up on roofs!

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

Frozen Pipes

Frozen pipes are often those exposed to the cold weather, such as those outside your home, or in cold areas such as basements, attics, garages or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

  • Be sure to completely drain water from swimming pool and sprinkler lines as well as outside hoses.
  • Open kitchen cabinets to let warm air circulate near the plumbing.
  • When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.
  • Keep your heat set to the same temperature both day and night.

Ice Dams

Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow gutter system, it can backflow under the roof's shingles and into the structure's interior areas, as well as causing gutters and shingles to move or fall.

Removing an ice dam as soon a it is found is vital to helping prevent damage to your property and can be done using heated cables , a roof shovel, or calcium chloride ice melter.

If winter weather causes water damage to you or your insured's property, SERVPRO of  East cobb are only a call away, 24/7, ready to restore to preloss condition.

Seven Holiday Safety Tips

11/29/2018 (Permalink)

SERVPRO of East Cobb can make your fire damage, "Like it never even happened."

Beautiful holiday decorations like lights, candles, and lawn displays are just a few of the things that make the holiday season seem to come alive with charm and cheer. However, if they are not used carefully and well maintained your holidays could go from festive to frightening in no time at all.

The American Red Cross offers the following safety tips to help greatly reduce the fire risk in your home or business this holiday season.

  1. Place Christmas trees, candles and other holiday decorations at least three feet away from heat sources like fireplaces, portable heater, radiators, heat vents, and candles.
  2. Make sure light strings and other holiday decorations are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.
  3. Always unplug tree and holiday lights before leaving the property or going to bed.
  4. Never use lit candles to decorate a tree. Always extinguish candles before leaving the room or going to bed.
  5. Use only sturdy tree stands designed not to tip over. Keep curious pets and children away from Christmas trees.
  6. Keep anything that can catch fire away from your stove top (pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains).
  7. Designate one person to walk around your property to ensure all candles and smoking materials are properly extinguished after guests leave.

We here at SERVPRO of East Cobb would like to wish you a safe and happy holiday season!

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of East Cobb is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Make your Kennesaw Business Emergency READY!

11/2/2018 (Permalink)

Did you know...? 50% of all businesses that suffer a water loss never reopen there doors.

The SERVPRO Emergency READY Profile (ERP) will help ensure you and your business are "Ready for whatever happens."

In the event of an emergency, the SERVPRO Emergency READY Profile, can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including: Emergency Contact Information, Shut-off Valve Locations and Priority Areas. The ERP is also accessible online using your computer or tablet; download SERVPRO's free Rady Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your SERVPRO of East Cobb770-424-0400) as your disaster mitigation and restoration provider, giving you access to over 45 years experience and a system more then 1,700 franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a NO COST assessment, all it requires is a little time, making it a great value that could save a lot of time in the future. Call SERVPRO of East Cobb to establish your Emergency READY Profile.

Call SERVPRO of East Cobb - (770) 424-0400

Trained & Certified Technicians With the Proper Equipment

10/22/2018 (Permalink)

When there's a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO of East Cobb have training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solutions, the general mod remediation process stays the same. the following steps illustrate a "typical" mold removal process.

Call SERVPRO of East Cobb (770) 424-0400 your local SERVPRO Franchise Professionals! 

The mold cleanup and restoration process begins when you call SERVPRO of East Cobb Call Center. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment - your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water can can be hidden from plain view.

Mold Containment - Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration - Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing Mold and Mold-Infested Materials - The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Anti-fungal and antimicrobial treatment will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to re-mediate heavy mold growth.

Cleaning Contents and Belongings - SERVPRO of East Cobb Franchise Professionals clean your furniture, decorative items, curtains, and other restore-able items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorization using fogging equipment.

Restoration - Depending on the level of mold damage, drywall, sub-floors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting and installing new carpet; or it may entail major repairs such as the reconstruction of various areas of rooms in a home or business.

SERVPRO of East Cobb understand mold and mold growth and have the training and equipment to remediate mold in your home or business.

Locally Owned Company with National Resources

SERVPRO of East Cobb is locally owned and operated—so we live and work here too and are proud to be part of the Kennesaw community. When you have a water or mold damage issue, we’re already nearby and ready to help.

We are also part of a national network of over 1,700 SERVPRO Franchises and special Disaster Recovery Teams strategically located throughout the country to respond to large scale disasters.

We are proud to serve our local communities:

Help Prevent Fire In Your Kennesaw GA Home

10/17/2018 (Permalink)

House fires affect millions of people every year at the cost of over $500 Million. Smoke detectors have proved their value every year, saving lives and homes from total loss. Most house fires start in the kitchen, but a significant number still occur in a place most forget about once the item is installed, the dryer vent. 

A dryer vent cleaning cost may seem like an avoidable charge, but it is needed to prevent fire in your Kennesaw home. There are over 15,000 dryer fires each year, and the accumulated property damage cost exceeds $70 Million annually. SERVPRO has the personnel and equipment needed to keep you from adding to those numbers in the coming year. This vent cleaning can also reduce the workload of your clothes dryer while lowering energy usage.

A dryer inside the house or apartment uses a metal exhaust pipe (galvanized iron or steel usually) to vent hot air to the outside of the home. The zinc-coated material is designed to handle the highest dryer setting and more, but not open flames from burning, built-up lint. Since this is an exhaust pipe and smoke seeks the easiest access, a vent fire goes undetected by the smoke detectors much longer than a fire anywhere else in the house. 

If your dryer is in the garage or under a carport, the chance for a major fire is reduced, but not eliminated. The flexible vent tube may not run under the house, but it is still at risk. The buildup of lint can still ignite, destroying your dryer and the washer next to it. As the flexible, plastic pipe melts, the burning material quickly ignites drywall and other building material. Worse, there is the possible loss of a car, boat, ATV or RV that might be parked next to the dryer as well. 

Our SERVPRO technicians can eliminate this threat with an inspection. We can attach an air mover which introduces high-velocity air flow into your vent for just a few minutes. If the build-up has caked against the sides of the pipe, they use a brush with a telescoping handle to scrape the sides and then reattach the air mover to blow the lint outside your home. For a flexible conduit, we detach it from the dryer and clean it outside using either an air mover or your own garden hose to wash it out. 

The cost for vent cleaning is minor compared to other restoration and cleaning work. It is significantly cheaper than removing fire damaged drywall and cleaning smoke and soot covered property. If you need our services or would like an inspection...

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of East Cobb is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Contact SERVPRO of East Cobb - (770) 424-0400 -

Are Your Ducts In A Row?

10/17/2018 (Permalink)

Did you know, your ventilation system is often the biggest culprit in poor indoor air quality? Inspecting the duct work in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

Call SERVPRO of East Cobb for All of Your Mold Removal Needs! - (770) 424-0400 -

We are proud to serve our local communities:

A routine part of SERVPRO of East Cobb service is inspecting the heating, ventilation and air conditioning unit (HVAC). Keeping the HVAC and duct work clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. SERVPRO of East Cobb will inspect your HVAC system and duct work and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and duct work.

In some circumstances, such as after fire, smoke or  suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO of East Cobb can often restore the HVAC system and duct work to pre-damage condition.

If you have a fuel burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning, and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO Duct Cleaning System is proven and cost efficient. Unlike the majority of duct cleaning services, SERVPRO of East Cobb uses a portable ventilation and air duct cleaning system to examine duct work fan make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment including a roto-scraper, which automatically adapts to the ducts shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97% of the particles in the air stream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating products may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO of East Cobb today.

SERVPRO of East Cobb (770) 424-0400

Helping Cobb County Schools Provide Clean & Health Environments for Our Children

10/17/2018 (Permalink)

SERVPRO of East Cobb – In A Class By Ourselves

Educational institutions can depend on SERVPRO East Cobb for fast, thorough service in the event of fire, water or mold damage. With 24-hour emergency response, SERVPRO of East Cobb provides mitigation, cleanup and restoration services to reduce recovery costs and to help ensure minimal interruption to your curriculum. SERVPRO of East Cobb also provides expert cleaning for emergencies or special needs exceeding routine janitorial capabilities, including stain removal, upholstery and drapery dry cleaning, indoor air quality and vandalism cleanup. Our franchise is trained to clean and sanitize building materials, surfaces and contents following restoration industry standards, using professional cleaning products and EPA registered cleaners and disinfectants.

Restoration:

  • Fire, Smoke and Soot
  • Water Removal and Dehumidification
  • Mold Mitigation and Remediation
  • Catastrophic Storm Response
  • Move Out and Contents Restoration
  • Electronics and Equipment
  • Document Drying
  • Contents Claim Inventory Service

Cleaning

  • Air Ducts and HVAC
  • Biohazard, Crime Scene and Vandalism
  • Carpet, Walls and Hard Floors
  • Deodorization

Call SERVPRO of East Cobb for All of Your Mold Removal Needs! - (770) 424-0400 -

We are proud to serve our local communities:

 

Cobb County Emergency Water Damage Restoration Service

10/11/2018 (Permalink)

When every minute counts and customer satisfaction is critical, you want experienced people you can rely on!

Emergency flood water damage restoration requires urgency and skill. Trained and certified to the highest standards in the industry, our professionals respond immediately – 24 hours a day, 7 days a week – mitigate loss and meet every challenge with professionalism, reliability, compassion and respect.

SERVPRO of East Cobb provides 24-hour water damage restoration service in:

Recognizing that water damage causes a devastating setback to families or businesses; we do whatever it takes to give back that sense of security with minimal disruption. Our recovery and restoration process is aimed at property and people. We offer water damage repair solution; you can rely on to minimize the impact of flooding and water damage.

Take a Moment to Consider

Our commitment to customer excellence includes you, which means that you can expect effective, ongoing communication and reporting from us. We understand your requirements. We will provide a complete estimate within 24-48 hours.

SERVPRO of East Cobb offers the following emergency water damage restoration services:

  • Emergency water extraction
  • Removal and containment of odor caused by mold and mildew
  • Drying and dehumidification
  • Emergency Commercial Water Damage Restoration Service Available
  • Fully Licensed & Insured Commercial Water Damage Restoration Contractor
  • Expert Certified Commercial Water Damage Restoration Professionals

Call us immediately at (770) 424-0400 for water damage restoration services in Cobb County.

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of East Cobb is close by and ready to respond to your smoke or fire damage emergency. We are also part of a national network of over 1,700 SERVPRO Franchises and special Disaster Recovery Teams strategically located throughout the country to respond to large scale disasters.

We are proud to be an active member of the Cobb County community and want to do our part to make our community the best it can be. We are also proud to serve our local communities:

How To Cleanup A Flooded Basement

10/11/2018 (Permalink)

Call SERVPRO of East Cobb for professional emergency water extraction service (770) 424-0400

One of the most common areas that flood in our homes are our basements. The water seeps in from different places and can ruin many beloved items. Typically, garages are near basements and can run into the same treatment. Water damage requires a professional to make sure you steer clear of possible mold damage. Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been effected.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpeting.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

SERVPRO is ready for any size disaster. If your basement floods, call us at (770) 424-0400.

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Locally Owned and Operated

We live and work in East Cobb too! We might even be neighbors. As a locally owned and operated business, SERVPRO of East Cobb is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member in our community  and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

Seven Ways to Prepare Your Kennesaw Home for a Home Fire

10/8/2018 (Permalink)

The fire restoration professionals SERVPRO of East Cobb

When your Kennesaw home or business suffers fire damage, it can be especially devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. You may feel stressed and confused after such a disaster, and you’ll need a caring expert to guide you through this crisis. SERVPRO of East Cobb has the specialized fire and water damage equipment and expertise to help you through this tough time.

Fire Damage Repair and Restoration

Our friends over at the American Red Cross have put together seven fire safety tips that they would like you and your family know about.

  1. Install the right number of smoke alarms. Test them once a month and replace the batteries at least once a year.
  2. Teach children what smoke alarms sound like and what to do when they hear one.
  3. Ensure that all household members know two ways to escape from every room of your home and know the family meeting spot outside of your home.
  4. Establish a family emergency communications plan and ensure that all household members know who to contact if they cannot find one another.
  5. Practice escaping from your home at least twice a year. Press the smoke alarm test button or yell "Fire" to alert everyone that they mush get out.
  6. Make sure everyone knows how to call 9-1-1.
  7. Teach household members to STOP, DROP, and Roll if their clothes catch on fire.

Call SERVPRO of East Cobb 24/7 for Water and Fire Restoration (770) 424-0400

The Key To Controlling Mold Growth

10/8/2018 (Permalink)

Dustin and Sunny using HEPA vacuums on a mold removal project.

When water leaks or spills occur indoors clean them up quickly as possible. If wet or damp materials or areas are dried 24-48 hours after a leak or spill happens, in most cases mold will not grow.

Call the Professional Mold Removal Team - SERVPRO of East Cobb (770) 424-0400

The Environmental Protection Agency (EPA) has provided us with the following tips on controlling mold growth:

  • Clean and repair roof gutters regularly.
  • Make sure the ground slopes away from the building foundation, so that water does not enter or collect around the foundation.
  • Keep air conditioning drip pans clean and the drain lines unobstructed and flowing properly.
  • Keep indoor humidity low. If possible, keep indoor
    humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture
    or humidity meter, a small, inexpensive ($10-$50)
    instrument available at many hardware stores.
  • If you see condensation or moisture collecting on windows, walls or pipes act quickly to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Actions that will help to reduce humidity:

  • Vent appliances that produce moisture, such as clothes dryers, stoves, and kerosene heaters to the outside where possible. (Combustion appliances such as stoves and kerosene heaters produce water vapor and will increase the humidity unless vented to the outside.)
  • Use air conditioners and/or de-humidifiers
    when needed.
  • Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher, or washing dishes, etc.

Actions that will help prevent condensation:

  • Reduce the humidity
  • Increase ventilation or air movement by opening doors and/or windows, when practical. Use fans as needed.
  • Cover cold surfaces, such as cold water pipes, with insulation.
  • Increase air temperature.

SERVPRO of East Cobb - The mold removal professionals!

Why the Emergency READY Profile?

10/2/2018 (Permalink)

The SERVPRO Emergency READY Profile (ERP) will help ensure you and your business are "Ready for whatever happens."

In the event of an emergency, the SERVPRO Emergency Ready Profile can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO's free Ready Plan App to access this information at any time using your smartphone or tablet.

The ERP establishes SERVPRO of East Cobb as your disaster mitigation an restoration provider, giving you access to over 50 years experience and a system more than 1,700 franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back to the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

Advantages of the SERVPRO Emergency Ready Profile

  • A no-cost assessment of your facility
  • A concise Profile document that contains only the critical information needed in the event of an emergency
  • A guide to help you get back into your building following a disaster
  • Establishes SERVPRO of East Cobb as your disaster mitigation and restoration provider
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call SERVPRO of East Cobb to establish your Emergency READY Profile (770) 424-0400.

A Salute to First Responders

9/28/2018 (Permalink)

"When I was a boy and I would see scary things in the news, my mother would say to me, “Look for the helpers. You will always find people who are helping.” This famous Mr. Rogers quote comes to mind when we celebrate first responders: those who arrive first on the scene of any disaster or emergency.

In the event of a disaster or emergency, there are many different agencies and people in your community who are ready to respond. Whether it’s a house fire or a hurricane, we are thankful every day for these first responders.

Firefighters, EMTs, and Police

Local fire and police departments, as well as Emergency Medical Technicians (EMTs), are often first on the scene of an emergency. In the U.S., there are more than 29,700 fire departments with 1,160,450 total firefighters, according to the National Fire Protection Association’s 2015 U.S. Fire Department Profile.

According to the Bureau of Labor Statistics, there are almost 245,000 EMTs and paramedics in the U.S. In the U.S. there are about 18,000 federal, state, county, and local law enforcement agencies, employing more than 750,000 full time sworn officers, according to the Uniformed Crime Reporting Program collected by the FBI.

Military

When events such as natural disasters strike, different branches of the military are often a first line of response. The Army National Guard and Air National Guard, with over 342,000 soldiers, respond domestically when deployed by their state Governor, often during states of emergency from weather-related events. They can also be called upon during terrorist attacks or civil unrest, or called overseas by the President of the United States.

Active duty soldiers can also be called upon for certain domestic events as well.

FEMA Community Emergency Response Team (CERT)

As a part of FEMA’s Community Emergency Response Team (CERT), these volunteers are trained to be prepared for any disasters that may affect your local area in an effort to support professional responders. CERT volunteers are trained in “basic disaster response skills such as fire safety, light search and rescue, team organization, and disaster medical operations,” according to FEMA.

With more than 2,700 CERT programs, over 600,000 individuals have been trained nationwide. Teams are managed locally, but supported nationally by FEMA.

SERVPRO® of East Cobb recognizes these and the countless other first responders in our communities for keeping our communities safe.

Locally Owned Company with National Storm Resources

SERVPRO of East Cobb is locally owned and operated, so we are part of this community too. When you have a flooding or storm emergency, we’re already nearby and ready to help. We take pride in being a part of the Kennesaw community and want to do our part in making it the best it can be.

We are proud to serve our local communities:

Lightning Safety Tips

9/28/2018 (Permalink)

Although lightning can strike anytime, the chances for lighting increases in the summer months. Stay safe with these basic tips.

  • Have a lighting safety plan, and cancel/postpone outdoor activities if thunderstorms are expected.
  • If you do get caught outside, avoid high ground, open spaces, and all metal objects including electric wires, fences, etc. Seek shelter in a substantial building or a fully enclosed metal vehicle.
  • If you are indoors, stay away from doors and windows. Do not use the telephone. Consider unplugging computers, power tools, and TV sets. Lighting may strike exterior electric/phone lines, inducing shocks to inside equipment.

Locally Owned Company with National Storm Resources

SERVPRO of East Cobb is locally owned and operated, so we are part of this community too. When you have a flooding or storm emergency, we’re already nearby and ready to help. We take pride in being a part of the Kennesaw community and want to do our part in making it the best it can be.

We are proud to serve our local communities:

Call the Cleanup Team that is Faster to Any Size Disaster

9/28/2018 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along a city streets, in the mountains, near a river, or even in the desert, there is always potential for flood damage. FEMA.gov reports in the last 5 years, all 50 states have experienced floods or flash floods. Just because you haven't experienced a flood in the past does not mean you won't in the future. In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to $27,000.

According to the American Red Cross, floods cause more damage in the U.S. every year any other weather related disaster. The American Red Cross offers the following safety tips. 

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, sop, turn around, and go another way. Six inches of swiftly moving water can sweep you off your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get our of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business, contact SERVPRO of East Cobb (770) 424-0400. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. The SERVPRO System is prepared to handle any size disaster. When fire and water take control of your life, SERVPRO of East Cobb will help you take it back.

Learn More

Locally Owned Company with National Storm Resources

SERVPRO of East Cobb is locally owned and operated, so we are part of this community too. When you have a flooding or storm emergency, we’re already nearby and ready to help. We take pride in being a part of the Kennesaw community and want to do our part in making it the best it can be.

We are proud to serve our local communities:

What To Do Until Help Arrives

9/26/2018 (Permalink)

A fire can leave behind soot, smoke damage and a host of other problems. Ceilings, walls, woodwork, carpeting and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until SERVPRO of East Cobb arrives. The following tips may help reduce damage and increase chances of a successful restoration:

DO:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery, and caret traffic areas.
  • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome kitchen/bathroom faucets, trim, and appliances, then protect these surfaces with a light coating o lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.
  • Change HVAC filters; leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

DON'T:

  • Don't attempt to wash any walls or painted surfaces without first contacting trained professionals like SERVPRO of East Cobb
  • Don't attempt to shampoo carpet or upholstered furniture without first consulting trained professionals.
  • Do not attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water with out first consulting a authorized repair service.
  • Do not consume any food or beverages that may have been stored close to fire, heat, or water as they may be contaminated.
  • If ceiling is wet, do not turn on ceiling fans. Wiring maybe wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Call SERVPRO of East Cobb (770) 424-0400 Fire & Water Restoration

When your Kennesaw home or business suffers fire damage, it can be especially devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. You may feel stressed and confused after such a disaster, and you’ll need a caring expert to guide you through this crisis. SERVPRO of East Cobb has the specialized fire and water damage equipment and expertise to help you through this tough time.

We’ll treat your family with empathy and respect and your property with care. If you suffer a fire damage event, please refer to our Fire Damage Tips—Until Help Arrives Guide and follow these tips to protect yourself and your property.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of East Cobb is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Emergency Commercial Flooding & Water Removal Services for Kennesaw GA

9/14/2018 (Permalink)

SERVPRO of East Cobb can make flood clean up "Like it never even happened."

Flooding is the most common natural disaster in the United States and can happen anywhere. Preparing for a flood is crucial in order to protect yourself, your property, and your business from flood damage. There are some guidelines the Federal Emergency Management Agency (FEMA) encourage business owners to take under consideration, so that business owners can act quickly when the time comes when your home, or your business is in danger.

Call SERVPRO of East Cobb -Emergency Flood & Water Removal (770) 424-0400

Flooding is an overflowing of water onto land that is normally dry. Flooding may happen with only a few inches of water, or it may cover a business or home's rooftop. Flooding can occur during any season, but some areas of the country are at greater risk at certain times of the year.

Coastal areas are at greater risk for flooding during hurricane season (i.e., June to November), while the Midwest is more at risk in the spring and during heavy summer rains. Ice jams occur in the spring in the Northeast and Northwest. Even the deserts of the Southwest are at risk during the late summer monsoon season.

Flooding can happen in any U.S. state or territory. It is particularly important to be prepared for flooding if you live in a low-lying area near a body of water, such as a river, stream, or culvert; along a coast; or downstream from a dam or levee.

Flooding can occur in several ways, including the following:

  • Rivers and lakes cannot contain excessive rain or snow melt.
  • Excessive rain or snow melt cannot be fully absorbed into the ground.
  • Waterways are blocked with debris or ice and overflow.
  • Water containment systems break, such as levees, dams, or water or sewer systems.
  • Strong winds from tropical storms or hurricanes cause a storm surge by pushing seawater onto land.

The speed and duration of flooding can vary significantly.

  • Flooding can occur slowly as rain continues to fall for many days. This type of flooding, sometimes called a slow-onset flood, can take a week to develop and can last for months before floodwaters recede.
  • Rapid-onset floods occur more quickly, typically developing within hours or days. These types of floods usually occur in smaller watersheds experiencing heavy rainfall, particularly in mountainous and urban areas, and the water usually recedes within a few days.
  • Some rapid-onset floods known as flash floods occur very quickly with little or no warning, such as during periods of extremely heavy rain or when levees, dams, ice jams, or water systems break. Densely populated areas are at a high risk for flash floods. In urban areas, flash floods can fill underpasses, viaducts, parking structures, low roads, and basements.
  • The strong winds of a tropical cyclone or hurricane can push large amounts of seawater up onto the land, causing a storm surge. A storm surge combines with the ocean’s tide to produce a storm-tide surge. Storm-tide surges have been registered as high as almost 35 feet above normal sea level and can cause significant flooding across a large area. This generally occurs over a short period, typically 4 to 8 hours, but in some areas, it can take much longer for the water to recede to its pre-storm level.

The physical destruction caused by flooding depends on the speed and level of the water, the duration of the flood, terrain and soil conditions, and the built environment (e.g., buildings, roads, and bridges).

  • Flooding can cause fatalities and serious injuries for people who are trapped or swept away by wading in, driving through, or boating across floodwaters.
  • Transportation routes, power, water, gas, and other services may be disrupted.
  • Commercial supplies and government support systems may be temporarily unavailable.
  • Drinking water supplies and wells may become polluted.
  • Floodwaters can cause erosion, which can damage roads, bridge structures, levees, and buildings with weak foundations, causing their collapse without warning. The floodwaters may carry the worn-away mud, rocks, and other sediment.
  • Landslides and mudslides can occur.
  • Even a few inches of floodwater in a home can cause tens of thousands of dollars in damage

Smoke Alarms: Life Savers

9/13/2018 (Permalink)

Call SERVPRO of East Cobb if you are need of fire remediation services. We are here to help!

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA).

 In homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments check your state requirements or contact local Fire Marshall to help ensure all codes are met.

Test smoke alarms monthly using test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every then years. Other alarms need batteries, replace the batteries every year and replace all together every ten years. If alarm chirps signaling low battery signals replace batteries immediately. Never disable or remove batteries with out replacing them or replacing the fire detector. Almost half of all fires where smoke alarms were present, the fire detector was inoperable due to missing batteries or in need of replacement.

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area. 

Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills.

For more information on emergency preparedness or restoration contact SERVPRO of East Cobb or give us a call at 770) 424-0400

Hoarding Is A Fire Hazard

8/6/2018 (Permalink)

If you are like most people you probably have at least one room in your house dedicated to "storage". This is a practical way of keeping items that you don't use regularly but need to keep around for one reason or another (sporting goods, seasonal decorations, keepsakes or antiques). Storing items in this manor is a healthy practice and make both financial and practical sense. However, it is important to keep storage areas clean and organized. Not only so that you can access your belongings easily, but also to prevent the area from growing out of control and to reduce unnecessary wear and tear on your items.

We all probably know someone that has a hard time throwing things away or we might even have issues with this task ourselves. No one wants to be wasteful and we definitely don’t want to have to re-purchase items that we discarded in the past. There is a big difference between keeping items for practical reasons/future use and hoarding.

As defined by the Mayo Clinic, "Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs." This inability to discard items can results in cramped living conditions. In some cases, homes are filled to capacity with clutter.

Here are some signs or symptoms the Mayo Clinic advise us to be mindful of:

  • Excessively acquiring items that are not needed or for which there's no space
  • Persistent difficulty throwing out or parting with your things, regardless of actual value
  • Feeling a need to save these items, and being upset by the thought of discarding them
  • Building up of clutter to the point where rooms become unusable
  • Having a tendency toward indecisiveness, perfectionism, avoidance, procrastination, and problems with planning and organizing

Hoarding items can result in some major issues. Cleanliness and general order typically decline and there are some genuine fire concerns when it come to properties that have become over crowed by hoarding.

Here are some fire safety risks brought on by hoarding, provided by FEMA:

  • Personal items can crowd cooking equipment, making it unsafe to cook.
  • Personal items can crowd heating equipment, putting you at risk of having a fire.
  • Blocked windows and doors make it difficult for firefighters to get into the home to fight the fire and search for occupants.
  • Piles of belongings make it difficult for firefighter to move through your home quickly.
  • Always keep anything that can burn at least 3 feet away from cooking and heating equipment
  • Keep doorways and windows clear for escape in case there is a fire. This will also prevent injuries from falling over excessive personal items.

Call SERVPRO of East Cobb for all of your fire clean up need (770)424-0400

How a Water Damage Restoration Company Can Help Your Kennesaw Home

7/30/2018 (Permalink)

A Kennesaw Water Damaged Home and Help

Once a flood or fire has damaged your Kennesaw home, it's important for you to obtain water damage restoration services. Restoration services are multi-faceted in so much as they involve both cleaning, removing excess water from your home and repairing regions of the house that have been subjected to substantive water damage. As the water damage specialists know from SERVPRO, it is important to start the cleanup and repair process right after the flood or fire to ensure that the water damage is minimized and that mold and mildew do not begin to accumulate on the property. Learn more about the helpful services that this water damage restoration company can offer by reading the following short reference guide: 

A Water Damage Restoration Company Remediates Your Property Quickly

One of the benefits that results from employing a water damage restoration company is that they complete the cleanup, repair, and restoration processes quickly. A water damage restoration company like SERVPRO employs a large staff who can work with expedience and excellence. This group effort ensures that they can tackle a large number of problems that have resulted in the accumulated water damage in your Kennesaw home. The end result is the rapid restoration of your home, a reality which can greatly reduce the onset of secondary water damage and offer you peace of mind.

A Water Damage Restoration Company Limits Mold and Mildew Proliferation

Another great service provided by this water damage restoration company is the treatment of mold and mildew growth in your private living space. Restoration specialists accomplish this objective by removing excess water quickly so that the fungi do not have an opportunity to form and proliferate. If mold has already begun to grow in your home, this will commence in 48-72 hours after the initial water intrusion, the restoration specialists can eliminate it through the use of cleaners and industrial-grade disinfectants. These cleaners will not put you and your family at risk. It's important to let a team of trained professionals handle your water damage issues rather than attempting to solve the problem on your own. In recognizing that a water damage restoration company like SERVPRO can restore your home to its original condition, you may wish to ask your insurance agent for recommendation and advice.

Let's Get Started Now 

Homes that have been subjected to water damage are in need of high quality remediation services. Once you start looking for a professional water damage company to assist you in restoring your home, you should look no further than SERVPRO. Our company is committed to consistently offering cutting edge, expedient restoration services that get your home back in great condition with lightning speed. For water damage restoration services that work, contact us today and let's get started.

Locally Owned and Operated

We live and work in East Cobb too! We might even be neighbors. As a locally owned and operated business, SERVPRO of East Cobb is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member in our community  and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

The Restoration Process Begins When You Call Us.Here is the number for an immediate response.  (770) 424-0400

Kitchen Cooking Fires Prevention & Tips

7/30/2018 (Permalink)

Of all the rooms in your home, the kitchen is the one in which you may spend more of your active time than anywhere else. This is where you gather, entertain, eat and, of course, cook. Unfortunately, this is one of the most common areas in the home where fires start. Often, destructive fires start because of unsafe cooking practices. It’s important to follow some best practices and tips to keep fires away.

  1. Watch Your Clothes
    • You may not think of your attire as being important when it comes to fire prevention tips. However, if you’re not careful, loose and dangling clothing could touch a burner or come into contact with grease. This could injure you and could even spread flames in your kitchen. 
  2. Clean, Clean, Clean
    • Not only will cleaning up grease and other materials help your kitchen look nicer, but this will reduce the risk of a grease fire. As soon as you’ve finished preparing and cooking your meal, wipe down the surfaces of your stove. 
  3. Stay Nearby
    • Whether you’re standing at the stove or using an electric skillet, it’s important to not leave any cooking food unattended. Un-monitored cooking can lead to extensive fire damage. 
      -Stay in the kitchen whether you’re grilling, frying or broiling your meal.
      -If you have to leave for any reason, turn the stove or other appliance off. 
      -If possible, have someone at your watch your food while you step away.
  4. Use a Timer
    • It’s easy to throw something in the oven and forget about it, especially if you leave the kitchen and go into another room or outside. Setting a timer will help reduce the risk of a fire starting in the oven and spreading to other areas. 

These simple fire prevention tips could help save you and your loved ones from catastrophe. Be conscientious as you cook and entertain so you can avoid the terrible consequences of a house fire.

For more information, please visit us at SERVPRO of East Cobb or you can check out our friends over at the U.S. Fire Administration.

