Recent Fire Damage Posts

First Hand Account of House Fire Cleanup in Marietta

9/11/2019 (Permalink)

Fire restoration of customers second level One of the less thought of ways that fire damage occurs is due to “secondary soot transfer”. This is when someone touches, steps or otherwise disturb

So when a homeowner first calls SERVPRO of East Cobb after a house fire, they are typically looking for some reassurance that things are going to get better. They have hundreds of questions running through their heads and are dealing with a ton of stress, but the recurring thought in their head is, “I hope the person on the other end of this call cares about my home as if its their own.” SERVPRO professionals help homeowners regain a sense of control and will care for your home like it is their own. 

One of the overwhelming parts of restoring a home after a fire, is the fact that many homeowners have never dealt with a house fire before. Setting aside the possible life-threatening experience they just went through, the aspect of rebuilding and replacing your home and belongings can be very overwhelming. Take solace in the fact that you are not alone and there are people like SERVPRO of East Cobb to help guide you through the restoration process.

The following is an example of how SERVPRO handles and documents an actual fire restoration/cleaning job. While we will not be identifying this customer (or their property), we did get their permission to share their experience working with SERVPRO of East Cobb. 

This fire claim was isolated primarily to the master bathroom. The cause of the fire was determined to be an appliance that caught fire. Luckily no one was hurt and the fire was extinguished by the fire department quickly. When the Marietta Fire Department responds to a fire, “it is time to extinguish a fire”. They are not taking any chances on letting the fire flair back up so they use plenty of water to douse the flames. Inevitably the water used to extinguish the fire causes water damage. This is just the nature of putting out fires, and is better than the alternative.  

The first thing our team did once the inspection was completed was establish a barrier between the heavily affected areas and lesser affected areas. This was accomplished by isolating the master bathroom from the rest of the house using a poly sheeting barrier with a zipper-door to service as access door. A “decontamination room” was setup adjoined to the zipper door to serve as a transition, in which a technician can “decontaminate” themselves before exiting the heavily affected area. 

Demolition in the master bathroom consisted of removing the flooring, sheetrock, insulation as well as both sinks, vanities, marble countertops, and toilet fixtures. Once demolition was completed fans, dehumidifiers, and air-scrubbers were placed around the master bathroom to dry the studs and subfloor. Several days later, after inspecting and documenting that all materials had been dried to IICRC standards, our team of professional cleaners treated, cleaned, and sealed the studs, subfloor, and ceiling joists using antimicrobial treatments like Sporicidin Disinfectant Solution and Kilz Original Primer to prevent smoke odors.

The rest of the house and master bedroom, were primarily damaged by smoke and secondary soot transfer. Very little actual “fire damage” took place in the master bedroom, but the smoke and soot did travel throughout most of the single level home causing an overpowering smoke odor. SERVPRO of East Cobb isolated the HVAC system by turning it off, sealing the registers and returns, cleaning the ducts, and changing the filters in the system. Our restoration specialist documented and packed up textiles and furniture to be cleaned and professionally restored to preloss condition off site using ultrasonic cleaning and other professional restoration methods. The restored items would be repacked and stored in our climate controlled warehouse, ready to be delivered back to our customer’s home at their earliest convenience.

The carpet in the master bedroom was beyond repair due to secondary soot transfer and water damage that occurred during the course of the fire being put out. So the carpet and pad were removed as well as the trim and lower 3 feet of the sheetrock and insulation in the master bedroom. Again, equipment was placed to dry the structure and a similar antimicrobial treatment was applied to the affected areas to prevent mold from growing in the future.

The entire house was literally cleaned from top to bottom. SERVPRO uses a method of cleaning called “Top-to-Bottom Cleaning” which entails using HEPA vacuums, dry-chem sponges, and other professional cleaning products to clean a structure starting with the ceiling and working your down to the floors. Using this method, it reduces the likelihood of resoiling an area that has already been cleaned. 

At this point the property was ready for reconstruction. It had been thoroughly cleaned, dried, and deodorized. Our Building and Reconstructive Services Department, never ones to waste time, had already pulled the scope from our Fire Restoration Department and had an estimate ready for the homeowners adjuster almost immediately. Our construction department was even able to include some changes to the bathrooms original design at no additional cost to our customer.

If you’ve recently experienced a home fire, please give SERVPRO of East Cobb a Call today! (770) 424-0400

Cobb County Fire Claim Step by Step Walkthrough of Scope

8/5/2019 (Permalink)

SERVPRO of East Cobb is one of the most trusted names in the fire restoration industry. We’ve earned this status by providing our customers with top notch service for over 17 years and by standing behind our work. We pride ourselves on being faster to any size disaster, and getting the job done right the first time. Let SERVPRO of East Cobb make your home fire or water loss “Like it never even happened”!

While we won’t be disclosing any of our customer’s information, we would like to share the following account which was directly taken from one of our actual fire claims. We will walk you through this claim, start to finish, so that you will know what to expect should you require our services.

SERVPRO of East Cobb Receives Your Call!

No matter the time, day or night, SERVPRO is here to answer your call and can have technicians dispatched to your home in less than an hour in most cases. If your loss does not require immediate attention our call specialist will be able to schedule a service call at your earliest convenience. Please keep in mind that the first 24 hours in many restoration jobs are critical, so schedule an inspection as soon as possible.

“The Smiths” called us shortly after the fire trucks left their driveway in need of a fire restoration/cleanup company. She had never dealt with a home fire before and had no idea where to start. Our helpful call specialist helped “The Smiths” by providing them with a list of things to gather for the insurance company like a copy of the home policy, title or deed for the home, and personal identification. Along with a list of items to gather for the insurance company, we provided the family with a list of common items they would probably need in the event that the house would need to be vacated (Like clothing, toiletry items, prescriptions or medications, even items for pets).

Secure Customers Property

The first thing one of our technicians will do when they arrive on site is a safety check. This is to ensure that the fire is in fact extinguished and to make sure that there are no other safety concerns on site. After the property is ruled as safe our team will call in the appropriate resources to secure the property. Boarding up or tarping windows, doors, and/or holes in the structures walls or roof are some of the common measures we use to secure our customers property. We secure the property to ensure that no further damage befalls your belongings due to exposure to the elements. Before leaving the site SERVPRO professionals will confirm all of the homes access points have been secured (on this initial visit and every other visit until completion of services).

One of our fire restoration specialists arrived on site within 45 mins and immediately confirmed with a fire marshal that the house had been cleared and that property had been deemed safe for re-entry. Our fire specialist proceeded to inspect the property for safety concerns like falling ceilings, compromised flooring, and possible hazardous materials. Once satisfied that the structure was safe, he began inspecting the damaged property. In this case there was no structural damage to exterior walls or roof so securing the property was not an issue.

Estimating Scope of Work & Planning Cleaning Services

SERVPRO of East Cobb uses estimating software called Xactimate to scope and quote services on all of our fire, water, and mold claims. Xactimate is widely regarded as the industry standard when it comes to home repair estimates and is actually used by most insurance adjusters to scope residential and commercial losses. Our highly trained technician will scope the affected areas and our claims specialists will be able to provide you with an estimate with in 24-48 hours. Our technician will also start developing a restoration/cleaning plan for the property. They will make notes of services and/or trades that will be required to return the home to preloss condition.

 The scope of loss was broken down into zones or levels. The first zone being the “Main Level”, and consisting of the kitchen, family room, laundry room, living room, dining room, bathroom, two closets, powder room, pantry, foyer, and a set of stairs. The second zone was denoted as “Level 2” and consisted of a hallway, linen closet, master bedroom, two storage rooms, three additional bedrooms and several closets. This scope of loss encompassed a total of 23 scoped rooms, each of which had an individualized plan for restoration. 

The first things listed on the scope were to clean the furnace, duct-work, and heat/AC registers. Once cleaned the furnace and AC systems were sealed up at the registers to ensure soot particles didn’t re-contaminate the system or other areas. The scope for the remaining areas was pretty straight forward, listing line items like heavy clean floors, baseboards, cabinetry, light fixtures, and doors. The scope also includes less common line items that less experienced companies might not think to provide (like heavy cleaning: chandelier; window blinds; fireplace; garbage disposal; microwave; refrigerator; dishwasher) or lack equipment and/or training to provide services like deodorizing thermal fog or ultrasonic cleaning.

During the scope process our highly trained technicians documented damages to determine salvageability of the building materials and contents. The process was also used to determine the cost effectiveness of restoring, versus replacing items and determining how much demolition was required to remove fire remnants and any water damages the property suffered during extinguishing the fire.

Once documentation was completed SERVPRO of East Cobb conferred with the customer’s insurance adjuster by providing them, and the homeowner, with a copy of the scope to make sure all services were accounted for, all items were approved, and that all parties were on the same page as far as the scope and job timeline were concerned.

Preform Services & Monitor Equipment

This is the step when things really start to move, both literally and figuratively. Our technicians will swiftly and methodically pack up, move and store (if necessary) the contents of the affected area(s) such as furniture and personal items. Testing the structure and contents moisture levels as they work ensuring the drying process will work correctly. They will then further assess the affected areas determining if any additional areas/items can be restored or cleaned or need to be disposed of and added to the well documented list disposed of items. 

Demo having been completed, the next steps are to clean the affected area using specialized equipment and professional cleaning products so that drying, and air filtration equipment can be placed. Once drying equipment is place, this marks the beginning of the drying process. The moisture levels of the home and contents are manipulated to dry all materials to IICRC scientific standards in order to prevent mold growth. The drying process will take place over the course of several days. Monitoring visits will be scheduled so that our technicians can better assess the drying progress, document the progress in our “drying logs”, and can alter the drying plan if necessary (add additional equipment or move/place equipment to better facilitate drying process).

Upon completion of the drying process our technicians will remove the drying equipment and proceed with the “final cleaning”. This step is also known as a touch-up or quality assurance step, consisting mainly of HEPA vacuuming, wet mopping, and dusting of debris disturbed by drying equipment, and removing containment barriers (if advisable or needed).

Approvals from the adjuster came almost immediately, in part due to our proactive documentation process and restoration plan, but also in part due to SERVPRO’s experience and positive reputation from working with most major insurance providers and adjusters. Our Cleaning technicians went to work cleaning and restoring the property using our specialized equipment, professional cleaning products, and SERVPRO’s inside-out & top-down cleaning methods to completely rid the property of all soot and smoke particles.

The first step was to clean and isolate the air-conditioning and heating systems by sealing the air registers after cleaning the ducts, HVAC components, furnace, and replacing air filters. Then demo began by removing any materials not expected to dry, be restored, or were otherwise unsalvageable. Drying equipment was placed after all demolition was cleaned up to facilitate drying over the next 5 days. Monitoring visits took place on the second and fourth days to document the drying process in our drying logs, and the equipment was picked up on the fifth day. This allowed our fire crew to meticulously clean all surfaces and perform a complete thermal fogging of the affected areas the next day. Finally, we HEPA vacuum, wet mopped and dusted the affected areas and our workspaces as part of our “final cleaning”.

 Re-construction Services

SERVPRO of East Cobb offers full remodel or re-construction services. Our construction managers will work with customers hand in hand choosing the materials to build back your home. This is where we truly make it “Like it never even happened”! Some homeowners take this opportunity to upgrade elements of their home as well. If your going to have your home torn apart you might as well put it back the way you want it right? Why not upgrade? SERVPRO of East Cobb has the experience and know-how to make this as much of a hassle and stress free process as possible.

Seven Ways to Protect Your Cobb County Home From The Silent Killer: Carbon Monoxide

7/26/2019 (Permalink)

Fire detection technology has come a long way. Make sure when you purchase a fire detector device that it also detect carbon monoxide.

Unfortunately, carbon monoxide is invisible to the naked eye. It is even more unfortunate that in high levels, carbon monoxide can kill a person in minutes. Often called the silent killer, because you can not see carbon monoxide (or CO). It is an odorless, colorless gas created when fuels like gasoline, wood, coal, natural gas, and propane burn incompletely. According to the Center for Disease Control and Prevention, each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning. All People and animals are at risk for CO poisoning, with some groups (including unborn babies, infants and people with chronic heart disease, anemia, or respiratory problems) being more susceptible to the effects of carbon monoxide.

When purchasing fire detectors make sure the device you choose has a carbon monoxide detection feature built in!

An excess of carbon monoxide, leading to CO poisoning, can occur due to numerous causes like faulty furnaces or other heating appliances. Portable generators, water heaters, clothes dryers and idling cars left running in garages are also common cause of CO poisoning. Taking some very basic precautionary steps will help reduce the risk of carbon monoxide poisoning in your Cobb County home. Protect yourself by reviewing the following tips provided by the United States Fire Administration.

  1. Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.
  2. Make sure vents for the drying, furnace, stove, and fireplace are clear of soot, snow, or other debris.
  3. Have fuel-burning appliances, like oil and gas furnaces , gas or kerosene heaters, fireplaces, and wood stoves inspected by a trained professional regularly (at minimum once a year).
  4. Only use barbecue grills outside, away from all doors, windows, vents and other building openings. Some grills can produce CO gas. Never use grills inside the home or the garage, even if the doors are open.
  5. Make sure all fuel-burning equipment is vented to the outside to avoid CO poisoning. Keep the venting for exhaust clear and unblocked.
  6. Open the damper for proper ventilation before using a fireplace. Never use your oven or stovetop to heat your home.
  7. If you need to warm a vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueled engine or motor indoors, even if the garage doors are open. Make sure the exhaust pipe of a running vehicle is not blocked with snow, ice, or other materials.

Should you or someone you know experiences a fire loss please don’t hesitate to contact SERVPRO of East Cobb. We are you local area SERVPRO service provider and can handle any size disaster. This means that no house fire is too big or too small for SERVPRO of East Cobb. Check out what some of our satisfied customers have had to say about us.

Help Prevent Fire In Your Kennesaw GA Home

10/17/2018 (Permalink)

House fires affect millions of people every year at the cost of over $500 Million. Smoke detectors have proved their value every year, saving lives and homes from total loss. Most house fires start in the kitchen, but a significant number still occur in a place most forget about once the item is installed, the dryer vent. 

A dryer vent cleaning cost may seem like an avoidable charge, but it is needed to prevent fire in your Kennesaw home. There are over 15,000 dryer fires each year, and the accumulated property damage cost exceeds $70 Million annually. SERVPRO has the personnel and equipment needed to keep you from adding to those numbers in the coming year. This vent cleaning can also reduce the workload of your clothes dryer while lowering energy usage.

A dryer inside the house or apartment uses a metal exhaust pipe (galvanized iron or steel usually) to vent hot air to the outside of the home. The zinc-coated material is designed to handle the highest dryer setting and more, but not open flames from burning, built-up lint. Since this is an exhaust pipe and smoke seeks the easiest access, a vent fire goes undetected by the smoke detectors much longer than a fire anywhere else in the house. 

If your dryer is in the garage or under a carport, the chance for a major fire is reduced, but not eliminated. The flexible vent tube may not run under the house, but it is still at risk. The buildup of lint can still ignite, destroying your dryer and the washer next to it. As the flexible, plastic pipe melts, the burning material quickly ignites drywall and other building material. Worse, there is the possible loss of a car, boat, ATV or RV that might be parked next to the dryer as well. 

Our SERVPRO technicians can eliminate this threat with an inspection. We can attach an air mover which introduces high-velocity air flow into your vent for just a few minutes. If the build-up has caked against the sides of the pipe, they use a brush with a telescoping handle to scrape the sides and then reattach the air mover to blow the lint outside your home. For a flexible conduit, we detach it from the dryer and clean it outside using either an air mover or your own garden hose to wash it out. 

The cost for vent cleaning is minor compared to other restoration and cleaning work. It is significantly cheaper than removing fire damaged drywall and cleaning smoke and soot covered property. If you need our services or would like an inspection...

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of East Cobb is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Contact SERVPRO of East Cobb - (770) 424-0400 -

Seven Ways to Prepare Your Kennesaw Home for a Home Fire

10/8/2018 (Permalink)

The fire restoration professionals SERVPRO of East Cobb

When your Kennesaw home or business suffers fire damage, it can be especially devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. You may feel stressed and confused after such a disaster, and you’ll need a caring expert to guide you through this crisis. SERVPRO of East Cobb has the specialized fire and water damage equipment and expertise to help you through this tough time.

Fire Damage Repair and Restoration

Our friends over at the American Red Cross have put together seven fire safety tips that they would like you and your family know about.

  1. Install the right number of smoke alarms. Test them once a month and replace the batteries at least once a year.
  2. Teach children what smoke alarms sound like and what to do when they hear one.
  3. Ensure that all household members know two ways to escape from every room of your home and know the family meeting spot outside of your home.
  4. Establish a family emergency communications plan and ensure that all household members know who to contact if they cannot find one another.
  5. Practice escaping from your home at least twice a year. Press the smoke alarm test button or yell "Fire" to alert everyone that they mush get out.
  6. Make sure everyone knows how to call 9-1-1.
  7. Teach household members to STOP, DROP, and Roll if their clothes catch on fire.

Call SERVPRO of East Cobb 24/7 for Water and Fire Restoration (770) 424-0400

What To Do Until Help Arrives

9/26/2018 (Permalink)

A fire can leave behind soot, smoke damage and a host of other problems. Ceilings, walls, woodwork, carpeting and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until SERVPRO of East Cobb arrives. The following tips may help reduce damage and increase chances of a successful restoration:


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery, and caret traffic areas.
  • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome kitchen/bathroom faucets, trim, and appliances, then protect these surfaces with a light coating o lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.
  • Change HVAC filters; leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


  • Don't attempt to wash any walls or painted surfaces without first contacting trained professionals like SERVPRO of East Cobb
  • Don't attempt to shampoo carpet or upholstered furniture without first consulting trained professionals.
  • Do not attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water with out first consulting a authorized repair service.
  • Do not consume any food or beverages that may have been stored close to fire, heat, or water as they may be contaminated.
  • If ceiling is wet, do not turn on ceiling fans. Wiring maybe wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Call SERVPRO of East Cobb (770) 424-0400 Fire & Water Restoration

When your Kennesaw home or business suffers fire damage, it can be especially devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. You may feel stressed and confused after such a disaster, and you’ll need a caring expert to guide you through this crisis. SERVPRO of East Cobb has the specialized fire and water damage equipment and expertise to help you through this tough time.

We’ll treat your family with empathy and respect and your property with care. If you suffer a fire damage event, please refer to our Fire Damage Tips—Until Help Arrives Guide and follow these tips to protect yourself and your property.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of East Cobb is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Smoke Alarms: Life Savers

9/13/2018 (Permalink)

Call SERVPRO of East Cobb if you are need of fire remediation services. We are here to help!

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA).

 In homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments check your state requirements or contact local Fire Marshall to help ensure all codes are met.

Test smoke alarms monthly using test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every then years. Other alarms need batteries, replace the batteries every year and replace all together every ten years. If alarm chirps signaling low battery signals replace batteries immediately. Never disable or remove batteries with out replacing them or replacing the fire detector. Almost half of all fires where smoke alarms were present, the fire detector was inoperable due to missing batteries or in need of replacement.

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area. 

Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills.

For more information on emergency preparedness or restoration contact SERVPRO of East Cobb or give us a call at 770) 424-0400

Hoarding Is A Fire Hazard

8/6/2018 (Permalink)

If you are like most people you probably have at least one room in your house dedicated to "storage". This is a practical way of keeping items that you don't use regularly but need to keep around for one reason or another (sporting goods, seasonal decorations, keepsakes or antiques). Storing items in this manor is a healthy practice and make both financial and practical sense. However, it is important to keep storage areas clean and organized. Not only so that you can access your belongings easily, but also to prevent the area from growing out of control and to reduce unnecessary wear and tear on your items.

We all probably know someone that has a hard time throwing things away or we might even have issues with this task ourselves. No one wants to be wasteful and we definitely don’t want to have to re-purchase items that we discarded in the past. There is a big difference between keeping items for practical reasons/future use and hoarding.

As defined by the Mayo Clinic, "Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs." This inability to discard items can results in cramped living conditions. In some cases, homes are filled to capacity with clutter.

Here are some signs or symptoms the Mayo Clinic advise us to be mindful of:

  • Excessively acquiring items that are not needed or for which there's no space
  • Persistent difficulty throwing out or parting with your things, regardless of actual value
  • Feeling a need to save these items, and being upset by the thought of discarding them
  • Building up of clutter to the point where rooms become unusable
  • Having a tendency toward indecisiveness, perfectionism, avoidance, procrastination, and problems with planning and organizing

Hoarding items can result in some major issues. Cleanliness and general order typically decline and there are some genuine fire concerns when it come to properties that have become over crowed by hoarding.

Here are some fire safety risks brought on by hoarding, provided by FEMA:

  • Personal items can crowd cooking equipment, making it unsafe to cook.
  • Personal items can crowd heating equipment, putting you at risk of having a fire.
  • Blocked windows and doors make it difficult for firefighters to get into the home to fight the fire and search for occupants.
  • Piles of belongings make it difficult for firefighter to move through your home quickly.
  • Always keep anything that can burn at least 3 feet away from cooking and heating equipment
  • Keep doorways and windows clear for escape in case there is a fire. This will also prevent injuries from falling over excessive personal items.

Call SERVPRO of East Cobb for all of your fire clean up need (770)424-0400

Kitchen Cooking Fires Prevention & Tips

7/30/2018 (Permalink)

Of all the rooms in your home, the kitchen is the one in which you may spend more of your active time than anywhere else. This is where you gather, entertain, eat and, of course, cook. Unfortunately, this is one of the most common areas in the home where fires start. Often, destructive fires start because of unsafe cooking practices. It’s important to follow some best practices and tips to keep fires away.

  1. Watch Your Clothes
    • You may not think of your attire as being important when it comes to fire prevention tips. However, if you’re not careful, loose and dangling clothing could touch a burner or come into contact with grease. This could injure you and could even spread flames in your kitchen. 
  2. Clean, Clean, Clean
    • Not only will cleaning up grease and other materials help your kitchen look nicer, but this will reduce the risk of a grease fire. As soon as you’ve finished preparing and cooking your meal, wipe down the surfaces of your stove. 
  3. Stay Nearby
    • Whether you’re standing at the stove or using an electric skillet, it’s important to not leave any cooking food unattended. Un-monitored cooking can lead to extensive fire damage. 
      -Stay in the kitchen whether you’re grilling, frying or broiling your meal.
      -If you have to leave for any reason, turn the stove or other appliance off. 
      -If possible, have someone at your watch your food while you step away.
  4. Use a Timer
    • It’s easy to throw something in the oven and forget about it, especially if you leave the kitchen and go into another room or outside. Setting a timer will help reduce the risk of a fire starting in the oven and spreading to other areas. 

These simple fire prevention tips could help save you and your loved ones from catastrophe. Be conscientious as you cook and entertain so you can avoid the terrible consequences of a house fire.

For more information, please visit us at SERVPRO of East Cobb or you can check out our friends over at the U.S. Fire Administration.

Smoke and Soot Can Cause Long Term Damage to Possessions and Structures

10/23/2017 (Permalink)

The neighbors notice smoke coming from your two-story, single family home and call for help. As the Firefighters arrive, there is significant fire showing from both of the front side windows, with smoke billowing out of the cracks around your front door. 
Time is crucial during a fire damage incident that strikes your East Cobb home. You will want access to a company that responds to your call immediately, with the proper amount of personnel, equipment, and the experience required to provide you with the services you deserve. 

SERVPRO of East Cobb proudly serves our community!

SERVPRO technicians learn early on that time plays a huge factor when dealing with repairs or attempting to prevent secondary damages from developing. While our primary goal is providing a safe environment for everyone involved, we also try to perform our services as quickly and efficiently as possible for our customers. 
SERVPRO technicians understand the components of smoke and how fire, smoke, and heat affect your structure and its contents. Our fire damage restoration service involves removing soot residues caused by smoke and combustion effects on various surfaces and different kinds of materials. 
Combustion takes place as a material burns, turning a solid into a gas by way of heat. As this process occurs, the burning material is breaking down, combining with oxygen, and giving off heat. With a perfect combination of fuel, oxygen, and heat, there wouldn't be any residues after a fire. However, when these three components are out of balance, the combustion process produces several different types of smoke and soot residues
SERVPRO technicians are taught that when burning materials decompose, they release small solid particles, gasses, and aerosols that are lighter than air. These materials are what we describe as smoke. 
Gas - The invisible component of smoke, is created by oxides of nitrogen produced by burning organic compounds, or sulfur dioxides while burning inorganic compounds. 
Particles - Small unburnt particles of matter and carbon, light enough to suspend in the air. These particles are what gives smoke it is visible appearance. 
Soot - Once smoke settles onto a surface, it is called soot and contains several different types of acids, created when chlorides and sulfides clash with the humidity in the air, causing discoloration, staining, and corrosion on materials over time. 

When in need of fire damage restoration, please contact SERVPRO of East Cobb!  (770) 424-0400


Steps to Removing Smoke Odors After a Fire in Your Kennesaw Home

10/23/2017 (Permalink)

Steps to Removing Smoke Odors After a Fire

Whether it's a fire in home or fire in business situation, the smoke smell left behind can linger for days and even weeks. That odor can penetrate deep into your nasal tissues and make it hard for you to catch your breath. Those odors can even bring back bad memories of that fire. To get rid of the smoke smell, you need to opt for fire damage restoration and hire professionals to help you with the fire cleanup after a fire in home or fire in business.

  • Remove Items for Cleaning

One of the first things that fire cleanup professionals will do is remove any items from the room or home that need cleaning. This can include mattresses, box springs, upholstered furniture and even your kids' stuffed animals. If there is anything in the space not suffering from soot damage or smoke damage, professionals can safely store those things for you.

  • Removing Soot Damage

Soot damage is a type of residential or commercial fire damage that the fire left behind. This thick soot can look like dark streaks on the walls or floors and completely coat surfaces with a thick layer of black soot. Removing this type of fire damage often requires extensive cleaning. Fire damage professionals will do a thorough inspection to ensure that home is safe and habitable before doing any soot damage cleanup.

  • Fire in Home Evaluation

Part of the fire damage restoration process involves a deep evaluation of the home. Fire cleanup professionals will take the time to identify the cause of the fire and look at the smoke damage left behind. This is an important step in the fire cleanup process because it ensures that there is not any significant damage to the structure that needs fixed before the fire cleanup can begin.

  • Cleaning Walls and Floors

Whether dealing with residential or commercial fire damage, these professionals will clean both the walls and the floors. The smoke smell and smoke damage caused by that fire can penetrate inside those surfaces and cause the odor to stick around long after the fire is out. Experts generally use chemicals that are safe for both pets and small children. They may also use specially made deodorizers designed for use after a fire in home or fire in business that neutralize the scents left behind.

  • Specially Treated Surfaces

If you ever experienced a fire in business or home before and tried to clean it up on your own, you likely found that the smell lingered for a long time. This is because you do not have access to the same tools and supplies as fire damage professionals do. The professionals you hire can treat your walls, floors and even ceilings with products that work like sealants. These products actually lock the odors and keep those scents from taking over your home or commercial property.

  • For Commercial Fire Damage

Fire damage restoration experts use many of the same procedures and steps when dealing with commercial fire damage. A fire can break out in a commercial building because of faulty wiring, an electronic that overheats or a sprinkler system that doesn't kick on when a fire spreads from another building. Fire cleanup professionals both evaluate and inspect the structure to look for any repairs that you need to do first before taking care of the smoke damage. Your building may need a total emptying of all the furniture, decorations, office supplies and stock that you have before cleaning begins.

The smoke smell left behind after a fire can bring up traumatic memories in your mind and make you want to spend less time at home or work. Fire damage restoration experts have all the tools and experience necessary to eliminate those odors. Once you experience any type of fire in any type of building, call a trustworthy fire damage cleanup company to help you remove soot, smoke and other types of damage.
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Call SERVPRO of East Cobb! (770) 424-0400


Repairing Your Kennesaw Property After A Fire

9/29/2017 (Permalink)

Don't face this type of mess alone... Call the professionals at SERVPRO of East Cobb!

Has your home recently been damaged by fire? If so, you’re probably eager to get started cleaning up and restoring your home and belongings. Most people who suffer fire damage want their lives and their homes to return to normal as soon as possible. But many don’t know the costs. According to HomeAdvisor, the average cost to repair smoke and fire damage in the metro Atlanta area is $6250.

Fire damage can make areas of your home unusable until the fire damage has been repaired. More extensive fire damage may make your entire home unsafe and you may have to live in temporary housing or with relatives until cleanup and repair work is completed.  No matter how minor or significant the fire damage restoration work is, you want to know how long it will take. The timeline depends on the restorative process and whether you take the opportunity to do remodeling at the same time.

  • Starting Fire Damage Repair Work 

It can be difficult to determine how and where to get started with fire damage repair work. The first step in the repair process is to remove water from the home if firefighters used water during the extinguishing process. Water extraction can be completed by the professionals from SERVPRO of East Cobb quickly and properly. We arrive in our green vehicles stocked with equipment and supplies to tackle any cleaning and restoration need you have. 

  • Other Things To Consider

SERVPRO of East Cobb can also suggest to you and your adjuster what items and materials are salvageable. Keep in mind that smoke damage can also be a problem.  Some items, such as carpeting and your HVAC system, may need to be professionally cleaned to remove the smoke odor from your home. 

  • Get Professional Help

Repairing your home after you have suffered fire damage is not something that you want to attempt on your own. A fire damage restoration project requires a considerable amount of time and energy to complete. SERVPRO can help you restore your property in minimal time with minimal costs. Our IICRC certified cleanup and restoration technicians have the skills and assets to do a quality job. We are a locally owned and operated, water and fire damage restoration franchise. 

Call SERVPRO of East Cobb 24/7 - (770) 424-0400 -


How to Inspect a Fire Extinguisher

9/29/2017 (Permalink)

In the event of a home fire get to safety immediately and call 911 - Then call SERVPRO of East Cobb

When was the last time you took time to check the fire extinguisher that sits under your kitchen sink? Or the one hanging from a dusty hook in your garage? If you’re struggling to remember, it’s time to check it. Like any other piece of safety equipment, a home fire extinguisher should be inspected regularly to ensure it’s in proper working condition. A fire extinguisher in good working condition is your first line of defense when a home fire erupts.

Ideally, you should inspect your portable home fire extinguishers every month.

Tips for Performing a Monthly Fire Extinguisher Check

  • Check the label or tag.

Every fire extinguisher, whether disposable or rechargeable, has a manufacturer’s label or tag. Read the tag and follow the manufacturer’s recommended maintenance suggestions.

  • Check the tamper seal.

If the tamper seal has been broken or is cracked, a disposable fire extinguisher needs to be replaced. If it’s rechargeable, it needs to be serviced professionally. Check the locking or pull pin as well to make sure it’s in the correct position. If the pin missing, the fire extinguisher needs to be inspected or serviced by a professional.

  • Inspect for physical damage.

Physically inspect the fire extinguisher for obvious damage. This may include but is not limited to dents, corrosion, cracks and obvious leakage. If a fire extinguisher has leakage, it’s no longer under full pressure and may not work properly when you need it most. Check the fire extinguisher nozzle as well, to ensure it’s not clogged by grime, dust, bugs or leakage from the unit itself.

  • Check the pressure gauge.

Check that the pressure gauge needle indicates the fire extinguisher pressure is in the optimum operating range. Often the correct pressure range will be designated by green on the gauge.

  • Is the fire extinguisher full?

During your monthly check, lift the fire extinguisher and determine if it still feels full. If there has been a leak, it will feel light, and it won’t have the right amount of pressure to work correctly.

  • Shake it.

If you have a dry chemical fire extinguisher, it should be shaken once a month during your inspection. This helps prevent the chemical dousing agent from solidifying at the bottom of the unit.

  • Write inspection date on tag.

Keep track of every inspection date by writing it on the fire extinguisher tag.

  • Ensure easy access to your fire extinguisher.

Fire extinguishers should always be easy to access if there is an emergency. You don’t want to have to search for it once a fire breaks out. Don’t block fire extinguishers with furniture, boxes or any other items. Everyone who lives in the household should know where the closest fire extinguisher is located and how to use it in case of an emergency.

In the event of a fire emergency, first make sure to get people safely away, then call 911. A home fire extinguisher can be used to put out or control small fires, but it’s still safest to call professional fire fighters before you attempt to control a fire on your own.

If you need professional fire, smoke or water damage cleanup after a fire, call the experts at SERVPRO of East Cobb - (770) 424-0400 -


SERVPRO Salvages Sandy Plains Fire Damaged Homes Quickly

8/7/2017 (Permalink)

House fires can be dangerous and messy, call SERVPRO of East Cobb for cleanup!

A home fire can be one of the most damaging experiences a homeowner can face, something no one should ever face alone. Fire does not simply cause damage to your home; it ruins your life, destroys personal belongings, and often leads to loss of fond memories that you can never get back. 
You can help prevent fire damage in your Sandy Plains area home by learning more about various events that happen in your neighborhood. By discovering more about these incidents, you can eliminate common causes that affect you in your home. Remember, every home is susceptible to fire damage, making it necessary for you to understand how to protect yourself properly. 
Having an experienced, licensed, and IICRC certified fire damage restoration technician on your side would not hurt, SERVPRO can help put the pieces back together after disaster strikes. We can fully manage your restoration process and provide you with any additional services required to return your property to normal working order after an event occurs.  
Consider this, fires cause much more than heat and smoke damage. You would need to include water extraction, various types of cleaning, sanitation, deodorization, and many repairs to that list to be more accurate in your evaluation. SERVPRO technicians can provide you with each of these services, including repairs that often include replacement of framing materials, drywall, painting, and finish work necessary to return your home to normal.   
It is a firefighter's job to put out fires and save lives, leaving additional damage and water in their wake, they are not concerned with saving the contents of your home. It simply is not in their job description. However, every SERVPRO technician takes the time to address items individually, taking a restore versus replace mentality that often returns damaged items to a quality condition you can enjoy for years to come. 

Making the call to SERVPRO of East Cobb puts your home in expertly trained hands that you can count on to put every effort into restoring your home properly after a fire.

Learn more about what our technicians can do for you, call our office and begin your homes recovery, today. (770) 424-0400


Holiday Fire Facts

12/16/2016 (Permalink)

  • One of every three homes Christmas tree fires is caused by electrical problems
  • Although Christmas tree fires are not common, when they do occur, they are more likely to be serious. On average one of every 31 reported home Christmas tree fires result in a death compared to an average of one death per 144 total reported home fires.
  • A heat source too close to the tree causes one in every four of Christmas tree fires.
  • Two out of five home decoration fires are started by candles
  • One-third of all candle fires start in the bedroom.

The holiday season is a time for gathering with friends and family to enjoy fellowship and quality time. As the weather outside turns frightful, we rely on the warmth of our homes to host gathers with loved ones. Of course, if disaster does strike during the holiday season, SERVPRO of East Cobb is on call 24 hours a day, 7 days a week. 

Call SERVPRO of East Cobb for all of your mitigation and restoration needs - (770) 424-0400

Celebrate Safely This Holiday Season

12/16/2016 (Permalink)

Pretty lights, candles and decorations are just a few of the items bringing charm and cheer to the holiday season-however, if they are not used carefully your holidays may go from festive to frightening.

The American Red Cross offers the following safety tips to hel greatly reduce the fire rick in your home or business this holiday season.

  • Place Christmas trees, candles and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents and candles.
  • Make sure that light strings and other holiday decorations are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.
  • Always unplug tree and holiday lights before leaving the property or going to bed.
  • Never use lit candles to decorate a tree. Always extinguish candles before leaving the room or going to bed.
  • Use only sturdy tree stands designed not to tip over. Keep curious pets and children away from Christmas trees.
  • Keep anything that can catch fire (pot holders, oven mitts, wooden utensils,paper or plastic bags, food packaging, and towels or curtains) away from your stove top.
  • Designate one person to walk around your property to ensure all candles and smoking materials are properly extinguished after guess leave.

SERVPRO of East Cobb wishes you a safe and happy holiday season!

Fire Damage: What To Do Until Help Arrives

10/11/2016 (Permalink)

Kitchen Fire

A fire can leave behind soot, smoke damage and a host of other problems. Ceilings, walls woodwork, carpeting , and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until SERVPRO of East Cobb arrives. The following tips may help reduce damage and increase chances of successful restorations.



  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome kitchen/bathroom faucets, trim and appliance, then protect these surfaces with light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Change HVAC filters; leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


  • Don't attempt to wash any walls or painted surfaces without first contacting SERVPRO of East Cobb.
  • Don't attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of East Cobb.
  • Do not attempt to clean any electrical appliances (TV set, radio, etc.) that may have been close to fire, heat or water with out first consulting an authorized repair service.
  • Do not consume any food or beverages that may have been stored close to fire, heat or water, as they may be contaminated.
  • If ceiling is wet, do not turn on ceiling fans. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Contact SERVPRO of East Cobb at (770) 424-0400

Can you do it in under 2 minutes?

10/11/2016 (Permalink)

Fire Safety

Every second counts during a fire. Fire experts agree, people have as little as two minutes to escape a burning home before it's too late to get out. In a matter of moments, a small flame can become a major fire, making it critical to be prepared and have an escape plan in place. A survey conducted by the American Red Cross shows only 26 percent of families have developed and practiced a home fire escape plan. Once a plan is developed, it is critical everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least twice a year. Increase your chance of surviving a fire by ensuring you have working smoke detectors in place, building an escape plan, and then practicing the escape plan.The following are a few suggestions to help you develop an emergency escape plan.

  1. Draw a map of each level of your home and show all doors and windows. find to ways to get out of each room. Make sure all doors and windows that lead outside open easily.
  2. Consider escape ladders for sleeping areas on the second and third floors. Only purchase collapsible escape ladders evaluated by a recognized testing laboratory. Store them near the window where they will be used.
  3. Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. Make sure to make the location of the meeting place on your escape plan.
  4. Teach children how to escape o their own in case you cannot help them. Pla for everyone in your home with special considerations for elderly or disabled individuals.
  5. Practice your fire escape plan during the day and at nighttime.

Helpful Tips to Keep Your Home and Family Safe from Carbon Monoxide Poisoning

9/19/2016 (Permalink)

Be sure to check your carbon monoxide detectors when you check your fire detectors.

Carbon monoxide is often call “The Invisible Killer”. It is an odorless, colorless gas created when fuels (including: wood, natural gas, gasoline, propane, methane, and oil) burn inefficiently. Carbon monoxide is particularly dangerous because it can be a bi-product of using many household heating or cooking devices. It can be ingested into your body by simply breathing. Carbon monoxide poisoning is often times confused with flu symptoms, food poisoning and other illnesses. Some symptoms include: nausea; shortness of breath; dizziness; light headedness; headaches (any combination of these symptoms). High levels of carbon monoxide can be fatal.

  • Carbon monoxide detectors should be installed in a central location outside each sleeping area and on every level of the home and in other locations where required by applicable laws, codes or standards.
  • For the best protection, interconnect all carbon monoxide detectors throughout the home. When one sounds, they all sound.
  • Follow the manufacturer’s instructions for placement and mounting height.
  • Choose a carbon monoxide detector that has the label of a recognized testing laboratory.
  • Call your local fire department’s non-emergency number to find out what number to call if the carbon monoxide detector sounds.
  • Test carbon monoxide detector at least once a month; replace them according to the manufacturer’s instructions.
  • If the audible trouble signal sounds, check for low batteries. If the battery is low, replace it. If it still sounds, call the fire department.
  • If the carbon monoxide detector sounds, immediately move to a fresh air location outdoors or by an open window or door. Make sure everyone inside the home is accounted for. Call for help from a fresh air location and stay there until emergency personnel.
  • If you need to warm a vehicle, remove it from the garage immediately after starting it. Do not run a vehicle or other fueled engine or motor indoors, even if garage doors are open. Make sure the exhaust pipe of a running vehicle is not covered with snow.
  • During and after a snowstorm, make sure vents for the dryer, furnace, stove, and fireplace are clear of snow build-up.
  • A generator should be used in a well-ventilated location outdoors away from windows, doors and vent openings.
  • Gas or charcoal grills can produce carbon monoxide — only use outside.

SERVPRO of East Cobb for all of your mitigation and restoration needs - (770) 424-0400

You Have So Much Invested In Your Property; Trust Professionals to Protect Your Most Valuable Asset!

9/12/2016 (Permalink)

SERVPRO of East Cobb has all the equipment and trained personnel necessary for what ever size job you may have.

The Right Equipment

SERVPRO understands that using professional equipment make a measurable difference in reducing claims loss expense. When time matters, technology and equipment must be counted on to preform. SERVPRO of East Cobb will answer your call with fast action, exceptional equipment, and trained, uniformed personnel. Certainly, the right tool for the job is vital to timely mitigation and restoration, but perhaps more important, SERVPRO fire damage professionals are thoroughly trained in fire cleanup an restoration. for instance, knowing the different types of smoke and their behavior patterns are vital to proper restoration.

  • Wet Smoke - Plastics and Synthetics; Low heat, smoldering pungent odor, sticky, smeary
  • Dry Smoke - Paper and Wood; Fast burning, high temperatures, dry powdery non-smeary residues.
  • Protein - Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Other Types - Tear gas, fingerprint powder and fire extinguisher residue.

Pretesting determines the proper cleaning method and allows SERVPRO of East Cobb to focus on saving your precious items. Isn't that what really matters?

Deodorization Equipment

  • Ultra Low Valume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to apply fungicides and disinfectants.
  • Thermal Foggers dispense solvent-based products in large volume, dense fogs suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles.

If you or your business has experienced any size fire loss and need help restoring or mitigating the home or business please contact SERVPRO of East Cobb at (770) 424-0400.

SERVPRO of East Cobb Smoke and Soot Cleanup

8/16/2016 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your East Cobb Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of East Cobb will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –
(770) 424-0400