Recent Posts

Why Choose SERVPRO of East Cobb

7/18/2018 (Permalink)

Insurance agencies and adjusters have an obligation to keep the cost of claims low while still delivering the level of coverage outlined in your particular policy. SERVPRO of East Cobb is uniquely qualified to help you through a water, fire, or mold claim and understands your situation. We can help your insurance agent and adjuster keep claims cost down while still providing the best service possible to our customers. 

Emergency Response to Claims

Restoring property is the SERVPRO's first priority. Customers appreciate immediate response and regain control of the hectic situation that a home insurance claim can cause, and your insurance company will know everything is being done to limit the damage through industry leading trained professionals that document the work preformed.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Franchise Professionals make sure pretesting is completed on every loss to determine restorability. This process helps insure that the restoration process is runs smoothly, efficiently, and in a timely manor. After all SERVPRO of East Cobb's goal is to get our customers back into their homes or businesses with as little disruption as possible. By adhering to this principle we can provide great customer service while maintaining both effective and economical options to your adjuster and agent.   

Claims Inventory Service

SERVPRO can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • On-line Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data
    • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of East Cobb, we will use only qualified vendors to service your home or business. This is a commitment we have made to insurance providers which results in:

  • A locally owned company with the backing of national call center to achieve prompt handling of claims and 24/7 customer service
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

A SERVPRO's job is to reassure the customer, perform quality service and to report to both you and insurance adjusters quickly. An Adjusters job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save adjusters time so that they can focus on priority files, while having complete control of every loss they are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to them within hours. 

Hard-earned results have made SERVPRO the leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results which contributes to insurance company's customer retention and competitive advantage.

Call SERVPRO of East Cobb (770) 424-0400

Whether you are an insurance professional or property owner, SERVPRO of East Cobb has proven itself to be your most reliable and trusted restoration company in the Kennesaw area.

Proud to have served the following areas for 7+ years:

Kennesaw's Commercial Remediation Experts

6/26/2018 (Permalink)

Commercial Kennesaw's Commercial Remediation Experts If your business's restrooms suffer a sewage backup, call the professionals at SERVPRO of East Cobb

Are you a business owner in Kennesaw?  Have you experienced a recent water, fire or bio-hazard damage at your commercial property?

Are you looking for a reputable company with commercial remediation experience that offers a full service including construction?  Then, look no further because SERVPRO of East Cobb is here to help. Conveniently available twenty-four hours a day, seven days a week, SERVPRO of East Cobb is able to work within the parameters of any commercial job site. 

Our goal is to get your business up and running as soon as possible to limit the interruption to your business.  We have worked around schedules so that businesses could stay open while remediation occurred on the off hours in order to avoid monetary disruption. We know commercial losses are complex and we will work with you directly to help facilitate your needs.

Call us at (770) 424-0400 to see how we can help get your business back into business.

We Specialize in Flooded Basement Cleanup and Restoration

6/13/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity.

It’s worth making a call to SERVPRO of East Cobb and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

(770) 424-0400

After the Storm Pass Call SERVPRO of East Cobb

6/13/2018 (Permalink)

How should you check your property for storm damage?

After the storm has passed, it is so important to conduct a thorough storm damage inspection. With the changing weather, Kennesaw and Marietta are going to suffer heavy rains, strong winds, and powerful storms. While your home is able to protect you from Mother Nature, your home should be thoroughly checked for damages once the storm has passed. You may not have a reason to suspect that your home has been damaged as it may not be evident initially. However, once the inclement weather has safely passed through, it is extremely important to assess for damages and what repairs may need to be done before another storm comes along. The following is a handy damage assessment list that should be followed after the storm has passed by the National Storm Damage Center:

Roof

Your roof is typically one of the most vulnerable areas during a storm especially with all of the trees in residential areas of Cobb County. Hail, wind, rain and debris can adversely impact your room and may cause permanent damage to the integrity of your roof. The following indicators can help in your assessment-

  • Holes or tears in the roof.
  • Split seams.
  • Lost or missing shingles.
  • Ceiling or roof leaks.

Do not attempt to climb to your roof if there are still dangers or if you suspect your roof to not be secure.

The Exterior of the Dwelling

Materials such as brick, siding and stucco are usually heavy and durable. However, during a storm, they may not be able to withstand significant damages that a storm may cause. In some cases, problems may not arise, or be noticed, until it is too late to file an insurance claim. Be diligent and pay attention to the following areas of your home-

  • Chipping, cracking, dents and dings being obvious signs of damage to the exterior of your home.
  • Small or large holes in stucco.
  • Damaged tuck pointing and brick.
  • Detached or ruined gutters, trip, downspouts, etc.

Driveways, Walkways and Porches

Concrete can split, chip and crack with continuous storms and rain. Should you have gravel or dirt on your driveway, this could lead to flooding and additional damage to the structure of your home. These damages can reduce the lifespan of your walkway and can cause damage to your home even after the storm has passed.

Trees and Fallen Limbs

According to the National Storm Damage Center, fallen trees and branches can cause billions of dollars in damages each year. Make sure you do not have an excessive amount of overgrown vegetation surrounding your home as this can be a tool to cause additional damage to your home.

Basic Tips:

  • Severe storms may knock down power and electrical lines. Should this happen near you, do not approach the line, and call your power company immediately.
  • After a storm, assess your fencing, air conditioning units, vents, and garages for damages.
  • Crawlspaces and basements should be inspected for flooding and damage.
  • Document all the damage.

Call SERVPRO of East Cobb today if your home has suffered storm damage-(770) 424-0400

If You Suspect Mold Follow These Mold Safety Tips

6/13/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of East Cobb for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of East Cobb specializes in mold cleanup and restoration. In fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (770) 424-0400

Wet Spring May Result In Mold Growth In Your Home

6/8/2018 (Permalink)

Mold can be found hidden Just about anywhere!

Springtime in Georgia is usually a month of wet, rainy weather followed by hot and humid temperatures. So it is important to be aware of the potential of mold growth in your home. Mold spores exist everywhere. Mold growth depends on certain conditions such as poor ventilation, moisture and air temperature. Every home has areas that have the potential for mold growth, so it is important to know where to look and what to look for. Places to look in your home that are susceptible to mold growth are areas that are constantly wet or humid such as:

  • Bathrooms
  • Kitchens
  • Basements
  • Windows/doors
  • Crawl spaces

What you need to look for:

  • Discoloration on walls, carpets and floors
  • Visible mold growth – black, white, red, orange, yellow, blue, violet, etc.
  • Noticeable muster and/or dirt odor

Our technicians are IICRC certified and undergo continued training. We screen all our employees with background checks so you can feel safe having us in your home. We follow EPA standards and our products are child/pet safe. If you find ANY mold in your home, it is always best to call a professional to take care of the issue. If you find you need our services, we are always open.

(770) 424-0400

SERVPRO of East Cobb

Prevent Water Damage While On Vacation

5/21/2018 (Permalink)

Water Damage Prevent Water Damage While On Vacation Call SERVPRO of East Cobb (770) 424-0400

Lots of things can go wrong in your home while you’re on vacation, most commonly leaks and water damage. Read our steps below to learn how to help prevent and reduce the risk of water damage when you’re away:

Check for Leaks

Before you leave on vacation, be sure to check around your house for any leaks. Pipes under sinks, your water heater, anything resembling rust, cracks, or other damage. It’s important to check the seals around your windows and the exterior of your home as well. If you find any leakage, be sure to fix it right away so everything can be repaired and in good condition before you leave.

Inspect Appliances

Important appliances such as your dishwasher, washer/dryer, and refrigerator are all connected to your home by hoses. If these hoses are damaged in any way, they can cause major water damage to your home. Inspect your appliances and, if needed, replace their hoses prior to leaving on vacation.

Clean Your Gutters

Cleaning leaves and other debris out from your gutters before taking a vacation is an easy way to prevent potential blockage and build up. To learn more about the advantages of clean gutters, click here.

Turn Off the Water

Whenever you leave your home for an extended period of time, it’s important to turn off the water main and make sure the pipes are completely drained. This will stop any water from continually leaking in your home while you’re away. Simply run the water and flush your toilet after you turn off the water.

Have Someone Check on Your Home

Coordinate to have someone come over and check on your home while you’re away. Having a friend, neighbor, or family member keep an eye on your property can help keep it in good shape, and they can notify you immediately if something goes wrong.

With these tips, you can truly enjoy your vacation with the peace of mind that your home is safe from any potential water damage that could occur in your absence. If your home does suffer from water damage, call our team at SERVPRO of East Cobb. We can help remove, repair, and restore any damage to your home.

How Does Blasting Remove Mold?

5/14/2018 (Permalink)

Mold Remediation How Does Blasting Remove Mold? SERVPRO of East Cobb is the area leader in mold removal!

You pride yourself on your home ownership skills. If a problem arises with your Kennesaw, GA house, you know exactly how to fix it. And, if you can't do it yourself, you know who to call. That's why you weren't too concerned when you found mold in your crawlspace. Rather than fret, you plan to simply call in a residential mold remediation expert. This professional may come to your house, inspect the damage and give you a cleanup plan. For many snug areas, a mold soda blasting technique is considered best. 

Consider the Mold Cleaning Process

While you trust the advice of experts, you still want to learn more about the process. The typical blasting procedure is done in the following steps:

1. A cleaning solution is combined.
2. The solution is put into the spraying equipment.
3. The spray is applied to the moldy walls, floor and ceiling of the crawlspace at a high-pressure setting.
4. A vacuum is used to suck up the fallen mold spores.
5. The surfaces are given a final wipe down to ensure the fungus has been cleaned away.

With these steps, most mold damage will be removed from the space.

Learn About the Benefits

Now that you know how it works, why is this mold removal process right for your space? The high-pressure cleaning and the mixture used cleans deep into the pores of the wood to ensure even the mold roots are washed away. You'll also be surprised with how quickly mold soda blasting can be completed. If the same team came into your crawlspace to clean the fungus growth by hand, it would take them almost four times as long to clean the space.

If your home has recently been touched by flooding, you may be extra concerned about the possibility of there being new mold growth. Thankfully, you know exactly where to turn should you find any suspicious signs or smell anything musty.

Visit www.SERVPROofeastcobbga.com for more information on mold or give us a call at (770) 424-0400.

SERVPRO Professionals are Kennesaws' Storm Damage Experts

5/1/2018 (Permalink)

Storm Damage SERVPRO Professionals are Kennesaws' Storm Damage Experts From trees on roofs, flooded crawlspaces, too water heaters that have burst. SERVPRO can make them all "like it never even happened"

Quick Response & High Standards Will Leave you Satisfied After Remediation

When heavy rains and high winds hit hard, property destruction and loss can be devastating to you as a homeowner. Structural damage to the exterior of your home is followed by interior devastation from water and winds. Storm damage is rarely isolated to just a few buildings in an area adding the challenge of finding a restoration company that can respond swiftly to your needs to an already anxiety provoking situation. SERVPRO of East Cobb delivers the help you need swiftly even when a local disaster is widespread as we are able to call upon a network of over 1,650 franchises nationwide to respond if the need is great.

We are proud to serve our local communities:

Storm damage in Cobb County can feel overwhelming, but your fear and panic will disappear when our team of professionals responds to your water, wind and flooding repair and restoration needs. Your particular situation is of paramount importance to us, and you need not worry that your repairs and restoration will take a back seat even when many in your area are struggling to recover from the same issues you face. Choosing our company puts in motion a vast support system, but our local ownership means you will receive a personalized approach to your particular situation, efficiently returning your home back to its pre-storm condition just “like it never even happened.” 
 
Placing your trust in SERVPRO of East Cobb for your storm damage needs will reap you benefits that less qualified companies simply cannot deliver. We use state of the art equipment to clean, repair and restore your home and in the process, we also restore your and your family’s peace of mind. Our technicians are highly trained and qualified, current in Institute of Inspection Cleaning and Restoration Certification (IIICRC) for any procedure needed to bring your home back to the comfortable and comforting refuge you deserve. We also work closely with your insurance company, ensuring that all the work necessary is approved and compensated according to the terms of your policy. Our high standards and relentless drive to do the job on time while meeting local specifications means you and your family will quickly return to the quiet enjoyment of your house and neighborhood. We are not satisfied until you are happily back in your restored dwelling. 
 
Once you make sure that your family is safe after a major storm, your first call should be to SERVPRO of East Cobb. Dial (770) 424-0400 24/7 and begin the road to recovery by scheduling an inspection with our storm damage experts.

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Tips for Choosing the Right Biohazard Cleanup Service

5/1/2018 (Permalink)

Always Choose Trained Professionals

  • Because it’s traumatic: No one should have to deal with the personal impact of cleaning up after the traumatic loss of a loved one. A professional SERVPRO can get a situation cleaned up quickly, compassionately and discreetly.
  • Because it’s safer: Federal regulations classify all human and animal remains, including blood, urine, feces, vomit and bodily fluids, as biohazards. This is because they have the potential of carrying life-threatening pathogens such as Hepatitis B and C, AIDS, HIV, MRSA, Tuberculosis and many more. The safe cleanup and removal of biohazardous materials involves extensive analysis and detailed work, and the use of state-of-the-art cleaning and odor removal technologies.

Need Biohazard Cleanup? Call Us Today – (770) 424-0400

Licensed Bonded & Insured

  • It is important to use licensed professionals because they conduct safe cleanup, removal and disposal of bio-hazardous waste. Additional considerations include being registered and compliant with OSHA and FEMA, federal agencies that oversee disasters and workplace safety. Cleanup crews will be coming into your home or the home of your loved one, so be sure the professional you choose is bonded and insured.

Approved Vendors for Most Major Insurance Companies

  • In most cases, insurance will cover much or all of the cost of traumatic even cleanup. You can minimize or eliminate your out-of-pocket expenses by working with licensed and bonded professionals such as SERVPRO of East Cobb who will deal directly with insurance companies, saving you one more headache in this already difficult process.

We provide cleanup and recovery services for many biohazard situations. These include the following:

  • Sewage backups
  • Crime scene residues
  • Suicide/death accidents
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup
  • Meth lab cleanup

Frequently Asked Questions (FAQ)

Q. Can I just use my regular cleaning or janitorial service for biohazard cleanup of blood or bodily fluids?

A: Not unless your regular cleaning or janitorial service has been properly trained and equipped to handle biohazard cleanup and waste such as blood or bodily fluids, and has a legal place to dispose of the recovered biohazardous waste.

Q: Who pays for bio-recovery services?

A: In many cases home, business or auto insurance will pay for bio-recovery services. Ultimately the property owner may be responsible for cost of the service.

Q: Can I have an employee of my business clean the scene?

A: Federal Regulation 29cfr1910.1030 states that no employee can be placed in a position to be exposed to biohazard cleanup of blood spills without first:

  1. Receiving Blood Borne Pathogen (bbp) training.
  2. Having a written BBP exposure control plan.
  3. Having been provided personal protective equipment.
  4. Having been offered Hepatitis B vaccine and exposure evaluation and follow-up.
  5. Being provided with a method to remove and properly store the bio-hazardous waste in properly marked containers for disposal at an approved site.

For more information please visit: