Recent Why SERVPRO Posts

Why Do East Cobb Residents Trust SERVPRO | SERVPRO of East Cobb

8/12/2021 (Permalink)

damaged furniture and other home items sitting outside of red brick house When you are dealing with any damage, immediate action is crucial. SERVPRO of East Cobb is your local restoration expert.

Home and business owners keep a lot of plates spinning. There’s the finance plate, the morale plate and a host of others that have to stay in the air to keep things running smoothly. All those plates can come crashing down when fire, storms or mold damage your property. Suddenly you are forced into one priority: disaster recovery. A job you haven’t trained for instantly becomes your main focus, and that kind of pressure can be overwhelming.

We’re here to alleviate that pressure so you can get back to your regularly-scheduled plate spinning. So why SERVPRO? Glad you asked...

We’re Always Ready and Faster to Any Size Disaster

We’ve got a team of elite recovery experts in the area right now, ready at a moment’s notice to tackle damage from fire, water, mold and storms. Every minute you have to wait means more mold growth, more deeply embedded smoke smell or a greater number of soaked-through possessions. A fast response is critical, so a SERVPRO franchise right here in East Cobb gives you the one-two punch of a local, agile team empowered and backed by a mighty nationwide network.

We’re Trained to Handle Residential and Commercial Services

Houses and businesses alike are susceptible to disastrous circumstances. But we have over 50 years’ experience customizing solutions for any situation, so you can rest assured we’ll be able to take care of yours.

We’ll Make It "Like it never even happened."

We’ll go to incredible lengths and use advanced techniques to make sure your restoration is total, and our technicians are so thorough and skilled that your place will have no traces of damage left by the time we’re finished. That’s not a brag; it’s simply a fact.

We Offer the Services You Need in a Changing World

Disease control is more a priority than ever, and we offer proprietary, ultra-high-grade cleaning solutions to keep any business free of dangerous pathogens. You get an unbelievable clean, and your customers get peace of mind.

*Regardless of why you need cleanup or disaster recovery, SERVPRO of East Cobb has the tools, the technicians and the training to get your situation under control. When you’re ready to get help from the best, get in touch with SERVPRO of East Cobb.*

Why SERVPRO is an Important Part of a Business Continuity Plan | SERVPRO of East Cobb

8/6/2021 (Permalink)

business owner deciding on a water restoration company If your home or business has experience water, fire or mold damage call SERVPRO of East Cobb. We are the restoration professionals that can help 24/7!

If you are a Cobb County business owner, you are likely already aware of the importance of a solid business recovery plan in case of a disaster—but even if you are not, we are here to help. A developed recovery plan for your business is not simply something that’s “nice to have.” In fact, it is often the deciding factor in how quickly businesses are able to open their doors after a disaster, which often determines how long a business is able to survive.

Developing a business recovery plan is not difficult, but it is something you will need to put a lot of thought into to ensure it is comprehensive. From keeping track of your records to having damage to your building restored, there are quite a few decisions to make—but when it comes to commercial restoration, we can at least make that decision easy.

Why You Should Choose SERVPRO as Your Commercial Restoration Partner

| We Can Help Your Business Get Prepared | 

While our specialties lie with damage restoration of all sorts, we can also help your business get prepared in advance of a disaster. We understand what it takes to keep a business running and can help ensure that yours is fully prepped for any disaster or emergency.

| We Will Provide You With A Clear Timeline |

One of the most important things that businesses should focus on in the aftermath of a disaster is getting their doors reopened quickly to reduce lost revenue. We understand this, which is why we will provide our commercial customers with a full timeline of the restoration work we will be doing, so you can make sure every piece of the process stays on track.

| We Are Here At Any Time | 

We pride ourselves on our quick response time regardless of the hour of your call. We are here 24/7 to talk about your damage and respond rapidly when you need us. Disasters do not adhere to business hours, so we make a point to be here at any time to spring into action and start your commercial restoration job. 

The SERVPRO Emergency READY Profile (ERP) will help ensure you and your business are "Ready for whatever happens."

In the event of an emergency, the SERVPRO Emergency READY Profile, can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including: emergency contact Information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO's free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP is a NO COST assessment, all it requires is a little time, making it a great value that could save a lot of time and money in the future. Call SERVPRO of East Cobb to establish your Emergency READY Profile today!

*If you are in need of commercial restoration services, you can count on SERVPRO of East Cobb 24-hours a day, every day. Contact us at (770) 424-0400 for immediate service or visit www.SERVPROeastcobbga.com to learn more about what we offer and how we can help.*

SERVPRO of East Cobb Keeps Residential & Commercial Insurance Claims Costs Low

4/9/2021 (Permalink)

SERVPRO of East Cobb is a preferred service SERVPRO of East Cobb is a preferred service for most major insurance providers!

SERVPRO of East Cobb has a great working relationship with all of our local agents. We maintain a clear and constant line of communication with our clients and insurance providers alike. We know the best way we can encourage repeat customers and referrals to provide industry leading service. As leaders in fire and water cleanup and restoration, SERVPRO of East Cobb offers local Cobb County insurance companies an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards

The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

Why SERVPRO?

The SERVPRO Difference - SERVPRO of East Cobb is uniquely qualified to keep claim costs down while still providing the best services possible for your insurance clients. We understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best service possible for your clients. SERVPRO of East Cobb is uniquely qualified to help. Our results create measurable differences, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO of East Cobb mitigation and restoration professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A complete Electronic job file complete with first notice of loss, detailed estimate, digital loss photos, scanned forms and paperwork, and all delivered by email or hard copy.
  • On-line access to all files including new assignments, pending jobs and completed jobs.
  • Informative reports to improve results of job cost data and performance comparison to industry standard.

Superior, Time-Tested Training

From initial training at SERVPRO’s Corporate Training Facility to IICRC certification, SERVPRO of East Cobb’s team is highly trained in property damage restoration. Effective training is the best way to help ensure your customers receive the service they deserve. SERVPRO of East Cobb is trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to SERVPRO of East Cobb’s professionals at SERVPRO Industries state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of East Cobb, we will use only qualified vendors to service your customer. This commitment to only work with qualified vendors has resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO of East Cobb's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of East Cobb documented, measured performance increases value to you and your shareholders, managers and customers. Hard-earned results have made SERVPRO of East Cobb a leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Large Loss Response

No restoration project is too large whether it’s a large commercial project or a major storm event, the SERVPRO Disaster Recovery Team can provide help quickly!

SERVPRO of East Cobb is Hiring Sales & Marketing Representatives

4/8/2021 (Permalink)

SERVPRO of East Cobb is hiring Sales & Marketing Representative If your interested in becoming part of the SERVPRO of East Cobb Team, apply for our Sales & Marketing Role today!

Looking for an exciting career in sales and marketing? Do you love educating and helping people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of East Cobb as our new Sales/Marketing Representative! In this position, you will be making a difference in people’s lives that are facing damage to their homes and businesses, each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of East Cobb employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information., identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals

Click Here to Apply

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive base plus commission and increases based on merit.

For more information on this opportunity and to Apply - CLICK HERE

Why More Farmers Insurance Customer & Agents Choose SERVPRO of East Cobb

4/5/2021 (Permalink)

SERVPRO of Bartow County is a preferred vendor for Farmer Insurance SERVPRO of East Cobb is a preferred service provider for Farmers Insurance restoration claims. Call us 24/7 for emergency restoration services!

SERVPRO of East Cobb is the premier water, fire and mold restoration company in the greater Cobb County area. We’ve provided industry leading service for nearly a decade, and have developed a great working relationship with all of our local insurance agents. SERVPRO and Farmers Insurance have developed a particularly close working relationship over the years through SERVPRO’s network of over 1,800 franchises, cleaning and restoring thousands of Farmers policy holder’s properties. 

Farmers Insurance, their customers and SERVPRO have a symbiotic relationship. When a Farmers Insurance customer experiences a water, fire, or mold loss and chooses SERVPRO of East Cobb to restore their property, they can rest easy knowing they have the industry leading mitigation and restoration company cleaning and restoring their property. Farmers Insurance knows that they are being treated fairly and that their customer is in good hands, because of Farmers and SERVPRO’s pre-negotiated pricing through Xactimate and standards of service set by the IICRC. SERVPRO benefits by having a reliable source of water, fire, and/or mold restoration customers.

Farmers Agent’s Benefits of Referring SERVPRO of East Cobb 

Customer Services: SERVPRO of East Cobb professionals will handle each job according to the highest professional standard, interacting with customers in a professional manner to provide excellent customer service. The science of restoration can be a complicated issue, but SERVPRO of East Cobb professionals have the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention: Satisfied customers translate to a higher rate of policy retention and renewals. We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy customer. SERVPRO of East Cobb also produces the correct claim documentation for fast claim processing.

Additional Product Sales: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing you to offer additional insurance and financial products. If a large-scale disaster or storm strikes, the SERVPRO System has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years. We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, are of good quality and free from defects.

SERVPRO of East Cobb’s 1-4-8 Emergency Service Guarantee 

  • ONE - Within one hours from notice of loss SERVPRO of East Cobb will contact the insured to arrange for service.
  • FOUR - Within four hours of loss notification, SERVPRO of East Cobb will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know a quick action is often key to a water and fire claims.
  • EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of East Cobb. 

*Agents can SERVPRO of East Cobb, without making an additional phone call at first notification of loss to Farmers.

Check-Out SERVPRO of East Cobb Great Customer Reviews

Nancy of Kennesaw, GA - “Service was great - the notification of service calls helped especially when one works outside of the home. The office personnel were very friendly and understanding about the situation.”

Patricia of Marietta, GA - “Excellent service from the entire team. Sean was very patient and explained everything so that I could understand what was happening. Tiffany and Candy were also quite helpful.”

Carol of Smyrna, GA - “Great service, professional crew, Jamie Winston and Derek Brownlow you couldn’t ask for any better. They came in and got the job done. Quick, fast, and professional!”

Megan of Kennesaw, GA - “Jacob, Sean and D’Anthony did an amazing job when they came out to our home to clean up water damage we had from a busted pipe. Very efficient and nice people!! Would highly recommend them to anyone!”

Other Awesome SERVPRO of East Cobb Customer Reviews

SERVPRO of East Cobb's Cutting-Edge Restoration Documentation System

3/8/2021 (Permalink)

SERVPRO of East Cobb's advanced documentation system - image of technician and customer in home Call SERVPRO of East Cobb 24-hours a day. We're open 24/7 and always faster to any size disaster!

One of the most important parts of any restoration claim is the documentation process. Properly and thoroughly documenting a customer claim can be the difference between a smoothly run restoration project and one that drags on forever, causing unneeded stress and discomfort to the home or business owner. SERVPRO of East Cobb can attest to the importance of documenting any water, fire, or mold loss restoration project properly. With proper documentation adjusters and insurance companies can respond to questions and approvals more quickly and with a great degree of confidence that their customer’s property is being taken care of and in accordance with the customer’s policy and IICRC industry standards.

SERVPRO of East Cobb uses a combination of three documentation tools on every water, fire, or mold restoration claim. These pieces of technology actually improve both our customer service experience and the effectiveness of our technicians and restoration crews.  

SERVPRO DryBook  

Each and every SERVPRO franchise has access to a proprietary piece of software that was created to document and track the progression of restoration projects. From the beginning of the project, when our customer first calls, all the way through completion of the restoration project. Every restoration/cleaning project that SERVPRO of East Cobb takes on is documented within this system. This makes providing drying reports and other documents insurance companies commonly require, quick and easy. 

Xactimate + Restoration Manager 

Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. It’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence.

SERVPRO partnered with Xactware back in 2019, to integrate the Xactware’s Restoration Manager tool into our franchise systems. Xactware Restoration Manager has been adopted as the estimating or “industry pricing” tool by insurance providers and reputable restoration companies like SERVPRO of East Cobb (*insurance providers like State Farm, Farmers, Allstate, American Family Insurance, and many more). Using this estimating software means that SERVPRO’s estimates and pricing are accurate and formatted correctly, making the approvals process much quicker, easier and prevents discrepancies.

Matterport System

The Matterport system consists of three main parts, the Matterport PRO2 camera, the Matterport Capture App, and the Matterport 3D Showcase App. The Matterport system is SERVPRO of East Cobb’s latest addition to the documentation process. This camera system allows our project managers to photograph our customer’s property in a 360º image. This means that every angle of the customer property is documented, allowing our team, insurance providers, and adjusters the ability to view the property as if they are standing on-site. The Matterport software and apps use AI technology to compile and stitch together 360º images gathered from our customer’s property to create a virtual tour of the home. Along with gathering visual images of the property the camera system also gathers measurements of the property using its onboard infrared sensors. Using these infrared measurements, an extremely accurate structural sketch or floor plan can be created. 

Aside from helping document our customer restoration claims, the Matterport system also affords the insurance companies and adjusters that work with SERVPRO of East Cobb, the ability to view their customers' claims remotely. With today's need for social distancing, this system can reduce not only “face-to-face” interaction but can also speed up the approvals. By being able to document our customers water, fire, or mold claims in 360°, it gives insurance providers the option of a “contactless inspection” while maintaining their ability to thoroughly inspect the claim. By limiting the number of people that have to visit the customer’s property we limit the amount of physical contact between customers, insurance companies, adjusters and SERVPRO personnel. Virtual tours can be shared with insurance providers and adjusters by simply emailing or texting them a link like this https://my.matterport.com/show/?m=fQWiUTJmLvZ

If your home or business suffers a water, fire or mold loss call SERVPRO of East Cobb at (770) 387-7455

SERVPRO of East Cobb is your trusted leader in the restoration industry. We are always investing in the most innovative equipment, like the Matterport Camera Systems used to document our customer’s claims. Not only are we IICRC certified, but certified in SERVPRO’s proprietary cleaning and restoration techniques. Our team of restoration technicians and drying specialists have extensive knowledge and training to ensure we are the best at what we do. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. We live and work in the Cobb County area, and understand the unique challenges damage to your home can bring. SERVPRO of East Cobb is here to help and will work with you as the home or business owner to navigate the restoration claims process. 

SERVPRO Of East Cobb is Looking for Sales & Marketing Representatives

3/4/2021 (Permalink)

SERVPRO of East Cobb is Hiring Sales & Marketing Represtentatives Are you looking for an exciting new career in sales and marketing? Apply to part of the SERVPRO of East Cobb Team today!

Now Hiring! Do you love educating and working with people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of East Cobb as a new Sales/Marketing Representative! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of East Cobb employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.   
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information, identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals 

Click Here to Apply

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory 
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive base plus commission and increases based on merit.  

For more information on this opportunity and to Apply - CLICK HERE

Have You Ever Heard of Ultrasonic Cleaning?

11/27/2020 (Permalink)

SERVPRO of East Cobb's Ultrasonic Cleaning System SERVPRO of East Cobb utilizes the ultrasonic cleaning systems to clean and restore home and business owners textiles and electronic devices.

Ultrasonic cleaning is a staple for SERVPRO of East Cobb when it comes to cleaning and restoring contents like textiles and electronics. While the majority of our Marietta and Kennesaw customer’s contents cleaning is performed by our Contents Restoration Professionals using traditional methods, there are some items that need a more specialized approach. That is where our ultrasonic cleaning comes in. These machines vary in size, based on what industry they are used in. Some are small enough to sit on a desk, commonly used in the jewelry industry, while some can take up an entire room and can be used to clean transmissions or even airplane parts! Regardless of the size of the machine, the way it works is the same. These systems are made up of a heated basin filled with ultrasonic cleaning solution. An ultrasonic transducer agitates the cleaning solution producing frequencies from 20-40 kHz. Items to be cleaned are placed in the cleaning solution. The transducer bombards the items with ultrasonic waves which form small bubbles on the surface of the item. Each bubble works as a tiny explosion removing the material adhering to the item that is being cleaned. 

The effectiveness of an ultrasonic machine is unmatched. It thoroughly cleans almost any item placed in it. Below are some common items that can be cleaned using these machines:

  • Fire, Mold, and Water Damaged Items-area rugs, oriental rugs, collectibles, toys and stuffed animals are just some of the items that can be cleaned using ultrasonic machines.
  • Electronics-As counter intuitive as it may sound to submerge electronics into a cleaning solution, ultrasonic machines do a fantastic job on items such as TVs, telephones, computers and appliances. Almost every electronic device can be cleaned using this method.
  • Medical Equipment-Wheelchairs, tools, bed frames, nursing equipment and other medical devices. Because of the complex nature of these items, ultrasonic cleaning is a great choice for medical equipment.
  • Parts cleaning-Automotive, marine, airplane and many other mechanical parts.
  • Restaurant equipment-air vents, stove filters and other kitchen equipment can be cleaned with this method.
  • Jewelry-Rings, bracelets, necklaces and earrings are all cleaned using ultrasonic machines.

SERVPRO of East Cobb is your trusted leader in the restoration industry. We are always investing in the most innovative equipment like Morantz Ultrasonic Cleaning Systems to restore your property or belongings to a “like new” condition. Not only are we IICRC certified, but certified in SERVPRO’s proprietary cleaning and restoration techniques. Our team of technicians and content professionals have extensive knowledge and training to ensure we are the best at what we do. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. We live and work in the Cobb County area, and understand the unique challenges damage to your home can bring. We are Here to Help. SERVPRO of East Cobb will work with you as the home or business owner to navigate through the confusing process disasters can bring. 

Make SERVPRO of East Cobb your trusted restoration and cleaning provider. 

Give us a call today at (770) 424-0400 or click here to have one of our customer services professionals contact you.

SERVPRO of East Cobb is Here to Help During This Time of Need

4/10/2020 (Permalink)

SERVPRO of East Cobb is here to help We can help minimize the spread of germs with proactive cleaning! We’re trained to adhere to the highest cleaning and sanitization standards.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact us today for a proactive cleaning

If your home or business needs deep cleaning services, call the experts today

– SERVPRO of East Cobb (770) 424-0400 –

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO of East Cobb Has the Right Tool For the Job

3/18/2020 (Permalink)

SERVPRO is here to help If your home needs deep cleaning, call SERVPRO of East Cobb. We offer proactive cleanings for both residential and commercial properties!

Construction workers and skilled trade workers know that having the right tool for the job is crucial to getting the job done right the first time safely and effectively. Could you imagine a carpenter trying to build a house without a hammer or a saw? How about a mechanic repairing a vehicle without wrenches? The same logic can be applied to restoration technicians. Without the proper tools and equipment restoring a home or business to preloss condition is near impossible. 

SERVPRO of East Cobb utilizes some of the latest and greatest tools and equipment on the market. Equipping our technicians with the right tools and equipment is only part of SERVPRO’s winning formula. Training and experience also play a major role in the success of a restoration project. This is why our technicians and drying specialists are some of the most well trained, certified, and most importantly experienced professionals around. In our industry disaster can strike at a moment's notice. Having enough and the right type of equipment on hand is key to a fast response time, and when you’re dealing with water or fire damage, a speedy response can be the difference in a small water cleanup and a major restoration project. 

SERVPRO is known nationwide for being the industry leader in the residential and commercial restoration industry, but did you know SERVPRO of East Cobb also offers residential and commercial cleanings as well? That’s right the same company that you have trusted for years to mitigate and restore your home or business after a water or fire loss, also offers deep cleaning and proactive cleanings for homes and businesses. 

What is a deep cleaning?

When SERVPRO of East Cobb is called out to a home or business for deep cleaning services, our customer usually has experienced an event that calls for a more comprehensive cleaning than a maid service or janitorial staff can provide. There could be biological factors or environmental restrictions like hazardous materials or other types of contaminants present that require specialized equipment and training to clean. After a fire SERVPRO technicians will use specialized dry-chem sponges to heavily clean and remove smoke and soot damage from walls and ceilings. HVAC systems can be deep cleaned using SERVPRO’s specialized duct cleaning systems that will remove built up dust and debris from customer's ductwork. Carpets can be cleaned, sanitized, and restored using SERVPRO’s proprietary professional cleaning and restoration products and equipment during a deep cleaning. Deep cleaning services are far more in depth and substantially more thorough than your typical cleaning service. 

What is a proactive cleaning?

Proactive cleanings are great for homes and businesses that want to minimize their exposure to viruses and bacteria. Proactive cleaning procedures consist of cleaning and disinfecting the structure of the facility along with high traffic areas and surfaces. High traffic areas are areas that many people pass through or congregate in like a conference room or lobby. High traffic surfaces are surfaces that people often come in contact with like handrails, door knobs, or water fountains. Both high traffic areas and surfaces are havens for bacteria, viruses and other microorganisms. With SERVPRO’s proactive cleaning service home and business owners can minimize their exposure to these types of threats.

Let's take a look at some of the equipment SERVPRO of East Cobb commonly uses to complete both of these types of cleaning procedures.

Foggers, Sprayers, Misters, and Ozone Generators

Foggers, sprayer and misters are all trade names for different types of cleaning equipment utilized to distribute professional grade cleaning and restoration products. Foggers create thick fog that can be used in any number of applications like coating, sealing, and sanitizing building materials. Sprayers are also very versatile pieces of equipment that can be used to evenly coat building materials with cleaning and sanitizing products during the restoration and/or cleaning process. Misters can be very similar to sprayers but differ themselves by dispensing cleaning and sanitizing products at a far smaller particle size. This creates a fine mist that is capable of covering hard to reach or inaccessible nooks and crannies of a building’s structure. Ozone Generators are different from foggers, sprayers, and misters because they are typically used to clean and disinfect air instead of surfaces. You will find ozone generators in hotels, casinos, and other commercial buildings where large numbers of people congregate.

Electric and Pump Sprayers - Pump sprayers are not all that different from the lawn sprayers you could find at Home Depot or Lowes, and are great for spraying cleaning solutions on carpet or treating a large area with antimicrobial products to prevent mold growth. Electric sprayers utilize an electric pump instead of a manual pumping system in traditional pump sprayers. This allows electric sprayers to produce a more consistent spray pattern or rate of dispersion and allow them to cover large areas very quickly. 

*SERVPRO utilized several different types of pump and electric sprayers, here are a few of our preferred units: B&G Equipment One Gallon Pump-up Sprayer, Hudson Two-Gallon Pump-up Sprayer, Chapin Wide Mouth Pump-up Sprayer, Multi-Sprayer Electric Sprayer

Macromist ULV Mister - Ultra-low volume (ULV) misters or macromisters compress liquid cleaning and sanitizing products like SERVPROXIDE or Benefect through a specially designed nozzle which produces a fine cold mist or aerosol. These types of misters produce extremely small droplets ranging in size from 1-150 micrometers and have a wide variety of restoration applications including disinfecting surfaces along with mold and odor control. Typically air tight containment is set up around the area to be treated, where technicians, donning personal protective equipment (PPE) like respirators, gloves, eye protection, and tyvek suits, liberally mists the entire area to encapsulate unwanted odors and/or sanitize surfaces.  

*SERVPRO of East Cobb go to ULV mister is the B&G Flex-A-Lite 2600 ULV Sprayer/Mister

Thermal Fogger - Thermal foggers are very similar to mister in that they produce very fine aerosolized particles. They differ from them in the way they produce fog and the size of the particles they produce. Thermal foggers produce particles one micrometer or smaller and utilize heat to vaporize fogging solutions. When thermal fogging an area, air tight containment is erected around the area to be treated. Then a technician wearing the aforementioned PPE will liberally fog the entire area to sanitize surfaces and/or encapsulate unwanted odors.

*SERVPRO of East Cobb uses several different thermal-fogging systems, here are few of our favorite: Curtis Dyna-Fog Electric Thermo-Fogger, Legend Brand Electro-Gen Fogger, B&G Trailblazer 2600

Ozone Generator - Ozone generators do exactly what the name infers, they create ozone. Ozone is created by splitting oxygen into two solitary atoms. Each oxygen atom then attaches itself to a whole oxygen molecule to create an ozone molecule. Splitting of these molecules can be accomplished in two ways, Corona discharge which uses electrical discharge to split atoms and ultraviolet (UV) radiation which uses UV light to split oxygen molecules. On a molecular level ozone is very unstable meaning that its molecular bonds break down very easily and quickly (typically about 20 minutes). When ozone molecules come in contact with odors and/or bacterial molecules they bond with them, then break down destroying the odor and/or bacterials.

*SERVPRO of East Cobb uses several different ozone generators like: International Ozone Generator, Rainbow Air Ozone Machine, US Products Ozone Generator

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus (COVID-19), this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Cobb 770-424-0400

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards! 

SERVPRO franchise professionals offer cleaning services including the removal of biohazard contaminants. They have the specialized training and products to get your property back to business. 

About Coronavirus - The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus (SARS-CoV-2) that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”) is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Scope of Cleanup Protocol - SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building. 

Cleanup Scope of Work and Planning - The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidelines for commercial spaces as well, including:

  • Kitchen/Food Areas • Bathrooms • Schools/Classrooms • Offices • Retail Spaces • Water Fountains • Shelving and Racks • Sales Counters • Carpets and rugs • Stair Handrails • Elevator Cars • Playground Equipment • Fitness Equipment

Cleanup and Disinfecting Procedures - Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of waste. 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19. SERVPROXIDE, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. 

Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE.

SERVPRO of East Cobb's Specialized Drying Equipment

3/12/2020 (Permalink)

servpro cleaning technician When disaster strikes, call in the pros that know how to get the job done right the first time!

SERVPRO of East Cobb has been in the restoration industry for nearly two decades, in the age of “fly by the night” restoration companies this is no easy feat. The restoration industry can be a tough business to make customers happy. They are typically in a pretty poor mood when they call us, which is to be expected. Often times they have quite a mess on their hands. From water in the basement or crawlspace to discovering mold in the attic, even experiencing a kitchen or other type of house fire. Their home has been significantly damaged. That in itself can put even the most cheerful homeowners in a bad mood. Let SERVPRO of East Cobb ease your worries and stress. We can be on-site in less than an hour in most cases and are available twenty-four hours a day, seven days a week, even during major holidays. 

One of the reasons SERVPRO of East Cobb has been so successful in the restoration industry is our resolve in using only the best professional/commercial grade equipment available on the market and our commitment to training our restoration technicians . Our firm as a whole, as well as our individual technicians, are IICRC certified and under-go rigorous ongoing training programs provided to us by SERVPRO’s corporate headquarters in Gallatin, TN. With over 1,700 franchises nationwide, you are guaranteed to have a SERVPRO franchise nearby that is ready to come to the rescue at a moment's notice. SERVPRO’s franchise system has built a network of knowledge and experience unmatched in the restoration industry, and affords every SERVPRO nationwide the assets necessary to take on any size disaster. SERVPRO of East Cobb is your local Cobb County and greater metro Atlanta area residential and commercial restoration service provider. 

If you’ve ever experienced a water loss in your home or business you are probably pretty familiar with some of the equipment SERVPRO of East Cobb utilizes on our customer’s restoration projects. Air movers and dehumidifiers are used on almost every water restoration project SERVPRO handles, and they work great for most drying situations. Sometimes materials or environment dictate the need for even more specialized drying equipment. Let's take a little bit closer look at some of these specialty drying machines.

Specialized Drying Systems 

When we talk about specialized drying equipment, we are talking about equipment that is not readily available to the general public or requires specialized training to operate safely and successfully. Customers often refer to our air moving equipment as “fans”. Fans are sold at your local big box store like Wal-mart and are great for keeping you cool during a hot afternoon, but are not designed to dry building materials or the structure of your home. Fans do not move the volume of air, commercial air movers move and lack the ability to be dirctionalized air flow to facilitate an ideal drying environment. The same can be said about the dehumidifiers SERVPRO of East Cobb utilizes. SERVPRO’s dehumidifiers are substantially different from the residential or home-use products people often use to remedy a cold or to alleviate asthma symptoms. Residential dehumidifiers are often conventional type dehumidifiers and are not capable of the same drying output or cubic feet per minute (CFM) of moving air, as SERVPRO’s low-grain refrigerant (LGR) dehumidifiers. Your average home use dehumidifier is capable of far fewer CFM’s than commercial grade dehumidifiers and often many lack the proper filtration capabilities to remove air impurities often found on water restoration job sites.

SERVPRO of East Cobb’s highly trained water restoration specialists have intimate knowledge of how each piece of drying equipment works and each piece’s specialized and intended purposes. Having the right tool for the job will only get you so far. Without proper training and an in depth knowledge of the drying process the drying equipment can cause more harm than good and can result in costly mistakes and repairs. 

Wall and Floor Mat Drying Systems - Wall and floor mat drying systems are industrial pieces of drying equipment that have specialized purposes. As you could probably glean from their names, they are specifically designed to dry walls and floors. There are many different types of wall and floor mat drying systems, but most operate off of similar designs. They typically have a centralized dehumidification or a heating pump unit that provides dehumidified/warm air to a series of mats or panels that are taped to the surface of the material being dried. The mats or panels force warm dry air over the surface of walls and/or flooring quickly and safely removing moisture from the building materials. *SERVPRO of East Cobb utilizes several different models of wall and floor drying systems, here are a few of our go to pieces: HP Plus Complete System, Injectidry HP-60 Drying System w/ floor drying panels, HP Plus Floor Drying Package, HP Plus Wall and Ceiling Drying Package

Carpet Cleaning and Water Extraction Systems 

Carpet cleanings are a big part of the restoration industry, and are probably one of the more common reasons customers call SERVPRO of East Cobb. Extraction power, heating capabilities, and operator training are the three main metrics that separate SERVPRO’s commercial carpet cleaning equipment/services from residential carpet cleaning equipment or rental carpet cleaning equipment. Residential or rental carpet cleaning equipment are not capable of the same heating and extraction/vacuum power as SERVPRO professional grade equipment, and unless you have a former carrier in carpet cleaning industry you probably lack the knowledge base and experience to avoid all of the possible pit-fall that come alone with rental carpet cleaning systems and DIY projects.

When a customer calls SERVPRO of East Cobb with several inches of water in their home or business, it’s time to bring out the big guns. SERVPRO has a plethora of water extraction tools at our disposal. From truck mounted vacuum extractors capable of moving hundreds of gallons of water an hours to powerful portable extraction units that can reach remote and hard to reach areas. We also have several different models of high-flow rate water pumps and sump-pumps, that are great at moving dirty water or liquids that contain solid waist.  When it comes to water removal/extraction and carpet cleaning, SERVPRO of East Cobb has you covered!

Portable Carpet Cleaning Systems - Portable carpet cleaning systems are great for reaching hard to reach areas in your home or business. They are typically a little bit smaller than a shopping cart that you would find at a grocery store. Restoration and drying specialists will use these types of systems to clean and restore carpet, window treatments, and upholstery. Our technicians have been certified by the IICRC and participate in our continued education training program, where they receive additional hands on training with the equipment they will use to restore our customers property. SERVPRO of East Cobb knows that a tool is only as effective as the technician operating it. This is why SERVPRO of East Cobb fields some of the highly trained technicians in the state. *SERVPRO of East Cobb utilizes several different models of portable carpet cleaning systems, here are a few of our go to pieces:US Products PEX 500, US Products King Cobra 1200/500, US Products Solus 500, US Products HP Plus, US Products Hydraport 400, Kleenrite Edge 500 w/ auto discharge

Truck Mounted Carpet Cleaning and Water Extraction Systems - Truck mounted water extraction systems are high powered vacuum systems that are capable of extracting hundreds of gallons of water per hour. SERVPRO of East Cobb fields several different types of truck mounted water extraction and carpet cleaning systems that afford our technicians extraordinary extraction and cleaning capabilities. Our truck mounted carpet cleaning systems utilize SERVPRO’s proprietary commercial restoration and cleaning products to clean and restore carpets and upholstery to preloss condition. SERVPRO has several carpet restoration specialists on staff that are capable of cleaning and restoring even high maintenance and specialty carpets. *SERVPRO of East Cobb utilizes several different models of truck mounted carpet cleaning and water extraction systems, here are a few of our go to pieces: Hydramaster Boxxer 427, Hydramaster Boxxer 421, Hydramaster Maxx 450, Hydramaster CDS 4.8 Direct Drive with Salsa Booster, Hydramaster CDS 4.8 Direct Drive, Prochem Legend GT, Sapphire Scientific 370SS, Blue Line Chopper, Blue Line Performer, Blue Line Cobalt,

Portable Water Extraction Systems - Portable water extraction systems range in shape and sizes. This is by design. Some portable water extraction systems are better suited for different situations. Some of the different types of portable water extraction systems SERVPRO fields are sump pumps, trash pumps, gas powered high flow rate pumps, and specialized flood extractors. *SERVPRO of East Cobb utilizes several different models of portable water extraction systems, here are a few of our go to pieces: Sapphire HVE 3000, Kleenrite Mega XL Flood Removal, Kleenrite Mega 4 Flood Removal, Kleenrite Mega X Flood Removal, US Products Flood King DX, Phoenix Hydro-X Vac Pac


When choosing a restoration company to mitigate and restore your property, it is important to do some research and find a company you feel good about and have confidence in. One of the best ways you can research restoration companies is to visit reputable online review platforms like the Better Business Bureau (BBB), HomeAdvisor, or Yelp. You can even try visiting the company's Facebook page, check out how many Google Reviews they have, or even simply browse their website for before and after pictures of the work they have completed. Review platforms often award badges or an accreditation to companies with great customer service. For example, the BBB website rates business based on customer experiences and identifies stellar companies with a “BBB Accredited Business” badge. Google has special ad placements for companies that are “Google Verified” and even offer customers financial guarantees and warranties on the work completed by the company that placed the Google Verified Ad. In case you were wondering, SERVPRO of East Cobb is both a Googles Verified Ads service provider, and an A+ Rated Accredited Business

Is your Cobb County home ready for winter weather?

12/3/2019 (Permalink)

SERVPRO van ornament SERVPRO of East Cobb is the restoration company that is faster to any size disaster and can make it "Like it never even happened"!

As the weather outside is frightful and your cozy homes becomes warm and delightful, the holiday season’s aglow, let it snow, let it snow, let it snow! While it is generally unlikely for Georgia to encounter massive snowfalls, it is still important to know how to be weather aware and prepared if winter weather strikes your home, business, or while your traveling. Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

This blog is dedicated to helping you keep the holidays merry and bright, as well as keeping your property safe. But what happens if disaster strikes during the most wonderful time of the year? That’s easy...Call SERVPRO of East Cobb, you locally owned SERVPRO franchise. Even if it is the night before Christmas and even Christmas Day! SERVPRO of East Cobb is available when you need us 24 hours a day, seven days a week, 365 day of the year, ready when you need help the most.

National Influenza Vaccination Week: December 1-7, 2019

Starting in 2005, the Center for Disease Control (CDC) established the National Influenza Vaccination Week to highlight the importance of continuing flu vaccination throughout the holiday season and beyond.

During the 2017-2018 flu season, the CDC estimates the flu caused 49 million flu-related illnesses (more than the combined populations of Texas and Florida), 960,000 flu hospitalizations (more than the number of staffed hospital beds in the United States), and 79,000 deaths (more than the average number of people who attend the Super Bowl each year).

If you’ve already gotten the flu this season, you should still get vaccinated to protect yourself against other strands of the flu. People with a high risk of complications from the flu include young children, pregnant women, people with certain chronic health conditions, and people over the age of 65. Get a flu shot today to protect yourself and your loved ones. 

Tips For The Home

You can winterize your home by installing insulation and weather stripping in areas that have gaps where cold air can infiltrate your home. You can also insulate water lines installed in exterior or exposed walls to help prevent pipe freezes. Having a working and well maintained heating system, whether it is gas or electric is very important. You should have your heating system serviced professionally once a year, and check smoke detectors and carbon monoxide detectors monthly for charged batteries and are in good working order. Having a backup source of heat that can operate on alternative fuels is also a good.

Tips For The Car

The CDC has a few simple tips to prepare your vehicle for winter weather. Make sure your vehicle is in good working order and has a full tank of fuel. This will help prevent fuel lines from freezing and keep ice from forming in the tank. Use cold weather windshield washer fluid and radiator fluid to prevent your vehicle’s systems from freezing. Always carry an emergency kit in the vehicle with blankets, cell phone charger or extra batteries, flashlight, first-aid kit, and some food and water.

Going on vacation should be relaxing and worry-free, which is why it is important to make sure your house is secure before you leave for your trip. Be SERVPRO ready so you don’t come back to damages in your home. Here are some tips for preparing your home provided by SERVPRO of East Cobb.

Make Arrangements with an Emergency Contact.

  • Choose a close friend or neighbor you trust as your emergency contact and provide them with all of your itinerary information in case they need to contact you.
  • A timer on the lights will give the impression that someone is home.
  • Leave written directions for alarm codes, doors, or other information needed to properly care for your home.
  • Make sure your mail is collected; burglars often look for homes with overflowing mail. 
  • The Post office can suspend your mail and deliver the day you get back. Here is a link to the US Post Office.

Take plumbing and electric precautions.

  • Prevent leaks and floods from damaging your home by shutting off gas and water at the meter, supply tank, or appliances.
  • Turn off the water valves to washing machines, sinks, and the dishwasher.
  • Unplug electronics to cut down on any possible shortages which could potentially cause a disastrous fire.
  • Check your smoke detectors to ensure they are working properly.
  • Adjust your thermostat for the season. Keeping your thermostat at 55-60 degrees in the winter and 75-80 degrees in the summer should help control usage.

 Right before you leave:

  • Notify your security company that you are leaving town.
  • Take out the kitchen trash and other trash that could get smelly.
  • Go on one last walk through of your house to secure windows, blinds, fences, doors, and plugs. This will ensure all entries are safe from hazardous obstructions.

 If you come back from vacation and encounter damage to your home, call SERVPRO of East Cobb (770) 424-0400. We clean up mold, fire, or water damage to your home or business in the Kennesaw Area.

What to Expect Until Help Arrives!

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Cobb

SERVPRO of East Cobb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Deep Frying Dangers

11/6/2019 (Permalink)

tarp and board up of fire damaged home SERVPRO of East Cobb is here 24/7 even during major holidays. Help is never more than a phone call away!

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while hosting friends and family, fire precautions should be top of mind. One of the most popular holiday season dishes is deep fried turkey. While it can produce some of the most delicious turkeys known to man, it also come along with some dire consequences if safety is ignored. Check out the video link below to see what can happen when safety is ignored when deep frying your holiday turkey.

5 Dangers of Deep Frying a Turkey

  • Turkey fryers can easily tip over, spilling hot cooking oil over a large area or surface.
  • An over-filled cooking pot can cause cooking oil to spill or spatter when the turkey is placed in the pot.
  • Even a small amount of cooking oil spilling on a hot burner can cause a large fire.
  • Without thermostat controls, deep fryers can overheat cooking oil to the point of igniting a fire.
  • The sides of the cooking pot, lid, and pot handles can get dangerously hot.

*from our friends over at The US Fire Administration

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of the property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared.

After the first wave of heroes have rescued the property, let your local SERVPRO of East Cobb professionals help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer’s peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires.

  • 482,030 structure fires were reported in the United States in 2018.
  • These fires caused $9.9 billion in property damages.
  • One structure fire was reported every 48 seconds.

If the unthinkable happens and a fire strikes your business or home, give the experts at your locally owned SERVPRO of East Cobb a call (770) 424-0400. We will help make it  “Like it never even happened.”

Thanksgiving Cooking Safety Tips From Your Friends at SERVPRO of East Cobb

11/5/2019 (Permalink)

holiday baking recipe for disaster SERVPRO of East Cobb is open 24/7 even during the holidays. We can be at your door in less than an hour in most cases!

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could quickly become hazardous in a blink of an eye. According to the The National Fire Protection Association (NFPA), cooking is the main cause of home fires and injuries, with the Thanksgiving holiday being the peak day for cooking-related fire emergencies. Review the following safety tips to help ensure you can enjoy a safe holiday.

  • Never Leave cooking food unattended. Stay in the kitchen while frying, grilling, or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.
  • Check food regularly while cooking and remain in the home while kitchen equipment is in use. Use a timer as a reminder that the stove or oven is on.
  • Keep small children away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove and oven.
  • Keep anything flammable like pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels away from the stove, oven, or other appliances in the kitchen that generates heat.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease build-up.
  • Purchase a fire extinguisher to keep in the kitchen year round. Contact the local fire department for training on the proper use of fire extinguishers if you are unsure.
  • Always check the kitchen before going to bed or leaving the home to make sure all kitchen appliances like stoves, ovens, and toasters are turned off.
  • Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas, and inside and outside of bedrooms. Use the test button to check it is working properly every month. Replace the batteries at least once a year.

Choosing the Appropriate Fire Extinguisher

  • Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper, and many plastics.
  • Class B: Used on fires involving flammable liquids, such as grease, gasoline, and oil.
  • Class C: Designed for fires involving appliances, tools, or other equipment electronically energized or plugged in.
  • Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found in factories.
  • Class K: Intended for use on fires that involve vegetable oil, animal oils, or fats in cooking appliances. Generally found in commercial kitchens.

SERVPRO of East Cobb wishes you a safe and happy Thanksgiving and holiday season.

Full-Time Restoration Technician Position Available

5/24/2019 (Permalink)

SERVPRO of East Cobb is looking to fill full-time water/fire technician position. Must be able to work weekdays and weekends.

•Be authorized to work in the United States.

•Must have reliable transportation.

•Background check required.

You can apply for this position by clicking on the following link to our Facebook Job Listings!

24-hr emergency fire and water damage cleanup service looking for hard-working, dependable, customer-service oriented people for labor intensive position. Duties include, working in all weather conditions; cleaning up water (includes sewage) and fire damaged buildings utilizing specialized equipment; cleaning walls, ceilings, floors, personal property; demolition, lifting heavy equipment and personal property; mold removal; carpet/upholstery cleaning. Other job expectations include working overtime at a moments notice and being on-call during non-business hours, weekends, and all holidays per schedule/s.

Job Qualifications: Drug Free, Reliable transportation to/from work. Flexible schedule in order to work scheduled hours and be on-call. Be proficient in communications, both verbal and written. Be able to lift 50lbs-75lbs or more without restrictions. Enjoy working with people and follows direction. Able to problem-solve. Honest, hardworking and has leadership qualities. IICRC certified a plus

Why SERVPRO of East Cobb?

3/19/2019 (Permalink)

SERVPRO of East Cobb 24/7 Emergency Water, Fire, & Mold Restoration

The People, Experience, Training and Equipment to make it "Like it never even happened."

The People - With over 10,000 quality teammates nationwide, SERVPRO Franchise Professionals are available 24 hours a day, 365 days a year.

The Experience - SERVPRO is a Franchise System with over 40 years of leadership in fire and water cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, commercial property managers and in one unforgettable instance, even the Pentagon. 

The Training - Franchise Professionals undergo extensive fire restoration training an d certification SERVPRO Industries, Inc. offers an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards.

The Equipment - With over 5,000,000 square feet of building space, housing over 140,000 pieces of cleaning and restoration equipment, SERVPRO Franchise Professionals have the resources to help you take back control of your life.

The SERVPRO system saves you money by reducing recovery costs.

Mitigation requires quick action. The faster SERVPRO of East Cobb arrives on-site to preform cleanup and restoration, the better the results - including lower claim costs.

  • Emergency Mitigation Services help minimize additional property damages.
  • Restoration versus replacement of contents saves heirlooms and money too.
  • Restorable contents will be cleaned and deodorized to preloss condition when possible.

Call SERVPRO of East Cobb at (770) 424-0400 for all of your restoration and mitigation needs!!!

Restore Your Flooded Home In Cobb County, GA

3/18/2019 (Permalink)

Call SERVPRO of East Cobb once your family is safe. We are ready to help 24/7!

During a flood, make sure that you avoid contact with flood waters and always contact local authorities when you are in immediate danger. There are a variety of local, state, and federal agencies equipped to respond to flooding situations throughout the state. In Cobb County you should contact Emergency Services by calling 911. Your Family is not alone; help may be closer than you think.

Contamination levels of flood waters may include raw sewage or other toxic substances that cause significant health issues for you and your family. Follow a few simple guidelines for avoiding extensive flood damage in your Cobb County area home. 

  • If you become stranded on your property during a flood and use a generator for energy, remember that generators produce toxic vapors called carbon monoxide. These vapors are extremely dangerous for you and your family, resulting in death if not handled correctly. 
     
  • Never allow your children or their pets to play in flood waters. Several chemicals and diseases exist which heighten the risk of exposure and sickness to small children. If one does become exposed and experiences flu-like symptoms, report this to first responders, immediate medical attention for your loved ones is important. 
     
  • When the property is deemed safe to return to by local safety officials, make sure to contact a trusted restoration company, like SERVPRO to help you quickly get things back to “like it never even happened!”

 
SERVPRO of East Cobb offers a variety of services to remove flood waters quickly and help prevent mold growth that happens due to extensive exposure. Mold can cause severe health issues that you want to avoid, get the help you need within 48-hours to prevent these problems and other issues in your home. 

SERVPRO technicians utilize a variety of techniques, including IICRC training and EPA guidelines to help return your indoor environment to a healthy, safe one that you and your family can enjoy. Take this opportunity to talk to professional technicians about possible improvements and address any concerns you may have for future events. 

SERVPRO of East Cobb can help, call today (770) 424-0400. Your property and  its contents can be returned to pre-condition in no time.

What to Expect When You Call SERVPRO of East Cobb

2/13/2019 (Permalink)

SERVPRO of East Cobb provides 24 hour fire and water damage restoration service in East Cobb

SERVPRO of East Cobb is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (770) 424-0400

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Cobb has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Cobb

SERVPRO of East Cobb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Valentine's Date Night Package Contest

2/6/2019 (Permalink)

How many candy hearts can you count?

Are you one of our local insurance agent?

Do you work at one of our local insurance office?

Could you use a night out with your special someone?

Then all you have to do is answer one more question correctly...How many hearts are in the jar?

The rules are pretty simple...Like SERVPRO of East Cobb's Facebook page and comment on the linked contest post with how many candy hearts you think are in the jar. Who ever guess the number or comes the closest will win SERVPRO of East Cobb's Valentine's Date Night Package.

We will announce the winner via Facebook, February 13th. SERVPRO of East Cobb would like to wish everyone the best of luck and a happy Valentines Day!

Winter Weather Worries

1/24/2019 (Permalink)

Keep an eye out for snow build-up on roofs!

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

Frozen Pipes

Frozen pipes are often those exposed to the cold weather, such as those outside your home, or in cold areas such as basements, attics, garages or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

  • Be sure to completely drain water from swimming pool and sprinkler lines as well as outside hoses.
  • Open kitchen cabinets to let warm air circulate near the plumbing.
  • When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.
  • Keep your heat set to the same temperature both day and night.

Ice Dams

Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow gutter system, it can backflow under the roof's shingles and into the structure's interior areas, as well as causing gutters and shingles to move or fall.

Removing an ice dam as soon a it is found is vital to helping prevent damage to your property and can be done using heated cables , a roof shovel, or calcium chloride ice melter.

If winter weather causes water damage to you or your insured's property, SERVPRO of  East cobb are only a call away, 24/7, ready to restore to preloss condition.

Seven Holiday Safety Tips

11/29/2018 (Permalink)

SERVPRO of East Cobb can make your fire damage, "Like it never even happened."

Beautiful holiday decorations like lights, candles, and lawn displays are just a few of the things that make the holiday season seem to come alive with charm and cheer. However, if they are not used carefully and well maintained your holidays could go from festive to frightening in no time at all.

The American Red Cross offers the following safety tips to help greatly reduce the fire risk in your home or business this holiday season.

  1. Place Christmas trees, candles and other holiday decorations at least three feet away from heat sources like fireplaces, portable heater, radiators, heat vents, and candles.
  2. Make sure light strings and other holiday decorations are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.
  3. Always unplug tree and holiday lights before leaving the property or going to bed.
  4. Never use lit candles to decorate a tree. Always extinguish candles before leaving the room or going to bed.
  5. Use only sturdy tree stands designed not to tip over. Keep curious pets and children away from Christmas trees.
  6. Keep anything that can catch fire away from your stove top (pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains).
  7. Designate one person to walk around your property to ensure all candles and smoking materials are properly extinguished after guests leave.

We here at SERVPRO of East Cobb would like to wish you a safe and happy holiday season!

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of East Cobb is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities: