Why Choose SERVPRO of East Cobb
Insurance agencies and adjusters have an obligation to keep the cost of claims low while still delivering the level of coverage outlined in your particular policy. SERVPRO of East Cobb is uniquely qualified to help you through a water, fire, or mold claim and understands your situation. We can help your insurance agent and adjuster keep claims cost down while still providing the best service possible to our customers.
Emergency Response to Claims
Restoring property is the SERVPRO's first priority. Customers appreciate immediate response and regain control of the hectic situation that a home insurance claim can cause, and your insurance company will know everything is being done to limit the damage through industry leading trained professionals that document the work preformed.
Pretesting Reduces Claims Expense
Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Franchise Professionals make sure pretesting is completed on every loss to determine restorability. This process helps insure that the restoration process is runs smoothly, efficiently, and in a timely manor. After all SERVPRO of East Cobb's goal is to get our customers back into their homes or businesses with as little disruption as possible. By adhering to this principle we can provide great customer service while maintaining both effective and economical options to your adjuster and agent.
Claims Inventory Service
SERVPRO can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
Electronic Claims Information
Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:
- A Complete Electronic Job File.
- First Notice of Loss
- Detailed Estimate
- Digital Loss Photos
- Scanned Forms and Paperwork
- All delivered by email or hard copy
- On-line Access to All Files
- New Assignments
- Pending Jobs
- Completed Jobs
- Informative Reports to Improve Results
- Job Cost Data
- Performance Comparison to Industry Standard.
Superior, Time-Tested Training
Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility.
Vendor Qualification Compliance and Professionalism
If you call SERVPRO of East Cobb, we will use only qualified vendors to service your home or business. This is a commitment we have made to insurance providers which results in:
- A locally owned company with the backing of national call center to achieve prompt handling of claims and 24/7 customer service
- Implementation of best practices and job process programs
- National Accounts qualification criteria and annual compliance checks
- Crew and vehicle standards
- File documentation requirements
- Quality assurance program
Serving Adjusters and Their Clients
A SERVPRO's job is to reassure the customer, perform quality service and to report to both you and insurance adjusters quickly. An Adjusters job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save adjusters time so that they can focus on priority files, while having complete control of every loss they are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to them within hours.
Hard-earned results have made SERVPRO the leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results which contributes to insurance company's customer retention and competitive advantage.
Call SERVPRO of East Cobb (770) 424-0400
Whether you are an insurance professional or property owner, SERVPRO of East Cobb has proven itself to be your most reliable and trusted restoration company in the Kennesaw area.
Proud to have served the following areas for 7+ years: