SERVPRO of East Cobb Keeps Residential & Commercial Insurance Claims Costs Low
SERVPRO of East Cobb has a great working relationship with all of our local agents. We maintain a clear and constant line of communication with our clients and insurance providers alike. We know the best way we can encourage repeat customers and referrals to provide industry leading service. As leaders in fire and water cleanup and restoration, SERVPRO of East Cobb offers local Cobb County insurance companies an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards.
The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.
The SERVPRO Difference - SERVPRO of East Cobb is uniquely qualified to keep claim costs down while still providing the best services possible for your insurance clients. We understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best service possible for your clients. SERVPRO of East Cobb is uniquely qualified to help. Our results create measurable differences, giving you many competitive advantages.
Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.
Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO of East Cobb mitigation and restoration professionals make sure pretesting is completed on every loss to determine restorability.
SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:
- A complete Electronic job file complete with first notice of loss, detailed estimate, digital loss photos, scanned forms and paperwork, and all delivered by email or hard copy.
- On-line access to all files including new assignments, pending jobs and completed jobs.
- Informative reports to improve results of job cost data and performance comparison to industry standard.
From initial training at SERVPRO’s Corporate Training Facility to IICRC certification, SERVPRO of East Cobb’s team is highly trained in property damage restoration. Effective training is the best way to help ensure your customers receive the service they deserve. SERVPRO of East Cobb is trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to SERVPRO of East Cobb’s professionals at SERVPRO Industries state-of-the-art IICRC Approved Training Facility.
Vendor Qualification Compliance and Professionalism
If you call SERVPRO of East Cobb, we will use only qualified vendors to service your customer. This commitment to only work with qualified vendors has resulted in:
- A Customer Care Center to achieve prompt handling of the claim.
- Implementation of best practices and job process programs.
- National Accounts qualification criteria and annual compliance checks.
- Crew and vehicle standards.
- Insurance requirements.
- File documentation requirements.
- Quality assurance program.
A SERVPRO of East Cobb's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of East Cobb documented, measured performance increases value to you and your shareholders, managers and customers. Hard-earned results have made SERVPRO of East Cobb a leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.
No restoration project is too large whether it’s a large commercial project or a major storm event, the SERVPRO Disaster Recovery Team can provide help quickly!