Why Choose SERVPRO of East Cobb

7/18/2018 (Permalink)

Insurance agencies and adjusters have an obligation to keep the cost of claims low while still delivering the level of coverage outlined in your particular policy. SERVPRO of East Cobb is uniquely qualified to help you through a water, fire, or mold claim and understands your situation. We can help your insurance agent and adjuster keep claims cost down while still providing the best service possible to our customers. 

Emergency Response to Claims

Restoring property is the SERVPRO's first priority. Customers appreciate immediate response and regain control of the hectic situation that a home insurance claim can cause, and your insurance company will know everything is being done to limit the damage through industry leading trained professionals that document the work preformed.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Franchise Professionals make sure pretesting is completed on every loss to determine restorability. This process helps insure that the restoration process is runs smoothly, efficiently, and in a timely manor. After all SERVPRO of East Cobb's goal is to get our customers back into their homes or businesses with as little disruption as possible. By adhering to this principle we can provide great customer service while maintaining both effective and economical options to your adjuster and agent.   

Claims Inventory Service

SERVPRO can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • On-line Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data
    • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of East Cobb, we will use only qualified vendors to service your home or business. This is a commitment we have made to insurance providers which results in:

  • A locally owned company with the backing of national call center to achieve prompt handling of claims and 24/7 customer service
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

A SERVPRO's job is to reassure the customer, perform quality service and to report to both you and insurance adjusters quickly. An Adjusters job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save adjusters time so that they can focus on priority files, while having complete control of every loss they are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to them within hours. 

Hard-earned results have made SERVPRO the leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results which contributes to insurance company's customer retention and competitive advantage.

Call SERVPRO of East Cobb (770) 424-0400

Whether you are an insurance professional or property owner, SERVPRO of East Cobb has proven itself to be your most reliable and trusted restoration company in the Kennesaw area.

Proud to have served the following areas for 7+ years:

Kennesaw's Commercial Remediation Experts

6/26/2018 (Permalink)

If your business's restrooms suffer a sewage backup, call the professionals at SERVPRO of East Cobb

Are you a business owner in Kennesaw?  Have you experienced a recent water, fire or bio-hazard damage at your commercial property?

Are you looking for a reputable company with commercial remediation experience that offers a full service including construction?  Then, look no further because SERVPRO of East Cobb is here to help. Conveniently available twenty-four hours a day, seven days a week, SERVPRO of East Cobb is able to work within the parameters of any commercial job site. 

Our goal is to get your business up and running as soon as possible to limit the interruption to your business.  We have worked around schedules so that businesses could stay open while remediation occurred on the off hours in order to avoid monetary disruption. We know commercial losses are complex and we will work with you directly to help facilitate your needs.

Call us at (770) 424-0400 to see how we can help get your business back into business.

We Specialize in Flooded Basement Cleanup and Restoration

6/13/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity.

It’s worth making a call to SERVPRO of East Cobb and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

(770) 424-0400

After the Storm Pass Call SERVPRO of East Cobb

6/13/2018 (Permalink)

How should you check your property for storm damage?

After the storm has passed, it is so important to conduct a thorough storm damage inspection. With the changing weather, Kennesaw and Marietta are going to suffer heavy rains, strong winds, and powerful storms. While your home is able to protect you from Mother Nature, your home should be thoroughly checked for damages once the storm has passed. You may not have a reason to suspect that your home has been damaged as it may not be evident initially. However, once the inclement weather has safely passed through, it is extremely important to assess for damages and what repairs may need to be done before another storm comes along. The following is a handy damage assessment list that should be followed after the storm has passed by the National Storm Damage Center:

Roof

Your roof is typically one of the most vulnerable areas during a storm especially with all of the trees in residential areas of Cobb County. Hail, wind, rain and debris can adversely impact your room and may cause permanent damage to the integrity of your roof. The following indicators can help in your assessment-

  • Holes or tears in the roof.
  • Split seams.
  • Lost or missing shingles.
  • Ceiling or roof leaks.

Do not attempt to climb to your roof if there are still dangers or if you suspect your roof to not be secure.

The Exterior of the Dwelling

Materials such as brick, siding and stucco are usually heavy and durable. However, during a storm, they may not be able to withstand significant damages that a storm may cause. In some cases, problems may not arise, or be noticed, until it is too late to file an insurance claim. Be diligent and pay attention to the following areas of your home-

  • Chipping, cracking, dents and dings being obvious signs of damage to the exterior of your home.
  • Small or large holes in stucco.
  • Damaged tuck pointing and brick.
  • Detached or ruined gutters, trip, downspouts, etc.

Driveways, Walkways and Porches

Concrete can split, chip and crack with continuous storms and rain. Should you have gravel or dirt on your driveway, this could lead to flooding and additional damage to the structure of your home. These damages can reduce the lifespan of your walkway and can cause damage to your home even after the storm has passed.

Trees and Fallen Limbs

According to the National Storm Damage Center, fallen trees and branches can cause billions of dollars in damages each year. Make sure you do not have an excessive amount of overgrown vegetation surrounding your home as this can be a tool to cause additional damage to your home.

Basic Tips:

  • Severe storms may knock down power and electrical lines. Should this happen near you, do not approach the line, and call your power company immediately.
  • After a storm, assess your fencing, air conditioning units, vents, and garages for damages.
  • Crawlspaces and basements should be inspected for flooding and damage.
  • Document all the damage.

Call SERVPRO of East Cobb today if your home has suffered storm damage-(770) 424-0400

If You Suspect Mold Follow These Mold Safety Tips

6/13/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of East Cobb for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of East Cobb specializes in mold cleanup and restoration. In fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (770) 424-0400

Wet Spring May Result In Mold Growth In Your Home

6/8/2018 (Permalink)

Mold can be found hidden Just about anywhere!

Springtime in Georgia is usually a month of wet, rainy weather followed by hot and humid temperatures. So it is important to be aware of the potential of mold growth in your home. Mold spores exist everywhere. Mold growth depends on certain conditions such as poor ventilation, moisture and air temperature. Every home has areas that have the potential for mold growth, so it is important to know where to look and what to look for. Places to look in your home that are susceptible to mold growth are areas that are constantly wet or humid such as:

  • Bathrooms
  • Kitchens
  • Basements
  • Windows/doors
  • Crawl spaces

What you need to look for:

  • Discoloration on walls, carpets and floors
  • Visible mold growth – black, white, red, orange, yellow, blue, violet, etc.
  • Noticeable muster and/or dirt odor

Our technicians are IICRC certified and undergo continued training. We screen all our employees with background checks so you can feel safe having us in your home. We follow EPA standards and our products are child/pet safe. If you find ANY mold in your home, it is always best to call a professional to take care of the issue. If you find you need our services, we are always open.

(770) 424-0400

SERVPRO of East Cobb

Prevent Water Damage While On Vacation

5/21/2018 (Permalink)

Call SERVPRO of East Cobb (770) 424-0400

Lots of things can go wrong in your home while you’re on vacation, most commonly leaks and water damage. Read our steps below to learn how to help prevent and reduce the risk of water damage when you’re away:

Check for Leaks

Before you leave on vacation, be sure to check around your house for any leaks. Pipes under sinks, your water heater, anything resembling rust, cracks, or other damage. It’s important to check the seals around your windows and the exterior of your home as well. If you find any leakage, be sure to fix it right away so everything can be repaired and in good condition before you leave.

Inspect Appliances

Important appliances such as your dishwasher, washer/dryer, and refrigerator are all connected to your home by hoses. If these hoses are damaged in any way, they can cause major water damage to your home. Inspect your appliances and, if needed, replace their hoses prior to leaving on vacation.

Clean Your Gutters

Cleaning leaves and other debris out from your gutters before taking a vacation is an easy way to prevent potential blockage and build up. To learn more about the advantages of clean gutters, click here.

Turn Off the Water

Whenever you leave your home for an extended period of time, it’s important to turn off the water main and make sure the pipes are completely drained. This will stop any water from continually leaking in your home while you’re away. Simply run the water and flush your toilet after you turn off the water.

Have Someone Check on Your Home

Coordinate to have someone come over and check on your home while you’re away. Having a friend, neighbor, or family member keep an eye on your property can help keep it in good shape, and they can notify you immediately if something goes wrong.

With these tips, you can truly enjoy your vacation with the peace of mind that your home is safe from any potential water damage that could occur in your absence. If your home does suffer from water damage, call our team at SERVPRO of East Cobb. We can help remove, repair, and restore any damage to your home.

How Does Blasting Remove Mold?

5/14/2018 (Permalink)

SERVPRO of East Cobb is the area leader in mold removal!

You pride yourself on your home ownership skills. If a problem arises with your Kennesaw, GA house, you know exactly how to fix it. And, if you can't do it yourself, you know who to call. That's why you weren't too concerned when you found mold in your crawlspace. Rather than fret, you plan to simply call in a residential mold remediation expert. This professional may come to your house, inspect the damage and give you a cleanup plan. For many snug areas, a mold soda blasting technique is considered best. 

Consider the Mold Cleaning Process

While you trust the advice of experts, you still want to learn more about the process. The typical blasting procedure is done in the following steps:

1. A cleaning solution is combined.
2. The solution is put into the spraying equipment.
3. The spray is applied to the moldy walls, floor and ceiling of the crawlspace at a high-pressure setting.
4. A vacuum is used to suck up the fallen mold spores.
5. The surfaces are given a final wipe down to ensure the fungus has been cleaned away.

With these steps, most mold damage will be removed from the space.

Learn About the Benefits

Now that you know how it works, why is this mold removal process right for your space? The high-pressure cleaning and the mixture used cleans deep into the pores of the wood to ensure even the mold roots are washed away. You'll also be surprised with how quickly mold soda blasting can be completed. If the same team came into your crawlspace to clean the fungus growth by hand, it would take them almost four times as long to clean the space.

If your home has recently been touched by flooding, you may be extra concerned about the possibility of there being new mold growth. Thankfully, you know exactly where to turn should you find any suspicious signs or smell anything musty.

Visit www.SERVPROofeastcobbga.com for more information on mold or give us a call at (770) 424-0400.

SERVPRO Professionals are Kennesaws' Storm Damage Experts

5/1/2018 (Permalink)

From trees on roofs, flooded crawlspaces, too water heaters that have burst. SERVPRO can make them all "like it never even happened"

Quick Response & High Standards Will Leave you Satisfied After Remediation

When heavy rains and high winds hit hard, property destruction and loss can be devastating to you as a homeowner. Structural damage to the exterior of your home is followed by interior devastation from water and winds. Storm damage is rarely isolated to just a few buildings in an area adding the challenge of finding a restoration company that can respond swiftly to your needs to an already anxiety provoking situation. SERVPRO of East Cobb delivers the help you need swiftly even when a local disaster is widespread as we are able to call upon a network of over 1,650 franchises nationwide to respond if the need is great.

We are proud to serve our local communities:

Storm damage in Cobb County can feel overwhelming, but your fear and panic will disappear when our team of professionals responds to your water, wind and flooding repair and restoration needs. Your particular situation is of paramount importance to us, and you need not worry that your repairs and restoration will take a back seat even when many in your area are struggling to recover from the same issues you face. Choosing our company puts in motion a vast support system, but our local ownership means you will receive a personalized approach to your particular situation, efficiently returning your home back to its pre-storm condition just “like it never even happened.” 
 
Placing your trust in SERVPRO of East Cobb for your storm damage needs will reap you benefits that less qualified companies simply cannot deliver. We use state of the art equipment to clean, repair and restore your home and in the process, we also restore your and your family’s peace of mind. Our technicians are highly trained and qualified, current in Institute of Inspection Cleaning and Restoration Certification (IIICRC) for any procedure needed to bring your home back to the comfortable and comforting refuge you deserve. We also work closely with your insurance company, ensuring that all the work necessary is approved and compensated according to the terms of your policy. Our high standards and relentless drive to do the job on time while meeting local specifications means you and your family will quickly return to the quiet enjoyment of your house and neighborhood. We are not satisfied until you are happily back in your restored dwelling. 
 
Once you make sure that your family is safe after a major storm, your first call should be to SERVPRO of East Cobb. Dial (770) 424-0400 24/7 and begin the road to recovery by scheduling an inspection with our storm damage experts.

*Check us out on Facebook and Google

Tips for Choosing the Right Biohazard Cleanup Service

5/1/2018 (Permalink)

Always Choose Trained Professionals

  • Because it’s traumatic: No one should have to deal with the personal impact of cleaning up after the traumatic loss of a loved one. A professional SERVPRO can get a situation cleaned up quickly, compassionately and discreetly.
  • Because it’s safer: Federal regulations classify all human and animal remains, including blood, urine, feces, vomit and bodily fluids, as biohazards. This is because they have the potential of carrying life-threatening pathogens such as Hepatitis B and C, AIDS, HIV, MRSA, Tuberculosis and many more. The safe cleanup and removal of biohazardous materials involves extensive analysis and detailed work, and the use of state-of-the-art cleaning and odor removal technologies.

Need Biohazard Cleanup? Call Us Today – (770) 424-0400

Licensed Bonded & Insured

  • It is important to use licensed professionals because they conduct safe cleanup, removal and disposal of bio-hazardous waste. Additional considerations include being registered and compliant with OSHA and FEMA, federal agencies that oversee disasters and workplace safety. Cleanup crews will be coming into your home or the home of your loved one, so be sure the professional you choose is bonded and insured.

Approved Vendors for Most Major Insurance Companies

  • In most cases, insurance will cover much or all of the cost of traumatic even cleanup. You can minimize or eliminate your out-of-pocket expenses by working with licensed and bonded professionals such as SERVPRO of East Cobb who will deal directly with insurance companies, saving you one more headache in this already difficult process.

We provide cleanup and recovery services for many biohazard situations. These include the following:

  • Sewage backups
  • Crime scene residues
  • Suicide/death accidents
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup
  • Meth lab cleanup

Frequently Asked Questions (FAQ)

Q. Can I just use my regular cleaning or janitorial service for biohazard cleanup of blood or bodily fluids?

A: Not unless your regular cleaning or janitorial service has been properly trained and equipped to handle biohazard cleanup and waste such as blood or bodily fluids, and has a legal place to dispose of the recovered biohazardous waste.

Q: Who pays for bio-recovery services?

A: In many cases home, business or auto insurance will pay for bio-recovery services. Ultimately the property owner may be responsible for cost of the service.

Q: Can I have an employee of my business clean the scene?

A: Federal Regulation 29cfr1910.1030 states that no employee can be placed in a position to be exposed to biohazard cleanup of blood spills without first:

  1. Receiving Blood Borne Pathogen (bbp) training.
  2. Having a written BBP exposure control plan.
  3. Having been provided personal protective equipment.
  4. Having been offered Hepatitis B vaccine and exposure evaluation and follow-up.
  5. Being provided with a method to remove and properly store the bio-hazardous waste in properly marked containers for disposal at an approved site.

For more information please visit:

What to Do After a Flood In Marietta, GA

4/9/2018 (Permalink)

Fastest to any size disaster!!! Water, Fire, Mold, & Storm Restoration

Floods are one of the most common natural disasters in North America, but not all floods are alike. Some develop gradually after days of slow, steady rain while others are flash floods resulting from a deluge of rain or dam failure.

Storms can cause severe damage to your home—potentially even making them unsafe! SERVPRO of East Cobb is available 24 hours a day, seven days a week for catastrophic storm response, and you can call us at (770) 424-0400 to get immediate help.

What You Should Do After a Flood

Even if you were properly prepared for the flood and weathered the storm until it passed, your home could still have sustained heavy damage. Now that the sky is blue once more, how do you proceed? Here’s a look at what to do after a flood:

Be Cautious

Just because the sun is shining and the flood waters have receded, that doesn’t mean all danger has passed. Exercise caution by doing the following:

  • Tune into local alerts and warning systems to stay up-to-date with current information and receive expert, informed advice about the flood. After all, additional flooding could still occur.
  • Stay away from rushing water. Moving water only 6 inches deep can sweep you off your feet.
  • Avoid walking through large areas of standing water, which may be electrically charged by downed power lines. The water could also be hiding broken glass or dangerous animals.
  • Unless you are specifically asked for help by the police, fire department, or relief workers, keep out of damaged areas.
  • Help emergency workers by staying off the roads in and out of the damaged neighborhood or region.
  • If you’re caught in a stalled car during a flash flood, abandon the car and get to higher ground immediately.
  • Heed barricades and find an alternate route if you encounter one blocking your way. Crossing bridges even after the water has receded could be dangerous if the structural integrity has been jeopardized.
  • Return home only when the authorities permit it. Even then, stay out of the building if it’s surrounded by flood waters and exercise extreme caution when you do enter.

Stay Safe and Healthy

Take care of you and your family as cleanup efforts begin. To stay safe and healthy, remember the following:

  • Turn off the home’s electricity at the main breaker box, even if the power is out. Only turn the power on when your home is dry.
  • Avoid floodwater, which may be contaminated with sewage, gasoline, or oil.
  • Fix damaged sewer systems as soon as possible.
  • Don’t drink water from the tap. Listen to news reports to learn when the community’s water is safe to drink again.

Clean and Repair Your Home

  • Use the information in the Repairing Your Flooded Home PDF from the Red Cross to learn how to enter your home safely, protect your belongings from future damage, record damage for insurance claims, check for gas leaks, and begin the cleanup process.
  • Contact your insurance agent to discuss your claim.
  • Hire a professional water damage mitigation company as soon as possible. It’s important that the company is qualified for the services you need. SERPVRO is available 24/7 to help when you need it most. Not only are we a local command center, but we also have the resources of 1,600 franchises nationwide—meaning no disaster is too big.

Get Help After a Flood

SERVPRO of East Cobb is prepared for the unpredictable—and you can call us day or night to get disaster relief and recovery. We’re here to help you get back on your feet and make it look like it never happened. Contact us today to start the cleanup process without delay.

For help restoring your home after a water loss, call SERVPRO of East Cobb  at (770) 424-0400. We’ll make it “Like it never even happened.”

Did you a great experience working with SERVPRO of Marietta West? Or did our office staff and/or technicians go above and beyond your expectations?

Check us out on Facebook & Google Local!

Sources: www.SERVPROdelraybeach.com

Water Damage Mitigation For Your Kennesaw Area Business

3/7/2018 (Permalink)

Live in the Kennesaw area? Has your business suffered from water damage? Don't know what to do? Call SERVPRO of East Cobb!!! (770) 424-0400

SERVPRO Responds Quickly to Your Commercial Water Damage Emergency. Call 24-hours a day 7 days a week!!!

Running a Kennesaw department store comes with a lot of responsibility. You want to get all of your merchandise on the floor, employees in the right areas and to help your customers have the best experience possible during their visit.  

You may have recently experienced a freak storm or plumbing issue that left nasty stains on your walls or ceiling, cracks in your floor, or even mold in a storage room or bathroom. Commercial water damage in the Kennesaw area can hit your business in many ways. By making a single phone call, you can get the help you need to restore these problems and have a high chance of never even closing your doors. 

SERVPRO takes your concerns into account when evaluating and planning the conditions present in your department store. We have IICRC certified teams available 24/7, making it easy to perform services after hours or during down times for your business. We work with your insurance agent and keep you informed of any changes throughout the restoration process.  

SERVPRO understands that every hour can cost your company revenue and wants to help you find ways to get the expert services you deserve while maintaining normal operations. We support business owners in our local community and provide you with quality services you can count on to keep you running. Our restoration technicians have access to all of the equipment and resources necessary to help you regain control and continue moving forward. 

SERVPRO is locally owned and operated, which means that we live, work, and play right here in the same local community. We want to provide you with excellent water damage solutions you can trust and are proud to offer cleanup and restoration services to every member of our local community. You can rest assured that our team stands ready to respond to your request for help, immediately. 

SERVPRO of East Cobb provides the entire Kennesaw, Westoak, Mount Bethel, Blackwells, Cumberland area with quality water, fire, storm, and flood damage restoration services that help you stay on track. Call to schedule an initial inspection or to begin your properties restoration, today!!!

SERVPRO of East Cobb

Your neighborhood water damage experts!!!

(770) 424-0400

Check us out on Facebook & Google Local!
Click here for more on Kennesaw.

Going on Vacation

2/23/2018 (Permalink)

24/7 Emergency Water Extraction Call SERVPRO of East Cobb (770)424-0400

Going on vacation should be relaxing and worry-free, which is why it is important to make sure your house is secure before you leave for your trip. Be SERVPRO ready so you don’t come back to damages in your home. Here are some tips for preparing your home provided by SERVPRO of East Cobb.

Make Arrangements with an Emergency Contact.

  • Choose a close friend or neighbor you trust as your emergency contact and provide them with all of your itinerary information in case they need to contact you.
  • A timer on lights will give the impression someone is home.
  • Leave written directions for alarm codes, doors, or other information needed to properly care for your home.
  • Make sure your mail is collected; burglars often look for homes with overflowing mail. 
  • The Post office can suspend your mail and deliver the day you get back. Here is a link to the US Post Office.

Take plumbing and electric precautions.

  • Prevent leaks and floods from damaging your home by shutting off gas and water at the meter, supply tank, or appliances.
  • Turn off the water valves to washing machines, sinks, and the dishwasher.
  • Unplug electronics to cut down on any possible shortages which could potentially cause a disastrous fire.
  • Check your smoke detectors to ensure they are working properly.
  • Adjust your thermostat for the season. Keeping your thermostat at 55-60 degrees in the winter and 75-80 degrees in the summer should help control usage.

 Right before you leave:

  • Notify your security company that you are leaving town.
  • Take out the kitchen trash and other trash that could get smelly.
  • Go on one last walk through of your house to secure windows, blinds, fences, doors, and plugs. This will ensure all entries are safe from hazardous obstructions.

 If you come back from vacation and encounter damage to your home, call SERVPRO of East Cobb (770) 424-0400. We clean up mold, fire, or water damage to your home or business in the Kennesaw Area.

source: http://www.SERVPRObiloxioceanspringsgulfport.com

SERVPRO of East Cobb: Your Experts in Commercial Water Damage Restoration in North Georgia

11/6/2017 (Permalink)

Handle Your Kennesaw Commercial Water Damage With SERVPRO of East Cobb

If you have recently become a victim of commercial water damage in Kennesaw, you may be wondering what you can do to mitigate your damages. There is a critical period in which certain actions must be taken to preserve as much of your property as possible and to decrease any health risks when water damage has occurred in a commercial space. 

Preparing a Space for Water Damage Restoration

Before you enter your commercial space or any flooded building, you will need to make sure the electrical power to the structure is shut off. You should also be aware that during a flooding event, small animals or reptiles tend to seek shelter inside of buildings. Be prepared to deal with the discovery of wild animals in your space.

Protect yourself from entering any flooded building by wearing an organic vapor respirator. You can purchase these at any local paint and building supply stores. You also want to have rubber gloves, protective clothing, and eye protection. The first thing you should do is ventilate the affected areas by opening the windows and placing fans where possible.

Unfortunately, there likely will be items that you need to throw away. Any items that are porous and have absorbed contaminated floodwater cannot be restored. If your commercial space has drywall, mattresses, pillows, box springs, particle board, carpets or carpet pads, these will need to be discarded if they have become saturated. However, there is good news: If you have clothing or household fabrics that can be machine-washed, you may be able to salvage them. Use your washing machine to clean these items with a 10-minute soak at the minimum in hot water with detergent. The soap and normal wash should remove most of the contamination and any staining that is present.

Be aware that your commercial space will need a thorough professional inspection, cleaning and possibly restructuring. Water damaged walls and installations must be removed and repaired, and pockets of saturation should be exposed for drying and sanitizing. Always remember that mold growth could take a few days to appear as it thrives in a moist environment with organic-type materials such as paper or particle board and in temperatures that range between 60 and 86 degrees Fahrenheit. Keep good airflow throughout the interior environment, and maintain moderate temperatures to decrease the risk of any mold growth. It is also important that you let your space dry out before any rebuilding occurs.

Services You Can Count on in the Kennesaw Area!

We are proud to serve our local communities:

You can depend on SERVPRO of East Cobb to provide reasonable prices for commercial damages and other services in the Louisville area. Our restoration services include cleanup after water damage, fire damage, and storm damage. We also assist with mold remediation, and we're qualified to provide cleaning and building services. Our trained and certified IICRC technicians are available 24 hours a day, seven days a week to begin your restoration. Whether you require cleanup after a commercial water damage or simply need a carpet cleaning, call us at (770) 424-0400.

Have Questions? Call Us Today – (770) 424-0400

source:www.SERVPROnortheastjeffersoncounty.com

Smoke and Soot Can Cause Long Term Damage to Possessions and Structures

10/23/2017 (Permalink)

The neighbors notice smoke coming from your two-story, single family home and call for help. As the Firefighters arrive, there is significant fire showing from both of the front side windows, with smoke billowing out of the cracks around your front door. 
 
Time is crucial during a fire damage incident that strikes your East Cobb home. You will want access to a company that responds to your call immediately, with the proper amount of personnel, equipment, and the experience required to provide you with the services you deserve. 

SERVPRO of East Cobb proudly serves our community!


 
SERVPRO technicians learn early on that time plays a huge factor when dealing with repairs or attempting to prevent secondary damages from developing. While our primary goal is providing a safe environment for everyone involved, we also try to perform our services as quickly and efficiently as possible for our customers. 
 
SERVPRO technicians understand the components of smoke and how fire, smoke, and heat affect your structure and its contents. Our fire damage restoration service involves removing soot residues caused by smoke and combustion effects on various surfaces and different kinds of materials. 
 
Combustion takes place as a material burns, turning a solid into a gas by way of heat. As this process occurs, the burning material is breaking down, combining with oxygen, and giving off heat. With a perfect combination of fuel, oxygen, and heat, there wouldn't be any residues after a fire. However, when these three components are out of balance, the combustion process produces several different types of smoke and soot residues
 
SERVPRO technicians are taught that when burning materials decompose, they release small solid particles, gasses, and aerosols that are lighter than air. These materials are what we describe as smoke. 
 
Gas - The invisible component of smoke, is created by oxides of nitrogen produced by burning organic compounds, or sulfur dioxides while burning inorganic compounds. 
 
Particles - Small unburnt particles of matter and carbon, light enough to suspend in the air. These particles are what gives smoke it is visible appearance. 
 
Soot - Once smoke settles onto a surface, it is called soot and contains several different types of acids, created when chlorides and sulfides clash with the humidity in the air, causing discoloration, staining, and corrosion on materials over time. 

When in need of fire damage restoration, please contact SERVPRO of East Cobb!  (770) 424-0400

source: http://www.SERVPROwestpalmbeachfl.com

Steps to Removing Smoke Odors After a Fire in Your Kennesaw Home

10/23/2017 (Permalink)

Steps to Removing Smoke Odors After a Fire

Whether it's a fire in home or fire in business situation, the smoke smell left behind can linger for days and even weeks. That odor can penetrate deep into your nasal tissues and make it hard for you to catch your breath. Those odors can even bring back bad memories of that fire. To get rid of the smoke smell, you need to opt for fire damage restoration and hire professionals to help you with the fire cleanup after a fire in home or fire in business.

  • Remove Items for Cleaning

One of the first things that fire cleanup professionals will do is remove any items from the room or home that need cleaning. This can include mattresses, box springs, upholstered furniture and even your kids' stuffed animals. If there is anything in the space not suffering from soot damage or smoke damage, professionals can safely store those things for you.

  • Removing Soot Damage

Soot damage is a type of residential or commercial fire damage that the fire left behind. This thick soot can look like dark streaks on the walls or floors and completely coat surfaces with a thick layer of black soot. Removing this type of fire damage often requires extensive cleaning. Fire damage professionals will do a thorough inspection to ensure that home is safe and habitable before doing any soot damage cleanup.

  • Fire in Home Evaluation

Part of the fire damage restoration process involves a deep evaluation of the home. Fire cleanup professionals will take the time to identify the cause of the fire and look at the smoke damage left behind. This is an important step in the fire cleanup process because it ensures that there is not any significant damage to the structure that needs fixed before the fire cleanup can begin.

  • Cleaning Walls and Floors

Whether dealing with residential or commercial fire damage, these professionals will clean both the walls and the floors. The smoke smell and smoke damage caused by that fire can penetrate inside those surfaces and cause the odor to stick around long after the fire is out. Experts generally use chemicals that are safe for both pets and small children. They may also use specially made deodorizers designed for use after a fire in home or fire in business that neutralize the scents left behind.

  • Specially Treated Surfaces

If you ever experienced a fire in business or home before and tried to clean it up on your own, you likely found that the smell lingered for a long time. This is because you do not have access to the same tools and supplies as fire damage professionals do. The professionals you hire can treat your walls, floors and even ceilings with products that work like sealants. These products actually lock the odors and keep those scents from taking over your home or commercial property.

  • For Commercial Fire Damage

Fire damage restoration experts use many of the same procedures and steps when dealing with commercial fire damage. A fire can break out in a commercial building because of faulty wiring, an electronic that overheats or a sprinkler system that doesn't kick on when a fire spreads from another building. Fire cleanup professionals both evaluate and inspect the structure to look for any repairs that you need to do first before taking care of the smoke damage. Your building may need a total emptying of all the furniture, decorations, office supplies and stock that you have before cleaning begins.

The smoke smell left behind after a fire can bring up traumatic memories in your mind and make you want to spend less time at home or work. Fire damage restoration experts have all the tools and experience necessary to eliminate those odors. Once you experience any type of fire in any type of building, call a trustworthy fire damage cleanup company to help you remove soot, smoke and other types of damage.
Visit www.SERVPROeastcobbga.com for more information on fire damage.

We are proud to serve our local communities:

Call SERVPRO of East Cobb! (770) 424-0400

source:http://www.SERVPROnorthnaples.com

Steps to Restoring Your Kennesaw Property After Water Damage

10/23/2017 (Permalink)

Steps To Restoring Property After Water Damage

Water or flood damage restoration is the removal of water and its residual effects from a business or home.

If you have a pipe break, supply line break or any other water or flood damage related issue, don’t delay, call the water restoration experts at a restoration company.

Water in business or flooded home can result from supply line break, pipe break busted or natural flooding. No matter the reason for water in home or water in business, a professional's fast response to your water damage location will help prevent further damage and give you the peace of mind you need during a catastrophe.

Mitigation professionals know the impact water in business or flooded home can have on appliances, furniture, flooring, and appliances, and that’s why they provide a one-stop solution for complete water damage restoration. This means restoration technicians help with every step of the mitigation process including water cleanup, drying and sanitization and repairing damaged areas.

Any business or home owner who is experiencing a flooded home or water in business, should contact a restoration company as soon as possible. A pipe break or supply line break and the water damage that it causes is the nightmare of every business or home owner. Even a broken sink pipe or toilet overflow can cause a significant amount of damage to a business, home and possessions.

When you contact a reputable restoration company for water in home or water in business problem, the water cleanup experts will respond promptly to address the situation properly. Professionals have the right equipment and skills to provide efficient water cleanup and drying and ensure successful mitigation.

Here’s the formula for re-mediating damage from flooded home or business property:

When you call a restoration company, trained technicians arrive at the scene of the flood damage as soon as possible. That way they can contain the damage quickly and take other necessary steps.

Once they arrive at the property, the first step is to locate the source of the flood water and ensure that any pipe break or supply line break is dealt with appropriately. They make sure that no more water is seeping in before they can get to work with their assessment.

A disaster response team will assess the extent of water damage using innovative technology like moisture reading equipment and thermal imaging. After assessing and documenting the water damage, an in-depth restoration plan is prepared.

Once they’ve stopped the flow, they extract all stagnant water using commercial grade extractors. They have thorough water cleanup procedures that ensure every last drop of water or moisture is removed from the building. They also clean away silt and continue with sterilization of water damaged areas.

Once the water is extracted, mitigation professionals will carefully pull up any carpeting making sure to avoid tearing, and carpet padding will be discarded.

Then certified technicians begin drying the area in order to get rid of hidden pockets of water and moisture. They do this by setting up large dehumidifiers and commercial fans to make sure everything in the home or business’ building structure is dry.

Once they have dried out the area they use thermal detectors to determine what can be salvaged and what needs to be disposed off. Often carpeting and dry wall cannot be saved if it remained in wet condition for too long.

The final step in flood damage cleanup and drying is to restore the home or business to its pre-damage state – restoring flooring, structural damage, rebuilding ceilings and walls and repainting.

The process of flooded home or business restoration is neither simple nor easy.
Whether you are dealing with water in home or business, a reliable restoration company has the resources and a team of skilled technicians to address the situation properly. It is imperative that you contact a restoration company immediately for all of your flooded home or water in home or business mitigation needs. Visit www.SERVPROeastcobbga.com for more information on water damage.

We are proud to serve our local communities:

Call SERVPRO of East Cobb! (770) 424-0400

source:http://www.SERVPROnorthnaples.com

How to Select a Credible Water Damage Restoration Service

10/23/2017 (Permalink)

How to Pick a Credible Water Damage Restoration Service

Unexpected storms, floods, sewerage leakages, and burst pipes can cause serious water damage to a property if not resolved promptly. A quick restoration is very necessary in rectifying water damage in order to avoid further expensive damages like mold growth, plumbing defects, and circuitry disconnections. Although a DIY approach is an option for solving the issue, massive water damage can only be solved by professionals with the right skill set, equipment, and experience in restoring a water in home or water in business disasters.

Unfortunately, there are several unqualified handymen out there who masquerade as qualified and licensed water damage mitigation professionals or experts by overstating their qualifications and experience. Hiring a trained technician will help a homeowner or commercial building manager a lot of dollars. Here are tips on how to choose the perfect flood damage mitigation expert who can get the job done right the first time:

  • Certification

Although the industry doesn't have strict regulations, a property owner should ensure that he or she interviews certified candidates who have some training on water damage mitigation. A contractor with a certification is proof that he takes his jobs seriously and he can do the necessary repairs adequately. A property owner should hire a contractor or an agency that has technicians who are certified by the Restoration Industry Association (RIA) and the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). The certification shows that the candidate has up to date training and latest techniques in handling water in homes or water in businesses. IICRC has a certified firm registrant database that enables property owners who have suffered flood damage to get professional help reliably.

  • Reputation

Insurance companies have a list of established flood damage mitigation service providers who can come in handy in helping property owners to get quick help in case of water in homes and water in business premises. Unfortunately, some insurance companies keep a list of cheaper restoration companies or contractors who might not offer the best technology or services. Other credible options include seeking for referrals from friends and family members who have dealt with water damage disasters in the past, including moisture drying.

  • Equipment and services

It's advisable to choose a company that uses modern technology, protective gear, hazmat suits, and advanced equipment in the water cleanup processes. A good company should use the latest dehumidification, water extraction, and pump outs in drying and repairing the damaged property. It's also necessary to settle for a water cleanup contractor who offers you a wide range of water cleanup services. It's possible to find a mold removal company that offers water remediation services as well. This is a standard field of knowledge that experienced and advanced contractors should possess.

  • Availability

Steer clear of companies that are not willing to start the remediation and drying process immediately. Good companies with professional technicians who are available 24/7 for water cleanup can dry water in homes and water in business premises within a few hours, depending on the degree of damage. When there is standing water on a property, every minute counts! Reputable and professional flood damage mitigation experts know this, and they will act swiftly to salvage the damaged property. A technician who insists on telling the client to wait before he can begin the remediation portion of the process cannot be trusted to see the job through in a timely manner and carry out the drying.

The homeowner should choose a contractor or company that will give him a list of services and price estimates after evaluating the flood damage. Even a company that provides flood damage restorations services on an hourly basis should be able to give an estimate. Quality of service should come before price when choosing the right water cleanup restoration services to handle water in a business premise. Visit www.SERVPROeastcobbga.com for more information on water damage.

Give us a call 24/7! (770) 424-0400

source:http://www.SERVPROnorthnaples.com

Why Your Business Needs an Emergency Ready Plan

10/23/2017 (Permalink)

An estimated 50% of businesses that close due to a disaster, such as fire and flood never reopen.

SERVPRO of East Cobb has worked with many businesses in the area to ensure they are prepared for any emergency. 

  • Between 2004-2008 16,360 fires happened in retail stores and other mercantile properties such as grocery stores beauty and barbershops.
  • Those fires caused $648 million in property damage. Fire damage is worse after normal business hours. Fires that started between 9PM-5AM caused $75,000 dollars in damage. First that started between 5AM-9AM caused $24,000 dollars in fire damage.
  • More than 60% of U.S. small businesses do not have formal emergency response plans & do not back-up their data off site.

No Plan Means You're Less Likely to Recover

  • 80% of companies that do not recover from a disaster within 1 month are likely to go out of business.
  • 75% of companies without a business contingency plan fail within 3 years of a disaster.
  • 70% of small business that experience major data loss go out of business within a year.
  • 43% of companies that experience catastrophic data loss never reopen.
  • 51% of companies with data loss closed within 2 years.

Tips For Creating a Successful Emergency Ready Plan

Let the professionals help you. Work with an emergency restoration company for assistance in creating your emergency ready profile.

  1. Identify and label utility shut-off locations.
  2. Identify local utility contact information.
  3. Identify local emergency contact information such as fire, police, and hospital contacts.
  4. Establish main internal contacts for purposes of employee safety and emergency work authorization.

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. Please contact one our Business Development Representative to setup your free Emergency Ready Profile - (770) 424-0400

As a trusted leader in the restoration industry, SERVPRO of East Cobb has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like it never even happened." Contact us for more information.

SERVPRO of East Cobb...Your Experts in Commercial Water Removal & Restoration in North GA

We are proud to serve our local communities:

source:www.SERVPROnortheastjeffersoncounty.com

Protecting Your Kennesaw Commercial Property From A Fire Loss

10/23/2017 (Permalink)

Commercial fires often are the most devastating real estate that a property owner will have to oversee. In addition to wreaking havoc on your property, fires can force you to relocate temporarily so you can maintain running your business while the restoration process is completed. However, property owners who implement high-quality safety practices can often avoid the devastation and destruction that results from commercial fires. Read the brief outline provided below to learn how you can protect your property:

  • Install Automatic Fire Sprinklers

As many authorities know, having an automatic fire sprinkler on your property can reduce the risk of fire by up to 71%. Additionally, sprinklers can decrease your insurance premium. To keep your sprinkler in excellent condition, be sure that it is not blocked by dirt or paint. Also, be sure to inspect regularly your main control valve so that it is not left off. Finally, be sure that you take the precautions necessary to prevent the pipe from freezing.

  • Conduct Fire Emergency Training

Each of your employees should undergo fire safety training. The training can help prevent your staff members from being victimized. Here are a few subjects that should be covered in the emergency training:

  • Hazard Recognition

Keep all combustible chemicals and materials away from heat-generating and electrical equipment.

  • Prevention

Inspect your power sources regularly and don't overload your extension cords and outlets.

  • Response

Teach your employees how to respond when a fire breaks out. Some subjects that should be covered include how to perform an organized evacuation, operate the fire extinguisher, and set the fire alarm.

Other issues that should be involved in the training include:

  • Breathing Apparatus Training
  • Fire Extinguisher Training
  • Confined Space Entry Training
  • First Aid Training
  • General Staff Emergency Awareness Training
  • Evacuation Exercise

Also, be sure that your employee team officials undergo the following fire emergency response training:

  • Fire Safety Officer Training
  • Fire Safety Adviser Training
  • Chief and Deputy Chief Warden Training
  • Emergency Control Organization Warden Training
  • Spill Response Training
  • Lay Flat Hose Training

Call SERVPRO of East Cobb Immediately

Although accessing and utilizing fire prevention measures is crucial and advantageous, there is still a chance that a fire could break out on your commercial property. If this happens, you need to know who to call for fast, efficient restoration services. The company to trust is SERVPRO of East Cobb. We have extensive industry experience and a passion for restoring offices to their original condition. We're ready to assist you immediately, so contact us now at (770) 424-0400.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of East Cobb is strategically located to respond quickly to your fire emergency event. When commercial fire damage occurs in Kennesaw we have the resources and personnel to help. Call us today! - (770) 424-0400 -

source:www.SERVPROnortheastjeffersoncounty.com

The Dangers of Mold & The Need For Mold Removal Services

10/23/2017 (Permalink)

Scientists have revealed that there are more than 1000 types mold that can breed in homes and buildings. If you are wondering why you should be concerned about the mold situation in your home, you’d be interested to note that on average, most people spend 70% of their time indoors. This means that you can easily be affected by exposure from mold damage,and smelly odor. Mold in home should not be taken lightly; mold removal needs to be sought from professional companies. Mitigation and deodorization of the mold damage is much easier than letting the situation get out of control.

To appreciate the need for mold removal services or commercial mold damage expertise, you need to understand the dangers of mold. If the mold in the home is visible, then the situation is already bad. However, the tricky bit about mold in home and fungus is that in most cases it is not visible. However, it could still be seriously affecting your health and that of the family.

Mold requires a host surface to grow on. Mold and fungi may lurk in places such as kitchen cabinets, walls and on bread. In fact, the green stuff often seen on bread is a cluster of networks of mold. This type of mold is visible to the naked eye, but most of the other types are not. These “un-clustered” types are usually in the air. This means that mold, and fungus are very hard to spot. In light of this, it is important to conduct a mold inspection check. Commercial mold damage companies have specialized tools to spot the mold in home and conduct mold removal, remediation and deodorization to deal with the smelly odor.

Mold also live off humid and warm environments just like other organic matters. These places include old newspapers, window sills, bathroom walls, wall-paper, ceilings and leather jackets. The same case applies to mildew which is a type of fungus or mold. Mildew also lurks in musty basements, shower walls and other places with high moisture. Mold, mildew, and fungus find a way into homes through doors, carpets, windows and walls. Mold spores can also be carried and dispersed into the environment through pets, shoes, and clothing.

If unattended, the mold situation can bring about a smelly odor. For this, mold damage professionals conduct deodorization to musk the smell and improve the indoor air quality. Most home owners ignore the mold, fungus and mildew removal on the argument that small amounts of these microorganisms cannot hurt. However, mold replicates and grows rapidly. When it gets worse, it leads to a serious hazard. Mold remediation should therefore not be taken lightly. Mitigation and mold removal services need to be sought immediately.

Mold removal services include deodorization, remediation, and mitigation. Commercial mold damage companies have the equipment, technology, and expertise to conduct thorough mold removal for mold in home and mold in business. It is a health risk to allow for mold to get out of hand, hiring mitigation services and improve the quality of air in your home.
Visit www.SERVPROeastcobbga.com for more information on mold removal and remediation.

Call SERVPRO of East Cobb for All of Your Mold Removal Needs! - (770) 424-0400 -

We are proud to serve our local communities:

source: www.SERVPROnorthnaples.com

Five Things To Know About Mold Damage in Kennesaw GA

10/23/2017 (Permalink)

SERVPRO Technicians Look for Causes and Contributors to Mold Damage in Your Home

Kennesaw GA gets balmy sometimes during its beautiful warm weather seasons. It is also humid and wet at times. Unfortunately, these conditions tend to give rise to humidity and where there is humidity there is the risk of fungal growth. Homeowners in Kennesaw need to be aware of the problem of mold damage, and the difficulties of keeping mold away. 
 
SERVPRO has much experience with mold damage in Kennesaw GA. Our customers ask us many questions about mold, what it is, how it grows, and how best to prevent it from coming back. Here are five facts about mold damage that we would like to share with you. 
 
1. Mold can grow almost anywhere if it has enough moisture and food. Moisture is key to fungal growth, so anywhere that is humid is a prime location for the spores to settle and grow. Mold also needs a food source – most organic materials work. 
 
2. Mold is around us all the time. It is not a very pleasant thought, but in fact, invisible mold spores are present in almost all of nature. The spores settle anywhere that has good growing conditions and set to work growing a new colony. 
 
3. There is no such thing as mold eradication. Customers often ask us if it is possible to eradicate mold. The answer is no; it is not feasible to remove fungus altogether because it is omnipresent. However, it is possible to discourage regrowth by removing water sources. 
 
4. The visible part of the mold that you see with your naked eye is called the mycelium and is made up of many tiny thread-like cells called hyphae. The hyphae release spores which travel to other locations within your home and set up new colonies. 
 
5. You can do a lot to discourage mold growth by keeping your home dry and well ventilated and fixing any leaks or damp patches as soon as you find them. 
 
SERVPRO’s IICRC-certified technicians are on hand for mold remediation in your home. We use a combination of scrubbing, wiping, and HEPA vacuuming to remove visible fungus. We also have negative air machines and dehumidifiers on hand to remove contaminated air and lower humidity. 
 
For mold remediation in Runyon, South Bay, Watson and surrounding areas, call SERVPRO of East Cobb at (770) 424-0400 for assistance. 

For more information regarding Kennesaw GA, click here

source: www.SERVPROwestpalmbeachfl.com

Crawlspace Moisture Problems In Kennesaw GA

10/23/2017 (Permalink)

Do you have problems with moisture in your crawlspace? Has a leaking pipe caused mold, mildew or wood rot? Call SERVPRO of East Cobb and we can handle that for you. Our trained and certified mold remediation technicians can diagnose your crawlspace moisture problem and get your crawlspace dried out in no time. Our technicians will remove any wet insulation in your crawlspace, treat the mold and mildew with an anti microbial sanitary solution, dry the wet floor joists or sub-flooring and remove and reset the vapor barrier so that you have no more problems of moisture damaging your home environment.

If you have a mold problem in your home or business, consider the following facts:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of East Cobb for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

Don’t forget to call your locally owned SERVPRO of East Cobb at (770) 424-0400 to get a complimentary estimate!

We are proud to serve our local communities:

source:www.SERVPROnortheastjeffersoncounty.com

When Storms or Floods hit Kennesaw, SERVPRO is Ready!

9/29/2017 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in Kennesaw Georgia

SERVPRO of East Cobb specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Kennesaw, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 

Source: www.SERVPROportcharlotte.com/

Emergency Board Up - Kennesaw GA

9/29/2017 (Permalink)

We will be there in your time of need...day or night!

Board-ups - In some cases it may be important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders. SERVPRO of East Cobb Professionals can and will perform the board-up themselves.

Damage caused by a fire is devastating for your family and your home. It’s a stressful and confusing time, so you’ll need a caring expert to guide you through this crisis. Our professionals will always treat you with respect and empathy, and we’ll always treat your home and belongings with great care.

SERVPRO of East Cobb provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Kennesaw. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

24/7 Emergency Service: Kennesaw, Westoak, Blackwells, Mount Bethel, & Cumberland

Call SERVPRO of East Cobb 

- (770) 424-0400 -

Repairing Your Kennesaw Property After A Fire

9/29/2017 (Permalink)

Don't face this type of mess alone... Call the professionals at SERVPRO of East Cobb!

Has your home recently been damaged by fire? If so, you’re probably eager to get started cleaning up and restoring your home and belongings. Most people who suffer fire damage want their lives and their homes to return to normal as soon as possible. But many don’t know the costs. According to HomeAdvisor, the average cost to repair smoke and fire damage in the metro Atlanta area is $6250.

Fire damage can make areas of your home unusable until the fire damage has been repaired. More extensive fire damage may make your entire home unsafe and you may have to live in temporary housing or with relatives until cleanup and repair work is completed.  No matter how minor or significant the fire damage restoration work is, you want to know how long it will take. The timeline depends on the restorative process and whether you take the opportunity to do remodeling at the same time.

  • Starting Fire Damage Repair Work 

It can be difficult to determine how and where to get started with fire damage repair work. The first step in the repair process is to remove water from the home if firefighters used water during the extinguishing process. Water extraction can be completed by the professionals from SERVPRO of East Cobb quickly and properly. We arrive in our green vehicles stocked with equipment and supplies to tackle any cleaning and restoration need you have. 

  • Other Things To Consider

SERVPRO of East Cobb can also suggest to you and your adjuster what items and materials are salvageable. Keep in mind that smoke damage can also be a problem.  Some items, such as carpeting and your HVAC system, may need to be professionally cleaned to remove the smoke odor from your home. 

  • Get Professional Help

Repairing your home after you have suffered fire damage is not something that you want to attempt on your own. A fire damage restoration project requires a considerable amount of time and energy to complete. SERVPRO can help you restore your property in minimal time with minimal costs. Our IICRC certified cleanup and restoration technicians have the skills and assets to do a quality job. We are a locally owned and operated, water and fire damage restoration franchise. 

Call SERVPRO of East Cobb 24/7 - (770) 424-0400 -

Source: www.SERVPROthequadcities.com/

Be Aware & Be Prepared - Kennesaw GA

9/29/2017 (Permalink)

When fire and water take control of your life, SERVPRO of East Cobb helps you take it back.

The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency or disaster. While each situation is unique, your family can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies.

Be Disaster Aware - Take Action to Prepare

The following are measures you and your family can take to start getting ready. A commitment to begin planning today will help support your family, home, and the community. Review the following questions to learn if your family and home is prepared.

  • Be Informed

Do you know what kind of emergencies might affect your home or daily life? Do you know what you and your family will do in an emergency situation?

  • Prepare Your Emergency Plan

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during, and after an incident? Do you have an emergency supply kit?

  • Practice the Emergency Plan

Have you practiced your plan recently? Does your family know where to go in the event of a natural disaster? Have you reviewed your plans in the last 12 months?

  • Review Insurance Coverage

Have you reviewed your insurance coverage recently to see if you’re covered in a disaster?

  • Secure Your Home

Have you conducted a room-by-room walk-through to determine what safety measures can be taken?

  • Improve Cyber Security

Have you installed a firewall on your computer? Do you regularly update your antivirus software? If you answered “No” to any of these questions, visit ready.gov and learn how to better prepare your family and home for an emergency or natural disaster.

After any disaster, SERVPRO of East Cobb is there to make it "Like it never even happened."

Call Our East Cobb Location

(770) 424-0400 -

Serving the Kennesaw, Westoak, Blackwells, Mount Bethel, & Cumberland areas! 

How to Inspect a Fire Extinguisher

9/29/2017 (Permalink)

In the event of a home fire get to safety immediately and call 911 - Then call SERVPRO of East Cobb

When was the last time you took time to check the fire extinguisher that sits under your kitchen sink? Or the one hanging from a dusty hook in your garage? If you’re struggling to remember, it’s time to check it. Like any other piece of safety equipment, a home fire extinguisher should be inspected regularly to ensure it’s in proper working condition. A fire extinguisher in good working condition is your first line of defense when a home fire erupts.

Ideally, you should inspect your portable home fire extinguishers every month.

Tips for Performing a Monthly Fire Extinguisher Check

  • Check the label or tag.

Every fire extinguisher, whether disposable or rechargeable, has a manufacturer’s label or tag. Read the tag and follow the manufacturer’s recommended maintenance suggestions.

  • Check the tamper seal.

If the tamper seal has been broken or is cracked, a disposable fire extinguisher needs to be replaced. If it’s rechargeable, it needs to be serviced professionally. Check the locking or pull pin as well to make sure it’s in the correct position. If the pin missing, the fire extinguisher needs to be inspected or serviced by a professional.

  • Inspect for physical damage.

Physically inspect the fire extinguisher for obvious damage. This may include but is not limited to dents, corrosion, cracks and obvious leakage. If a fire extinguisher has leakage, it’s no longer under full pressure and may not work properly when you need it most. Check the fire extinguisher nozzle as well, to ensure it’s not clogged by grime, dust, bugs or leakage from the unit itself.

  • Check the pressure gauge.

Check that the pressure gauge needle indicates the fire extinguisher pressure is in the optimum operating range. Often the correct pressure range will be designated by green on the gauge.

  • Is the fire extinguisher full?

During your monthly check, lift the fire extinguisher and determine if it still feels full. If there has been a leak, it will feel light, and it won’t have the right amount of pressure to work correctly.

  • Shake it.

If you have a dry chemical fire extinguisher, it should be shaken once a month during your inspection. This helps prevent the chemical dousing agent from solidifying at the bottom of the unit.

  • Write inspection date on tag.

Keep track of every inspection date by writing it on the fire extinguisher tag.

  • Ensure easy access to your fire extinguisher.

Fire extinguishers should always be easy to access if there is an emergency. You don’t want to have to search for it once a fire breaks out. Don’t block fire extinguishers with furniture, boxes or any other items. Everyone who lives in the household should know where the closest fire extinguisher is located and how to use it in case of an emergency.

In the event of a fire emergency, first make sure to get people safely away, then call 911. A home fire extinguisher can be used to put out or control small fires, but it’s still safest to call professional fire fighters before you attempt to control a fire on your own.

If you need professional fire, smoke or water damage cleanup after a fire, call the experts at SERVPRO of East Cobb - (770) 424-0400 -

Source: www.SERVPROauburnrocklin.com/

Restoring an East Cobb Commercial Property After a Water Loss

9/22/2017 (Permalink)

Call SERVPRO of East Cobb in the event of any type of commercial water damage! -(770) 424-0400-

Flooding and water damage events at East Cobb commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of East Cobb

SERVPRO of East Cobb specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of East Cobb is ready 24/7 for any size commercial loss!

Just call us at (770) 424-0400

SERVPRO of East Cobb are Commercial Drying Specialists

9/20/2017 (Permalink)

Call SERVPRO of East Cobb for all of you commercial water drying needs! -(770) 424-0400-

Our SERVPRO Franchise has taken the IICRC Commercial Drying Specialist (CDS) class and has obtained special certifications to complete water mitigation in commercial buildings. Drying out a commercial building can be much different than performing a dry out service for a residential home. The materials a commercial building and residential home is built of can be completely different. The buildings are also used for different purposes.

The CDS course is a five day class and covers commercial, industrial, institutional and complex residential structures. The class teaches students to become skilled at performing damage inspections and evaluations. The class covers workflow management, process administration and technical methods of effective and timely drying of commercial, industrial, institutional and complex residential water damaged structures, systems and furniture.

Commercial drying projects often have additional potential hazards and safety risks than residential water mitigation projects. According to the IICRC, potential hazards include but are not limited to higher voltages, confined spaces, energized machinery, hazardous chemicals, heavy equipment and forklifts. In addition to this information, it is important that state and local laws for safety and contractor s are still followed.

If you are in need of having mitigation performed on a commercial or industrial building in the Cobb County area, make sure you utilize a company that has the knowledge to perform the services properly and effectively.

Call SERVPRO of East Cobb (770) 424-0400

source: http://www.SERVPROnorthonondagacounty.com/

SERVPRO Salvages Sandy Plains Fire Damaged Homes Quickly

8/7/2017 (Permalink)

House fires can be dangerous and messy, call SERVPRO of East Cobb for cleanup!

A home fire can be one of the most damaging experiences a homeowner can face, something no one should ever face alone. Fire does not simply cause damage to your home; it ruins your life, destroys personal belongings, and often leads to loss of fond memories that you can never get back. 
  
You can help prevent fire damage in your Sandy Plains area home by learning more about various events that happen in your neighborhood. By discovering more about these incidents, you can eliminate common causes that affect you in your home. Remember, every home is susceptible to fire damage, making it necessary for you to understand how to protect yourself properly. 
  
Having an experienced, licensed, and IICRC certified fire damage restoration technician on your side would not hurt, SERVPRO can help put the pieces back together after disaster strikes. We can fully manage your restoration process and provide you with any additional services required to return your property to normal working order after an event occurs.  
  
Consider this, fires cause much more than heat and smoke damage. You would need to include water extraction, various types of cleaning, sanitation, deodorization, and many repairs to that list to be more accurate in your evaluation. SERVPRO technicians can provide you with each of these services, including repairs that often include replacement of framing materials, drywall, painting, and finish work necessary to return your home to normal.   
  
It is a firefighter's job to put out fires and save lives, leaving additional damage and water in their wake, they are not concerned with saving the contents of your home. It simply is not in their job description. However, every SERVPRO technician takes the time to address items individually, taking a restore versus replace mentality that often returns damaged items to a quality condition you can enjoy for years to come. 


Making the call to SERVPRO of East Cobb puts your home in expertly trained hands that you can count on to put every effort into restoring your home properly after a fire.

Learn more about what our technicians can do for you, call our office and begin your homes recovery, today. (770) 424-0400

Source: http://www.SERVPROevergreenparksouthchicagocity.com/

Document Restoration

8/2/2017 (Permalink)

Need your valuable documents restored? Call Today - (770) 424-0400 -

In the aftermath of disaster, some of your most valued contents—documents, photographs, and books—could be lost forever. As a leader in the restoration industry, SERVPRO of East Cobb knows that timely mitigation is the key to recovering damaged possessions. With years of experience and state-of-the-art technology, SERVPRO’s restoration professionals will help you recover your paper goods before it is too late.

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

Our Technology

SERVPRO document restoration team uses innovate vacuum freeze-drying techniques; in fact, we use the same freeze-drying methods used by the Library of Congress to dry valuable historic documents and books. Our vacuum freeze-drying process is the only method approved by the National Archives and Records Administration (NARA)and the General Services Administration (GSA).

Types of content:

  • Paper Documents
  • Books and magazines
  • Manuscripts and Files
  • Photographs, Films, Negatives, and Microfiche
  • X-rays
  • Blueprints and Maps
  • Parchment

Document Cleaning and Disinfecting

In many water damage situations, like sewage or flood water, documents will be exposed to bacteria, viruses, pesticides, or other harmful chemicals. Our team uses a gamma irradiation process to safely and effectively sterilize your documents.

Digitizing Services

In the digital age, converting your paper files and photos to digital formats can have an invaluable impact on your business or home. With the help of SERVPRO’s restoration professionals to digitize your documents, you can save storage space and have access to your records at the touch of a button. And perhaps most important of all, you’ll have digital copies of your valuable documents that can’t be lost in a flood or fire.

Why Choose SERVPRO of East Cobb? 

SERVPRO of East Cobb will get the job done right. For document restoration backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards.

Call Us Today!!! - (770) 424-0400 -

What to do before help arrives!

8/2/2017 (Permalink)

Call SERVPRO of East Cobb for all your water removal and restoration needs! - (770) 424-0400 -

If you have a water damage from a clean source such as water supply lines, sink overflows, tub overflows, or appliance malfunctions, here are some things to do before SERVPRO of East Cobb arrives.

  • Shut off the source of the water.
  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting
  • Wipe excess water from wood furniture after removing lamps and tabletop items
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

SERVPRO of East Cobb provides 24-hour emergency service and is dedicated to being faster to any size disaster. Our highly trained technicians can respond immediately to your residential or commercial emergency.

Call SERVPRO of East Cobb -(770) 424-0400 -

Source:http://www.SERVPROfresnonorthwest.com/

Our Technicians are Equipped to Remediate Your Flood Damage In Cobb County GA

8/2/2017 (Permalink)

After you and your family are safe, call SERVPRO of East Cobb to remove the standing water and prevent mold damage. We are ready to help.

Always contact local authorities when you are in immediate danger or need help when it comes to your safety. There are a variety of state and local agencies primed to respond to flooding situations throughout the state. Your family is not alone; help may be closer than you think. 
 
During a flood, make sure that you avoid contact with flood waters. Contamination levels of flood waters may include raw sewage or other toxic substances that cause significant health issues for you and your family. Follow a few simple guidelines for avoiding extensive flood damage in your Cobb County area home. 
 
If you become stranded on your property during a flood and use a generator for energy, remember that generators produce toxic vapors called carbon monoxide. These vapors are extremely dangerous for you and your family, resulting in death if not handled correctly. 
 
Never allow your children or their pets to play in flood waters. Several chemicals and diseases exist which heighten the risk of exposure and sickness to small children. If one does become exposed and experiences flu-like symptoms, report this to first responders, immediate medical attention for your loved ones is important. 
 
When it is deemed safe by local authorities to return to your home, make sure to contact a quality restoration company, like SERVPRO to provide you with the services you need to get things under control as quickly and efficiently as possible. 
 
SERVPRO of East Cobb offers a variety of services to remove flood waters quickly and help prevent mold growth that happens due to extensive exposure. Mold can cause severe health issues that you want to avoid, get the help you need within 48-hours to prevent these problems and other issues in your home. 
 
SERVPRO technicians utilize a variety of techniques, including IICRC training and EPA guidelines to help return your indoor environment to a healthy, safe one that you and your family can enjoy. Take this opportunity to talk to professional technicians about possible improvements and address any concerns you may have for future events. 

 
SERVPRO of East Cobb can help, call today for access to a variety of specialty procedures that help return your home, its contents and any personal belongings to a quality pre-damage condition. (770) 424-0400

Source: http://www.SERVPROsouthnashville.com/

Water Damage Restoration - What You Need to Know

6/16/2017 (Permalink)

If your home or business floods call SERVPRO of East Cobb - (770) 424-0400 -

From a broken pipe to inclement weather, standing water in a home or standing water in a business can cause mayhem on possessions and the property. It is hard to be prepared with full mitigation plans, but it is very important to react as fast as possible and expect to need water damage restoration. To minimize the harm done to the home, water cleanup and water damage restoration must happen quickly. When an emergency flooding happens, it is best to seek expert help and to do so as quickly as possible. Experts will arrive with high-tech, powerful equipment that will extract the water and minimize flood damage.

It is best to seek out certified experts who are trained extensively to deal with flooding emergencies whether the water is in the home or if the water is in a business. They can also advise homeowners on how to handle mitigation of water damage while the tenants or owners wait for them to arrive. Below is a list that can help reduce flood damage and help manage fallout mitigation.

  1. If possible, immediately stop the water at its source to reduce the water in the home or the water in the business and speed up water cleanup.
  2. If it is safe to do so turn off all electricity and move all smaller electric device. 
  3. Pin up any furniture skirts, drapes, or tapestries that hang low or have contact with the floor to avoid water damage to the fabric.
  4. Wash your hands after moving damaged belongings.
  5. As much as possible, avoid walking on carpet.
  6. Remove all moisture-sensitive, fragile belongings, anything of high-value, as well as items that could cause stains.
  7. Move any furnishings that can be moved from the carpeted area of the home or place aluminum foil underneath furniture legs. This should help mitigation of the risk of long-lasting rust caused by flood damage.
  8. Plan for a water damage restoration team to move furniture to already drying areas.
  9. Avoid any/all possibility of electric shock to any living persons and pets. Do not use any electric devices until the emergency flood removal crew tells you it is okay. Do not use a shop or home vacuum to attempt water removal on from the property without cleanup experts onsite.
  10. Do not turn on the heating, air conditioning, or fans in an attempt to speed the drying and cleanup process. Air movement may spread contamination if the flooding is at all sewage-related.

Powerful extraction and air movement gear is then brought into the home by expert cleanup crews to remove any presence of freestanding water. Water is then thoroughly removed from upholstery, carpet, and carpet padding. Then the drying by air movement with professional fans begins.

If flooding is particularly bad, carpet and carpet padding may be moved temporarily to assist with drying.

Water in a home can be an extremely expensive emergency if there is extensive flood damage. Water damage can be even more costly if there is water in a business that carries a large inventory. In order to prevent flood damage and water damage, it is important to contact professional cleanup crews that can speed up the drying process with water cleanup and air movement as soon as possible. The sooner water cleanup is completed water damage restoration can begin.

In the event of a home or commercial water loss please contact SERVPRO of East Cobb – (770) 424-0400 - or you can visit www.SERVPROeastcobbga.com for more information on water damage.

Source: www.SERVPROdowntownlasvegas.com/

Mold Myth Busting 101

6/16/2017 (Permalink)

Call SERVPRO of East Cobb if you encounter mold damage in your home or business -(770) 424-0400-

Its name evokes images of green rot. Mold is a menacing pollutant existing naturally in the environment. But it's the last thing you want growing in your home.

Like most people, you probably know that indoor mold ruins homes and threatens health. And you might agree that the first step to eliminating mold is locating its sources.

But do you know where to look for mold? Or even that using a popular disinfectant to clean it can do more harm than good? Chances are, you've been duped by these mold myths that should be laid to rest:

  • A Clean Home is Mold-Free.

A dirt-free home is no guarantee against mold infestation. Mold thrives in closets, dark corners, and drywall, a common construction material in homes today. Its microscopic spores sail through the air, so you can't see them or know where they land.

  • Your home has no moldy odors.

It's true that gasses produced by mold give off a musty odor. But it's false to assume that having no odor means your home isn't infested. Not all molds produce smells. And if mold is lurking in a basement, its smell doesn't enter the air you normally breathe. It's there, and you never knew it.

  • Your home's basement never floods.

Wet basements are a major source of mold. But they're just one of many in your home. Other mainsprings for mold are humidifiers, leaky pipes, dryers that vent indoors, bathrooms and cooking areas that aren't ventilated, even carpets in a basement.

  • Bleach can remove mold.

A powerful disinfectant, bleach wipes away mold on glass, metal, or plastic surfaces. But while its chlorine component doesn't penetrate to the sources of mold in drywall and wood, the water contained in bleach does. And--you guessed it--that water lingers beneath the surfaces, providing more than enough food for mold to grow.

If you have more questions about mold damage or have mold damage, please don’t hesitate to call SERVPRO of East Cobb today - (770) 424-0400!

Source: www.SERVPROmidtownmanhattan.com/blog/post/

Understanding Water Types

6/16/2017 (Permalink)

SERVPRO of East Cobb "Like it never even happened." (770) 424-0400

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

    • Shut off the wate source if possible or contact a qualified professional to do so.
    • Turn off circuit breakers for wet areas of the building if access to the power distribuion panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
    • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
    • Remove and prop up wet upholstery cushions to allow more even drying. 
    • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
    • Do not leave books, newspapers, magazines or other colored items on wet carpet or floors as they may cause staining.
    • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
    • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

    • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
    • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
    • Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
    • Do not use household fans to dry the structure;air flow could spread contaminants.
    • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don't leave your property to chance. Call SERVPRO of East Cobb (770) 424-0400

The Mold Mitigation & Remediation Process

6/12/2017 (Permalink)

Call SERVPRO of East Cobb for mold remediation! (770) 424-0400

When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO of East Cobb professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.

The mold cleanup and restoration process begins when you call SERVPRO of East Cobb. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

  • Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view.

  • Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

  • Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

  • Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

  • Cleaning Contents & Belongings

SERVPRO of East Cobb professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.

  • Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

SERVPRO of East Cobb professionals understand mold and mold growth and have the training and equipment to remediate mold in your home or business.

Do You Have Dirty Ducts?

5/25/2017 (Permalink)

Improve your indoor air quality with duct cleaning!

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home. A routine part of SERVPRO of East Cobb’s service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary.

In some circumstances, such as after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO of East Cobb can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO of East Cobb uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.  
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO of East Cobb today. -(770) 424-0400-

Biohazard, Crime Scene, and Vandalism Cleanup

5/25/2017 (Permalink)

Call SERVPRO of East Cobb for 24-hour Emergency Service -(770) 424-0400-

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of East Cobb also offer fast, reliable biohazard and crime scene cleanup* and restoration services to residential and commercial property owners.


Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substance scan contribute to unhealthy and even dangerous environments.

SERVPRO of East Cobb is trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, SERVPRO of East Cobb can help turn unsafe environments into clean, safe homes and offices.

SERVPRO of East Cobb can help with the following issues:

  • Blood-borne Pathogens: SERVPRO of East Cobb professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO of East Cobb technicians thoroughly clean, disinfect, and deodorize the structure. 
  • Methamphetamine Labs: Many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. SERVPRO of East Cobb professionals follow federal and state guidelines to properly clean all surfaces. 
  • Crime Scene Residues: From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO East Cobb Professionals can clean and restore your property and contents. 
  • Arson & Vandalism: SERVPRO of East Cobb Professionals are recognized as leaders at helping property owners recover quickly from fire and water damage. Your local Franchise Professional also provides general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

State and local regulations vary. Contact SERVPRO of East Cobb today for 24-hour Emergency Service. -(770) 424-0400-

Preparing for a Flood

5/25/2017 (Permalink)

Flooding Can happen fast in many environmets. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding.

  • Water - 3+ day supply; one gallon per person per day
  • Food - 3+ day supply of non-parisable, easy-to=prepare food
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra Batteries
  • First Aid kit
  • Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation/personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra Cash
  • Emergency blanket
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, caries, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house kes
  • Extra clothing, hat and sturdy shoes
  • Rain gear
  • Insect repelient and sunscreen
  • Camera or photos of damage

According to the National Weather Service (NOAA), "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazzards in the United States as:

  • Flash Flooding

  • River Flooding

  • Storm Surge and Coastal

  • Inundation from Tropical and Non-Tropical Systems

  • Burn Scars/Debris Flows (caused by wildfires)

  • Ice/Debris Jams

  • Snowmelt

  • Dry Wash (caused by heavy rainfall in dry areas)

  • Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesnt mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.

When catastrophic water damage happens to you SERVPRO of East Cobb can help. We can help you prepare ahead of the time with an Emergency Ready Profile (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible.

SERVPRO of East Cobb is ready to help make it "Like it never even happened." -(770) 424-0400-

Faster To Your Water Damage Event

5/19/2017 (Permalink)

Faster to any Disaster

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of East Cobb provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of East Cobb arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Water Damage Timeline

Within Minutes

·         Water quickly spreads throughout your property, saturating everything in its path.

·         Water is absorbed into walls, floors, upholstery, and belongings.

·         Furniture finishes may bleed, causing permanent staining on carpets.

·         Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

·         Drywall begins to swell and break down.

·         Metal surfaces begin to tarnish.

·         Furniture begins to swell and crack.

·         Dyes and inks from cloth and paper goods spread and stain.

·         A musty odor appears.

48 Hours to 1 Week:

·         Mold and mildew may grow and spread.

·         Doors, windows, and studs swell and warp.

·         Metal begins to rust and corrode.

·         Furniture warps and shows signs of mold.

·         Paint begins to blister.

·         Wood flooring swells and warps.

·         Serious biohazard contamination is possible.

More Than 1 Week:

·         Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

·         Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

Does Your House Have A Mold Issue?

5/15/2017 (Permalink)

SERVPRO of East Cobb's highly trained mold remediation technician.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

 

 

    • Mold is present almost everywhere, indoors and outdoors.

 

    • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

 

    • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

 

    • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

 

    • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

 

    • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

 

 

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

 

If You See Signs of Mold, Call Us Today -SERVPRO of East Cobb – (770) 424-0400

Flooding Can Happen Anywhere

2/23/2017 (Permalink)

Call the clean up team that is faster to any size disaster! - SERVPRO of East Cobb (770) 424-0400

According to the National Weather Service (NOAA), "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA list the most common flood hazards in the United States as:

  • Flash Flooding
  • River Flooding
  • Storm Surge an Coastal Inundation from Tropical and Non-Tropical Systems
  • Burn Scars/Debris Flows (caused by wildfires)
  • Ice/Debris Jams
  • Snowmelt
  • Dry Wash (caused by heavy rainfall in dry areas)
  • Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were fro policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO of East Cobb can help. We can help you prepare ahead of time with an Emergency Ready Profile (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

SERVPRO of East Cobb professionals are ready to help make it "Like it never even happened."

Holiday Fire Facts

12/16/2016 (Permalink)

  • One of every three homes Christmas tree fires is caused by electrical problems
  • Although Christmas tree fires are not common, when they do occur, they are more likely to be serious. On average one of every 31 reported home Christmas tree fires result in a death compared to an average of one death per 144 total reported home fires.
  • A heat source too close to the tree causes one in every four of Christmas tree fires.
  • Two out of five home decoration fires are started by candles
  • One-third of all candle fires start in the bedroom.

The holiday season is a time for gathering with friends and family to enjoy fellowship and quality time. As the weather outside turns frightful, we rely on the warmth of our homes to host gathers with loved ones. Of course, if disaster does strike during the holiday season, SERVPRO of East Cobb is on call 24 hours a day, 7 days a week. 

Call SERVPRO of East Cobb for all of your mitigation and restoration needs - (770) 424-0400

Celebrate Safely This Holiday Season

12/16/2016 (Permalink)

Pretty lights, candles and decorations are just a few of the items bringing charm and cheer to the holiday season-however, if they are not used carefully your holidays may go from festive to frightening.

The American Red Cross offers the following safety tips to hel greatly reduce the fire rick in your home or business this holiday season.

  • Place Christmas trees, candles and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents and candles.
  • Make sure that light strings and other holiday decorations are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.
  • Always unplug tree and holiday lights before leaving the property or going to bed.
  • Never use lit candles to decorate a tree. Always extinguish candles before leaving the room or going to bed.
  • Use only sturdy tree stands designed not to tip over. Keep curious pets and children away from Christmas trees.
  • Keep anything that can catch fire (pot holders, oven mitts, wooden utensils,paper or plastic bags, food packaging, and towels or curtains) away from your stove top.
  • Designate one person to walk around your property to ensure all candles and smoking materials are properly extinguished after guess leave.

SERVPRO of East Cobb wishes you a safe and happy holiday season!

Is your property winter ready?

12/16/2016 (Permalink)

Cold weather can have a huge impact on your home or business if you are not properly prepared. Whether it is heavy rain, freezing temperatures, damaging winds, sleet or snow, all can cause serious and costly property damage. While you cannot control the weather, you can take steps to prepare and help take the sting out of winter weather.

To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits.

  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes and gutters should all be inspected to ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during fall. Leaves and other obstructions can lead to a damming effect, that can lead to roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery of hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  • Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, concider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure tit drains, preventing any remaining water from freezing in the pipe.
  • Ask SERVPRO of East Cobb -(770) 424-0400- about completing an Emergency READY Profile (ERP) for your business. The ERP is a no cost assessment to your facility, and provides you with a plan to get back in business fast following a disaster.

When winter weather strikes, call SERVPRO of East Cobb -(770) 424-0400- to strike back.

From The Ordinary To The Unhealthy

11/14/2016 (Permalink)

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods and other food products, including some alcoholic beverages. the unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi, and lifesaving penicillin is a product of mold (Penicillin chrysogenum).

Even though some forms of mold can add value to our lives, other forms can be harmful. Excessive amounts of mold. different types of mold, and/or exposure to molds may present health concerns for some people.

Intrusion of water into your home or place of business can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food sources for mold to flourish. Excessive mold can lead to indoor environmental conditions that pose a health threat.

Call the Cleanup Team That's Faster to Any Size Disaster

10/24/2016 (Permalink)

There's no such thing as a small disaster-especially when the water you don't see contains bacteria or can cause mold, rot and other unseen damage. A pipe bursts. A water heater leaks. A bathtub overflows. Flood waters rush in. A sprinkler system malfunctions. Water damage can happen in any number of ways. But if your business or home is under a few a backseat. Only one thing matters when your business can't operate and there is just one thing on the mind of the water-logged resident: A solution.

SERVPRO of East Cobb Professionals are that solution. Equipment with the knowledge, the experience, and the training to help make your water damage "Like it never even happened," SERVPRO of East Cobb  Professionals will start helping the moment you call. Backed by more than 40 years of experiences, your SERVPRO of East Cobb Professionals will help put your worries to ease, because they understand the science of drying. Before you risk further damaging the value of your home or facility by attempting to clean up the mess yourself, call SERVPRO of East Cobb (770) 424-0400, your local water damage clean up and restoration professionals.

Water damage can affect the value of your property. Before you get out the mop bucket and try to clean it yourself, consider how the damage can affect your property. SERVPRO of East Cobb Professionals know how disruptive water damage can be for your home or business. SERVPRO of East Cobb Professionals are trained and equipped to manage the drying process. By utilizing the proper equipment and moisture measuring devices, your building will be quickly and thoroughly dried to industry standards, which will help prevent secondary water damages. With rapid response time and full line of water cleanup and restoration services, SERVPRO of East Cobb Professionals can help you regain control quickly, ensuring your facility and its contents are properly dried, deodorized and protected.

When water damage strikes, give SERVPRO of East Cobb a call (770-424-0400);we will help to make things right, make things dry and make it "Like it never even happened."

Spring Cleaning For Your Workspace

10/24/2016 (Permalink)

Spring cleaning is a tradition allowing us to freshen our environment and get a head start on the hectic seasons of spring and summer. While many people deep clean their homes, this is also a great time to clean and organize your business.

SERVPRO of East Cobb can help get your facility in tip top shape. In addition to air duct and HVAC cleaning, SERVPRO of East Cobb is trained to use state-of-the-art equipment to remove soils hiding deep within your carpet, as well as focused stains removal and stain resistance applications. Other services include: upholstery and drapery cleaning, hard floor cleaning and care, and odor deodorization.

A clean environment is a healthy environment! Improve your living and work spaces this spring. SERVPRO of East Cobb have the tools to make your home or business sparkle in on time!

Quick Workspace Tips:

  • Divide Your Workspace Into Zones: Determine how you want and need to use the space and set up zones for your daily functions. You may require a workspace for your computer, a library area for our research, a storage area for supplies and a filing area for your archives. This will provide a foundation for a more efficient use of space.
  • Keep Only What You Need At Arm's Length: Boxes of pens, stacks of papers and old coffee cups need to go. Rid your desk of visual clutter by paring down the items on top to the essentials only. Supplies, paperwork and personal items should be kept in the zones you've established for them.
  • Sort Your Catch-All Drawer: Use drawer dividers to give everything a place, like compartments for paperclips and rubber bands. Go through the draw every six weeks and clear out anything that is out of place or isn't being used.
  • Eliminate Digital Clutter: Digital clutter can be just as stressful as physical clutter. Organize digital files and your e-mail inbox just as you would paper files-with a system of logical and clearly labeled folders. Also, keep the icons on your desktop to a bare minimum, and trade in sticky notes on your monitor for calendar reminders.

It Doesn't Cost a lot to be Prepared

10/17/2016 (Permalink)

Your preparedness kit should last you at least three days.

It is no secret that many families and individuals are looking to cut back on spending. But with the frequency of disasters, both natural and man-made, can you afford no to be prepared? Preparedness doesn't have to cost an arm ad a leg. Here are a few tips:

  • Make a Plan. Work with your family and neighbors to make an emergency plan for the types of disasters that affect your area. Make sure everyone in your family understands where to go and what to do in case of an emergency. You can download Family Emergency Plan templates www.ready.gov/make-a-plan
  • Update Contact Information. Having accurate records for family, friends and neighbors will help you stay in contact and possibly help those in need. Make sure updated contact information is posted in visible places throughout your house and workplace.
  • Check Your Policy. Review your insurance policy annually and make any necessary changes - renters, too! When disaster strikes, you want to know that your coverage will get you back on your feet.
  • Make Ready List. You may not need all of the items in ready-made preparedness kits. Choose the essentials that fit your needs and budget. Don't forget to keep supplies at work and in your car. Sample ready lists can be found at www.ready.gov/document/familysupply-list
  • Plan your Purchases. You can save money by thinking ahead. Don't buy preparedness items just before the storm when they're expensive and supplies will be in high demand. Buy items at the end of the season when you can get good deals.
  • Make Sure it Keeps. Store water in safe, containers. you Don't need to buy expensive bottled water, just make sure your water containers are disinfected and airtight
  • Trade a Night Out. Trade one night out to fund your 72-hour kit. Taking a family of four to the movies can cost upwards of $80. Just one night staying in could fund your ready kit.

*The best tip: Start now. Take small steps toward preparedness and before you know it, you will be ready. 

Do you have a plan?

10/17/2016 (Permalink)

Storm Team ready to tackle a job.

How quickly your company can get back to business after a tornado, hurricane, or flood often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies. The following are basic measures business owners and managers can take to begin preparing. A commitment to being planning today will help support your employees, customers, the community, local economy, and even the country. It also protects your business investment and gives your company a better chance for survival.

 

  • Develop a Business Continuity Plan - Your organization's risk needs will vary depending on the specific industry, size, scope and location. Begin by reviewing your business process flow chart, if one exists, to identify operations critical to survival and recovery. Carefully assess your internal and external functions to determine which staff, materials, procedures and equipment are absolutely necessary to keep the business operating. You should also establish procedures for succession of management.
  • Review Insurance Coverage - Inadequate insurance coverage can lead to major financial loss if your business is damaged, destroyed or simply interrupted for a period of time. Insurance policies vary; check with your agent or provider about things such as physical losses, flood coverage and business interruption. Understand what your policy does and does not cover
  • Prepare Your Emergency Plan - Your employees and co-workers are your business' most valuable asset. Communication is central before, during and after a disaster. Include emergency information is newsletters, on your company intranet, in periodic employee e-mails and/or other communication tools.
  • Practice the Emergency Plan - Some disasters will require employees to leave the workplace quickly. The ability to evacuate workers, customers and visitors effectively can save lives. If you business operates out of more than one location, establish evacuation procedures for each individual building. If your company is in a high-rise building, an industrial park, or even a small strip mall, it is important to coordinate and practice with other tenants or businesses to avoid confusion and potential gridlock.
  • Secure Your Facility and Equipment - Install fire extinguishers, smoke alarms and detectors in appropriate places. Secure all entry and exit points and plan for mail safety. Plan what you will do if your building, plant or store is not usable. Secure valuable equipment.
  • Improve Cyber Security - Protecting your data and information systems may require specialized expertise, but even the smallest business can be better prepared. Use anti-virus software and keep it up-to-date. Don't open e-mails from unknown sources. Use hard-to-guess passwords. Protect your computer from intruders by using firewalls. Back up your computer data and download security protection updates known as patches regularly.

FEMA Emergency Supply List

10/17/2016 (Permalink)

Through its "Ready Campaign", the Federal Emergency Management Agency educates and empowers Americans to take some simple steps to prepare for and respond to potential emergencies/natural disasters. The "Ready Campaign" asks individuals to do three key things: get an emergency supply kit, make a family emergency plan, and be informed about the different types of emergencies that could occur and their appropriate responses.

All Americans should have some basic supplies on hand in order to survive for at least three days if an emergency occurs. Following is a listing of some basic items that every emergency supply kit should include. However, it is important that individuals review this list and consider where they live and the unique needs of their family in order to create an emergency supply kit that will meet these needs. Individuals should also consider having at least two emergency supply kits, one full kit at home and smaller portable kits in their workplace, vehicle or other places they spend time.

Recommended Items to Include in a Basic Emergency Supply Kit:

  • Water, one gallon of water per person per day for at least three days, for drinking and sanitation
  • Food, at least a three-day supply of non-perishable food
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Dust mask, to help filter contaminated air and plastic sheets and duct tape to secure shelter-in-place
  • Wrench or pliers to turn off utilities
  • Can opener for food (if kit contains canned food)
  • Local maps

Additional Items to Consider adding to an Emergency Supply Kit:

  • Prescription medications and glasses
  • Infant formula ad diapers
  • Pet food and extra water for your pet
  • Important family documents such as copies of insurance policies, identification and bank account records in a waterproof, portable container
  • Cash or traveler's checks and change
  • Emergency reference material such as a first aid book or information from www.ready.gov
  • Sleeping bag or warm blanket for each person. Consider additional bedding if you live in a cold-weather climate.
  • Household chlorine bleach and medicine dropper- When diluted nine parts water to one part bleach, bleach can be used as a disinfectant. or in an emergency, you can use it to treat water by using 16 drops of reular household liquid bleach per gallon of water. Do not use scented, color safe or bleaches with added cleaners.
  • Fire Extinguisher
  • Matches in a waterproof container
  • Feminine supplies and personal hygiene items
  • Mess kits, paper cups, plates and plastic utensils, paper towels
  • Paper and pencil
  • Books, games, puzzles or other activities for children

Fire Damage: What To Do Until Help Arrives

10/11/2016 (Permalink)

Kitchen Fire

A fire can leave behind soot, smoke damage and a host of other problems. Ceilings, walls woodwork, carpeting , and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until SERVPRO of East Cobb arrives. The following tips may help reduce damage and increase chances of successful restorations.

 

Do:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome kitchen/bathroom faucets, trim and appliance, then protect these surfaces with light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Change HVAC filters; leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Don't:

  • Don't attempt to wash any walls or painted surfaces without first contacting SERVPRO of East Cobb.
  • Don't attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of East Cobb.
  • Do not attempt to clean any electrical appliances (TV set, radio, etc.) that may have been close to fire, heat or water with out first consulting an authorized repair service.
  • Do not consume any food or beverages that may have been stored close to fire, heat or water, as they may be contaminated.
  • If ceiling is wet, do not turn on ceiling fans. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Contact SERVPRO of East Cobb at (770) 424-0400

Can you do it in under 2 minutes?

10/11/2016 (Permalink)

Fire Safety

Every second counts during a fire. Fire experts agree, people have as little as two minutes to escape a burning home before it's too late to get out. In a matter of moments, a small flame can become a major fire, making it critical to be prepared and have an escape plan in place. A survey conducted by the American Red Cross shows only 26 percent of families have developed and practiced a home fire escape plan. Once a plan is developed, it is critical everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least twice a year. Increase your chance of surviving a fire by ensuring you have working smoke detectors in place, building an escape plan, and then practicing the escape plan.The following are a few suggestions to help you develop an emergency escape plan.

  1. Draw a map of each level of your home and show all doors and windows. find to ways to get out of each room. Make sure all doors and windows that lead outside open easily.
  2. Consider escape ladders for sleeping areas on the second and third floors. Only purchase collapsible escape ladders evaluated by a recognized testing laboratory. Store them near the window where they will be used.
  3. Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. Make sure to make the location of the meeting place on your escape plan.
  4. Teach children how to escape o their own in case you cannot help them. Pla for everyone in your home with special considerations for elderly or disabled individuals.
  5. Practice your fire escape plan during the day and at nighttime.

Helpful Tips to Keep Your Home and Family Safe from Carbon Monoxide Poisoning

9/19/2016 (Permalink)

Be sure to check your carbon monoxide detectors when you check your fire detectors.

Carbon monoxide is often call “The Invisible Killer”. It is an odorless, colorless gas created when fuels (including: wood, natural gas, gasoline, propane, methane, and oil) burn inefficiently. Carbon monoxide is particularly dangerous because it can be a bi-product of using many household heating or cooking devices. It can be ingested into your body by simply breathing. Carbon monoxide poisoning is often times confused with flu symptoms, food poisoning and other illnesses. Some symptoms include: nausea; shortness of breath; dizziness; light headedness; headaches (any combination of these symptoms). High levels of carbon monoxide can be fatal.

  • Carbon monoxide detectors should be installed in a central location outside each sleeping area and on every level of the home and in other locations where required by applicable laws, codes or standards.
  • For the best protection, interconnect all carbon monoxide detectors throughout the home. When one sounds, they all sound.
  • Follow the manufacturer’s instructions for placement and mounting height.
  • Choose a carbon monoxide detector that has the label of a recognized testing laboratory.
  • Call your local fire department’s non-emergency number to find out what number to call if the carbon monoxide detector sounds.
  • Test carbon monoxide detector at least once a month; replace them according to the manufacturer’s instructions.
  • If the audible trouble signal sounds, check for low batteries. If the battery is low, replace it. If it still sounds, call the fire department.
  • If the carbon monoxide detector sounds, immediately move to a fresh air location outdoors or by an open window or door. Make sure everyone inside the home is accounted for. Call for help from a fresh air location and stay there until emergency personnel.
  • If you need to warm a vehicle, remove it from the garage immediately after starting it. Do not run a vehicle or other fueled engine or motor indoors, even if garage doors are open. Make sure the exhaust pipe of a running vehicle is not covered with snow.
  • During and after a snowstorm, make sure vents for the dryer, furnace, stove, and fireplace are clear of snow build-up.
  • A generator should be used in a well-ventilated location outdoors away from windows, doors and vent openings.
  • Gas or charcoal grills can produce carbon monoxide — only use outside.

SERVPRO of East Cobb for all of your mitigation and restoration needs - (770) 424-0400

10 Ways You Can Be Prepared

9/19/2016 (Permalink)

Always be prepared.

If a disaster strikes, will you be ready?

In recent years, many different types of disasters have affected the United States. Flooding, tornadoes, hurricanes, wildfires and blizzards are natural disasters that can threaten your home, business and community. SERVPRO of East Cobb wants you and your customers to be aware of the steps to take to help prepare for Mother Nature’s worst.

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency:

  • Sign up for local alerts and warnings, download apps, and/or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble update emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in a preparedness discussion, training, or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.

You can reach SERVPRO of East Cobb at (770) 424-0400

You Have So Much Invested In Your Property; Trust Professionals to Protect Your Most Valuable Asset!

9/12/2016 (Permalink)

SERVPRO of East Cobb has all the equipment and trained personnel necessary for what ever size job you may have.

The Right Equipment

SERVPRO understands that using professional equipment make a measurable difference in reducing claims loss expense. When time matters, technology and equipment must be counted on to preform. SERVPRO of East Cobb will answer your call with fast action, exceptional equipment, and trained, uniformed personnel. Certainly, the right tool for the job is vital to timely mitigation and restoration, but perhaps more important, SERVPRO fire damage professionals are thoroughly trained in fire cleanup an restoration. for instance, knowing the different types of smoke and their behavior patterns are vital to proper restoration.

  • Wet Smoke - Plastics and Synthetics; Low heat, smoldering pungent odor, sticky, smeary
  • Dry Smoke - Paper and Wood; Fast burning, high temperatures, dry powdery non-smeary residues.
  • Protein - Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Other Types - Tear gas, fingerprint powder and fire extinguisher residue.

Pretesting determines the proper cleaning method and allows SERVPRO of East Cobb to focus on saving your precious items. Isn't that what really matters?

Deodorization Equipment

  • Ultra Low Valume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to apply fungicides and disinfectants.
  • Thermal Foggers dispense solvent-based products in large volume, dense fogs suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles.

If you or your business has experienced any size fire loss and need help restoring or mitigating the home or business please contact SERVPRO of East Cobb at (770) 424-0400.

A History of Trust and Professionalism

9/12/2016 (Permalink)

SERVPRO Corporate Headquarters

Founded in 1967, the SERVPRO Industries, Inc. Franchise System is a national leader of fire, water, mold and other specialty clean up and restoration services. SERVPRO's professional network of more than 1,500 Franchises has responded to property damage emergencies ranging from multi-million dollar disasters such as the Pentagon, to those suffered by individual businesses and homes. Providing coverage nationally, SERVPRO franchise Professionals have established relationships with major insurance companies and commercial clients nationwide.

Following Tremendous growth in the late 1990's Entrepreneur Magazines ranked SERVPRO the #1 Franchiser in the restoration industry in 2004, 2005, 2006, and 2007. In April 2005, SERVPRO moved to a new 140,000 square foot facility in Gallatin, TN. The state-of-the-art building houses a newly designed training facility and National Call Center.

You Can Trust SERVPRO!


  • SERVPRO Franchise Professionals have been helping home and business owners recover from fire damages across the United States since 1967.
  • Over 1,500 Franchises Nationwide. More locations mean faster response. A SERVPRO Franchise Professional can usually be on-site within four hours to help protect the structure, business and personal property.
  • SERVPRO National Call Center served over 300 insurance and property management companies and their clients nationwide in the last year alone.
  • 24-Hour emergency service. In our business you need us fast! The sooner we arrive , the better the chance we can reduce damage and save money, Franchise Professionals are available 24 hours a day, seven days a week. 365 days a year.
  • A Trained, uniformed and equipped SERVPRO Franchise Professional will walk you through the job process and then work quickly to restore your property to pre-loss condition whenever possible.


From large commercial environments to small residential losses, SERVPRO Franchise Professionals understand your loss is the job that matters most! We will be happy to provide references so you can feel confident that SERVPRO is the best system to service your needs.


SERVPRO of East Cobb for all of your restoration and mitigation needs!!!

(770) 424-0400

When Storms or Floods hit East Cobb, SERVPRO is ready!

8/29/2016 (Permalink)

Our highly trained crews are ready to respond 24/7 to storm or flood damage in East Cobb.

SERVPRO of East Cobb specializes in storm and flood damage restoration.  Our crews at  SERVPRO of East Cobb are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit East Cobb, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call SERVPRO of East Cobb Today (770) 424-0400

SERVPRO of East Cobb Smoke and Soot Cleanup

8/16/2016 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your East Cobb Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of East Cobb will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –
(770) 424-0400

Now Hiring Production Helper

6/29/2016 (Permalink)

We are looking for an energetic, hard working individual to asist our production technicians on water, mold and fire losses. This position is full time and requires no experience. Please email your resume to employment9265@yahoo.com to apply.

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